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Southampton, SO14

1.1/5, 29 Reviews
0% Recommended

33% letting valuation accuracy

0% letting fee satisfaction

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Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Letting33%0%£338£1,000
Address

Lettings Direct
1 Canute RoadSouthampton, Hampshire
SO14 3FA
02380 703 10

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Lettings Direct Branches (View All 2)
Uncommunicative, unresponsive ...

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1 Star Review
UserName

Laura

By : 'annette'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : SO16

21 Jul 2020
People found this helpful3

I have been renting from Knights Porter for 9 months and have found the service to be extremely poor. We have terminated the tenancy and have over paid rent to the tune of £650. They ignore emails and have so far not refunded. (Not deposit, over payment of rent) We had several... Read Full Review

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No no no completely ...

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1 Star Review
UserName

Clare

By : 'Anonymous'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : SO16

7 Jun 2018
People found this helpful0

I raised the following issue in February until now in June the agent have not resolved : Leak from the bathroom as completely damaged and create Mould in my 6 month daughter room and the neighbour apartment... if I have to describe all about this ongoing issue I will run out of space Just know... Read Full Review


Comments on Agent Fees

Bad

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WARNING, they seem to have ...

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1 Star Review

By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO14

2 Feb 2018
People found this helpful0

WARNING, they seem to have changed their name to 'Knights Porter', possibly in an attempt to rebrand themselves. Different name, same scum. Stay away. At best, utterly incompetent, at worst, deceitful. My experience is pretty much the same as all the 1* reviews on there. In fact 1* is... Read Full Review


Comments on Agent Fees

Highest fees I've ever seen - you would hope that at least the customer service is acceptable, but echoing the thoughts of others on here, they are absolutely useless and unprofessional. They will charge you for literally everything they can get their dirty hands on - check out fees, and charging to protect my own deposit?! Disgraceful

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if you want abysmal service, ...

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1 Star Review

By : 'Beryl'
Services : Letting( Admin )
Rent PCM : £338
Would you recommend ? : No
Postcode : SO17

14 Sept 2017
People found this helpful4

if you want abysmal service, unprofessionalism and a total disregard for tenants health and safety at a top price - this is the agent for you!! If you are a student and want to be treated with contempt - bingo! this is the agent for you!! Want to pay at the end of your tenancy for NOT renewing... Read Full Review


Comments on Agent Fees

When you have to pay for NOT renewing a tenancy with them you know something is wrong....

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We have rented through ...

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1 Star Review

By : 'Dweller37'
Services : Letting( As a Tenant )
Rent PCM : £340
Would you recommend ? : No
Postcode : SO16

11 May 2017
People found this helpful3

We have rented through lettings direct for more than 8 months now. They are breathtakingly poor in terms of customer service. It is difficult to say whether this is due to ineptitude or willful aviodance of purpose. Email them about something and expect no reply. We have also had a chap come in to... Read Full Review


Comments on Agent Fees

not entirely sure what we are paying for with these

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Cancelled on me twice, both ...

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1 Star Review
UserName

Laura

UserName

Laura

By : 'P_S'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : SO40

10 Mar 2017
People found this helpful5

Cancelled on me twice, both times one hour before end of business hours the preceding day. The first time I especially took the day off work as they said they can only do viewings on weekdays (it was a Friday), then they suddenly said they can do a Saturday but cancelled on me at 5pm the Friday... Read Full Review


Comments on Agent Fees

Don't know but can guess they're a joke too

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Laura cancelled 3 times the ...

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1 Star Review
UserName

Laura

By : 'Anonymous'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : SO50

27 Feb 2017
People found this helpful4

Laura cancelled 3 times the appointment to view a property. I have called her a couple of times, but no response. As a prospective tenant, I felt that I was treated with utter disregard.When I then complained to a manager, she too disregarded the lack of professionalism and inability. I haven't... Read Full Review


Comments on Agent Fees

Ridiculous agency fees

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This is the worst agency I've ...

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1 Star Review

By : 'Superhero'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO50

26 Feb 2017
People found this helpful2

This is the worst agency I've ever rented from. As a student, I've done my fair share of renting properties. Overall Lettings Direct has been the worst agency I've ever experienced by a long shot. I'm not the type of individual who writes reviews ever...just please avoid at all costs and save... Read Full Review


Comments on Agent Fees

No go agency - fees are extortionate and completely unjustifiable.

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PLEASE READ THIS - DO NOT USE ...

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1 Star Review

By : 'Gobsmacked'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO14

7 Feb 2017
People found this helpful5

PLEASE READ THIS - DO NOT USE THIS AGENCY. I stumped up �875 for a deposit I was informed was 'Protected' under a government scheme, which makes it sound legitimate. 3 days after I moved out I received an e-mail from them listing what they would be deducting. The deductions totalled �500. I... Read Full Review


Comments on Agent Fees

Crazy, £225 in fees if I remember rightly, plus the deposit of £875, plus one months rent up front. Say goodbye to the deposit now...

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Appalling estate agents, if I ...

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1 Star Review
UserName

Laura

UserName

Harriet

By : 'Ex-tenant'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : SO15

24 Oct 2016
People found this helpful3

Appalling estate agents, if I could give them zero stars I would. Fees are extortionate, staff are uncooperative and argumentative. From the day we moved in both myself and my partner were made to feel as if we were not trusted - as if tenants by default were not to be trusted. It seemed to be a ... Read Full Review


Comments on Agent Fees

Extortionate fees, this seems to be how this agency make their money. When your contract runs out, we had a year contract, rather than do what most agents do is to continue the contract on a rolling basis Letting Direct attempt to oblige tenants to sign a new contract, locking them in for another 6 or 12 months and charging a £200 fee in the process. As a previous reviewer comments there is a £95 deposit release fee when you move out, even though there is a third party company that deals with the deposit and seems to do all the admin for the deposit. Finally in moving to a new rental property as standard I needed a reference from my previous agency - I was charged £20 for that.

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Worst agent by far in 20+ ...

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1 Star Review

By : 'Disgusted'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : No
Postcode : SO52

26 Sept 2016
People found this helpful3

Worst agent by far in 20+ years of letting. DO NOT USE!! Very low standards which they consistently fail to meet. All they are interested in is collecting monthly management fee. Their property inspection reports are a joke. Each report said everything was 'Clean and Tidy' despite tenant having... Read Full Review


Comments on Agent Fees

Lousy management, definitely not value for money. Any repairs carry a hefty premium. I was even charged for a quote which was extortionate so I had another firm carry out repairs. Property inspections can't be trusted.

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I can't remember who I dealt ...

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1 Star Review

By : 'SL'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SO16

16 Jun 2016
People found this helpful3

I can't remember who I dealt with, but as a prospective tenant, I felt that I was treated with utter disregard. I had to repeat information and answers to questions numerous times, including that I was not on benefits, and would be the only person occupying the residence. She could not believe that ... Read Full Review

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I waited to receive my ...

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1 Star Review

By : 'Ellie'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : SO16

16 Feb 2016
People found this helpful4

I waited to receive my deposit back before writing this, because this letting agent cannot be trusted. Utter shambles from start to finish. Told to turn up midday on my move in day to collect the keys - turn up to be told they still don't have the gas safety certificate, they don't know when I can... Read Full Review


What agent could do to change your mind?

Bad, not sure what my admin fees paid for as they didn't get the admin done on time, had a renewal fee of over £100 and a £95+VAT check out fee.


Comments on Agent Fees

Bad, not sure what my admin fees paid for as they didn't get the admin done on time, had a renewal fee of over £100 and a £95+VAT check out fee.

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Since I have been with ...

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1 Star Review
UserName

Mitchelle

By : 'Mathew'
Services : Letting( As a Tenant )
Rent PCM : £585
Would you recommend ? : No
Postcode : PO64

16 Dec 2015
People found this helpful3

Since I have been with letting direct they have been terrible would advise everyone to stay well away since I moved in it took 5/6 months to get back to me for decorating and the first two nights I stayed there I slept in a gas leak and was not provided with a gas SAFTY check when I confronted them ... Read Full Review


What agent could do to change your mind?

Could never happen very disappointed how I have been treated!

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A Strong advise: Do not use ...

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1 Star Review

By : 'Pankaj'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : PO6

24 Jun 2015
People found this helpful5

A Strong advise: Do not use this letting agent, no matter how good the property is. You will make your life miserable staying in the property managed by them and even after you vacate the property, they will just try to mint money. This letting agent is terrible. I had shortlisted a property,... Read Full Review


What agent could do to change your mind?

Agent just charged around 200 pounds (dont remeber exact amount) as check-in fee. But only made the checkin a horrible experience. It charged 95 pounds for deposit release fee, which I don't understand why.


Comments on Agent Fees

Agent just charged around 200 pounds (dont remeber exact amount) as check-in fee. But only made the checkin a horrible experience. It charged 95 pounds for deposit release fee, which I don't understand why.

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I have rented my property out ...

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1 Star Review

By : 'Ruth'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : No
Postcode : PO11

16 Apr 2015
People found this helpful4

I have rented my property out for over 5 years through Approved Property in Havant and was always happy with the services however ! They were taken over by Lettings Direct in December last year and that was when my problems started. Firstly the rent is always paid into my account often 2-3 days... Read Full Review

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Me and my wife had problems ...

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1 Star Review

By : 'Mara'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : SO14

13 Apr 2015
People found this helpful5

Me and my wife had problems with this agency since we started the tenancy and when we left the property 8 moths ago the thing started getting crazy. We rented the property for 2 years and a half and at every inspections they were very happy with the conditions of the flat. After we left they wanted ... Read Full Review

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By : LD

24 Jun 2015

We are disappointed to hear that a Tenant was unhappy with the end of tenancy procedure. As with all residential tenancies there is a contractual obligation for exiting tenants to have properties...

The service is consistent, ...

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1 Star Review

By : 'Sunshine21'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : SO14

27 Nov 2014
People found this helpful4

The service is consistent, consistently unhelpful, consistently unprofessional & consistently incompetent. Be wary of agencies that do show pride in their service by displaying an on-line list of its staffs names, roles & personal contact details. As stated on this website, "This firm... Read Full Review


What agent could do to change your mind?

Be helpful, maintain professionalism in terms of customer service and communication, do your job competently by responding to email/telephone concerns regarding repairs and maintenance of the property to a standard expected by both landlord and tenant.


Comments on Agent Fees

The agency is similar to all others, Excessive fees charged for services including inventories, check-in, check-outs, administration that have no real legal standing and could perhaps be made cheaper by having a standard package charge that reflects the work/manpower involved

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Never ever will i try and ...

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1 Star Review

By : 'Tegen'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : SO40

11 Sept 2014
People found this helpful3

Never ever will i try and rent a property through this agency again they were utterly appalling in all aspects of there work and nearly left me homeless. i viewed a property through them and decided i liked it and wanted to go through all necessary requirements to secure it, even met the landlords ... Read Full Review


Comments on Agent Fees

Over priced for useless agents

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This has been the worst ...

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1 Star Review

By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : SO15

11 Jun 2014
People found this helpful3

This has been the worst maintenance we have recieved from a lettings agency ever. Absolutely appalling. Our boiler broke down and they left us without hot water for over one month.. Their communication was poor and we felt like we were chasing them up most of the time. e.g not returning calls, not... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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