By : 'Disappointed' Services : Sales( Prospective Vendor/Buyer ) Would you recommend ? : No Postcode : NA0
17 Jul 2022
People found this helpful0
Despicable staff and arrogant manager - you rather jump in a river than using these good for nothings. Particularly speaking ones in... Read Full Review
Hello,
I am sorry to hear that you have been disappointed with the service we have given to you. We pride ourselves on customer care and I would like to get to the bottom of this issue with you to ...
Worst ever agency works only ...
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1 Star Review
By : 'CSebas' Services : Conveyancing Would you recommend ? : No Postcode : DN32
7 Jul 2022
People found this helpful2
As a customer of this agency, I wanted to give you all the clear insight of this agency process and the customer care they do. Recently, I offered full asking price for a house under their agency and the offer is accepted. As soon as the offer is accepted, the sale’s team has started... Read Full Review
As a customer of this agency, I wanted to give you all the clear insight of this agency process and the customer care they do. Recently, I offered full asking price for a house under their agency and the offer is accepted. As soon as the offer is accepted, the sale’s team has started talking to me and asked me to apply for the mortgage and I did the same. Since that point, the sales team has started chasing me on a every single day and forced me to start the soliciting process as well. They also forced me to do the survey of the property otherwise, they will advertise the property again in the market and I would lose it with a kind of threatening tone. In fact, agency conduct the viewings after any offer accepted and the buyer started all processes too which is ridiculous and I lost one property before this sale from their agency due to this. They got my solicitor details and directly contacted my solicitor and asked them to apply for all the property searches without my knowledge or consent. Although, I expressed my concern about this problem and their daily nagging on the process to the team management, but nothing changed. When my solicitor asked for the Memorandum of sale, they refused to send it until they receive the survey report. While I enquired and notified about these problems and the gap in their policy they follow, no better answer or outcome on this. After I applied and paid for the survey, all the searches and the soliciting fee for this property in a very short period, suddenly, the agency dropped me an email that the property has gone out of the market as the seller withdrawn from the sale. It was a surprise to me, and I lost lot of money that I’ve spent on this sale. I again expressed my concern and explained my losses just because of their urgency and forced me to do all the things urgently, but they do not care about my situation and the financial losses happened to me. I am really frustrated about this agency sale process, and they only push the buyer in to their extreme end make them to act as they wish and put them down with financial losses and mental pressure without any clear idea or care about the customers. This is the worst agency process, the forceful way of working they do as a agency to the customer I’ve ever seen in my property purchases. I also wanted to make you all aware that this kind of sales drop off happened to me the second time in a row with this agency within few months with their careless customer focus policy they follow. Hence, I was hugely frustrated and that created mental and financial pressure just because of their forceful senseless way of working and not caring or hearing enough requirements from the customers. I raised this to the higher management and the senior partners of this agency, the management person who spoke to me over the phone sorry to say this but to be honest, he was very rude, not friendly or kind (I have no idea how he can develop his business with this attitude). He was not even ready to listen what was my problem and he simply rejected my claim adamantly and he is not ready to provide any compensation or share the burden of my losses due to their reluctant customer handling. I have never seen such a kind of customer care personnel in any of the industries that too from the senior partner management levels. It looks like they work only for money and not for the customer needs as he said they do get money from the sellers and not from the buyers. Please be mindful and I would not choose this agency anytime in the future and I couldn’t believe how they have got award for their business. I would suggest you for any of your house purchase or sale, there are plenty of better agencies who cares and works for customers in a better way with less price. Thanks
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First of all, I would like to apologies for the fact you felt you had to leave this negative review after your experience with our agency. Despite multiple conversations with different...
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Awards won by Jackson Green & Preston, Cleethorpes DN35 8HJ