Absolutely disgraceful. Can't do their work because they're on holiday. Break the rules of their own contract and then tell you that that isn't right Right now we're waiting for our deposit it's been 2 weeks and 3 days. Avoid at all... Read Full Review

I have worked with Walsall branch and Alex was the lady I worked with on my purchase. She was helpful and patient as my marriage had broken down and I had to wait for a settlement before I could finish sale. Yes there were some hiccups but I exchange today and look forward to settling in my new... Read Full Review

After renting out one of my properties with Steve Rowe since they started there customer relations has gone down the pan. Wife Ailsa is the most unprofessional rude person I have had the misfortune to meet in the letting world who loves to engage in a fight with clients. They continuously fail to... Read Full Review

Called the letting agency today to let them know about the maintenance that needs to be done in our property that they are letting us in Walsall to report about the issues because it has been raised a couple of times but we did not receive any response from them to sort it out. The issue such as... Read Full Review

Awful company with rude and dishonest staff. Charge fees at every single opportunity - there is even a �75 fee to leave. The property was misrepresented, the 'shared garden' was actually an overgrown mess at the rear of the neighbour's garden. Every potential repair I reported was never... Read Full Review

Use these clowns at your peril, over among for return of deposit on a rented property. Do not answer emails or the phone. Absolute nightmare to deal with. If you trust these guys with selling your house, then good luck to you. All smiles and happiness when taking money off you, not interested... Read Full Review

Looking for a property to rent . saw 3 with Goodchilds two were riddled damp - the third was reasonable but needed some repairs before habitable.Disgusted that a big company like Goodchilds would try to rent properties with so many problems they should insist on a basic standard from the landlords... Read Full Review

After seeing a flat to rent on rightmove, my partner called Goodchilds and made an appointment for 12pm today to view the property. Got there to find two other prospective tenants also waiting for the agent to view the same property at the same time! Waited 15 minutes and there was no... Read Full Review

I wish I had read these reviews before! My boyfriend and I viewed a property in November last year. At the viewing we asked if the flat was for sale, as when we had rung up, we were asked if we were buying or renting. We were told no, the flat is not for sale. We handed the application forms... Read Full Review

Arranged viewing and was confronted by someone else viewing and just got ignored on a very cold day. Subsequently arranged viewing with Anesa who cancelled appointment made after waiting a week. Done on morning of viewing. They couldn't care less. I had a property to sell but would never use them . ... Read Full Review

I was looking for an agent to give me a valuation on my property so I approached Goodchilds in Brownhills. My first experience was with the receptionist who answered the phone. She obviously had a script of questions to ask me. I told her that the property was completely refurbished and everything... Read Full Review

All was okay with the start of the tenancy but communication was poor, lots of change of staff and branch moves. After only living in the property 8 months landlord wanted it back, so slow sorting out getting deposit back requiring proof of paid utilities (as some utilities simply moved with me was ... Read Full Review

My experience with Goodchilds can only be described as awful and stressful. Having just moved 90 miles away from my friends and family for a job I was looking for a nice little flat to rent. When I moved into the flat there was no hot water which resulted in me having to contact Goodchilds to come... Read Full Review

Goodchilds estate agents have to be the most incompetant people I have ever dealt with. We have not had central heating in our rented house for 6 months. Only when our contract renewal was due did they actually bother to get it sorted. There is a huge list of problems with the property we are... Read Full Review

I can only say 1 good thing about using Goodchilds, if you are a landlord like me. I only have 1 property that is rented, which is our family house. The good thing is the rent gurantee scheme. Most RG schemes are very expensive and take huge excess, where as the Goodchilds RG pays full rent after ... Read Full Review