By : 'Been_Dere' Services : Letting( As a Tenant ) Rent PCM : £3200 Would you recommend ? : No Postcode : SW6
2 Nov 2023
People found this helpful0
Disorganized and not remotely service-oriented. Charge high fees for the little they actually do. Never again. Phone is always on hold and hard to even get a real person and they seldom call... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Nov 2023
Disorganized and not remotely service-oriented. Charge high fees for the little they actually do. Never again. Phone is always on hold and hard to even get a real person and they seldom call back.
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John D Wood is the most ...
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1 Star Review
By : 'Suaves' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SW6
12 Feb 2014
People found this helpful3
John D Wood is the most incompetent, unprofessional " agent I have ever come across - and I used to be an office agent for 2 years! She has made a complete mountain out of a mole hill and is trying to extract extortionate and unfair fees from a tragic situation, which has resulted in a early... Read Full Review
What agent could do to change your mind?
Sack Rebecca Beckett and appoint a proper, professional and intelligent Manager in her place.
Services : Letting( As a Tenant )Date: 12th Feb 2014
John D Wood is the most incompetent, unprofessional " agent I have ever come across - and I used to be an office agent for 2 years! She has made a complete mountain out of a mole hill and is trying to extract extortionate and unfair fees from a tragic situation, which has resulted in a early termination. But despite them finding a new tenant and us paying rent until they move in, she has created a ridiculous amount of fuss and wasted time rather than just doing her job. She has also had great difficulty explaining the fees she is trying to charge with no transparency. She calls regularly rather than using clear professional emails and she gets extremely heated, aggressive and upset on the phone to the point where it's almost abusive. Avoid this agent at all costs!
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Probably the rudest and most ...
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1 Star Review
By : 'Matilda' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SW6
25 Jul 2013
People found this helpful4
Probably the rudest and most unhelpful people I have ever had the misfortune of dealing with. From the beginning of our tenancy we had nothing but problems with them. They clearly only care about landlords and sales. Their attitude towards tenants is dreadful. I found the lettings agents and... Read Full Review
What agent could do to change your mind?
The agent in question could have started off by just being polite. Only one person made the experience anything other than awful. You get a distinct impression that you are at the bottom of the pecking order (buyers/sellers first, then landlords, then tenants). While this may be true in terms of business, it is unacceptable to treat anyone like a second class citizen because you\'re not helping bring in the big money. Generally disgusted.
Services : Letting( As a Tenant )Date: 25th Jul 2013
Probably the rudest and most unhelpful people I have ever had the misfortune of dealing with. From the beginning of our tenancy we had nothing but problems with them. They clearly only care about landlords and sales. Their attitude towards tenants is dreadful. I found the lettings agents and property management agents to be bolshy, unwilling to help and at times downright rude. After leaving the property they tried to charge us for repainting the sitting room despite the fact that we had complained for months that the ceiling was leaking and they did nothing about it. I wouldn't go near them again if you paid me.
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I am a serious cash buyer and ...
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1 Star Review
By : 'Rosamund' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : SW6
15 Mar 2013
People found this helpful4
I am a serious cash buyer and registered with this agent to view two properties. I made an appointment to visit them and met the agent at the first house as agreed. I was very interested in this house but was also keen to see the other property we had arranged to see. The agent was rather offhand... Read Full Review
Services : Sales( Prospective Vendor/Buyer )Date: 15th Mar 2013
I am a serious cash buyer and registered with this agent to view two properties. I made an appointment to visit them and met the agent at the first house as agreed. I was very interested in this house but was also keen to see the other property we had arranged to see. The agent was rather offhand throughout and said he was not able to take me to the second property after all but would contact me soon to rearrange. 2 months later I still have heard nothing from him and while I was keen to view the first property again I have been put off from pursuing it (even though it is the best property I have seen) as I am loath to give a substantial commission to an agent who is just too lazy to pick up the phone to find out my feedback or make an appointment to view a property he had committed to show me. With the internet, prospective buyers do the work in contacting relevant agents,agents are becoming entirely reactive, not proactive - but this agency is the worst I have dealt with. I pity any vendor who use these idle, slow-witted agents to attempt to sell their property. Take your business elsewhere.
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