After months of mismanagement, overcharging, and broken promises, KFH have now gone one step further — quietly deducting unauthorised fees after confirming in writing that no further charges would be made. They relabelled their management fee as a “4% rent collection fee” November, despite... Read Full Review

KFH has taken nearly £4000 in rent and deposit and left us with no central heating or hot water for 2 weeks since day of arrival. KFH have failed their legal obligations to do major repairs and maintenance, promising to provide a professionally cleaned flat, but we had to find an... Read Full Review

This agency is simply the least professional/competent/friendly company that I have to deal with. They don't look after their clients at all, they just make sure you pay them as much as possible, that's... Read Full Review

I don't have the energy to write the novel i could write on how unbelievably terrible the service I received*. I would recommend someone spend a week having their teeth pulled out at the dentist as a more enjoyable service than having her manage your letting. Every single hurdle faced during the... Read Full Review

We are landlords. We had terrible management by Natalie and her team culminating in legal advice and proceedings. They added no discernible value for their fees and in fact exacerbated problems with their delays and lack of... Read Full Review

Our property was managed by KFH Estate Agents due to our Landlord being out of the country. I was completely appalled by their lack of professionalism; phones called not returned and false promises of follow up emails. Our property had the issue of damp which KFH failed to sort out. They were... Read Full Review

This is a terrible letting agent and I would not recommend that anyone use them. Their fees are incredibly high even for London, their staff are rude and they try to do the minimal amount of work possible. I can honestly say I have never come across a more incompetent letting agent before, and I... Read Full Review

Olivia was extremely professional at all times, in my dealings with her. Her communications were clear and concise. Olivia also handled all queries / issues, etc. very promptly. Overall, it was a real pleasure to work with Olivia - and I felt very confident that my property was being well looked... Read Full Review

This morning, KFH gave a set of my keys to a contractor to gain access to my property. They did so without permission from me, and also without a KFH representative being present during this appointment. I am appalled that a company in which I have placed by trust, has allowed this to happen. I ... Read Full Review

I have rented out the same property for over ten years and am now on my third managing agent. Thankfully I won't have to move to a fourth. The first two companies I used veered from hopeless to more hopeless but Kinleigh's actually knows what it's doing. The staff are professional, courteous,... Read Full Review

Where do I start. Firstly, if you see something you would like repaired in the property before you move in, the negotiator will give you assurances things will be fixed before the tenenacy starts. Even if you get that statement in writing before you move in, they will play the "It's not in ... Read Full Review

Horrible experience. When it comes to you paying "the monies" as they say, which are the outrageous fees and the deposit, they are very nice, friendly, but once you have paid they suddenly become unavailable, bounce you off, hang up while you are waiting on the phone .... they do reply... Read Full Review

There are so many things that KFH have done wrong that there isn't enough time in the day to get it all in print. It isn't only the Property Management side that I listed above either. When I decided to take the flat, which I found myself on Zoopla, it was listed as unfurnished by KFH in... Read Full Review

I'm a IT professional who just moved to London last year, never had any problem with any tenants or agency before. The rent was debited from our account on the 18th of each month. Beginning of November, I gently asked the person of the agent to please move the payment date to the end of... Read Full Review