By : 'Paul' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RG40
30 Jun 2020
People found this helpful0
Outstanding service. I recently sold my Wokingham apartment through Michael Hardy. I received first class service throughout the process. I strongly recommend this... Read Full Review
Services : Sales( As a Vendor )Date: 29th Jun 2020
Outstanding service. I recently sold my Wokingham apartment through Michael Hardy. I received first class service throughout the process. I strongly recommend this agent.
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Don't consider this ...
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1 Star Review
By : 'Dominic' Services : Sales( As a Vendor ) Sold price : £560000 Would you recommend ? : No Postcode : RG2
31 Dec 2018
People found this helpful2
Agent lied to buyer regarding chain free status. Called me constantly even when I asked not to for a brief period when my mother died. * in particular had extremely poor customer relationship skills and had to brief him constantly regarding the status of the... Read Full Review
Services : Sales( As a Vendor )Date: 31st Dec 2018
Agent lied to buyer regarding chain free status. Called me constantly even when I asked not to for a brief period when my mother died. * in particular had extremely poor customer relationship skills and had to brief him constantly regarding the status of the transaction.
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Hi Dominic,
We are very sorry to hear you are unhappy with the experience you had in selling your property. I must apologise but we are struggling to match your name and the sale price of £560k with ...
Superb ...
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5 Star Review
By : 'Kelly' Services : Sales( As a Vendor ) Sold price : £670000 Would you recommend ? : Yes Postcode : RG41
7 Jun 2018
People found this helpful0
I would highly recommend using Michael Hardy's services when selling a house. Ben Biggs in particular is an extremely knowledgeable, professional and friendly estate agent. Ben listened to our needs and then gave us expert advice of how we should position and price our property which... Read Full Review
I would highly recommend using Michael Hardy's services when selling a house. Ben Biggs in particular is an extremely knowledgeable, professional and friendly estate agent. Ben listened to our needs and then gave us expert advice of how we should position and price our property which inevitably led to the sale of our house at our desired price (a price which a number of estate agents we had seen did not believe was achieveable). Thank you Ben.
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Absolutely awful and poor ...
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1 Star Review
By : 'spartan' Services : Letting( As a Tenant ) Rent PCM : £950 Would you recommend ? : No Postcode : RG40
2 Nov 2017
People found this helpful2
Absolutely awful and poor service. Beware of this company, they ripped me off with their reference checks and associated credit reference agency Blinc referencing. Before I committed to this I sent Michael Hardy all my employment paperwork with terms of employment. They accepted this and never... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Nov 2017
Absolutely awful and poor service. Beware of this company, they ripped me off with their reference checks and associated credit reference agency Blinc referencing. Before I committed to this I sent Michael Hardy all my employment paperwork with terms of employment. They accepted this and never stated it would be an issue with passing a reference check or that there would be a risk because I was contracting. They took they money, as they benefit form relationship and referrals to Blinc and then failed me on some pathetic back end insurance policy that their reference company Blinc could not get out with their insurer which Michael Hardy conveniently failed to advise me of before I committed to reference check. Avoid this company, I thought * was bad enough, but this company is not transparent in their dealings with customers.
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One of the most professional ...
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5 Star Review
By : 'Vinay' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : Yes Postcode : RG41
24 Feb 2017
People found this helpful0
One of the most professional and friendly estate agency I have ever come across. I would like to convey my sincere thanks to Mr. Barnaby Styer. Barnaby is very experienced, extremely friendly, caring and a very kind hearted person. When I decided to sell my house, I advertised my property through... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 24th Feb 2017
One of the most professional and friendly estate agency I have ever come across. I would like to convey my sincere thanks to Mr. Barnaby Styer. Barnaby is very experienced, extremely friendly, caring and a very kind hearted person. When I decided to sell my house, I advertised my property through Michael Hardy and other estate agents. My house was sold from an other agency but Barnaby called me the very same day to congratulate me. It is really rare that other agency call you to congratulate despite of the fact that they have potentially lost their business opportunity. This single event shows how professional Michael Hardy agency is and how they care for their customers. Barnaby constantly advised me on my next move(next house), helped me in every step to choose the right house based on his massive experience.Barnaby , Ithank you soo much for all the supprt. I would also like to sincerely thank Sarah Ankerson for all the support and help. I would heartfully recommend Michael Hardy. Michael Hardy - YOU ROCK ! Cheers V
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The review let me select only ...
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5 Star Review
By : 'Mrs' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RG41
15 Dec 2016
People found this helpful4
The review let me select only two staff members, and I have selected Nick and Ben who dealt with my sale and my purchase, but if I could, I would select few more - Barney, Neil and the ladies of the agency who showed our house around - they were all wonderful.
We used Michael Hardy for both, our... Read Full Review
Comments on Agent Fees
To us, Michael Hardy has been worth every single penny of the commission they charge - and more. People often forget that if the agent is able to negotiate a good price, this more than ofsets fees the agent charge. We are happy with the commission charged and we feel it reflects the quality of the service.
Services : Sales( As a Vendor )Date: 15th Dec 2016
The review let me select only two staff members, and I have selected Nick and Ben who dealt with my sale and my purchase, but if I could, I would select few more - Barney, Neil and the ladies of the agency who showed our house around - they were all wonderful.
We used Michael Hardy for both, our sale and our purchase and it was a difficult transaction with a long chain and with Brexit happening in the middle of it. But Michael Hardy managed to keep it all together and bring it up to a successful completion.
In particular we were impressed by Michael Hardy professionalism, fairness and openess as well as with their negotiation skills.
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We were really impressed with ...
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5 Star Review
By : 'Mr' Services : Sales( As a Buyer ) Sold price : £505000 Would you recommend ? : Yes Postcode : RG40
6 Oct 2016
People found this helpful0
We were really impressed with the friendly and professional service we received from Ben and the team at Michael Hardy whilst buying our house earlier this year - having encountered a number of other hopeless Estate Agents during the course of our house search and purchase Michael Hardy were a... Read Full Review
We were really impressed with the friendly and professional service we received from Ben and the team at Michael Hardy whilst buying our house earlier this year - having encountered a number of other hopeless Estate Agents during the course of our house search and purchase Michael Hardy were a much welcome breath of fresh air so would definitely be our first choice Wokingham Agent if we needed this service in the future. Although we love our new house so much we won't be going anywhere anytime soon!
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We previously bought & ...
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5 Star Review
By : 'Steven' Services : Sales( As a Vendor ) Sold price : £325000 Would you recommend ? : Yes Postcode : RG41
27 Sept 2016
People found this helpful0
We previously bought & sold with Michael Hardy and found them to be professional, friendly & patient. So when we decided it was time to move again, it was a no brainer. They worked hard to get us what we needed to make our move possible, and... Read Full Review
Services : Sales( As a Vendor )Date: 26th Sep 2016
We previously bought & sold with Michael Hardy and found them to be professional, friendly & patient. So when we decided it was time to move again, it was a no brainer. They worked hard to get us what we needed to make our move possible, and smooth.
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Selling a property on behalf ...
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5 Star Review
By : 'I' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RG40
19 Sept 2016
People found this helpful0
Selling a property on behalf of an elderly parent from overseas had numerous challenges but all of the staff at Michael Hardy made the process as smooth and efficient as could be hoped for. Of particular note was their skills interacting with an elderly seller, their proactive approach to resolving ... Read Full Review
Services : Sales( As a Vendor )Date: 18th Sep 2016
Selling a property on behalf of an elderly parent from overseas had numerous challenges but all of the staff at Michael Hardy made the process as smooth and efficient as could be hoped for. Of particular note was their skills interacting with an elderly seller, their proactive approach to resolving inevitable problems and their excellent line of communication. Highly recommended.
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Everyone at Michael Hardy was ...
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5 Star Review
By : 'Catherine' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RG41
19 Sept 2016
People found this helpful0
Everyone at Michael Hardy was extremely helpful with the whole process through selling our property. They were always available to deal with any of our requests.
I would absolutely use them again and highly recommend them to our friends and... Read Full Review
Services : Sales( As a Vendor )Date: 18th Sep 2016
Everyone at Michael Hardy was extremely helpful with the whole process through selling our property. They were always available to deal with any of our requests. I would absolutely use them again and highly recommend them to our friends and family.
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We have nothing but good to ...
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5 Star Review
By : 'Mrs' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RG42
26 Aug 2016
People found this helpful0
We have nothing but good to say about this agency.
We've had multiple problems and it's taken 15months to sell, but Barnaby and the team have been with us all the way.
I can't thank them enough for the patience they have had. Even though we're paying for it, they have been very helpful.
Thank you... Read Full Review
What agent could do to change your mind?
The agents fees are very expensive but I think in our case worth the money...
Comments on Agent Fees
The agents fees are very expensive but I think in our case worth the money...
Services : Sales( As a Vendor )Date: 25th Aug 2016
We have nothing but good to say about this agency. We've had multiple problems and it's taken 15months to sell, but Barnaby and the team have been with us all the way. I can't thank them enough for the patience they have had. Even though we're paying for it, they have been very helpful. Thank you team....
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Excellent at communicating ...
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5 Star Review
By : 'Sutton' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : RG41
18 Aug 2016
People found this helpful0
Excellent at communicating and they really know the market place. From the viewing to handing me the keys they were very... Read Full Review
Excellent at communicating and they really know the market place. From the viewing to handing me the keys they were very professional
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Ben managed our sale and ...
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5 Star Review
By : 'Dr' Services : Sales( As a Vendor ) Sold price : £525 Would you recommend ? : Yes Postcode : RG40
17 Aug 2016
People found this helpful0
Ben managed our sale and purchase. From the off, he was a true professional in managing expectations and negotiating tricky situations-we have been very lucky to have had him on our team during what is an extremely emotive... Read Full Review
Services : Sales( As a Vendor )Date: 16th Aug 2016
Ben managed our sale and purchase. From the off, he was a true professional in managing expectations and negotiating tricky situations-we have been very lucky to have had him on our team during what is an extremely emotive process.
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I would like to thank Ben, ...
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5 Star Review
By : 'Mr' Services : Sales( As a Vendor ) Sold price : £460000 Would you recommend ? : Yes Postcode : RG41
10 Aug 2016
People found this helpful0
I would like to thank Ben, Nick and Neal at Michael Hardy for the very smooth and well managed house sale. All the team were friendly, professional and supportive throughout, and we felt very comfortable and confident in their abilities and approach. Their valuation of our property was also spot... Read Full Review
I would like to thank Ben, Nick and Neal at Michael Hardy for the very smooth and well managed house sale. All the team were friendly, professional and supportive throughout, and we felt very comfortable and confident in their abilities and approach. Their valuation of our property was also spot on!
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We found Mchael Hardy very ...
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5 Star Review
By : 'Mr' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : RG40
19 Jul 2016
People found this helpful0
We found Mchael Hardy very efficient when buying our new property through them. They were helpful all the way from offer to completion. There was always someone to answer questions or put our minds at rest. We would highly recommend... Read Full Review
We found Mchael Hardy very efficient when buying our new property through them. They were helpful all the way from offer to completion. There was always someone to answer questions or put our minds at rest. We would highly recommend them.
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We received an excellent ...
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5 Star Review
By : 'Mr' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : RG40
17 Jul 2016
People found this helpful0
We received an excellent service from the whole team at Michael Hardy. From the initial discussions through to completion they made the whole process as easy as possible and really went the extra mile for... Read Full Review
Services : Sales( As a Vendor )Date: 16th Jul 2016
We received an excellent service from the whole team at Michael Hardy. From the initial discussions through to completion they made the whole process as easy as possible and really went the extra mile for us.
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Helped acceptance of our ...
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4 Star Review
By : 'John' Services : Sales( As a Buyer ) Sold price : £525000 Would you recommend ? : Yes Postcode : RG40
13 Jul 2016
People found this helpful0
Helped acceptance of our offer by vendor. Always helpful in arranging viewings at various times at the property, with representative at site.
Helped keep me up to date when difficulties incurred achieving exchange. All... Read Full Review
Helped acceptance of our offer by vendor. Always helpful in arranging viewings at various times at the property, with representative at site. Helped keep me up to date when difficulties incurred achieving exchange. All positive.
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Neal was the voice of reason ...
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3 Star Review
By : 'Extra' Services : Sales( As a Vendor ) Sold price : £630000 Would you recommend ? : Yes Postcode : RG41
4 Jul 2016
People found this helpful0
Neal was the voice of reason throughout our sale and purchase. When others were less motivated, Neal's positive attitude and willingness to go the extra mile to ensure everything ran smoothly, was more than... Read Full Review
Neal was the voice of reason throughout our sale and purchase. When others were less motivated, Neal's positive attitude and willingness to go the extra mile to ensure everything ran smoothly, was more than appreciated.
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I have been a customer of ...
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5 Star Review
By : 'Ron' Services : Letting( As a Owner ) Sold price : £580000 Would you recommend ? : Yes Postcode : RG1
23 Jun 2016
People found this helpful0
I have been a customer of Michael Hardy for 10 years both as a Landlord and recently when selling my property. I have been living overseas throughout the whole period which places a higher requirement on the Agent. I have been very impressed throughout my absence with the service I have received... Read Full Review
Services : Letting( As a Owner )Date: 22nd Jun 2016
I have been a customer of Michael Hardy for 10 years both as a Landlord and recently when selling my property. I have been living overseas throughout the whole period which places a higher requirement on the Agent. I have been very impressed throughout my absence with the service I have received and in particularly Barnaby Styer has offered me excellent and personable support and advice. He has gone above and beyond what I would expect from an Agent and is an outstanding ambassador for his profession and for Michael Hardy. I would not hesitate to recommend him and Michael Hardy to any Landlord or purchaser.
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Kept my wife and I constantly ...
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5 Star Review
By : 'David' Services : Sales( As a Vendor ) Sold price : £275000 Would you recommend ? : Yes Postcode : RG41
22 Jun 2016
People found this helpful0
Kept my wife and I constantly updated, & did a great job at keep pushing the chain along and keeping our buyer informed& ensuring that everything went without a hitch! Honest feedback...they aren't the cheapest estate agents in town, but a wise lesson to everyone, always pay for the best... Read Full Review
What agent could do to change your mind?
Good,as my comments state,they aren't the cheapest in town,but by far have the best staff so they are definitely worth every penny!
Comments on Agent Fees
Good,as my comments state,they aren't the cheapest in town,but by far have the best staff so they are definitely worth every penny!
Services : Sales( As a Vendor )Date: 21st Jun 2016
Kept my wife and I constantly updated, & did a great job at keep pushing the chain along and keeping our buyer informed& ensuring that everything went without a hitch! Honest feedback...they aren't the cheapest estate agents in town, but a wise lesson to everyone, always pay for the best and you get the best!!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Michael Hardy Residential Estate Agents, a Member of The Property Ombudsman who is registered with the Property Ombudsman Redress Scheme, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure is in place. This provides for the matter to be dealt with internally by the office manager and in the event that this is not satisfactory then the Managing Director, thereafter if we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Principal, Senior Partner or Director at the address as below:
Office Manager
Michael Hardy & Company
9 Broad Street
Wokingham, Berkshire RG40 1AU
3. Your complaint should be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.
4. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below.
Neal Mackenzie
Managing Director
Michael Hardy & Company
9 Broad Street
Wokingham, Berkshire RG40 1AU
5. In the event that the final review as detailed above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.
Last updated at 9/18/2015, 10:02:55 AM by allAgents