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Edinburgh, EH7

1.7/5, 26 Reviews
17% Recommended

100% sales valuation accuracy

100% letting valuation accuracy

38% sales fee satisfaction

25% letting fee satisfaction

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100%38%£40,000£300,000
Lettings100%25%£0£0
Address

Hacking & Paterson
103 East London StreetEdinburgh, City of Edinburgh
EH7 4BF
0131 523 1575

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Hacking & Paterson Branches (View All 2)
Best way to recover your ...

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5 Star Review

By : 'Norman'
Services : Letting( Property Management )
Sold price : £1500
Would you recommend ? : Yes
Postcode : SW1A

22 Jun 2025
People found this helpful0

I invested $86,000 worth of USDT into a stock market trading app, believing it to be a legitimate opportunity me to make profit. It wasn’t until later that I discovered it was a Ponzi scheme. As a fulltime investor, I was devastated by the loss and felt immense regret trusting the marketting... Read Full Review

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Best way to recover your ...

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5 Star Review

By : 'Norman'
Services : 17
Sold price : £1500
Would you recommend ? : Yes
Postcode : SW1A

22 Jun 2025
People found this helpful

I invested $86,000 worth of USDT into a stock market trading app, believing it to be a legitimate opportunity me to make profit. It wasn’t until later that I discovered it was a Ponzi scheme. As a fulltime investor, I was devastated by the loss and felt immense regret trusting the marketting... Read Full Review

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This company used to be fine. ...

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1 Star Review

By : 'Alan'
Services : Property Management
Would you recommend ? : No
Postcode : EH5

18 Mar 2021
People found this helpful7

This company used to be fine. No idea what has gone wrong. Company policy of Edinburgh office is to just hang up phone.... Read Full Review

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By : John

27 May 2021

That unfortunate, I've moved into a new house and they'll manage my estate when the developers finish bulding. I phoned them to get a quarterly cost but they refused as they haven't taken over...

Money down the ...

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1 Star Review

By : 'Susan'
Services : Property Management
Sold price : £295000
Would you recommend ? : No
Postcode : EH6

20 Jul 2020
People found this helpful12

Think twice before buying or renting a property managed by this company. Other than cleaning and electrical services, the quality of sub-contractors hired appears to be irrelevant as does the cost passed on to residents. Resident owners spend hundreds of pounds annually for poor quality... Read Full Review

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By : Barrie Reid

21 Oct 2021

I am an investigative journalist in contact with a group of residents whose factor is H&P. I would be interested in meeting with you to discuss the problem you had/are experiencing with H&P. ...

The estate my house was in ...

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1 Star Review

By : 'Ian'
Services : Property Management
Sold price : £250000
Would you recommend ? : No
Postcode : KY11

13 May 2020
People found this helpful5

The estate my house was in was managed by H&P. I paid every bill immediately (had a monthly direct debit which covered all but unusual costs). We then moved away and my solicitor gave them usual notice, but H&P are charging me £150 to go! Outrageous. Glad I won't be... Read Full Review

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By : NATALIE

4 Jun 2020

This has happened to me too. It seems a ridiculously high charge, and one that was not in my initial contract. I have asked 3 times for a breakdown of costs and have been palmed off. Currently...

Disgraceful ...

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1 Star Review

By : 'Valerio'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH17

17 Feb 2020
People found this helpful7

We are having leaks in our flat since last year. They keep sending people promising to fix the leak in the roof but the only thing they do is increasing the damage. Our ceiling is peeling off with chunks are falling around, are they waiting for the roof to collapse to do something? Very rude... Read Full Review


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By : Paul Burgess

28 Apr 2020

Having been a flooding victim compounded by an HPMS act of negligence myself (see my review dated 6 Feb 2020) I thought I would share some information I learned a long the way. HPMS are required to...

They unfortunately manage ...

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1 Star Review

By : 'Derek'
Services : Property Management
Would you recommend ? : No
Postcode : EH48

17 Oct 2019
People found this helpful8

They unfortunately manage two properties for me They are Not to be trusted Will not even speak to me on... Read Full Review

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Possibly the worst company I ...

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1 Star Review

By : 'andrew'
Services : Property Management
Would you recommend ? : No
Postcode : EH42

21 Sept 2019
People found this helpful10

Possibly the worst company I have ever dealt with. I am living in a new build in Dunbar, where they will be responsible as factor after completion of the site. The initial float taken by the builder was apparently not enough and they agreed that the remainder would be payable when they took over... Read Full Review

Comments (5)
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By : Hacking and Paterson Management Services

1 Oct 2019

Thank you for taking the time to offer a review of the service delivered by our firm. As advised, this issue arose as a result of confusion at the time you purchased your property, however, we...

I would give zero ratings if ...

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1 Star Review

By : 'JK'
Services : Property Management
Would you recommend ? : No
Postcode : EH5

20 Aug 2019
People found this helpful7

I would give zero ratings if there was an option. Terrible agency basically they are thugs. Avoid at all cost, you will do yourself and your kids a huge favour and will save a lot of... Read Full Review

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Daylight robbery. Awful, ...

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1 Star Review

By : 'Angry'
Services : Property Management
Would you recommend ? : No
Postcode : KY11

18 Jun 2019
People found this helpful8

H+P are an awful company to do dealings with. Horrendous customer service. This is modern day theft - charging people for services they do not receive. Avoid at all... Read Full Review


Comments on Agent Fees

Bad

Comments (1)
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By : Lesley Rankin

19 Jun 2019

Thank you for taking the time to offer a review of the service delivered by our firm. I am disappointed to learn that our performance has fallen below your level of expectation. We take these...

Worst company to deal ...

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1 Star Review
UserName

Accountant

By : 'CL'
Services : Property Management
Would you recommend ? : Yes
Postcode : KY11

10 May 2019
People found this helpful8

This is one of the worst companies I have ever dealt with. Unfriendly and greedy. The staff is rude and... Read Full Review


Comments on Agent Fees

Awful £150 apportionment fee with no explanation, although the house has been lying empty and for sale for 3 months, which they were aware of.

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How to terminate ...

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1 Star Review

By : 'Thomas'
Services : Property Management
Would you recommend ? : Yes
Postcode : EH17

28 Mar 2019
People found this helpful20

I agree with all the comments. One of the worst companies, I have ever had the unfortunate pleasure of dealing with. I just managed to get rid of them. Here is how: 1. Create a "mandate of termination" saying: "Based on Section 4 of the Tenements (Scotland) act... Read Full Review


Comments on Agent Fees

Extorsion

Comments (1)
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By : rose

11 Mar 2021

Having tried different trading platform , my last experience with Jane Morris is the worst ever experience, I traded with $500 and within a week i made profit of $6,500 tried to withdraw my money...

mr alister ...

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5 Star Review

By : 'alister'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : FK3

27 Mar 2019
People found this helpful1

I work with hacking and Paterson as the spokesman for Bryden court grangemouth the old, high school apartments, and every thing they do is up to a very high standard all issue's are dealt with them to our satisfaction, no complaint's what so every, alister... Read Full Review


Comments on Agent Fees

good

Comments (1)
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By : Lesley Rankin

27 Mar 2019

Thank you for taking the time to offer a positive review of the service delivered by our firm. We truly appreciate this. We strive daily to offer an excellent Property Factoring service to our...

hopeless ...

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1 Star Review

By : 'unhappy'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : EH

1 Mar 2019
People found this helpful4

the single worst property management firm in scotland i would imagine based on my experience. our allocated property manager left the firm, but get this - no one told us for 3 months! the services went down the toilet and messages weren't responded to. i felt sorry for person who took... Read Full Review


Comments on Agent Fees

the standard policy when an item needed attention was to send out their preferred supplier who may or may not have resolved the particular problem. if they hadn't, another firm would come in after that and have a go and it wasn't uncommon for a 3rd contractor to turn up and for us to be sent multiple bills for the same piece of work that hadn't been done properly in the first place. they were always very good at generating invoices i'll say that for them!

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hopeless ...

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1 Star Review

By : 'unhappy'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : EH

1 Mar 2019
People found this helpful1

the single worst property management firm in scotland i would imagine based on my experience. our allocated property manager left the firm, but get this - no one told us for 3 months! the services went down the toilet and messages weren't responded to. i felt sorry for person who took... Read Full Review


Comments on Agent Fees

the standard policy when an item needed attention was to send out their preferred supplier who may or may not have resolved the particular problem. if they hadn't, another firm would come in after that and have a go and it wasn't uncommon for a 3rd contractor to turn up and for us to be sent multiple bills for the same piece of work that hadn't been done properly in the first place. they were always very good at generating invoices i'll say that for them!

Comments (2)
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By : Lesley Rankin

4 Mar 2019

Thank you for taking the time to offer a review of the service delivered by our firm. I am disappointed to learn that our performance has fallen below your level of expectation. We take these...

Not a bad ...

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5 Star Review

By : 'JKalisz'
Services : Property Management
Would you recommend ? : Yes
Postcode : EH6

2 May 2018
People found this helpful2

No idea what's going on in these other estates, but I can't fault our agent. Responsive and helpful, did everything we asked them for. Yes, fixing things costs, but the alternative is dilapidation and... Read Full Review


Comments on Agent Fees

Expensive, but that seems to be the norm in Edinburgh.

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Wish I'd read these ...

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1 Star Review

By : 'catwoman'
Services : Property Management
Would you recommend ? : No
Postcode : EH17

13 Jan 2018
People found this helpful10

Wish I'd read these reviews before our estate employed them as factors. Seem to be following their own agenda in what to do and how much to charge. Provided a wooden fence when they were told it would be vandalised, it lasted a week. They do not listen to their clients. I've contacted my... Read Full Review


Comments on Agent Fees

Very expensive

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By : Barrie Reid

21 Oct 2021

I am an investigative journalist and in contact with a group of residents whose factor is H&P. I would like to meet to hear of your experience. I can be contacted at:...

Very dissatisfied with this ...

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1 Star Review

By : 'Charlie_999'
Services : Property Management
Would you recommend ? : No
Postcode : N/A

9 Sept 2017
People found this helpful23

Very dissatisfied with this firm. The contractors they appoint are hopeless and I actually elected to move house because of the factor's woeful record. After I left, the remaining owners moved to a new firm who have turned the place around - it tells you all you need to know. The staff are... Read Full Review


Comments on Agent Fees

Too expensive for what you get especially when the service is poor.

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Terrible service blaming ...

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1 Star Review

By : 'Meadowbank'
Services : Property Management
Would you recommend ? : No
Postcode : EH7

2 Sept 2017
People found this helpful13

Terrible service blaming others. Responses via email takes weeks. Only uses contractors they want all the way from Glasgow. Have been asking to see accounts for years but they have refused so far. Avoid at all... Read Full Review


Comments on Agent Fees

Fees are extortionate but then again factor fees ain’t cheap !

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Horrible, nasty company that ...

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1 Star Review

By : 'Fettes'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH36

26 Apr 2017
People found this helpful14

Horrible, nasty company that overcharge for the exceptionally poor service that they provide. I sold my flat to be rid of these horrendous... Read Full Review


Comments on Agent Fees

Excessive, immoral and unjustifiable fees.

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Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Hacking & Paterson, Edinburgh EH7 4BF

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