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London, N9
3/5, 19 Reviews
56% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
100% sales fee satisfaction
64% letting fee satisfaction
No Description Found
Latest Reviews
James Andrews
Hanna Marshall
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £225,000 | £405,000 |
| Lettings | 67% | 64% | £595 | £1,800 |
Address
Smart Move
16b The Concourse, Edmonton Green, London, Greater London
N9 0TZ
0208 3455444
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Smart Move Branches (View All 6)
Avoid renting via this ...
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1 Star Review
By : 'Bijal'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EN3
30 Apr 2025
People found this helpful0
They delay our payment by 3 weeks. We are a landlord whose property is managed by Smart Move. The Accounts lady Joshna keeps on promising on time payments, and now this has been going on over 10 month's. And we have the same problem every month. I have requested calls back from Jesse the owner... Read Full Review
Comments (0)
They delay our payment by 3 weeks.
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Bijal Shah said about Smart Move
Services : Letting( As a Owner )Date: 29th Apr 2025
They delay our payment by 3 weeks.
We are a landlord whose property is managed by Smart Move.
The Accounts lady Joshna keeps on promising on time payments, and now this has been going on over 10 month's. And we have the same problem every month. I have requested calls back from Jesse the owner and he is always too busy to call back. This is how they treat their customers.
Avoid renting through this company.
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I had let my flat to smart ...
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1 Star Review
By : 'Junior'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : NW10
7 Mar 2020
People found this helpful65
I had let my flat to smart move and I regret every moment. Jessy and his brother s are disgusting peoe, do not trust this company!... Read Full Review
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Junior S said about Smart Move
Services : Sales( As a Buyer )Date: 7th Mar 2020
I had let my flat to smart move and I regret every moment. Jessy and his brother s are disgusting peoe, do not trust this company! AVOID
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I would strongly advise ...
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : NN16
16 Feb 2020
People found this helpful54
I would strongly advise people to avoid using smartove! We have been living in our current property now for nearly a year with our two children and since being in the property we have had numerous problems occur. The house is riddled with thick green mold and damp in pretty much every room,... Read Full Review
Comments (0)I would strongly advise people to avoid using smartove!
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James Andrews said about Smart Move
Services : Letting( As a Tenant )Date: 16th Feb 2020
I would strongly advise people to avoid using smartove!
We have been living in our current property now for nearly a year with our two children and since being in the property we have had numerous problems occur.
The house is riddled with thick green mold and damp in pretty much every room, there was no fire alarms installed within the property when we moved in ( we have now been given battery ones). The people at smartmove have shown no consideration whatsoever for our two children ( 11 months and 2 years old ).
bimal and our landlord have even turned up to the property without giving notice, upon which bimal become very verbally aggressive towards my partner whilst my children were present within the property.
Avoid smartmove at all costs. They have no respect for anyone.
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Looks as if all the 5 star ...
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1 Star Review
By : 'Amber'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE1
30 Jan 2020
People found this helpful66
Looks as if all the 5 star ratings were written by Smart Move themselves (Jessy). The whole family are criminals.... Read Full Review
Comments (1)Looks as if all the 5 star ratings were written by Smart Move themselves (Jessy). The whole family are criminals.
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Amber M said about Smart Move
Services : Letting( As a Owner )Date: 30th Jan 2020
Looks as if all the 5 star ratings were written by Smart Move themselves (Jessy). The whole family are criminals.
https://www.dailymail.co.uk/news/article-7894885/Vogue-cover-girl-Hanaa-Ben-Abdesslems-new-husband-thug-convicted-vicious-assault.html
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By : Landlord W
16 Nov 2020Hi there, I'm going through the exact issues as you have, I'd like you to contact me, if you could contact me on my email which is winniekytang at gmail dot com....
Smart Move is ...
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1 Star Review
By : 'Hanna'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : N9
3 Sept 2019
People found this helpful68
Terrible is an overstatement!! This Smart Move agent needs to be shut down. Read other bad reviews , literally the same thing happened to me word for word. I am sure this has happened to many many more people. DO NOT! I REPEAT! DO NOT USE... Read Full Review
Comments (1)Terrible is an overstatement!! This Smart Move agent needs to be shut down.
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Hanna Marshall said about Smart Move
Services : Letting( Property Management )Date: 2nd Sep 2019
Terrible is an overstatement!! This Smart Move agent needs to be shut down.
Read other bad reviews , literally the same thing happened to me word for word.
I am sure this has happened to many many more people.
DO NOT! I REPEAT! DO NOT USE THEM!
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By : Landlord W
16 Nov 2020Hi Hanna, I'm going through the same pain as you are with this agent. I'd like to chat to you further, if you could contact me on this email winniekytang at gmail dot...
They are Friendly and ...
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5 Star Review
By : 'Cece'
Services : Letting( As a Tenant )
Rent PCM : £996
Would you recommend ? : Yes
Postcode : EN3
16 Jun 2017
People found this helpful3
They are Friendly and reliable easy to talk to and understanding your situation,helpful and caring the do there jobs to the fullest.. I'm happy with everything I got from them. Thanks... Read Full Review
Comments on Agent Fees
Good
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Cece said about Smart Move
Services : Letting( As a Tenant )Date: 15th Jun 2017
They are Friendly and reliable easy to talk to and understanding your situation,helpful and caring the do there jobs to the fullest.. I'm happy with everything I got from them. Thanks ðŸ™ðŸ¾
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By : James Doherty
20 Mar 2018Awful service. Keep away if you want to keep your sanity. They will charge landlords extreme charges with no evidence, the tenants are not taken care of. Truly cowboy establishment and require to be...
I would like to thank all the ...
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5 Star Review
By : 'Mr'
Services : Letting( Property Management )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : EN2
30 Aug 2016
People found this helpful0
I would like to thank all the staff at smart move for a very professional service. They has assisted me in purchasing several rental properties over the last 15 years, the portfolio has been managed and run to an excellent standard. I would happily recommend this company to... Read Full Review
Comments on Agent Fees
Reasonable
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Mr wills said about Smart Move
Services : Letting( Property Management )Date: 29th Aug 2016
I would like to thank all the staff at smart move for a very professional service. They has assisted me in purchasing several rental properties over the last 15 years, the portfolio has been managed and run to an excellent standard. I would happily recommend this company to anyone.
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I let my flat to Smart Move, ...
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1 Star Review
By : 'VERY'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : No
Postcode : N9
10 Feb 2016
People found this helpful56
I let my flat to Smart Move, Edmonton Green last 3 years. They never replay my phone call or email. they are biggest liars I have never ever seen in my life.. Most of the staff are liars. Ever three month they charge me for some thing has fix in my flat. when i asked them for copy of job they done, ... Read Full Review
What agent could do to change your mind?
VERY BED.
Comments on Agent Fees
VERY BED.
Comments (2)I let my flat to Smart Move, Edmonton Green last 3 years. They never replay my phone call or email. they are biggest liars I have never ever seen in my life.. Most of the staff are liars. Ever three month they charge me for some thing has fix in my flat. when i asked them for copy of job they done, (they never give me)
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VERY SMART said about Smart Move
Services : Letting( As a Owner )Date: 10th Feb 2016
I let my flat to Smart Move, Edmonton Green last 3 years. They never replay my phone call or email. they are biggest liars I have never ever seen in my life.. Most of the staff are liars. Ever three month they charge me for some thing has fix in my flat. when i asked them for copy of job they done, (they never give me)
after one year I went to see my tenant to confirm. Tenant confirm me they never had any builder to fix any things in last 12 months.
Smart move never give me copy of job or invoice from builder.
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By : Landlord W
16 Nov 2020I'm going through the same issues as you are, if you read this can you contact me through this email please:winniekytang at gmail dot...
I chose Smart Move because of ...
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5 Star Review
By : 'Ms'
Services : Sales( As a Vendor )
Sold price : £305000
Would you recommend ? : Yes
Postcode : N9
10 Mar 2015
People found this helpful3
I chose Smart Move because of word of mouth from local neighbours and colleagues at work. The agents were extremely efficient, not only are they local for me, they were flexible with my appointment times. As I work I had no time to ensure the sale progressed quickly, the agents would keep me... Read Full Review
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Ms H Patel said about Smart Move
Services : Sales( As a Vendor )Date: 10th Mar 2015
I chose Smart Move because of word of mouth from local neighbours and colleagues at work. The agents were extremely efficient, not only are they local for me, they were flexible with my appointment times. As I work I had no time to ensure the sale progressed quickly, the agents would keep me updated every step of the way via email and they made the sale move quickly. The service was quick, staff are friendly and they always return calls and emails. I would definitely use them again and recommend my friends in the area.
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5 Star Review
By : 'Mrs'
Services : Letting( As a Owner )
Sold price : £405000
Would you recommend ? : Yes
Postcode : EN3
29 Oct 2014
People found this helpful3
I recently bought my house off smart move and i must say i am pleased with the level of service and information i received through them i currently live in the house i bought off them but i will be looking to invest in a flat soon which i will definitely go through them first. The procedure was... Read Full Review
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Mrs P said about Smart Move
Services : Letting( As a Owner )Date: 29th Oct 2014
I recently bought my house off smart move and i must say i am pleased with the level of service and information i received through them i currently live in the house i bought off them but i will be looking to invest in a flat soon which i will definitely go through them first. The procedure was made straightforward by the sales manager, it was very hospitable and for these reasons i would recommend prospective buyers or sellers to give smart move a go.
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5 Star Review
By : 'Andreas'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N9
24 Oct 2014
People found this helpful3
I phoned up smart move not knowing what to expect as there are so many agents in the area but i had heard some positive feedback from a few friends of mine so i decided to give them a go, from the initial telephone call i was impressed; they were professional, formal and very helpful which led me... Read Full Review
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Andreas said about Smart Move
Services : Letting( As a Owner )Date: 23rd Oct 2014
I phoned up smart move not knowing what to expect as there are so many agents in the area but i had heard some positive feedback from a few friends of mine so i decided to give them a go, from the initial telephone call i was impressed; they were professional, formal and very helpful which led me to stepping into the office for further info and to get a feel of the place, again i was very impressed, Jesse was very helpful in answering all my questions and it was very welcoming. All procedures were as straight forward as possible (at least it felt that way) and i have not looked back, i will definitely be back for future business. Thank you Jesse, thank you smart move.
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5 Star Review
By : 'Mr'
Services : Letting( As a Owner )
Sold price : £225000
Would you recommend ? : Yes
Postcode : EN2
23 Oct 2014
People found this helpful2
I bought my first property from smart move, the sales manager and team of staff were very welcoming they helped me greatly with my buying procedure as I was not 100% on what to do. I have continued to use the agency since then and i have yet to encounter any problems from them, any issues or... Read Full Review
Comments (0)I bought my first property from smart move, the sales manager and team of staff were very welcoming they helped me greatly with my buying procedure as I was not 100% on what to do. I have continued to use the agency since then and i have yet to encounter any problems from them, any issues or queries i have had they have been there to assist me in any way possible.
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Mr Palmer said about Smart Move
Services : Letting( As a Owner )Date: 22nd Oct 2014
I bought my first property from smart move, the sales manager and team of staff were very welcoming they helped me greatly with my buying procedure as I was not 100% on what to do. I have continued to use the agency since then and i have yet to encounter any problems from them, any issues or queries i have had they have been there to assist me in any way possible.
I am very happy with smart move as in fact it did turn out to be a smart move :)
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5 Star Review
By : 'Jay'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N9
22 Oct 2014
People found this helpful2
I have used multiple estate agents in the past and none of them have had the same impact as smart move, they have been great in assisting me with my properties and this has led me to drop other agents and confide in smart move alone i have not been disappointed since, the office in Edmonton is... Read Full Review
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Jay said about Smart Move
Services : Letting( As a Owner )Date: 21st Oct 2014
I have used multiple estate agents in the past and none of them have had the same impact as smart move, they have been great in assisting me with my properties and this has led me to drop other agents and confide in smart move alone i have not been disappointed since, the office in Edmonton is excellent to say the least and i would advise any existing or potential landlords to check them out.
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best estate agents in the ...
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5 Star Review
By : 'Chris'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EN1
20 Oct 2014
People found this helpful3
best estate agents in the area! i have recommended a few friends to smart move as they have treated me with the utmost respect over a period of 10 years, long may the partnership... Read Full Review
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Chris said about Smart Move
Services : Letting( As a Owner )Date: 19th Oct 2014
best estate agents in the area! i have recommended a few friends to smart move as they have treated me with the utmost respect over a period of 10 years, long may the partnership continue.
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5 Star Review
By : 'Mr'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : N9
8 Oct 2014
People found this helpful2
I have worked with Smart Move Estate Agents on a few of my properties in the Edmonton area, I was extremely pleased with the service I received from their staff and manager (Jessy), who is straightforward and polite to say the least. My last property I rented through Smart Move was sealed within a... Read Full Review
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Mr Levy said about Smart Move
Services : Letting( As a Owner )Date: 7th Oct 2014
I have worked with Smart Move Estate Agents on a few of my properties in the Edmonton area, I was extremely pleased with the service I received from their staff and manager (Jessy), who is straightforward and polite to say the least. My last property I rented through Smart Move was sealed within a week! and just to add the tenants they found for me have been excellent. I would definitely be using this agency again in the future, however the relationship remains strong.
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4 Star Review
By : 'Abdul'
Services : Letting( As a Owner )
Sold price : £290000
Would you recommend ? : Yes
Postcode : EN3
8 Oct 2014
People found this helpful2
I recently used Smart Move Estate Agents for the first time to buy a 3 bedroom property, the service was very good, the manager knew what he was doing and helped out a lot. I will rent the property with them soon as well. Thanks you smart move for my new... Read Full Review
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Abdul said about Smart Move
Services : Letting( As a Owner )Date: 7th Oct 2014
I recently used Smart Move Estate Agents for the first time to buy a 3 bedroom property, the service was very good, the manager knew what he was doing and helped out a lot. I will rent the property with them soon as well. Thanks you smart move for my new house.
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1 Star Review
By : 'Rubbish'
Services : Letting( As a Owner )
Rent PCM : £996
Would you recommend ? : No
Postcode : N9
25 Aug 2014
People found this helpful65
I wanted to bring to all Landlords attention, that Smart Move Estate Agent has got a criminal record. Approached Smart Move in May 2010 to manage my property. Smart Move Estate Argent unfair withheld all of the deposit money and refused to co-operate with me and my solicitor. They failed to... Read Full Review
What agent could do to change your mind?
They should have accept my terminating, that I have gave them two months notice.
Comments on Agent Fees
They robe me one month rent money.
Comments (1)I wanted to bring to all Landlords attention, that Smart Move Estate Agent has got a criminal record.
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Rubbish Move said about Smart Move
Services : Letting( As a Owner )Date: 24th Aug 2014
I wanted to bring to all Landlords attention, that Smart Move Estate Agent has got a criminal record.
Approached Smart Move in May 2010 to manage my property.
Smart Move Estate Argent unfair withheld all of the deposit money and refused to co-operate with me and my solicitor. They failed to return all the calls made by my solicitor and myself and ignored all our letters. Tenant was evicted out of my property and it was in a state of some considerable damaged upon the tenancy coming to an end and I had to spend in excess of £2,000 in remedying the problems.
I have taking Smart Move Estate Agent to small claim court and I have won the whole of the deposit money.
Also I have provided ample notice of my desire to dispose of Smart Move Estate Agent services and yet despite this they have continued to charge me, in my view without justification. I have issued the tenant with a section 21 notice, giving them at least two months notice to leave, but the tenant ignored the notices. I have also gave Smart Move Estate Agent two months notice that I did not required their service any more and I will manage my tenant until they will be evicted out, Smart Move Estate Agent have ignored all my letters and continued to make charge. I have clearly put them on notice that I no longer want the company to represent me concerning the collection of the rent etc as to my property. I find them reluctance to accept this disappointing and clearly in breach of the recent remarks of the Court of Appeal in the Foxtons Case. I was seeking a refund from them as to commission paid and subsequent to notice terminating they retainer.
I have also took Smart Move Estate Agent to small claim court and unfortunately I have lost the court hearing, because I did not had the evidence showing that the tenant paid Smart Move Estate Agent rent money. Tenant told me that they have paid the rent money to the Smart Move Estate Agent, but tenant refused to provide me the evidence and this is way Smart Move Estate Agent has got the criminal record. Smart owning showed the judge 12 months transactions and lied to the judge and said that they have accept the terminating from me, they never showed the other transactions.
Also Smart Move Estate Agent carried out repairs without letting me know first, and charged me when the item was one year guarantee, Smart Move Estate Agent sent me two invoices, the first one they sent to me was a washing machine invoice and then they changed they mind when I said the washing machine had a one year guarantee and then they said it was a fridge freezer, I also said to them that was also one year guarantee. They refused to give me the receipt; it showed that they have not repaired anything. At the court hearing they had a made up receipt, which was too late.
I have also taken them to small claim court and I have won.
Thats why I want to tell you my story to all the Landlord out there to beware of Smart Move Estate Agent Residential Sales & Lettings 16b The Concourse, Edmonton Green, London, N9 0TY
I find them rude and when they wrote a letter to my solicitor the letters were all mis-spelled, and they wanted to charge me ever letter they wrote to my solicitor.
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By : Masike Mazhowu
6 May 2022I'm extremely glad it's my mum's last day having to deal with SMART MOVE in EDMONTON GREEN. Unfortunately, I have to give them a 1 star rather than the ZERO STAR they deserve for poor customer...
Approached Smart Move in Feb ...
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1 Star Review
By : 'BadMove'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : N9
24 Jul 2014
People found this helpful68
Approached Smart Move in Feb 2012 to manage my new build flat. The Manager there claimed he could get £1100 per month and all seemed positive. Its worth mentioning I am not a property mogul. This is my home, which I cant afford to live in. After a wait of a good few weeks the manager claimed... Read Full Review
What agent could do to change your mind?
The agent - Jessy Lamba, could have dealt with me in a professional and courteous manner throughout the working relationship. He could have sourced decent tenants and not lied about the current market value. He could have not colluded with the tenants to gain a second years commission.
Comments on Agent Fees
The agent lied to me stating that the only price he could get was £1000 per month. This was because the Enfield Housing benefit cap is £1000 pcm and I don\'t think he realistically advertised or sought working tenants as per my request. They took the annual fees over the first 3 months of the tenancy for year 1. Then in year 2 the agent took 100% of the fees over the first and second month They did not earn any of their fees, they did not conduct proper background checks and did not deal with any neighbour complaints, i had to deal with them myself.
Comments (1)Approached Smart Move in Feb 2012 to manage my new build flat. The Manager there claimed he could get £1100 per month and all seemed positive. Its worth mentioning I am not a property mogul. This is my home, which I cant afford to live in.
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BadMove said about Smart Move
Services : Letting( As a Owner )Date: 23rd Jul 2014
Approached Smart Move in Feb 2012 to manage my new build flat. The Manager there claimed he could get £1100 per month and all seemed positive. Its worth mentioning I am not a property mogul. This is my home, which I cant afford to live in.
After a wait of a good few weeks the manager claimed the only person available was a single mum on benefits and that he could only get £1000 pcm (which is the Enfield council maximum housing benefit for a 2 bed flat). Reluctantly I had to agree because I was desperate to pay the mortgage.
- The agent did not take out any background checks and when I met the prospective tenant in the office for what I thought was a meet and greet it was not made clear that I was actually"vetting the tenant" thus the agent did not have to provide sufficient checks. Turns out the tenant is a foreign national and she quickly moved her husband in, although she signed up as a single mum. A background check would have found this out.
- The agent did not explain that the £1000 pcm was not the full amount and deducted 10% + VAT - so £120 per month (or £1200 per year). The agent took this amount over the first 3 consecutive months and not over a monthly period...not explained to me at all. He took £400 a month for the first 3 months which meant I defaulted on my mortgage for each of those months.
- The tenant turned out to be a problem tenant and neighbours complaints were made to the agent and not handled. I had to deal with it all myself. The tenant refused to speak to me or open the door and feigned English whenever I called to check on the property or discuses matters (so if they didn't understand English, how could they read the contract which they signed). I asked the agent if he had a translator present for the signing of contracts - no comment.
- After 9 months I explained to the tenant that I would not be renewing the contract in 3 months time because I couldn't afford to live somewhere else and had to move back into the property (they were also problem tenants and now I was burned I thought I better move back in and get a lodger). The agent then proceeded to collude with the tenant (as the tenant feigned being able to speak English and would only speak to the Turkish agents) to stay on for as long as possible.
- The tenants husband paid cash to the agent every month. At the beginning of the tenancy the agent proclaimed that he didn't know the husband had moved in and didn't feel at all that he should let me know this information. I had to find out through the neighbours.
- The tenant did not on any occasion refuse to accept the rental money, thus meaning the tenant was legally allowed to stay in the property and meaning that I was not allowed to proceed with an accelerated possession order to get the tenants out within a couple of weeks.
Year 2.
As I was not allowed to proceed with an accelerated possession order the contract rolled over to the second year by default, all because the agents informed the tenant they could stay and the tenants refused to move, despite receiving end of tenancy letters.
- The agents then took 100% (£1200) of their fee for the second year in the first 2 monthly cash payments - I again defaulted on my mortgage for 2 months
- The agents claimed that they only kept taking the cash payments because the tenant and I had come to an arrangement that the agent would keep working for me, as a "gratuity" - which is a bare faced lie.
- The agents then claimed that they were within their rights according to the management contract with me that they could keep taking a fee for a minimum of 2 years whilst the tenant was in the property. Convenient. When asked to see a copy of the contract it was not provided, when asked 2 maybe 3 mores times it still was not provided. Only when the Ombudsman was called in did they provide me with a copy, which looks like it has been doctored and fraudulently produced.
- The agents refused to answer any complaint letters and were rude and dismissive of my problems and of issues I had with them over the 18 months-2 years I had the displeasure of dealing with them.
- During the complaints procedure their letters were abrasive, dismissive and they avoided answering any questions, instead blaming my conduct as a silent landlord on the issues at hand. The letters were also mis-spelled, sloppy and rushed out lacking proper information. If this is how they deal with important letters, imagine how they are handling your paperwork and internal procedure.
Year 3.
Now, after evicting the tenants legally (and slowly due to the backlog) I have a wonderful tenant in the property and done all the background checks myself etc etc - its not so hard and I have been managing the property on my own with no issues.
I have complained to the Ombudsman about the conduct of the Agents, sighting case law in which an Agent has allowed a tenant to stay in the property, working against the wishes of the landlord, and in doing so assumes responsibility for any financial loss. So it is my hope that the Ombudsman gets Smart Move to compensate me for a second years fees, the loss of a stolen fridge, a broken washer dryer and for loss of furniture which was left dumped in communal areas (honestly it happened, I'm not making this up). Who knows if it will bear any compensation, but at least the Ombudsman will have these guys on their radar.
So, its safe to say - that if you want a head ache like mine, then go to Smart Move and speak directly to Jessy Lamba....if you want a professional, try a reputable brand.
Avoid Avoid Avoid AvoidAvoid Avoid Avoid AvoidAvoid Avoid Avoid AvoidAvoid Avoid Avoid Avoid
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By : Jo
10 Feb 2016Yes, Are right. I had bed experience with them they are biggest...
I've been with them for a ...
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1 Star Review
By : 'Moul'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : N18
21 Apr 2014
People found this helpful46
I've been with them for a few years now. Initially it was fine, while they fees were quite high, approximately 12%, when other letting agents can be found for 6, I still went with them because the amount I'd be getting a month were higher in comparison with others. For the last few years however, ... Read Full Review
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Moul said about Smart Move
Services : Letting( As a Owner )Date: 20th Apr 2014
I've been with them for a few years now. Initially it was fine, while they fees were quite high, approximately 12%, when other letting agents can be found for 6, I still went with them because the amount I'd be getting a month were higher in comparison with others. For the last few years however, whenever there is a problem that there is a problem, just not what it is. As I've already mentioned, I pay 12% commission, a little higher because I expect them to look into the problem and give a relatively detailed description on what is happening. Unfortunately I'd never get a straight answer off of them. However, in the last 18 month, they no longer tell me when there is a problem with the tenant, they go ahead and fix it and charge me an arm and a leg. every two months I'm down but £200-300 because something needs fixing, something I was never aware of because they never told me. I'm done here with these people,
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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