Arash said about Harmes Turner Brown

Services : Letting( As a Tenant )Date: 5th Oct 2023

Terrible experience dealing with Harmes Turner Brown, Walton on Thames branch (HTB).
The house I rented was advertised as freshly renovated, boasting new carpets, but reality couldn't have been further from the truth. Upon moving in, I was confronted with a disturbing revelation: the house had not been cleaned, and it was filled with debris and grime. The attempt at patchy painting on a couple of walls left much to be desired, and filler dust seemed to be everywhere. HTB, as the property agent, had a clear responsibility to ensure that minimum standards were met before renting out any property. Unfortunately, in this instance, they made no effort whatsoever to ensure that the house was handed over in a reasonable condition.
Before moving in, I had raised several concerns related to the safety of our infant child with HTB, but their response left much to be desired. Regrettably, the landlord showed no willingness to address any of these concerns.
Upon inspecting the property, we encountered a repugnant odour emanating from the fridge, with the freezer section covered in solid ice. The box freezer in the garage also emitted an unpleasant odour and was covered in mould. These issues had already been documented in the inventory check-in report before our move-in. The fridge is currently unusable, leading to the disposal of all perishable food items, including crucially reserved baby milk. The freezer poses a health hazard as well. I requested that HTB communicate with the landlord regarding the replacement of the fridge, given its critical importance to our needs. Shockingly, the landlord flatly refused to repair or replace the fridge, insisting that we bear the cost of fixing or replacing it, along with any potential future breakdowns during our tenancy.
To add to our concerns, our 8-month-old baby, who suffers from dust allergies, could not be brought into a house in such a deplorable state. My wife and I spent several days painstakingly cleaning and scrubbing the property before deeming it safe for our child. Notably, the carpet in the landing area remains heavily soiled and impervious to our cleaning efforts. Astonishingly, the landlord has rejected our request for carpet cleaning.
These issues represent only a fraction of the problems plaguing the property, and we anticipate further resistance from the landlord in addressing them. This experience stands out as the most challenging I've faced as a tenant, especially considering that I had offered to pay above the asking price. A clean property and the provision of basic essentials for comfortable living should be the absolute minimum expectations.
Since taking possession of this house in Hersham, it has been a constant source of stress, and HTB has provided no assistance in addressing any of the glaring issues with the landlord's barrage of discrimination. They appear extremely unsupportive of their tenants and seem to prioritize the landlords' interests over the tenants'. This has been an utterly dreadful experience.

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Rebecca Greatbatch said about Harmes Turner Brown

Services : Sales( As a Vendor )Date: 30th Jun 2023

Steve and Austin did an amazing job at selling our house for us. They were always a pleasure to deal with and very helpful. I would definitely recommend them to others.

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Masoud said about Harmes Turner Brown

Services : Sales( As a Buyer )Date: 3rd May 2023

I had the pleasure of working with Austin Hewett from HTB as my real estate agent, and I cannot recommend them highly enough. From start to finish, Austin was incredibly professional, knowledgeable, and attentive to my needs. They were always available to answer any questions I had and went above and beyond to ensure that I found the perfect property for the right price. Their expertise in the real estate market is second to none, and their friendly, approachable demeanor made the entire process stress-free.

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Christine Taylor said about Harmes Turner Brown

Services : Letting( As a Tenant )Date: 13th Apr 2023

After renting a property with HTB I would highly recommend them as nothing is too much trouble for them especially Charlotte as she went above and beyond to help me all through my tenancy. If I’m ever looking to rent again I would not hesitate to contact them

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Leona Varley said about Harmes Turner Brown

Services : Sales( As a Vendor )Date: 18th May 2020

Selling a property is stressful at the best of times but the pandemic added a whole new level! Austin was very helpful when we first put the property on the market, carrying out the viewings etc. We were given plenty of notice and he never failed to feedback. Once we had an offer, Steve took over. Steve was excellent at keeping us calm whilst waiting on a crucial document from overseas. This is the second time we have used Harmes Turner Brown and both times, the service has been brilliant from start to finish. Thank you!

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Mike Turner said about Harmes Turner Brown

Services : Letting( As a Tenant )Date: 8th Jul 2019

Shame I can't give minus five stars. Jeez, where to start with how bad they are. The sells team know what they're doing and are very helpful and real pros. The letting team on the other hand. Chirst! Worst agents ever. They only seem to hire rude and stuck up morons. The make mistakes and don't reply to emails some times. We had to keep going in to get things sorted out and they kept messing us around. I won't name names here, but there's a new person who doesn't know how to do their job. Where did they find them from? The bins outside Asda? Avoid if you're looking to rent through them.

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Fabio said about Harmes Turner Brown

Services : Letting( As a Tenant )Date: 29th Dec 2018

Having used many other estate agents in the past this firm should be avoided like the plague .
Quite possible the worst I have ever experienced.
Avoid , avoid , avoid !!

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Tabbycat said about Harmes Turner Brown

Services : Letting( As a Tenant )Date: 29th Dec 2018

Found them to be very unprofessional, unsupportive, uncooperative, with no understanding of the tenant's needs. Quite the worst estate agent I have ever come across, and to be avoided like the plague. Other agents are far superior, and so much more professional.

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Renter said about Harmes Turner Brown

Services : Letting( As a Tenant )Date: 22nd Mar 2017

From an administration perspective HTB were reasonable efficient and helpful. However, we had issues on check out with (what were in my opinion) hugely excessive deductions. Having rented properties a number of times over the years and in each case receiving no deductions I was expecting a similar situation with HTB. Previous agents had not even charged us the full check out fees as property had been left in very good condition. This was not the case with HTB. They do have a formal inventory process for check in and check out but we received a different person for each review and therefore subjectivity and level of detail varied. My advice for any prospective tenant is to get your own independent inventory completed and take pictures of every minor blemish you find when moving in. Then review and re-review the inventory report from check in - it may save you a lot of money when you come to moving out! We should have reviewed the check in report in greater detail but being consciousnesses tenants, who look after property and pay rent on time, and based on past experience we naively assumed HTB would operate in similar ways to other agents we have dealt with.

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Customer said about Harmes Turner Brown

Services : Letting( As a Tenant )Date: 1st Mar 2017

Terrible experience with the letting team, arrogant, unacceptable customer service which ignores tenants. A series of customer service training highly recommended, avoid.

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Weybridge Investor said about Harmes Turner Brown

Services : Letting( As a Owner )Date: 24th Oct 2016

We used HTB for their property management services. Their local knowledge and professional service assured us that we achieved the best income and security from our investment.
Nothing was too much and Charlotte was never phased by our constant calling !

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Richard said about Harmes Turner Brown

Services : Letting( As a Prospective Landlord/Tenant )Date: 27th Nov 2014

A horrible experience with Sherrie Edwards, really stuck up, looked down her nose at my girlfriend as soon as she said something, didn't get back to our emails when she felt there wasn't a sale to be had and on the viewing the tenant did all the talking for her as doing her job was clearly too much of an effort. Never again ! Terrible person !

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lodge said about Harmes Turner Brown

Services : Letting( As a Tenant )Date: 1st Aug 2010

Superb service & with a smile!!

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angela said about Harmes Turner Brown

Services : Sales( As a Vendor )Date: 30th Nov 2009

Sold our house quickly and were a pleasure to deal with, they don't take themselves to seriously like soo many agents - always have time for a chuckle and would use again.

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jOOs said about Harmes Turner Brown

Services : Letting( As a Tenant )Date: 31st May 2008

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