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London, SW197QA
1.6/5, 13 Reviews
15% Recommended
60% sales valuation accuracy
100% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 60% | 0% | £0 | £0 |
| Lettings | 100% | 0% | £1,875 | £2,000 |
Address
Kinleigh Folkard & Hayward
5 Compton Road, London, Greater London
SW197QA
0208 739 2000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Kinleigh Folkard & Hayward Branches (View All 71)
KFH has taken nearly ...
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1 Star Review
By : 'James'
Services : Property Management
Sold price : £1650
Would you recommend ? : No
Postcode : N10
19 Oct 2019
People found this helpful0
KFH has taken nearly £4000 in rent and deposit and left us with no central heating or hot water for 2 weeks since day of arrival. KFH have failed their legal obligations to do major repairs and maintenance, promising to provide a professionally cleaned flat, but we had to find an... Read Full Review
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KFH has taken nearly £4000 in rent and deposit and left us with no central heating or hot water for 2 weeks since day of arrival.
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James Taylor said about Kinleigh Folkard & Hayward
Services : Property Management( )Date: 18th Oct 2019
KFH has taken nearly £4000 in rent and deposit and left us with no central heating or hot water for 2 weeks since day of arrival.
KFH have failed their legal obligations to do major repairs and maintenance, promising to provide a professionally cleaned flat, but we had to find an unsanitary nightmare that hadn't been cleaned in months, a new washing machine that doesnt work, a boiler that hasnt been repaired. Even the inventory agent was apologetic.
KFH didnt provide a cleaner so we had to find and pay for our own on day of arrival and take extra days off to delay moving.
KFH has not reimbursed us for the cleaning and won't pay to clean carpets stained by cat urine, upholstery covered in pet hair.
KFH has failed to provide any measures to the promises they broke in the Terms of the Agreement.
KFH say they are doing all they can but have done nothing.
KFH are waiting for our next month's rent ( to pay for repairs while trousering the first month for their fees)
KFH has knowingly left us without access to heating and hot water and broken the law. Do they care? Of course not.
Dont be duped. Avoid.
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Pathetic ...
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1 Star Review
By : 'Jolanta'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE23
29 Jul 2019
People found this helpful0
This agency is simply the least professional/competent/friendly company that I have to deal with. They don't look after their clients at all, they just make sure you pay them as much as possible, that's... Read Full Review
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Jolanta Hernik said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 28th Jul 2019
This agency is simply the least professional/competent/friendly company that I have to deal with. They don't look after their clients at all, they just make sure you pay them as much as possible, that's all.
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I don't have the energy to ...
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1 Star Review
By : 'Jade'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW4
28 Mar 2017
People found this helpful1
I don't have the energy to write the novel i could write on how unbelievably terrible the service I received*. I would recommend someone spend a week having their teeth pulled out at the dentist as a more enjoyable service than having her manage your letting. Every single hurdle faced during the... Read Full Review
Comments on Agent Fees
Daylight robbery
Comments (1)I don't have the energy to write the novel i could write on how unbelievably terrible the service I received*. I would recommend someone spend a week having their teeth pulled out at the dentist as a more enjoyable service than having her manage your letting. Every single hurdle faced during the year she managed my flat's letting was dealt with with as much ease as tying a shoe lace with no hands. She made the entire experience continuously stressful, difficult and at times upsetting. I would estimate it took her on average 5ish weeks to reply to a simple question via email, although that would be a generous estimation as at least 50% of the emails I sent went completely unanswered. Having ended the letting in October, and it now being nearly April, I am still trying to resolve getting my deposit returned to me....
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Jade Morgan said about Kinleigh Folkard & Hayward
Services : Letting( As a Owner )Date: 27th Mar 2017
I don't have the energy to write the novel i could write on how unbelievably terrible the service I received*. I would recommend someone spend a week having their teeth pulled out at the dentist as a more enjoyable service than having her manage your letting. Every single hurdle faced during the year she managed my flat's letting was dealt with with as much ease as tying a shoe lace with no hands. She made the entire experience continuously stressful, difficult and at times upsetting. I would estimate it took her on average 5ish weeks to reply to a simple question via email, although that would be a generous estimation as at least 50% of the emails I sent went completely unanswered. Having ended the letting in October, and it now being nearly April, I am still trying to resolve getting my deposit returned to me....
Signing your flat over to be managed by this team of incompetent people is something I am 100% certain you will live to regret, very simply put- DON'T DO IT!
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By : James Cassidy - Burlington Estates
11 Jan 2022Hi Ariana, Sorry to hear that the service levels you are currently receiving from KFH are not what you would expect from your managing agent. Please see a link to our website below. We are...
We are landlords. We had ...
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1 Star Review
By : 'Disgruntled'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : N1
2 Dec 2016
People found this helpful0
We are landlords. We had terrible management by Natalie and her team culminating in legal advice and proceedings. They added no discernible value for their fees and in fact exacerbated problems with their delays and lack of... Read Full Review
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Disgruntled said about Kinleigh Folkard & Hayward
Services : Letting( As a Owner )Date: 2nd Dec 2016
We are landlords. We had terrible management by Natalie and her team culminating in legal advice and proceedings. They added no discernible value for their fees and in fact exacerbated problems with their delays and lack of management.
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Our property was managed by ...
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1 Star Review
Georgina
Charlotte
By : 'enewman'
Services : Letting( As a Tenant )
Rent PCM : £1950
Would you recommend ? : No
Postcode : SW1
28 Oct 2016
People found this helpful0
Our property was managed by KFH Estate Agents due to our Landlord being out of the country. I was completely appalled by their lack of professionalism; phones called not returned and false promises of follow up emails. Our property had the issue of damp which KFH failed to sort out. They were... Read Full Review
Comments (1)Was this helpful?:
enewman said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 27th Oct 2016
Our property was managed by KFH Estate Agents due to our Landlord being out of the country. I was completely appalled by their lack of professionalism; phones called not returned and false promises of follow up emails. Our property had the issue of damp which KFH failed to sort out. They were emailed in Feburary chased up a couple of weeks later and about a month after that. They failed to ever come back to us with a solution (we moved out of this property in September). To follow on from the bad management of the property the check-out meeting was arranged for 2pm to which they failed to turn up for. As mentioned earlier they are a completely unprofessional company. I certainly won't be using them as an estate agent in the future. Good riddance to them!
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By : James Cassidy - Burlington Estates
11 Jan 2022Hi Ariana, Sorry to hear that the service levels you are currently receiving from KFH are not what you would expect from your managing agent. Please see a link to our website below. We are...
This is a terrible letting ...
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1 Star Review
Charlotte
By : 'JS'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : SW18
19 Nov 2015
People found this helpful3
This is a terrible letting agent and I would not recommend that anyone use them. Their fees are incredibly high even for London, their staff are rude and they try to do the minimal amount of work possible. I can honestly say I have never come across a more incompetent letting agent before, and I... Read Full Review
Comments on Agent Fees
The fees charged are the highest I have come across for doing very little work.
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JS said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 19th Nov 2015
This is a terrible letting agent and I would not recommend that anyone use them. Their fees are incredibly high even for London, their staff are rude and they try to do the minimal amount of work possible. I can honestly say I have never come across a more incompetent letting agent before, and I have been renting for over 10 years. The staff are slow to respond to even the simplest of requests, they 'forgot' to set up the direct debit for the first month's rent and 'lost' the itinerary. I would strongly advise people to avoid this company.
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Olivia was extremely ...
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5 Star Review
By : 'AON'
Services : Letting( As a Owner )
Would you recommend ? : Yes
22 Dec 2014
People found this helpful0
Olivia was extremely professional at all times, in my dealings with her. Her communications were clear and concise. Olivia also handled all queries / issues, etc. very promptly. Overall, it was a real pleasure to work with Olivia - and I felt very confident that my property was being well looked... Read Full Review
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AON said about Kinleigh Folkard & Hayward
Services : Letting( As a Owner )Date: 22nd Dec 2014
Olivia was extremely professional at all times, in my dealings with her. Her communications were clear and concise. Olivia also handled all queries / issues, etc. very promptly. Overall, it was a real pleasure to work with Olivia - and I felt very confident that my property was being well looked after!
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This morning, KFH gave a set ...
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1 Star Review
By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £1875
Would you recommend ? : No
Postcode : SW6
13 Oct 2014
People found this helpful0
This morning, KFH gave a set of my keys to a contractor to gain access to my property. They did so without permission from me, and also without a KFH representative being present during this appointment. I am appalled that a company in which I have placed by trust, has allowed this to happen. I ... Read Full Review
Comments (0)This morning, KFH gave a set of my keys to a contractor to gain access to my property. They did so without permission from me, and also without a KFH representative being present during this appointment. I am appalled that a company in which I have placed by trust, has allowed this to happen.
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Sarah said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 12th Oct 2014
This morning, KFH gave a set of my keys to a contractor to gain access to my property. They did so without permission from me, and also without a KFH representative being present during this appointment. I am appalled that a company in which I have placed by trust, has allowed this to happen.
I am a single female professional, who has chosen to live in a highly secure development, because I want to feel safe and secure in my home. I feel very upset and concerned that individuals - who I do not know - where able to gain access to my property today without supervision. Honestly, it feels as though I have been burgled.
Worst still, reviewing my contract it appears that this action was also in breech of our agreement. It clearly states in my contract that any works should be carried out whilst the Landlord or Landlord's Agents are present, unless I have given permission otherwise. This did not happen.
I am still at work, so have yet to return home to inspect my property. Frankly, I am dreading going back knowing that strangers have had free access to my home today. I will be carrying-out a thorough inspection of my property and will revert tomorrow if there are any issues which you will need to resolve.
As a goodwill gesture, I would ask that KFH refund to me my property management fee as it is laughable that I should pay for such a poorly managed service.
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I have rented out the same ...
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5 Star Review
Sana
By : 'Anne'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW17
14 Mar 2014
People found this helpful0
I have rented out the same property for over ten years and am now on my third managing agent. Thankfully I won't have to move to a fourth. The first two companies I used veered from hopeless to more hopeless but Kinleigh's actually knows what it's doing. The staff are professional, courteous,... Read Full Review
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Anne said about Kinleigh Folkard & Hayward
Services : Letting( Property Management )Date: 14th Mar 2014
I have rented out the same property for over ten years and am now on my third managing agent. Thankfully I won't have to move to a fourth. The first two companies I used veered from hopeless to more hopeless but Kinleigh's actually knows what it's doing. The staff are professional, courteous, responsive and very easy to deal with. They actually inspect properties during the tenancy - yes who'd have thunk it! My previous two never bothered themselves with such basic essentials. They even have contacts when things need fixing. Wowser. Basically they do what you hope they'll do and if you phone them they even answer. If you are struggling with a lacklustre property management service then I recommend moving to Kingleigh's – it will save your sanity.
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Where do I start. Firstly, ...
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1 Star Review
By : 'Txub'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19
4 Feb 2014
People found this helpful0
Where do I start. Firstly, if you see something you would like repaired in the property before you move in, the negotiator will give you assurances things will be fixed before the tenenacy starts. Even if you get that statement in writing before you move in, they will play the "It's not in ... Read Full Review
Comments (0)Where do I start.
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Txub said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 4th Feb 2014
Where do I start.
Firstly, if you see something you would like repaired in the property before you move in, the negotiator will give you assurances things will be fixed before the tenenacy starts. Even if you get that statement in writing before you move in, they will play the "It's not in the tenancy agreement" card and renege on any assurances they gave you once the tenancy starts.
Secondly, getting leaks fixed or repairs done is like pulling teeth. It took me 1 month to get a leak fixed in the house and, when the landlord didn't want to spend money on bringing the property up to a reasonable standard, they allowed me to spend my own money and do the work as long as I took all responsibility if the modernisation wasn't to the landlords taste.
Basically, KFH are a skim off the top outfit with no regard for the tenant or landlord they are "managing"
Use at your peril!
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Horrible experience. When it ...
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1 Star Review
Enza
By : 'Grumpy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW59
24 Jun 2013
People found this helpful3
Horrible experience. When it comes to you paying "the monies" as they say, which are the outrageous fees and the deposit, they are very nice, friendly, but once you have paid they suddenly become unavailable, bounce you off, hang up while you are waiting on the phone .... they do reply... Read Full Review
Comments (0)Horrible experience.
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Grumpy Grenbeck said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 24th Jun 2013
Horrible experience.
When it comes to you paying "the monies" as they say, which are the outrageous fees and the deposit, they are very nice, friendly, but once you have paid they suddenly become unavailable, bounce you off, hang up while you are waiting on the phone .... they do reply to emails but in such a rude way that you do feel you are wasting their time.
Enza Miracco who I was dealing with was particularly rude and inefficient.
The agents they work with to carry out the inventory are pure amateurs (I spent more than 2 hours with them going through plethora of issues they had not written down) and yet they make you pay for it !
They ask ridiculous amount of private information about you, make you sign dodgy papers about the use of your personal information, and once again if you don't like it you lose both the apartment and your deposit ... no going back !
The contract they write is obviously a one-way thing, protecting the owner only. Let alone the 25 pages long list of legal language that, as a foreigner puts you off and make you realise you have made a mistake.
Once moved in, if anything goes wrong with your apartment you will have to chase them down really hard to get something done
All of this you do realise once you either have paid a great lump of money or have already moved in.
They make money on abusing foreigners, and other people who do not know London and how things work. Obviously I will never use them again (or any other agency) and I strongly advise anyone to use them either.
I wish I had never crossed their path and can't WAIT to end my tenancy with them !
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There are so many things that ...
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1 Star Review
Laura
Natalie
By : 'Sonia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW3
23 Feb 2013
People found this helpful2
There are so many things that KFH have done wrong that there isn't enough time in the day to get it all in print. It isn't only the Property Management side that I listed above either. When I decided to take the flat, which I found myself on Zoopla, it was listed as unfurnished by KFH in... Read Full Review
What agent could do to change your mind?
The property manager could start by being more sympathetic to the tenant, believing the tenant and reacting swiftly and efficiently when something needs doing, And not arguing with me at every turn. Learn how to be a service provider in a corteous, diplomatic manor. After all, it is the tenant paying through the nose for the flat!
Comments (0)There are so many things that KFH have done wrong that there isn't enough time in the day to get it all in print.
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Sonia Scott said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 23rd Feb 2013
There are so many things that KFH have done wrong that there isn't enough time in the day to get it all in print.
It isn't only the Property Management side that I listed above either. When I decided to take the flat, which I found myself on Zoopla, it was listed as unfurnished by KFH in Belsize. It had 2 wardrobes in one room and a chest of drawers in another. I wanted them removed as I had a container of furniture coming from the US. The landlord did not want them removed and I ended up paying for their removal because I needed the room. KFH should not have let that happen. It was legally the landlords responsibility to remove them from the property and KFH should have upheld that and they didn't.
Then a gas safety certificate was given saying the gas fire in the living room was not working & needed a part. I said I wanted it fixed as part of my contract which they included. I had to wait 6 months before anyone dealt with that. I one day decided to try to start the fire and low and behold....it worked. The contractor was wrong. He didn't know how to turn the gas fire on. They sent him back. He was very apologetic, but how sure can you be of someone giving you a gas safety certificate that doesn't know how to turn on a gas fire? They sent someone else to service it and they said it was safe but needed a new chimney pot!!! That dragged on for 6 months with me telling them that should not be the case. They sent someone else and they passed the gas fire. Then they sent someone else who said the chimney needed a cowl....Do you see where I'm going with this??? Incompetence at every turn.
Also, when I first moved in the boiler was making horrendous noises. Laura didn't believe me when I said something is wrong with the boiler. She sent the same incompetent corgi guy to service it which was tantamount to blowing away some dust on the inside of the boiler. He leaves and the boiler is still making horrible grinding noises. 3 months went by and me crying on the phone that there was something wrong. She sends the same guy back who then says it needs a new fan. He fixed it and then it was fine. For a while....
Laura never believes me, the tenant, when I tell her something is wrong. She always sides with the inept contractors that KFH insist on sending you. Nothing is urgent to her not even a failing gas boiler. She is rude and obstructive and always argues with the tenant. When you try to write to the Managing Director, you get no reply. Y They don't care about the tenant. That's why the only good reviews on here are by people who let or sell their properties through KFH. They raise the rent just because they can, and every time something gets fixed in the flat you can be sure that your rent will go up the following year to compensate for the extortionate amount KFH charge the landlord which I believe is 7-8%. This has been a horrible rental experience and has made my stay in this flat very stressful and unpleasant.
I don't know how much better any of the other agents are but STEER CLEAR OF KFH if you can!
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I'm a IT professional who ...
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1 Star Review
Carline
By : 'Tenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW17
30 Jan 2013
People found this helpful1
I'm a IT professional who just moved to London last year, never had any problem with any tenants or agency before. The rent was debited from our account on the 18th of each month. Beginning of November, I gently asked the person of the agent to please move the payment date to the end of... Read Full Review
What agent could do to change your mind?
The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend. Time on the line, refunds given or the facts of the case are irrelevant. The feelings are all that matter, and changing feelings takes humanity and connection, not cash....\" I would have liked the agent to talk to the Landlord, changed the date to the end of the month so I could pay the rent without extra charges, without threatening letters of arrears, without telling me I am not important, that the Landlords is who she listened to and no me. That\'s what I would like to have done. I would have liked the Credit Controller to say, \"I\'m going to talk to someone now, and get this sorted as it\'s urgent and we don\'t want you to get into arrears.\" I would have liked that on the same day, she called and said, \"we have changed the date to the end of the money. Is there anything else we can help you with?\" Do you know how I would have felt if she did that? Over the moon. I would have felt this agency cared. I would have told everyone on facebook, on twitter, and on my email to all I know. And...I know a lot of people. A lot. I would have liked that I wasn\'t ignored for 3 months and for the Credit Control to act like nothing has happened and send me threatening letters about arrears that said... \"The Landlord might take further legal proceedings..\" I would have liked to have trusted the agency, to walk away happy and to one day, when I needed to rent again, to know I can come back and be treated with respect. I would have liked to have \"FELT\" good. I will never forget this experience. I will never trust this brand again. I will never refer anyone to this agency ever. I hope I have been thorough, detailed and vocal so you take my complaint seriously.
Comments (0)I'm a IT professional who just moved to London last year, never had any problem with any tenants or agency before.
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Tenant Andria said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 30th Jan 2013
I'm a IT professional who just moved to London last year, never had any problem with any tenants or agency before.
The rent was debited from our account on the 18th of each month.
Beginning of November, I gently asked the person of the agent to please move the payment date to the end of the month, as everyone (we shared the apartment) were getting paid at the end of each month, and we had no intention of not paying, but it would help us if you could move it 12 to 13 days later really.
It would have incurred bank charges, interest and get us into debt. We got worried but we thought, 'This is agency is big. It must be big because of it's great customer service. It will help us. We are being honest with them..."
The first reply on phone from the Credit Controller of the branch was...
"I will be in touch with the landlord and will get back to you."
The problem is even if she got back to me, this does not change we get paid at the end of the month.
A week later I chased her because I didn't get a reply..
Answer:"Please leave it with me I will chase the landlord"
December comes, email comes and letter threats of arrears comes, saying our rent is late, as if this Credit Controller knew nothing. SHE KNEW and still sent these letters. As if we did not try to resolve and phone calls have been made, as if we are not good willing people.
it goes on until today end of January (3months), emails and letter ignores that we have been trying to be just informing in advance.
A charge is requested, the agent says,
"Like I explained to you I have sent emails to the landlord with regards to this and have had no reply so yes if payment is not paid on the due date arrears letters will be sent to you. The landlord is our client and we act on her instruction."
Client...someone who purchases, buys, rents, gives money in exchange of products or services. It doesn't matter who YOU THINK is a a client. The Tenant is also a client. No one gives a damn who can instruct who. The Tenant, client doesn't care about your facts...
Synonyms for Customer...
customer - shopper - patron - buyer - purchaser
Here's what Seth Godin says about the ONLY Purpose of 'Customer Service' a very good lesson here for the agency that represents you Oh..Kinleigh Folkard & Hayward
"The Purpose of Customer Service is.....to change feelings. Not the facts, but the way your customer feels. The facts might be the price, or a return, or how long someone had to wait for service. Sometimes changing the facts is a shortcut to changing feelings, but not always, and changing the facts alone is not always sufficient anyway.
If a customer service protocol (your call center/complaints department/returns policy) is built around stall, deny, begrudge and finally, to the few who persist, acquiesce, then it might save money, but it is a total failure.
The customer who seeks out your help isn't often looking to deplete your bank account. He is usually seeking validation, support and a path to feeling the way he felt before you let him down...."
So yes, I am terribly annoyed, I'm giving money to KFH who don't care, won't help and pass the blame on other department who managed to reach the landlord to let us know the contract is not renewed. You think I'll ever refer this agency to anyone?
More insult. Women live in this flat. They gave the key to a gas boiler man. He walked into the house without us knowing. This is what this agency is doing now. No respect for tenants.
I will do my damn hardest to let everyone know to never rent from KFH. Believe me, if you think I'm going to do whatever here does and just writes, you got another thing coming. I'm really angry.
This could have been resolved. The largest estate agency in London? You kidding me?
No. They hired the most incompetent, obnoxious, arrogant, unhelpful representatives of their brand I have ever come across. Lacks customer service and understanding that one good tenant can lead to many more good tenant. But one angry tenant, hurt, disappointment leads to hell on social media for the agency, plus press releases.
I pay money, and I am told I'm not important, I'm nobody, I'm not a client? And add to injury... agency gets 3 months advance notice of the problem to help, to remove obstacle but instead they didn't listen.
I will avoid KFH like the plague.
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