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Stafford, ST17
3/5, 2 Reviews
50% Recommended
0% sales valuation accuracy
0% sales fee satisfaction
No Staff Registered
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | % | 0% | £0 | £0 |
Address
John German
5 Pool lane, Stafford, Staffordshire
ST17 0TR
01785 236600
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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John German Branches (View All 10)
I found a property for my son ...
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1 Star Review
By : 'John'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : ST16
10 Apr 2013
People found this helpful2
I found a property for my son to let and had to pay the £200 admin fee up front. Unfortunately my son failed the credit check and despite us offering to pay the six months lease in one go, my son was declined. No problem at least we would get £150 back. Having paid the £200 by debit card i... Read Full Review
What agent could do to change your mind?
Better customer service
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I found a property for my son to let and had to pay the £200 admin fee up front. Unfortunately my son failed the credit check and despite us offering to pay the six months lease in one go, my son was declined. No problem at least we would get £150 back. Having paid the £200 by debit card i expected that the refund would be returned via the same method. This apparently is not the way that John German do business. I was told by a member of their staff that a cheque would be posted to our address! This would take a couple of days to arrive and five days to clear through my bank. Naturally i objected strongly that refunds should be made the same way as customers make payments. The attitude from their staff was dismissive, arrogant and bullish. "This is how we do it here" was the reply. Having stood my ground and insisted that the refund would not be acceptable by cheque, they finally agreed to make payment by bacs to my account. This was a week ago and i am still waiting!
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John said about John German
Services : Letting( As a Prospective Landlord/Tenant )Date: 10th Apr 2013
I found a property for my son to let and had to pay the £200 admin fee up front. Unfortunately my son failed the credit check and despite us offering to pay the six months lease in one go, my son was declined. No problem at least we would get £150 back. Having paid the £200 by debit card i expected that the refund would be returned via the same method. This apparently is not the way that John German do business. I was told by a member of their staff that a cheque would be posted to our address! This would take a couple of days to arrive and five days to clear through my bank. Naturally i objected strongly that refunds should be made the same way as customers make payments. The attitude from their staff was dismissive, arrogant and bullish. "This is how we do it here" was the reply. Having stood my ground and insisted that the refund would not be acceptable by cheque, they finally agreed to make payment by bacs to my account. This was a week ago and i am still waiting!
Definately the worst agent i have dealt with, both arrogant and completely unhelpful.
Steer clear like the plague!
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I brought a house through the ...
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5 Star Review
By : 'Andy'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
5 Feb 2010
People found this helpful1
I brought a house through the Stafford branch last summer. I was very impressed with their service and dealing with my offer and follow though to completion. I feel that the service they offered was of a good standard and I would use them again in the future. Friendly, helpful... Read Full Review
Comments (0)Was this helpful?:
Andy said about John German
Services : Sales( As a Buyer )Date: 5th Feb 2010
I brought a house through the Stafford branch last summer. I was very impressed with their service and dealing with my offer and follow though to completion. I feel that the service they offered was of a good standard and I would use them again in the future. Friendly, helpful staff.
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