By : 'Disgruntled' Services : Letting( As a Owner ) Rent PCM : £1000 Would you recommend ? : No Postcode : TW18
9 Oct 2024
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I would advise anyone letting not to use this company. They didn't respect my property at all. They gave my garage key which was not part of the rental to the tenant (this was storing my possessions). They let the tenant move another person in and keep a dog, which wasn't allowed under ... Read Full Review
Services : Letting( As a Owner )Date: 8th Oct 2024
I would advise anyone letting not to use this company. They didn't respect my property at all. They gave my garage key which was not part of the rental to the tenant (this was storing my possessions). They let the tenant move another person in and keep a dog, which wasn't allowed under the agreement. This dog tore my carpet to shreds by the door but no money was taken from the deposit to pay for this. This company did not look after my property. I subsequently sold, due to the stress, using a different agent.
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Worst agency I ever dealt ...
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1 Star Review
By : 'Jakub' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : TW15
11 Mar 2024
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So this thieving agency has stole my holding deposit money because their insurers couldn't accept my application....
Now they are refusing to refund. Will be taking this matter to trading standards friday next week if the money isn't paid back and I will be reporting them to the... Read Full Review
Services : Letting( As a Tenant )Date: 11th Mar 2024
So this thieving agency has stole my holding deposit money because their insurers couldn't accept my application....
Now they are refusing to refund. Will be taking this matter to trading standards friday next week if the money isn't paid back and I will be reporting them to the council as well
You could open a bogus agency like this one and make a living by stealing peoples deposit money, decision should be up to the landlord.
Their letting process is very strange, i recommended to stay away from these thiefs, very incompetent, inefficient and high unprofessional
Hope to never deal with these shambles people ever again
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Excellent service - bought a ...
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5 Star Review
By : 'DK' Services : Sales( As a Buyer ) Sold price : £265000 Would you recommend ? : Yes Postcode : TW18
13 Nov 2022
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Bought a flat with Gregory Brown team, they were excellent throughout - from arranging the viewing to seeing through to completion. I' used another other local agents for selling my house and they were nowhere near as good and honest as the Gregory Brown team. They were always on the case,... Read Full Review
Bought a flat with Gregory Brown team, they were excellent throughout - from arranging the viewing to seeing through to completion. I' used another other local agents for selling my house and they were nowhere near as good and honest as the Gregory Brown team. They were always on the case, polite and got stuff done. Strongly recommend, thanks to Alfie, Frank, Tom and Will and the whole team! I would only ever use them in future.
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Very reassuring and took care ...
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5 Star Review
By : 'Andrew' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : TW18
13 Dec 2017
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Very reassuring and took care to explain the selling process. The selling price was realistic for a quick sale. Regular updates and assistance throughout from marketing the property to final completion of the sale. At the same time helping the purchase of our new house along by intervening when... Read Full Review
Services : Sales( As a Vendor )Date: 13th Dec 2017
Very reassuring and took care to explain the selling process. The selling price was realistic for a quick sale. Regular updates and assistance throughout from marketing the property to final completion of the sale. At the same time helping the purchase of our new house along by intervening when some sticking points arose. Expert service and a pleasure doing business with them.
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Working with Tom and Will was ...
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5 Star Review
By : 'Rachel' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : TW18
22 Sept 2016
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Working with Tom and Will was a refreshing change from your 'typical' estate agents. There are no winklepickers nor a thin tie in sight, instead both are highly professional, thoroughly experienced and honest people. From the first valuation I knew they would be trustworthy and I was not... Read Full Review
Comments on Agent Fees
Very reasonable, they are transparent with their fees from the start and it was worth every penny.
Services : Sales( As a Vendor )Date: 21st Sep 2016
Working with Tom and Will was a refreshing change from your 'typical' estate agents. There are no winklepickers nor a thin tie in sight, instead both are highly professional, thoroughly experienced and honest people. From the first valuation I knew they would be trustworthy and I was not disappointed. I was kept informed at all stages of my sale and they were incredibly patient with me at all times. The whole team are very reliable and I would highly recommend choosing Gregory Brown over larger nationwide agents. Having dealt with numerous agents over the years, this was definitely the most positive experience I have had. If you don't choose Gregory Brown, you will be making a mistake.
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Dealt with the sale of my ...
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5 Star Review
By : 'James' Services : Sales( As a Vendor ) Sold price : £330000 Would you recommend ? : Yes Postcode : TW15
21 Sept 2016
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Dealt with the sale of my property very well and managed me and my buyer well in what was some times quite stressful. Would use them again and felt they were worth every... Read Full Review
Services : Sales( As a Vendor )Date: 20th Sep 2016
Dealt with the sale of my property very well and managed me and my buyer well in what was some times quite stressful. Would use them again and felt they were worth every penny.
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I was really pleased I used ...
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5 Star Review
By : 'LOUISE' Services : Sales( As a Vendor ) Sold price : £363 Would you recommend ? : Yes Postcode : TW18
16 Sept 2016
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I was really pleased I used Gregory Brown, I felt like I could trust them, I don't like estate agents who are cocky, they were down to earth and friendly and Tom always called or emailed me back straight away and answered any questions I had.
I had an open house and on the first day I got 5... Read Full Review
Services : Sales( As a Vendor )Date: 15th Sep 2016
I was really pleased I used Gregory Brown, I felt like I could trust them, I don't like estate agents who are cocky, they were down to earth and friendly and Tom always called or emailed me back straight away and answered any questions I had.
I had an open house and on the first day I got 5 offers all over the asking price. The price they had marketed the house for was the top price I wanted so to get more was brilliant.
I would definitely recommend them, I have dealt with a lot of estate agents over the years and these are definitely the best, not just because they sold mine on the first day but mainly because they were professional and honest.
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Gregory Brown sold my ...
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5 Star Review
By : 'Neil' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : TW18
16 Sept 2016
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Gregory Brown sold my property within 4 days. They were very helpful and kept me updated through the process. They are a smaller organisation than most of the agents in Staines but as a result you get a personal positive service. I have friends that have used them in the past and I will always... Read Full Review
Comments on Agent Fees
The fees are very good and are always competitive.
Services : Sales( As a Vendor )Date: 15th Sep 2016
Gregory Brown sold my property within 4 days. They were very helpful and kept me updated through the process. They are a smaller organisation than most of the agents in Staines but as a result you get a personal positive service. I have friends that have used them in the past and I will always recommend them.
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Both Tom and Will helped us ...
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5 Star Review
By : 'Jen' Services : Sales( As a Vendor ) Sold price : £285000 Would you recommend ? : Yes Postcode : TW18
15 Sept 2016
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Both Tom and Will helped us greatly with the sale of our property. They were efficient in chasing up our buyers solicitor when it seemed the process had slowed and got us back on track. I would recommend them to anyone thinking about selling their property or purchasing in the... Read Full Review
Comments on Agent Fees
The fee's were the same as all other local agents. We were happy with this.
Services : Sales( As a Vendor )Date: 14th Sep 2016
Both Tom and Will helped us greatly with the sale of our property. They were efficient in chasing up our buyers solicitor when it seemed the process had slowed and got us back on track. I would recommend them to anyone thinking about selling their property or purchasing in the area.
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We let our property for 5 ...
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5 Star Review
By : 'Andy' Services : Letting( As a Owner ) Rent PCM : £1525 Would you recommend ? : Yes Postcode : TW18
15 Sept 2016
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We let our property for 5 years through Gregory Brown and the service was excellent. Communication was extremely good and the tenants were chosen well.
All property/content maintenance was sorted fast and efficiently, at good prices and the tradespeople used were very very good.
I would 100%... Read Full Review
Services : Letting( As a Owner )Date: 14th Sep 2016
We let our property for 5 years through Gregory Brown and the service was excellent. Communication was extremely good and the tenants were chosen well.
All property/content maintenance was sorted fast and efficiently, at good prices and the tradespeople used were very very good.
I would 100% recommend Gregory Brown to my friends, fantastic work guys thank-you.
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From start to finish, the ...
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5 Star Review
By : 'Lynn' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : TW18
15 Sept 2016
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From start to finish, the service I received from all staff members at Gregory Brown was impeccable. Tom performed the initial valuation and talked through the process; within a week we had genuine viewings, one of which turned into a sale. Throughout the sale, Gregory Brown staff were quick to... Read Full Review
Services : Sales( As a Vendor )Date: 14th Sep 2016
From start to finish, the service I received from all staff members at Gregory Brown was impeccable. Tom performed the initial valuation and talked through the process; within a week we had genuine viewings, one of which turned into a sale. Throughout the sale, Gregory Brown staff were quick to respond and carried out their part of the process in a friendly, professional manner and without being intrusive. I have no hesitation in recommending them to others.
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Gregory Brown's middle names ...
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5 Star Review
By : 'Earthmover' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : TW20
6 Feb 2016
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Gregory Brown's middle names scare 'professional and friendly'. All the staff who dealt with our Sale showed these qualities, as well as their knowledge and advice of the property market for our requirements. Guidance from the staff was gratefully received and we achieved our goal. Thankyou... Read Full Review
What agent could do to change your mind?
I would say average for their Fees, it is only the addition of VAT that was unwelcome.
Comments on Agent Fees
I would say average for their Fees, it is only the addition of VAT that was unwelcome.
Gregory Brown's middle names scare 'professional and friendly'. All the staff who dealt with our Sale showed these qualities, as well as their knowledge and advice of the property market for our requirements. Guidance from the staff was gratefully received and we achieved our goal. Thankyou all.
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I contracted all local Agents ...
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5 Star Review
By : 'Landlord' Services : Letting( As a Owner ) Rent PCM : £1295 Would you recommend ? : Yes Postcode : TW18
26 Oct 2015
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I contracted all local Agents and through negotiation settled on GB. This was my first time using their service and I found them to be a very proactive team. Communications were ok and always friendly. I'm happy with the level of attention received and the timeline in finding a tenant.
I would ... Read Full Review
What agent could do to change your mind?
A good common sense approach was taken and I was pleased with the arms we reached
Comments on Agent Fees
A good common sense approach was taken and I was pleased with the arms we reached
Services : Letting( As a Owner )Date: 26th Oct 2015
I contracted all local Agents and through negotiation settled on GB. This was my first time using their service and I found them to be a very proactive team. Communications were ok and always friendly. I'm happy with the level of attention received and the timeline in finding a tenant.
I would happily recommend GB to another landlord.
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After failing to sell my ...
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5 Star Review
By : 'Julie' Services : Sales( As a Vendor ) Sold price : £540000 Would you recommend ? : Yes Postcode : TW18
8 Sept 2015
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After failing to sell my property with two other agents I approached Gregory Brown. From day 1 I found them to be professional, knowledgable and determined.The team knew the area well this was a huge plus. Viewings were carried out by the company and feedback given, I never had to chase for... Read Full Review
After failing to sell my property with two other agents I approached Gregory Brown. From day 1 I found them to be professional, knowledgable and determined.The team knew the area well this was a huge plus. Viewings were carried out by the company and feedback given, I never had to chase for information. Once a sale was secured I was kept updated and knew exactly what was happening. The team were respectful and considerate every step of the way. There is a lot of negativity about estate agents but I had total confidence in Gregory Brown I have now left the area but if any of my friends still living there wanted to sell their house, I I would not hesitate to recommend Gregory Brown
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Will and team were a real ...
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5 Star Review
By : 'CG' Services : Sales( As a Vendor ) Sold price : £35000 Would you recommend ? : Yes Postcode : TW18
8 Sept 2015
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Will and team were a real help when buying and selling our property. It's so refreshing to deal with honest estate agents that have your best interest at heart. We can't recommend them... Read Full Review
Will and team were a real help when buying and selling our property. It's so refreshing to deal with honest estate agents that have your best interest at heart. We can't recommend them enough.
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My wife and I were looking to ...
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2 Star Review
By : 'Guy' Services : Sales( Prospective Vendor/Buyer ) Sold price : £465000 Would you recommend ? : No Postcode : TW18
2 Sept 2015
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My wife and I were looking to purchase a property through Gregory Brown and the experience has left alot to be desired, ethics what ethics....? We will never use this agency or these individuals again.
We have been involved in the purchase of a 4 bed property in chestnut grove where to start Will... Read Full Review
My wife and I were looking to purchase a property through Gregory Brown and the experience has left alot to be desired, ethics what ethics....? We will never use this agency or these individuals again.
We have been involved in the purchase of a 4 bed property in chestnut grove where to start Will (who has all the charisma and charm of a wet paper bag) makes it clear that his interests lie with the seller, we are beaten up to a price of 465 through a flurry of anonymous last-minute bidding (extremely suspiciously last minute). Now 3 months later and 3 weeks out from target exchange so mortgage in place, building survey conducted and legal expenses (all out of pocket) the seller has decided to up the price from the agreed 465 to 495 having previously quibbled over snagging issues and actually getting a damp certificate in place when surveys highlighted high damp readings (charming).
Will delivers the news with his usual charm and Tom who previously had been pretty helpful to close out the deal is (AWOL) and then (b) has the nerve to send us a marketing email of the same property at 495K just 15 minutes after we are told it's been taken off the market!!! These developments do not happen overnight clearly so again thank you GB for pushing a dodgy deal and leaving us out of pocket and letting us know at the last possible minute.
Having since arranged new viewings with different agencies we are told there is a track record of this behaviour with this property - high price reduced to get interest, 'offers in excess of' game then swapping out for a new price ...(news to us) so again thanks for the full disclosure .....
Avoid these guys and the property 29 chestnut grove there is a seller who clearly has no compunction about dumping a very well advanced process at the last moment despite having reached an agreement (I.e we met his price) and an agency who clearly thought it was 'horrendous'but not so 'horrendous' that they won't try the same with another buyer....just vile, avoid them both it is just not worth the grief.
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Very professional ...
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5 Star Review
By : 'Maria' Services : Sales( As a Buyer ) Sold price : £359950 Would you recommend ? : Yes Postcode : TW18
29 Jul 2015
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Very professional team.
Helpful about several visits in different occasions.
Very supportive during the different steps of the buying... Read Full Review
Very professional team. Helpful about several visits in different occasions. Very supportive during the different steps of the buying process.
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We sold our property through ...
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5 Star Review
By : 'Julie' Services : Sales( As a Buyer ) Sold price : £385000 Would you recommend ? : Yes Postcode : TW18
14 Jul 2015
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We sold our property through Gregory Browne in Staines and also purchased our new home through them. This was not the easiest of transactions, not due to Gregory Browne but due to a large chain! We were kept informed throughout and never felt we were a nuisance when we telephoned, im sure we were... Read Full Review
We sold our property through Gregory Browne in Staines and also purchased our new home through them. This was not the easiest of transactions, not due to Gregory Browne but due to a large chain! We were kept informed throughout and never felt we were a nuisance when we telephoned, im sure we were because we were super keen to get our new home. Tom and William kept their sense of humor and easy manor throughout which was really helpful. The service we were provided with was professional and efficient. We would definately use them again.
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We were very pleased with ...
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5 Star Review
By : 'J' Services : Sales( As a Vendor ) Sold price : £265000 Would you recommend ? : Yes Postcode : TW18
14 Jul 2015
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We were very pleased with this agent for the sale of our flat. We were kept in the loop with progress and any queries we had were answered promptly. Highly... Read Full Review
Services : Sales( As a Vendor )Date: 13th Jul 2015
We were very pleased with this agent for the sale of our flat. We were kept in the loop with progress and any queries we had were answered promptly. Highly reccomended.
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I have moved many times over ...
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5 Star Review
By : 'Anja' Services : Sales( As a Vendor ) Sold price : £330000 Would you recommend ? : Yes Postcode : TW19
30 Apr 2015
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I have moved many times over the last 25 years and have never had cause to say a good word about Estarpte Agents, much less write a review. However I used Gregory Brown to help my Mum sell her house, and it is fair to say that with any other Estate Agent the Exchange at the least would have been... Read Full Review
Services : Sales( As a Vendor )Date: 29th Apr 2015
I have moved many times over the last 25 years and have never had cause to say a good word about Estarpte Agents, much less write a review. However I used Gregory Brown to help my Mum sell her house, and it is fair to say that with any other Estate Agent the Exchange at the least would have been delayed, and probably the sale would have fallen through. Everyone in the office appeared to know me, my Mum, and the property, even though I hadn't spoken to everyone. The telephones are always answered, even out of office hours, and emails promptly responded to. In particular, Tom was constantly on the telephone, contacting both Solicitors, sometimes many times a day, utilising differnt tactics to get results. Tom even resorted to google to try and locate further interested parties to help keep things moving. I am exceedingly grateful to Tom and Will to help make my Mum's move happen as planned.
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