Services : Letting( As a Tenant )Date: 20th Oct 2023
The worst and last experience with Michael Hardy. I unreservedly do not recommend this company.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Excellent ...
Share On :
5 Star Review
Ben
By : 'Satisfied' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : GU47
6 Jun 2019
People found this helpful0
Ben Biggs and his team gave a first class service when selling my property. My property was marketed to its full advantage, and I was kept fully informed throughout the process. This is a highly professional team and I would like to extend my thanks in particular to Daragh and... Read Full Review
Comments on Agent Fees
Fees were what I expected and lower than some other local agents.
Ben Biggs and his team gave a first class service when selling my property. My property was marketed to its full advantage, and I was kept fully informed throughout the process. This is a highly professional team and I would like to extend my thanks in particular to Daragh and Jane.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We purchased through Michael ...
Share On :
5 Star Review
Ian
By : 'Ben' Services : Sales( As a Buyer ) Sold price : £340000 Would you recommend ? : Yes Postcode : RG45
1 Dec 2016
People found this helpful0
We purchased through Michael Hardy, Crowthorne. I rarely write reviews but they were brilliant. Ian Roach was our point of contact and provided a service that was second to none. He was always very friendly, positive, patient and helpful. Ian was forthcoming with his assistance and successfully... Read Full Review
Comments on Agent Fees
We purchase through Michael Hardy so fees didn't apply.
We purchased through Michael Hardy, Crowthorne. I rarely write reviews but they were brilliant. Ian Roach was our point of contact and provided a service that was second to none. He was always very friendly, positive, patient and helpful. Ian was forthcoming with his assistance and successfully problem solved a few issues that cropped up along the path promptly and to great effect. This made the entire process significantly easier and quicker. A huge thanks to Ian and the team. I would recommend Michael Hardy Crowthorne without hesitation.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We had been letting our ...
Share On :
5 Star Review
Ian
By : 'Crowthorne' Services : Sales( As a Vendor ) Sold price : £630000 Would you recommend ? : Yes Postcode : RG45
6 Sept 2016
People found this helpful0
We had been letting our property through the Wokingham branch after moving to the US, when we decided to sell. We approached Michael Hardy to take care of the sale and they offered us a very competitive rate.
Being 6000 miles away from where the sale was occurring it was critical to have an agent... Read Full Review
We had been letting our property through the Wokingham branch after moving to the US, when we decided to sell. We approached Michael Hardy to take care of the sale and they offered us a very competitive rate. Being 6000 miles away from where the sale was occurring it was critical to have an agent we could trust, was compentent and communicative, and Ian and the team were all of these. In a very unstable economic environment, they were able to match us with a buyer and obtain a good price for our house. Ian was also very communicative during the onveyancing process, being the central point for buyer and sellers solicitors and keeping things moving through good information flow. We would thoroughly recommend them to others.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Ian and the team were very ...
Share On :
5 Star Review
Ian
By : 'James' Services : Sales( As a Vendor ) Sold price : £525000 Would you recommend ? : Yes Postcode : RG45
17 Aug 2016
People found this helpful0
Ian and the team were very helpful from the outset and offered a very good deal. The house was sold in no time (4 days) and after sale service was exceptional with calls returned instantly if not available straight away. Ian was very proactive in ensuring the sale was completed and was always... Read Full Review
Services : Sales( As a Vendor )Date: 16th Aug 2016
Ian and the team were very helpful from the outset and offered a very good deal. The house was sold in no time (4 days) and after sale service was exceptional with calls returned instantly if not available straight away. Ian was very proactive in ensuring the sale was completed and was always pushing to ensure everything progressed as smoothly as possible. I can't fault the service provided.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I would like to thank both ...
Share On :
5 Star Review
James
Ian
By : 'Simon' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : GU47
1 Aug 2016
People found this helpful0
I would like to thank both James and Ian for all the hard work they put into securing a successful sale and purchase of our properties. We recently sold and bought through Michael Hardys and with James and Ian looking after both transactions, we always felt in safe hands. The valuation on our sale... Read Full Review
What agent could do to change your mind?
We found their fees to be very competitive and in line with other estate agents in the area.
Comments on Agent Fees
We found their fees to be very competitive and in line with other estate agents in the area.
Services : Sales( As a Vendor )Date: 31st Jul 2016
I would like to thank both James and Ian for all the hard work they put into securing a successful sale and purchase of our properties. We recently sold and bought through Michael Hardys and with James and Ian looking after both transactions, we always felt in safe hands. The valuation on our sale was spot on and their advice was always sound and based on years of reliable experience. You can rely on both of them to treat your concerns and questions with the utmost respect and importance. They are prompt in getting back to you and it is plain to see that their customers are important to them. In fact, the whole team at the Crowthorne office treated us with the utmost respect. They are a good team.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Communication was clear ...
Share On :
4 Star Review
Ian
By : 'Andy' Services : Sales( As a Buyer ) Sold price : £502000 Would you recommend ? : Yes Postcode : RG45
5 Jul 2016
People found this helpful0
Communication was clear throughout the transaction, returned calls when asked to and generally very easy to deal with.
Went the extra mile in photographing aspects of the property in relation to sort out the chatels list and post... Read Full Review
Communication was clear throughout the transaction, returned calls when asked to and generally very easy to deal with.
Went the extra mile in photographing aspects of the property in relation to sort out the chatels list and post survey.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
For both the sale of my flat ...
Share On :
5 Star Review
James
Ben
By : 'Charlie' Services : Sales( As a Vendor ) Sold price : £280 Would you recommend ? : Yes Postcode : RG12
23 Jun 2016
People found this helpful0
For both the sale of my flat and purchase of new house, both Ben and James could not do enough to help! Ben kicked off the process before moving off and it was an absolute seamless handover to James. Whenever you called the Michael Hardy office everyone in office knew of background and did their... Read Full Review
What agent could do to change your mind?
Fees were slightly higher than others but worth every penny!!
Comments on Agent Fees
Fees were slightly higher than others but worth every penny!!
Services : Sales( As a Vendor )Date: 22nd Jun 2016
For both the sale of my flat and purchase of new house, both Ben and James could not do enough to help! Ben kicked off the process before moving off and it was an absolute seamless handover to James. Whenever you called the Michael Hardy office everyone in office knew of background and did their best to help. Even near the end when times were getting stressful James remained calm and collected and always professional and did everything he could to help. Unlike other agents i have met Michael Hardy actually want the best for their customers and are not at all pushy when it comes to decision making. Fees were slightly higher than others i was quoted but i knew i could trust Michael Hardy as they are a lot smaller team than some of the other agents who are just driven by their own targets and not customer satisfaction!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Ian Roach was totally on his ...
Share On :
5 Star Review
Ian
By : 'Edward' Services : Sales( As a Vendor ) Sold price : £593000 Would you recommend ? : Yes Postcode : RG45
8 Jun 2016
People found this helpful0
Ian Roach was totally on his game. The whole sale was handled very professionally we were kept fully informed of what was going on and the offers we had. Ian is a very likable person and was straight and honest on all our... Read Full Review
Ian Roach was totally on his game. The whole sale was handled very professionally we were kept fully informed of what was going on and the offers we had. Ian is a very likable person and was straight and honest on all our dealings.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Sold my house super quickly ...
Share On :
5 Star Review
Ian
Ben
By : 'Christina' Services : Sales( As a Vendor ) Sold price : £329950 Would you recommend ? : Yes Postcode : RG45
23 Mar 2016
People found this helpful1
Sold my house super quickly and smoothly. Cant recommend highly enough. Staff were happy to answer queries and spoon feed me through the process. It was a pleasure to deal with them all... Read Full Review
Services : Sales( As a Vendor )Date: 23rd Mar 2016
Sold my house super quickly and smoothly. Cant recommend highly enough. Staff were happy to answer queries and spoon feed me through the process. It was a pleasure to deal with them all .
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I've recently moved to ...
Share On :
5 Star Review
Ben
Ian
By : 'Great' Services : Sales( As a Buyer ) Sold price : £447 Would you recommend ? : Yes Postcode : RG45
19 Feb 2016
People found this helpful0
I've recently moved to Crowthorne and found our property through Michael Hardy's in Crowthorne. The team we're a great help to my wife and I during the process and kept us updated from start to finish. Ian & Ben we're super efficient and always followed up on any queries raised .
I'd have no ... Read Full Review
I've recently moved to Crowthorne and found our property through Michael Hardy's in Crowthorne. The team we're a great help to my wife and I during the process and kept us updated from start to finish. Ian & Ben we're super efficient and always followed up on any queries raised . I'd have no hesiatation in recommending the Crowthorne Office and would certainly come back to Michael Hardy in the future !
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Michael Hardy were excellent. ...
Share On :
5 Star Review
Ian
Ben
By : 'Sally' Services : Sales( As a Vendor ) Sold price : £485000 Would you recommend ? : Yes Postcode : RG45
10 Dec 2015
People found this helpful0
Michael Hardy were excellent. They offered a friendly, professional and cost competitive service. They achieved a good price within a sensible time. The sale wasn't without it's complications as we had a long chain and probate to manage and they dealt very sensitively with all parties to ensure... Read Full Review
Services : Sales( As a Vendor )Date: 10th Dec 2015
Michael Hardy were excellent. They offered a friendly, professional and cost competitive service. They achieved a good price within a sensible time. The sale wasn't without it's complications as we had a long chain and probate to manage and they dealt very sensitively with all parties to ensure everyone was informed. Overall I was delighted with their service and wouldn't hesitate to recommend them to friends.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
By chance I met Tracey on the ...
Share On :
4 Star Review
Ian
Ben
By : 'Mary' Services : Sales( As a Vendor ) Sold price : £317500 Would you recommend ? : Yes Postcode : RG45
24 Nov 2015
People found this helpful0
By chance I met Tracey on the street about a year ago and because of her and her warm personality I chose Michael Hardy for the sale of my property. I believe they did a very good job for me, and throughout the whole process I had dealings with Ian, Ben, Tracey and Jane, and I found all of them to ... Read Full Review
Services : Sales( As a Vendor )Date: 24th Nov 2015
By chance I met Tracey on the street about a year ago and because of her and her warm personality I chose Michael Hardy for the sale of my property. I believe they did a very good job for me, and throughout the whole process I had dealings with Ian, Ben, Tracey and Jane, and I found all of them to be helpful and caring, friendly and informative. One very noticeable and important factor was that they all knew about the transaction, so any one I spoke to could answer my questions and advise me. On the basis of this transaction, I would highly recommend Michael Hardy and in particular of course all the staff at Crowthorne office, who are friendly and professional, and I thank you all.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Excellent communication ...
Share On :
5 Star Review
Ian
Ben
By : 'edge' Services : Sales( As a Vendor ) Sold price : £560000 Would you recommend ? : Yes Postcode : RG45
13 Nov 2015
People found this helpful0
Excellent communication throughout selling process via e-mail and telephone.
Acted in our (sellers) best interests, and this produced an early completion date.
In one instance (dead squirrel found in house) went beyond the expected service by removal of
animal.
All (4) members of the team were... Read Full Review
Services : Sales( As a Vendor )Date: 13th Nov 2015
Excellent communication throughout selling process via e-mail and telephone. Acted in our (sellers) best interests, and this produced an early completion date. In one instance (dead squirrel found in house) went beyond the expected service by removal of animal. All (4) members of the team were conversant with all aspects of the sale, and all were pleasant and professional.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
The guys at Michael Hardy ...
Share On :
5 Star Review
Ian
Ben
By : 'Sally' Services : Sales( As a Buyer ) Sold price : £295000 Would you recommend ? : Yes Postcode : RG45
3 Jul 2015
People found this helpful1
The guys at Michael Hardy took time to understand exactly what I was looking for, and alerted me about this house as soon as it became available. They didn't bombard me with information on other, inappropriate, properties (unlike some less scrupulous agents in the area). They were very efficient... Read Full Review
The guys at Michael Hardy took time to understand exactly what I was looking for, and alerted me about this house as soon as it became available. They didn't bombard me with information on other, inappropriate, properties (unlike some less scrupulous agents in the area). They were very efficient and friendly without being at all pushy. They kept me closely informed of progress, as well as helping with other issues such as the challenge of parking in a busy town centre. I didn't know the neighbourhood I was moving to very well but this team seem very much to be part of the community and that was reassuring. House-hunting is often a pretty unpleasant experience but my move has been trouble-free - aided in no small part by the conscientiousness of the Michael Hardy team.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
The team at Michael Hardy, ...
Share On :
5 Star Review
Ian
Ben
By : 'Mr' Services : Sales( As a Vendor ) Sold price : £295000 Would you recommend ? : Yes Postcode : RG45
29 Jun 2015
People found this helpful0
The team at Michael Hardy, crowthrone offered an outstanding service from start to completion. They were very professional at every level and always more than willing to help. Our expectations were far exceeded and I would highly recommend them to anyone looking for a stress free sale of property. ... Read Full Review
Services : Sales( As a Vendor )Date: 28th Jun 2015
The team at Michael Hardy, crowthrone offered an outstanding service from start to completion. They were very professional at every level and always more than willing to help. Our expectations were far exceeded and I would highly recommend them to anyone looking for a stress free sale of property. Michael Hardy sales are a league above any other estate agent in the area.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I've been looking for a ...
Share On :
5 Star Review
Ben
Ian
By : 'Graeme' Services : Sales( As a Buyer ) Sold price : £445000 Would you recommend ? : Yes Postcode : RG45
15 May 2015
People found this helpful1
I've been looking for a property in Crowthorne for more than 3 years. In that time Ben and Ian have always been friendly, helpful (and endlessley patient) with me.
Unlike some other agents, they document what they say, do what they say, attend all viewings and following up meaningfully. Unlike... Read Full Review
What agent could do to change your mind?
I bought - so it cost me nothing expect my time - Ben and Ian were excellent and never wasted my time.
Comments on Agent Fees
I bought - so it cost me nothing expect my time - Ben and Ian were excellent and never wasted my time.
I've been looking for a property in Crowthorne for more than 3 years. In that time Ben and Ian have always been friendly, helpful (and endlessley patient) with me.
Unlike some other agents, they document what they say, do what they say, attend all viewings and following up meaningfully. Unlike some other local agents, they feel like they can be trusted - and my experience is that they can.
I'd happily recommend them - having used other agents locally, I'd easily rate Hardy's of Crowthorne as the best.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
The whole team at Michael ...
Share On :
5 Star Review
Ben
Ian
By : 'Richard' Services : Sales( As a Vendor ) Sold price : £463000 Would you recommend ? : Yes Postcode : RG42
13 May 2015
People found this helpful0
The whole team at Michael Hardy were great from start to end. They put together a really strong brochure for the house, did a great job of handling the viewings, and making the process easy. They really came into their own once we had a buyer - they moved the sale through quickly, and managed the... Read Full Review
Services : Sales( As a Vendor )Date: 12th May 2015
The whole team at Michael Hardy were great from start to end. They put together a really strong brochure for the house, did a great job of handling the viewings, and making the process easy. They really came into their own once we had a buyer - they moved the sale through quickly, and managed the chain very effectively. When we had a problems with one of the buyers further down, Ben and Ian were amazing, and sorted the problem within 24 hours. I couldn't recommend Michael Hardy enough to anyone!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
My wife and I have recently ...
Share On :
5 Star Review
Ian
Ben
By : 'Happy' Services : Sales( As a Buyer ) Sold price : £258000 Would you recommend ? : Yes Postcode : RG45
20 Apr 2015
People found this helpful0
My wife and I have recently moved into our wonderful new home in Crowthorne. We were expecting it to be a stressful process but the outstanding service we received from Michael Hardy kept this to a minimum. They were friendly, professional and patient throughout the entire process. Arranging... Read Full Review
My wife and I have recently moved into our wonderful new home in Crowthorne. We were expecting it to be a stressful process but the outstanding service we received from Michael Hardy kept this to a minimum. They were friendly, professional and patient throughout the entire process. Arranging viewings was hassle free and always called back when they said they would and during the negotiation process they kept us fully updated at all times. They dealt with queries promptly and with minimum fuss. If you are looking to buy or sell I would wholeheartedly recommended Michael Hardy.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
We have just purchased a ...
Share On :
5 Star Review
Ben
Ian
By : 'Si' Services : Sales( As a Buyer ) Sold price : £358 Would you recommend ? : Yes Postcode : RG45
7 Feb 2015
People found this helpful0
We have just purchased a house using Michael Hardy in Crowthorne and the service we received was excellent.
We dealt mainly with Ben and Ian who were very supportive throughout the process and very responsive to any queries. They were very good at monitoring the progress of the sale, keeping in... Read Full Review
We have just purchased a house using Michael Hardy in Crowthorne and the service we received was excellent. We dealt mainly with Ben and Ian who were very supportive throughout the process and very responsive to any queries. They were very good at monitoring the progress of the sale, keeping in touch all the way and helped us to move along the sale of our property. All of the staff that we dealt with were very friendly and helpful and I would thoroughly recommend this estate agent.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
1 - 20 of 96 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Michael Hardy Residential Estate Agents, a Member of The Property Ombudsman who is registered with the Property Ombudsman Redress Scheme, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure is in place. This provides for the matter to be dealt with internally by the office manager and in the event that this is not satisfactory then the Managing Director, thereafter if we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.
2. If you believe you have a complaint, please write in the first instance to the Principal, Senior Partner or Director at the address as below:
Office Manager
Michael Hardy & Company
9 Broad Street
Wokingham, Berkshire RG40 1AU
3. Your complaint should be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.
4. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below.
Neal Mackenzie
Managing Director
Michael Hardy & Company
9 Broad Street
Wokingham, Berkshire RG40 1AU
5. In the event that the final review as detailed above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.
Last updated at 6/14/2016, 7:57:20 AM by allAgents