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Nine Elms, London SW11
3.3/5, 24 Reviews
59% Recommended
0% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
72% letting fee satisfaction
No description for branch.
Latest Reviews
Noemi Marretta
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 100% | £800,000 | £830,000 |
| Lettings | 50% | 72% | £500 | £9,000 |
Areas covered
- SW1
- SW11
- SW8
Address
Johns & Co
1 New Mill Road, London, Greater London
SW11 7AW
020 7481 0600
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Johns & Co Branches (View All 8)
No hot water, broken bed, and ...
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1 Star Review
Sam
By : 'Inga'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
26 Mar 2025
People found this helpful0
We paid £7,000month a socalled premium apartment managed by JOHNS&CO (B83, Capital Building). For several months we had no hot water, broken furniture, torn curtains, unusable wardrobes, and the apartment was full of someone ’s belongings. Our small children couldn’t bathe properly all winter.... Read Full Review
Comments (0)
We paid £7,000month a socalled premium apartment managed by JOHNS&CO (B83, Capital Building). For several months we had no hot water, broken furniture, torn curtains, unusable wardrobes, and the apartment was full of someone ’s belongings.
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Inga P said about Johns & Co
Services : Letting( As a Tenant )Date: 26th Mar 2025
We paid £7,000month a socalled premium apartment managed by JOHNS&CO (B83, Capital Building). For several months we had no hot water, broken furniture, torn curtains, unusable wardrobes, and the apartment was full of someone ’s belongings.
Our small children couldn’t bathe properly all winter. Despite dozens of emails, nothing was fixed. We were eventually forced to move out early.
The agency kept blaming the landlord and refused to offer meaningful compensation.
A formal complaint has been submitted.
Avoid JOHNS&CO you expect responsibility or basic living conditions.
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taken advantage of ...
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1 Star Review
By : 'Jasper'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
23 Feb 2025
People found this helpful0
Our experience with Johns & Co throughout our tenancy was deeply disappointing. We moved into our London apartment in December 2023 and encountered multiple issues that were either neglected or poorly handled. Within the first two weeks, our bedroom radiator was removed, leaving us without heating ... Read Full Review
Comments (0)Our experience with Johns & Co throughout our tenancy was deeply disappointing. We moved into our London apartment in December 2023 and encountered multiple issues that were either neglected or poorly handled.
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Jasper said about Johns & Co
Services : Letting( As a Tenant )Date: 23rd Feb 2025
Our experience with Johns & Co throughout our tenancy was deeply disappointing. We moved into our London apartment in December 2023 and encountered multiple issues that were either neglected or poorly handled.
Within the first two weeks, our bedroom radiator was removed, leaving us without heating during the coldest time of the year. Despite repeated followups, this was not resolved over two months. We had to purchase Dyson heaters at our own expense, which the agency refused to reimburse. Additionally, the radiator in the living room never functioned throughout our entire tenancy, an issue they failed to disclose before we moved in.
Security was another major concern. Our apartment floor was broken into, yet Johns & Co provided no assistance. We also experienced multiple issues with our keys not working, further adding to our frustration.
Upon moving out, we left behind highvalue household items—including a Shark vacuum, a premium water filter (essential London), multiple Ikea chests of drawers, and various kitchen appliances—simply because we were relocating internationally and could not take them with us. Despite these items being in good condition and potentially beneficial to the next tenants, we were charged excessive fees leaving them behind.
They also charged us "left behind items" that were not ours and provided from the landlady! Such as our bedside wooden tables we would never even think of buying...
Furthermore, we were unfairly charged a fourfigure sum what Johns & Co deemed "damages," despite the property being left in excellent condition aside from very minor wear and tear. As responsible tenants who always paid rent on time (except our final month, where payment was delayed by only a couple of days), we felt completely taken advantage of. For reference, in previous rentals, we both received nearly full deposit refunds—demonstrating our commitment to maintaining properties properly.
Based on our experience, we strongly advise against renting with Johns & Co. Their lack of transparency, poor property management, tenant respect, and unfair financial practices make them a company to definitely avoid when renting in SW london. We hope this review helps prevent others from facing similar issues.
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The most imcompetent group of ...
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1 Star Review
Sam
By : 'Billy'
Services : Letting( As a Tenant )
Rent PCM : £9000
Would you recommend ? : No
Postcode : SW11
10 Jun 2021
People found this helpful1
By far the most incompetent group of professionals I have ever come across. My flat mate and I rented the penthouse in the Capital Building of the Nine Elms development (Embassy Gardens, Apartment B152, Capital Building) and have been paying 9k a month to live here. Upon moving, we noticed... Read Full Review
Comments (0)By far the most incompetent group of professionals I have ever come across.
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Billy Harris said about Johns & Co
Services : Letting( As a Tenant )Date: 9th Jun 2021
By far the most incompetent group of professionals I have ever come across.
My flat mate and I rented the penthouse in the Capital Building of the Nine Elms development (Embassy Gardens, Apartment B152, Capital Building) and have been paying 9k a month to live here.
Upon moving, we noticed that there was an awful smell of sewage wafting through the apartment. I made contact with John's & Co on four seperate occasions, on each occasion I was met with a response informing me that the issue will be deal with. Of course, the issue was not dealt with, and I then sought professional help from external contractors. It's evident that we have a sewage and plumbing issue in the apartment that has been created as the result of Ballymore wanting to be as cost efficient as possible when building the property, resulting in the very prominent smell of waste and sewage wafting through our apartment.
Both John's & Co and Ballymore have acknowledged the severity of the issue, yet have failed to compensate us as tenants nor sort the issue at hand. I am currently in the process of taking legal action against the agents.
Do no rent a property through this company, they are utterly shocking at their jobs.
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Ashley Haase a fantastic ...
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5 Star Review
Ashley
By : 'Goodall'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW11
17 Mar 2021
People found this helpful0
Ash was amazingly helpful and couldn’t do enough to make our purchase run smoothly. He provided a personal bespoke service and was always prompt at answering questions and organising viewings/re-viewings nothing was too much trouble! We want to thank John & Co for their... Read Full Review
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Goodall family said about Johns & Co
Services : Sales( As a Buyer )Date: 17th Mar 2021
Ash was amazingly helpful and couldn’t do enough to make our purchase run smoothly. He provided a personal bespoke service and was always prompt at answering questions and organising viewings/re-viewings nothing was too much trouble! We want to thank John & Co for their extremely professional but at the same time approachable, friendly service and particularly praise Ashley Haase ( a fantastic sales negotiator!)
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Always easy to communicate ...
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5 Star Review
Huw
By : 'Joe'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : Yes
Postcode : SW11
1 Mar 2021
People found this helpful0
Huw has been helpful, communicative and brilliant to deal with. He was always available for a call or chat and gave us piece of mind throughout the letting process. I've used quite a few agents before but Huw has been one of the best in London by far. Thanks... Read Full Review
Comments on Agent Fees
Good
Comments (0)Huw has been helpful, communicative and brilliant to deal with.
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Joe Klin said about Johns & Co
Services : Letting( As a Tenant )Date: 1st Mar 2021
Huw has been helpful, communicative and brilliant to deal with.
He was always available for a call or chat and gave us piece of mind throughout the letting process.
I've used quite a few agents before but Huw has been one of the best in London by far.
Thanks Huw.
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NEVER AGAIN JOHNS & ...
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1 Star Review
By : 'Noemi'
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : No
Postcode : SW11
30 Nov 2020
People found this helpful0
NEVER AGAIN JOHNS & CO!!! we have been in our apartment 1 month ago and we found that the wine cooler was broken and the heating was malfunctioning! We are in winter season, we have a baby daughter of 3 months, we have pay 6 months in advance and Johns & Co (nine elms office)... Read Full Review
Comments (0)NEVER AGAIN JOHNS & CO!!!
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Noemi Marretta said about Johns & Co
Services : Letting( As a Tenant )Date: 30th Nov 2020
NEVER AGAIN JOHNS & CO!!!
we have been in our apartment 1 month ago and we found that the wine cooler was broken and the heating was malfunctioning!
We are in winter season, we have a baby daughter of 3 months, we have pay 6 months in advance and Johns & Co (nine elms office) doesn’t want to do the repairs....!
My lawyer will take care of it....!!!!
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Absolutely disgusting company ...
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1 Star Review
By : 'Gary'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : SW11
2 May 2020
People found this helpful3
Absolutely disgusting company to work with, gave them everything they asked for, including paying the deposit and 6 months upfront for the property to be SCAMED OUT OF THE DEPOSIT. and then ignored. I had no adverse credit history and have been running successful companies for 20 years, jumped... Read Full Review
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Gary Christian said about Johns & Co
Services : Letting( As a Prospective Landlord/Tenant )Date: 1st May 2020
Absolutely disgusting company to work with, gave them everything they asked for, including paying the deposit and 6 months upfront for the property to be SCAMED OUT OF THE DEPOSIT. and then ignored. I had no adverse credit history and have been running successful companies for 20 years, jumped through ever hoop. 117 LEGACY BUILDING
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Everything is done ...
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3 Star Review
By : 'Davyd'
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : No
Postcode : SW11
13 Dec 2019
People found this helpful0
Everything is done unwillingly and as if they are doing you a great favor. In general , Id say 3 out of... Read Full Review
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Davyd said about Johns & Co
Services : Letting( As a Tenant )Date: 13th Dec 2019
Everything is done unwillingly and as if they are doing you a great favor. In general , Id say 3 out of 5
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Worse experience of my ...
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1 Star Review
Sam
By : 'Deepika'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW8
20 Oct 2019
People found this helpful1
Worse worse experience of my life. I signed a contract and the agent calls me just 3 days before, I cant move into the house. I have been contacting with Sam Orne the whole summer as I specifically wanted to live in Embassy Gadens only and he did not even take the slightest respnsibilty. He acted... Read Full Review
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Deepika said about Johns & Co
Services : Letting( As a Tenant )Date: 19th Oct 2019
Worse worse experience of my life. I signed a contract and the agent calls me just 3 days before, I cant move into the house. I have been contacting with Sam Orne the whole summer as I specifically wanted to live in Embassy Gadens only and he did not even take the slightest respnsibilty. He acted like it was my fault. He told me there was another apartment coming up two weeks later and then two days later he tells me that I cant move in. I was stranded and he was always late. He never replies to any texts. Never using Johns& Co again.
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Contacting Johns&Co ...
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1 Star Review
Sam
By : 'Lnskip'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW11
27 Aug 2019
People found this helpful8
Contacting Johns&Co was the worst mistake I have ever made in my life. Specifically Sam Orme, their lettings negotiator. Please listen when I tell you, dealing with Johns&Co (especially Sam Orme), could be the worst mistake you’ll ever make too. They could leave you... Read Full Review
Comments (0)Contacting Johns&Co was the worst mistake I have ever made in my life. Specifically Sam Orme, their lettings negotiator.
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Lnskip said about Johns & Co
Services : Letting( As a Prospective Landlord/Tenant )Date: 26th Aug 2019
Contacting Johns&Co was the worst mistake I have ever made in my life. Specifically Sam Orme, their lettings negotiator.
Please listen when I tell you, dealing with Johns&Co (especially Sam Orme), could be the worst mistake you’ll ever make too. They could leave you homeless. Just like they could have left me homeless.
Before I begin my story, I want to emphasise that from the very beginning, I told Sam Orme that the Romanian company sponsoring my girlfriend and I would be paying upfront for the apartment. The company paid upfront for our current apartment so we had no reason to believe this may cause any problems, but we decided to tell them anyway. Sam Orme told us that this wouldn’t be a problem.
*To be clear, when I mention “the company” in the below text, I am referring to the Romanian company sponsoring my girlfriend and I and paying upfront for the apartment.*
Anyway, so here’s how the NIGHTMARE of my experience with Johns&Co/Sam Orme went:
Around mid-July, I first contacted Sam Orme from Johns&Co to help me find a 2 bed apartment in Embassy Gardens available between 23rd of August and 1st of September. I specifically mentioned via WhatsApp that I needed a place “between 23rd of August and 1st of September” at least FIVE times. Admittedly, in a random message, I mentioned that I’d “be able to begin tenancy on 23/9/19” (which was a typo). However, after this typo, I explicitly explained in a further message that I needed a place “between 23rd of August and 1st of September”; to which I was told that they have a two bedroom apartment avaialble. Many texts were exchanged between Sam Orme and I.
We made an offer for the 2 bed apartment, which was accepted on the 7th of August. The Romanian company promptly paid the deposit and Johns&Co “sent the company an email” to fill out regarding the referencing.
The company told me that they didn’t receive an email. So I contacted Sam and asked him to resend the email directly to the company’s CEO or even give them a call, as we really needed to get everything sorted ASAP as I believed the tenancy was supposed to begin the next day (on the 23rd of August) and things were moving slow.
To which Sam explained that the apartment’s move-in date that was agreed with the landlord was 23RD OF SEPTEMBER and not 23rd of August like I was led to believe. He messaged me that he was “so sorry that he just overlooked the August” and “didn’t know how he had done this”.
Do you know what? I did make a typo of stating “23/9/19” in a WhatsApp message, so despite the fact that throughout the many text messages exchanged between Sam and I clearly shown that I was looking for an apartment between 23rd of August and 1st of September (and I even told him that my current contract expires on 1st of September so need to find somewhere before then), I also took some responsibility about the situation and said that this would be fine and that I would sort somewhere to live temporarily until we could move in.
Sam asked if there was anything he could do for me to help with the situation, so I explained how it would be helpful if we could move in a couple days earlier (the 23/9/19 is a Monday which would make moving in difficult with work). Sam said he would get back to me.
When Sam finally got back to me he told me that because the company isn’t British, their referencing company “Keysafe” was unable to reference the company and that we couldn’t proceed. Despite paying the deposit and despite Sam telling us that a Romanian company paying on behalf of us wouldn’t be a problem. This all happened ONE WEEK until my current rental contract expires and ONE WEEK before I start my graduate job.
What in the absolute world am I supposed to do?! Why is referencing even necessary anyway when the company agreed to pay the entire contract of 6 months upfront?!
I wrote Sam a number of paragraphs asking what we can do, or if there was any ways around it, but Sam just blanked me and left us to sort everything out on our own.
The worst part is, they didn’t even refund the company’s deposit straight away. I actually had to contract them a few days later and ask them to refund the company’s deposit. Absolutely disgusting.
If I didn’t have family available to support us, my girlfriend and I would be left homeless after this nightmare.
This isn’t the first time Johns&Co have almost left people homeless either, a quick Google search led me to a website where other people were put in a similar situation. The website it called Tripsget and the blog was named RENTAL SCAMS IN LONDON: CHASE EVANS AND JOHN’S & CO REVIEW (if you want to look for yourself).
AVOID JOHNS&CO AND AVOID SAM ORME - THEY COULD LEAVE YOU HOMELESS!
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Legacy ...
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5 Star Review
Huw
By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £2860
Would you recommend ? : Yes
Postcode : SW11
25 Jan 2019
People found this helpful0
Huw handled what was a difficult contract signing process very well - he was easily accessible and attentive to any requests we had, and generally just came across as genuine and fair when operating as the middle men between us and the... Read Full Review
Comments on Agent Fees
Good
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Daniel said about Johns & Co
Services : Letting( As a Tenant )Date: 25th Jan 2019
Huw handled what was a difficult contract signing process very well - he was easily accessible and attentive to any requests we had, and generally just came across as genuine and fair when operating as the middle men between us and the landlord.
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He is really great ...
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5 Star Review
Huw
By : 'lu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW11
9 Jan 2019
People found this helpful0
He is really great agentï¼Very kind and really responsibleï¼really thankful his helpï¼And also he is really... Read Full Review
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lu lu said about Johns & Co
Services : Letting( As a Tenant )Date: 9th Jan 2019
He is really great agentï¼Very kind and really responsibleï¼really thankful his helpï¼And also he is really charmingï¼
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Good ...
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5 Star Review
Sam
By : 'Madalina'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : Yes
Postcode : NW8
6 Dec 2018
People found this helpful0
Sam has been very helpful and managed to help me rent my dream apartment. He has been supportive, professional and responded very fast to all of my questions. I would definitely recommend Sam to... Read Full Review
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Madalina said about Johns & Co
Services : Letting( As a Tenant )Date: 6th Dec 2018
Sam has been very helpful and managed to help me rent my dream apartment. He has been supportive, professional and responded very fast to all of my questions. I would definitely recommend Sam to anyone!
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5 stars ...
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5 Star Review
Huw
By : 'Zoe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW11
26 Nov 2018
People found this helpful0
Huw patiently solved all my problems. If my friend wants to live in embassy garden, I will introduce Huw to them without... Read Full Review
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Zoe said about Johns & Co
Services : Letting( As a Tenant )Date: 26th Nov 2018
Huw patiently solved all my problems. If my friend wants to live in embassy garden, I will introduce Huw to them without hesitation.
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Miss ...
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4 Star Review
Huw
By : 'Katerina'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : SW11
19 Nov 2018
People found this helpful0
Huw was great from the beginning of our house search process. He made my goal of having 1 bedroom in new Battersea Power Station development his goal and made it happen for me. During the process he demonstrated not only impeccable communications and leadership skills but deep understanding of my... Read Full Review
Comments on Agent Fees
reasonable
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Katerina said about Johns & Co
Services : Letting( As a Tenant )Date: 19th Nov 2018
Huw was great from the beginning of our house search process. He made my goal of having 1 bedroom in new Battersea Power Station development his goal and made it happen for me. During the process he demonstrated not only impeccable communications and leadership skills but deep understanding of my needs and budget. When faced with challenge, he smoothly carried out negotiation with the landlord on my behalf and both parties were happy in the end. I would definitely recommend Huw as a reliable and effective agent. Thank you
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Excellent service! Very ...
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5 Star Review
By : 'TC'
Services : Letting( As a Owner )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : SW8
13 Nov 2018
People found this helpful0
Excellent service! Very helpful throughout and guided us clearly. Helped us to rent our flat extremely quickly to a very nice couple. Would definitely... Read Full Review
Comments (0)Excellent service!
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TC said about Johns & Co
Services : Letting( As a Owner )Date: 13th Nov 2018
Excellent service!
Very helpful throughout and guided us clearly.
Helped us to rent our flat extremely quickly to a very nice couple.
Would definitely recommend.
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Great ...
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5 Star Review
Sam
By : 'Julian'
Services : Letting( As a Tenant )
Rent PCM : £368333
Would you recommend ? : Yes
Postcode : SW11
9 Nov 2018
People found this helpful0
Sam has been a fantastic support in securing one of the much sought-after properties in the Embassy Garden complex. His responsiveness, accuracy and proactive manners have greatly helped us in this process. It was a pleasure to work on this matter with Sam and we'd surely reach out to him in... Read Full Review
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Julian said about Johns & Co
Services : Letting( As a Tenant )Date: 9th Nov 2018
Sam has been a fantastic support in securing one of the much sought-after properties in the Embassy Garden complex. His responsiveness, accuracy and proactive manners have greatly helped us in this process. It was a pleasure to work on this matter with Sam and we'd surely reach out to him in the future for finding properties in London.
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Great ...
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5 Star Review
By : 'Embassy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW11
9 Nov 2018
People found this helpful1
From the outset both Sophia and Jon were patient and quickly understood our search requirements. Once we found our perfect apartment, the buying process was managed efficiently with good communications... Read Full Review
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Embassy Buyer said about Johns & Co
Services : Sales( As a Buyer )Date: 9th Nov 2018
From the outset both Sophia and Jon were patient and quickly understood our search requirements. Once we found our perfect apartment, the buying process was managed efficiently with good communications throughout.
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Great Communication & ...
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5 Star Review
Sam
By : 'adchsm'
Services : Letting( As a Tenant )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : SW11
7 Nov 2018
People found this helpful1
We'd been in contact with Sam on our hunt for a property for a long time as we were moving from another country. Once we'd found our perfect place, Sam was quick to act and secured it for us. He really cares about his clients and has always been reachable - even when on paternity... Read Full Review
Comments on Agent Fees
The fees were very reasonable - especially for the service they provide.
Comments (0)We'd been in contact with Sam on our hunt for a property for a long time as we were moving from another country. Once we'd found our perfect place, Sam was quick to act and secured it for us. He really cares about his clients and has always been reachable - even when on paternity leave!
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adchsm said about Johns & Co
Services : Letting( As a Tenant )Date: 7th Nov 2018
We'd been in contact with Sam on our hunt for a property for a long time as we were moving from another country. Once we'd found our perfect place, Sam was quick to act and secured it for us. He really cares about his clients and has always been reachable - even when on paternity leave!
Moving house is stressful enough, adding a country change into the mix makes it even tougher. Sam and the team at Johns & Co really helped to ease the process by being so cooperative and accessible.
The platforms and services they use are super useful - you can do virtually everything online and their fees are very reasonable indeed!
Thank you so much for all of your help :)
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We bought a property at ...
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2 Star Review
By : 'residentK'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SW11
10 Oct 2017
People found this helpful4
We bought a property at Embassy Gardens a few months ago. The property had been marketed by a number of agents including Johns & Co. We had dealt with Johns & Co. in viewing other flats within the Embassy Gardens development but felt they would always pressure us and often make up lies... Read Full Review
Comments on Agent Fees
n/a
Comments (1)We bought a property at Embassy Gardens a few months ago. The property had been marketed by a number of agents including Johns & Co.
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residentK said about Johns & Co
Services : Sales( Prospective Vendor/Buyer )Date: 9th Oct 2017
We bought a property at Embassy Gardens a few months ago. The property had been marketed by a number of agents including Johns & Co.
We had dealt with Johns & Co. in viewing other flats within the Embassy Gardens development but felt they would always pressure us and often make up lies about the property/asking price to get a quick sale. We had eventually found the property we bought via another agent **, and when Johns & Co heard we were viewing that property with **another agent they tried to convince us that only Johns & Co. had the exclusive mandate for the flat we were interested in. This was clearly another lie, and having dealt with Johns & Co's unprofessional staff in the past we decided to ignore this claim and pursue with the other agent who were much much more professional.
* When my husband and I decide become landlords and rent out our Embassy Gardens flat to tenants we certainly won't be picking Johns & Co as the managing agent.
Pushy, rude and unprofessional. Buyers, Sellers, Landlords and Tenants should avoid this agent
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By : JOHNS&CO
11 Oct 2017We're very sorry to hear about your experience and would like to look into this further. Please can you email info@johnsand.co so we can discuss this matter with...
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