The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.2/5, 97 Reviews
55% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
57% sales fee satisfaction
58% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 56.99999999999999% | £197,500 | £249,950 |
| Lettings | 67% | 57.99999999999999% | £425 | £1,395 |
Linley & Simpson
1 Dock Street, Leeds, West Yorkshire
LS10 1NB
0113 398 0099






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By : 'Moving'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £240000
Would you recommend ? : No
Postcode : LS7
While viewing houses in Leeds,( i live in Kent), tried to arrange viewings on houses with these agents but got no joy. All they want to do is open days and will not consider making allowances for people who have come a long way and who cannot just turn up on a set day. It would appear too much... Read Full Review
Overpriced for the service they provide.

By : 'Cathy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS9
Rhiannon has been the fastest person responding to my emails offering helpful and useful suggestions. I would ask for her if I was new to Morgans as she has exceeded my expectations and is super... Read Full Review
N/A
By : 'Alex'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : LS10
Big thanks to Alex who works for Morgans Estate Agencies for his efficiencies and the great experience. Especially extremely grateful for his communication. He is always reachable. The whole process from beginning to the end has passed smoothly without any interruptions. Also by his... Read Full Review
Only good.
By : 'Name'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS9
Make sure you have everything in writing. I cannot stress this enough when dealing with this company. To provide a flavour⦠They are more than helpful when getting you through the door, but that is where any sense of customer service vanishes. To support previous reviews I have read, I can... Read Full Review
Average to poor.


By : 'Tyler'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : LS1
In short, once the money is in it's bye bye due care and attention. Company tried over charging me by them stating a different moving out dates, they tried charging for things that were not even present in the property upon moving out and during the tenancy didn't either properly rectify ... Read Full Review
Bad - Charging for things that were not present in the flat to begin with, trying to charge for rent on dates after the tenancy contract ended, ill informed advisors with what I would only describe as very basic training and knowledge of property management.
By : 'Holly'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : LS9
Very unprofessional. Waited 40 minutes outside a flat for the agent to turn up. I called the office and he explained that the flat was now closed for offers. He excused this by suggesting he did try to text me. However I did not receive a text or email. You would presume he could have at least... Read Full Review
By : 'Ganna'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : LS7
We rented the apartment with Linley and Simpson for more than two years and never had any kind of bad experience with them. Moving in was a bit complicated because they forgot to tell us the code for the entrance door. Other than that everything was perfect. All maintenance was free and quick, all... Read Full Review
Reasonable

By : 'Michael'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : LS9
Great at getting you in, however when you come to vacate as already detailed in many other reviews this is when they let their self down. Fee's for items that clearly have been made up and the obligatory fees for the cleaning. I understand people have to make a profit however to do this off... Read Full Review
Fees on moving in okay, fees for items on billing simply unacceptable.
By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS9
I would implore anyone currently using Morgan's or thinking about signing with them to be very careful. Ever since we handed our bond over to Morgan's and paid the over average administration fee Morgan's ask for, myself and my flat mate felt more or less abandoned. We were failed... Read Full Review
Above average.
By : 'Clean'
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : No
Postcode : LS1
Disgraceful treatment on checkout appointment. Two of us cleaned the flat thoroughly but obviously not to the satisfaction of the dust person. Very insulting especially as we had the flat professionally cleaned every week throughout the 8 month tenancy. We were without a dishwasher for 5 months... Read Full Review
By : Rudi diment
10 May 2017I think it goes towards their Christmas party. They are trying it with us right now. We cleaned thoroughly throughout and attended the checkout with a guy called Daniel. He said the place was '...
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : LS10
Very poor after service. They were very quick to take our money and find us a suitable apartment, however when checking out of the property, we were charge unfairly. On vacating the property, we spent 2 hours completely cleaning it from top to bottom - even the windows. We expected to get our... Read Full Review
The checkout was a joke - daylight robbery


By : 'Anon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS9
AWFUL letting agent. AVOID AVOID AVOID. Appalling responses, unprofessional and disorganised. Money grabbers! I don't usually write negative reviews, rather I post where I have had a good experience however Linley & Simpson are a joke and have made any admin for my tenancy an absolute... Read Full Review
Overpriced unfair and expensive
By : 'Mamia'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : LS9
I wished I had read the reviews before I signed. Sales team promised many things and they were full of *. Until last minute he lie to me constantly yes of course don't worry but I realized that they just took advantage to rent the property out. Really ungry with them. After signing the contract the ... Read Full Review

By : 'Hopkins/Esson'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS9
Horrendous service. Me and my partner are moving from Scotland to Leeds (BIG) move. We visited this branch on our first visit to Leeds and they appeared really confident in being able to find us a flat within the next two months. We were advised that when we come down the following month they can... Read Full Review


By : 'John'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : LS1
A shocking service from start to finish. I was lied to with regards to details of the property during the viewing which lead to problems with the mortgage and valuation further down the line after I had paid a number of fees which I lost. A barrage of aggressive emails even while on my holiday. ... Read Full Review
n/a - purchase
n/a - purchase
By : 'Jon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS1
Utterly discompassionate people. Myself and my family upon relocation from a lengthy stay overseas are required to wait 2 years before eligibility for a mortgage, therefore chose one of those modern apartment blocks in the city centre to rent as a stopgap that would be handy for work and in good... Read Full Review
Irrelevant.
Irrelevant.

By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS10
Emma has been great right from the very start. We wanted a second viewing and this was arranged immediately and we wasn't felt rushed at any point. Emma has been really knowledgeable and always responded to any emails or questions we asked her. Couldn't have asked for anything... Read Full Review

By : 'LF1990'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LS10
My initial experience with Morgans was good as they worked hard to find the right flat for me and my housemate. However, I feel as though once the contract was signed, this help stopped. We have had difficulties with the flat, such as the window got stuck. When it was reported, the response was not ... Read Full Review
By : 'Dan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LS10
We dealt with several other letting agents before Linley & Simpson who were all awkward and difficult to get hold of, but Linley & Simpson were the complete opposite. The staff were extremely polite and helpful, and made the entire process really simple for us. I would thoroughly recommend... Read Full Review
By : 'Amod'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : LS11
I recently shifted to Leeds and used the services of Linley & Simpson to search the rental accommodation. The overall experience was very good. The letting and referencing staff was very helpful. I would certainly recommend the Linley & Simpson to my friends for finding the properties in... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Morgans, a member of the Property Ombudsman, aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure is in place. This provides for the matter to be dealt with internally and, in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.
If you believe you have a complaint, please write in the first instance to:
Jacqui Pringle
Operations Manager
Morgans Cityliving
1 Dock Street
Leeds
LS10 1NB
Or email j.pringle@cityliving.co.uk
Your written complaint will:
be acknowledged within 24 hours whenever practicable but in no longer than 3 working days,
investigated thoroughly in accordance with established in-house procedures and
a formal reply will be sent to you within 15 working days of receipt of your complaint.
If you are not satisfied with the outcome of our initial investigation, you are provided with a further and final opportunity to have the complaint reviewed by a member of the senior management team, who has not already been involved in the initial investigation. This should be raised with Jonathan Morgan, MD, at the above address and he will conduct the review.
In the event that the final review, as detailed above, still fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.
www.tpos.co.uk
We have client money protection via ARLA – MO200870 and NAEA – C0011302
Last updated at 7/10/2019, 3:04:44 AM by allAgents