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Gloucester, GL1

1.9/5, 17 Reviews
24% Recommended

21% sales valuation accuracy

33% letting valuation accuracy

36% sales fee satisfaction

36% letting fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales21%36%£0£0
Lettings33%36%£450£825
Address

Martin & Co
13-15 Worcester StreetGloucester, Gloucestershire
GL1 3AJ
01452 528333

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Martin & Co Branches (View All 220)
Good Service and Customer ...

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5 Star Review

By : 'LM'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL2

17 Nov 2022
People found this helpful0

As a landlord, I have been using Martin & Co in Gloucester for many years. I am very happy with the service and customer care they provide to both myself as a landlord and my tenants. They have always raised tenant's needs with me and helped to address them. Recently, I have acquired ... Read Full Review

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There to ...

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5 Star Review

By : 'Nicole'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : GL1

16 Mar 2019
People found this helpful0

Dan Webber has been great helping me find the perfect place to rent, although he had a busy day on a Friday he managed to fit in a viewing for me and now walk me through the process of going forward with letting the place. Martin & Co have been very professional and made it less stressful... Read Full Review

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We found our experience easy ...

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5 Star Review
UserName

Adam

By : 'Ben'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL1

6 Mar 2019
People found this helpful0

Was such an easy and enjoyable experience. Stress free. They made our choice to choose one of their houses easy, no pressure at all. Lovely customer... Read Full Review


Comments on Agent Fees

Good

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Poor, Poor, Poor - Avoid, ...

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1 Star Review
UserName

Adam

UserName

Suzanne

By : 'grantpropertyservices'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : No
Postcode : GL1

31 Aug 2018
People found this helpful1

I am a landlord with other properties that I manage and have had the mis-fortune to have to deal with Martin & Co. They are the managing agent of the upper floor property from the property that I own. I have found Martin and Co to be totally incompetent and non responsive to customer... Read Full Review


Comments on Agent Fees

N/A

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Terrible service. Won't ...

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1 Star Review

By : 'Anna'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL3

5 Oct 2017
People found this helpful4

Terrible service. Won't stand up to landlords when they make unreasonable requests of tenants and won't stand by their tenants when something has been previously... Read Full Review

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By : Susanna smith

19 Feb 2019

I agree, they have no go in them, nothing is urgent, cannot get things sorted out. Pay them enough money they should work for the tenant, after all without tenants there would be no landlords. ...

I would not recommend Martin ...

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1 Star Review

By : 'anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL1

10 Aug 2017
People found this helpful6

I would not recommend Martin and Co to anyone. The staff are hopeless and no help at all. Every complaint we made, or ask for something very important to be fixed was not completed. The only response we'd receive is that they will look into it but not anything actually done about it. I have never... Read Full Review

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Horrible experience with ...

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1 Star Review

By : 'anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL2

21 Jul 2017
People found this helpful11

Horrible experience with Gloucester office, giving very bad name to the agency, they lied to us at the beginning of our tenancy and said ours going to be periodic when the contract finishes, now they are saying they don't do that and they wouldn't have said so. The send emails and emails for extra... Read Full Review


Comments on Agent Fees

BAD

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I Have been renting of Martin ...

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5 Star Review
UserName

stephen

By : 'stephen'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : GL2

22 Mar 2017
People found this helpful1

I Have been renting of Martin Co for four years now. What a great team they are. Really friendly and always helpful. Would highly recommend Thanks Stephen... Read Full Review


Comments on Agent Fees

Great

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Landlord has removed property ...

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1 Star Review

By : 'Niki'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL1

13 Dec 2016
People found this helpful9

Landlord has removed property from market just before moving in. We are still waiting for our money back, what we have paid for referencing and deposit to agent. The office team show us they would like to help but actually they don't do anything to help. I definitely not going to this agency... Read Full Review

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Peter Grieve is by far the ...

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1 Star Review
UserName

Peter

By : 'Anonymous'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : GL20

10 Oct 2016
People found this helpful12

Peter Grieve is by far the most rude, ignorant and condescending man I have ever had the displeasure of dealing with. Managing director of a company? Maybe work on your appalling customer service skills! Judging by the rest of the reviews, I am not the only disappointed customer. Awful awful... Read Full Review

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as a 22 year old woman ...

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1 Star Review

By : 'Becky'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : GL1

8 Jun 2016
People found this helpful7

as a 22 year old woman renting from martin & co has been the worst thing I've done. I've had nothing but problems from the day we moved in! i rented a flat from them everything seemed to be fine until we moved in half of the light bulbs didn't work and the dish washer was completely burnt out.. ... Read Full Review


Comments on Agent Fees

fees are cheap compared to others however in this case you definitely get what you pay for.

Comments (2)
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By : Martin and Co

8 Jun 2016

Thank you for your review and sorry to hear you are disappointed with our service. However I have found some of the comments you have made to be incorrect: The charges to you on vacating...

Sky high fees. Extremely ...

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1 Star Review
UserName

Peter

By : 'The'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL1

18 Jan 2016
People found this helpful13

Sky high fees. Extremely rude, dismissive, and clueless staff. Like other reviewers, they were so incompetent dealing with me they couldn't even get details correct on the documents they gave me. I have had a positive experience with other franchises of Martin & Co but this branch is run by... Read Full Review


What agent could do to change your mind?

A few hundred quid just so they can perform a credit check. Need I say more?


Comments on Agent Fees

A few hundred quid just so they can perform a credit check. Need I say more?

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Absolutely awful letting ...

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1 Star Review
UserName

Charline

By : 'Annon'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : GL2

14 Aug 2015
People found this helpful7

Absolutely awful letting agency. They will take as much of your deposit as possible for the slightest reasons, I was left without hot water or heating for almost a week in the middle of winter and offered no alternative or compensation. Rude staff and awfully... Read Full Review


What agent could do to change your mind?

Extortionate fees, don't expect your deposit back.


Comments on Agent Fees

Extortionate fees, don't expect your deposit back.

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I found Martin & Co to ...

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1 Star Review
UserName

Kirsten

By : 'Walker'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : GL2

24 Jun 2015
People found this helpful9

I found Martin & Co to charge horrendous renewal fees without informing tenants about such fees. The staff were very rude and lacked customer service skills. When I left the property I was renting through them, they tried every trick in the book to keep my deposit, from cobwebs in impossible to ... Read Full Review

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The most unhelpful, money ...

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1 Star Review
UserName

Kirsten

By : 'dinosaurusbex'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : GL1

8 Apr 2015
People found this helpful12

The most unhelpful, money grabbing bunch of people I have ever met. Their fees are through the roof which I wouldn't mind if they actually did some work. They are honestly clueless, my tenancy agreement didnt even have the address in question on it, there are several spelling errors which actually... Read Full Review


What agent could do to change your mind?

Completely overpriced. Some fees are understandable, but for the service and legal documents I recieved, this was not justified.


Comments on Agent Fees

Completely overpriced. Some fees are understandable, but for the service and legal documents I recieved, this was not justified.

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Absolutely disgusting ...

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1 Star Review

By : 'lewers'
Services : Letting( As a Tenant )
Would you recommend ? : No

24 Sept 2013
People found this helpful9

Absolutely disgusting service. Advertising a property that wasn't even available until months later!! Telling me every week "you can move in next week". I had to cancel furniture deliveries over and over!! One member of staff was so rude. They took alot of money off me and kept hold of it ... Read Full Review

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Whilst he was managing the ...

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1 Star Review
UserName

Suzanne

By : 'Christine'
Services : Letting( As a Owner )
Would you recommend ? : No

25 Aug 2012
People found this helpful14

Whilst he was managing the let property Peter recommended telling the tenant to vacate the property as he could get a higher rent. On checkout Suzanne supposedly did the inventry but there wasn't one done. She eventually produced a paper with no comments referrence to the broken fridge drawers (5 ... Read Full Review


What agent could do to change your mind?

Leave the sitting tenant in the property, have a responsible person check out on vacating the property. Be polite and Peter could have questioned Suzanne and not backed her entirel her work was attrocious and he didn\'t care, all he wanted was our fee. Martins and Co. are a franchise, they openly do not care how their branches handle customers, both landlords and tenants.

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 11/30/2, 12:00:00 AM by allAgents

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