By : 'Katie' Services : Sales( As a Vendor ) Sold price : £245000 Would you recommend ? : Yes Postcode : HP21
26 Jun 2021
People found this helpful0
Thoroughly professional, friendly, approachable and personable throughout my whole sales process. Both the local sales and central team were fantastic in all dealings with them.It made selling the house surprisingly simple and stress free. a big thank you to all the Gatekeeper... Read Full Review
Katie G said about Gatekeeper Property Services Ltd
Services : Sales( As a Vendor )Date: 26th Jun 2021
Thoroughly professional, friendly, approachable and personable throughout my whole sales process. Both the local sales and central team were fantastic in all dealings with them.It made selling the house surprisingly simple and stress free. a big thank you to all the Gatekeeper team
The UK's Largest Customer Review Website for the Property Industry
Hi Katie, I am delighted to hear that the sales process has been simple and stress-free due to the team being progressional, friendly, and approachable throughout! Kind Regards, Vanessa - Marketing...
A very professional and ...
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5 Star Review
By : 'David' Services : Sales( As a Vendor ) Sold price : £175000 Would you recommend ? : Yes Postcode : HP20
26 Jun 2021
People found this helpful0
A very professional and relaxed approach which made us feel exceptionally at ease throughout selling our house.Kept us up to date at all times with good emails and calls.Never came across as pushy or rushed which was pleasant.The Move Manager team was excellent and backed up what teh sales team did ... Read Full Review
David P said about Gatekeeper Property Services Ltd
Services : Sales( As a Vendor )Date: 25th Jun 2021
A very professional and relaxed approach which made us feel exceptionally at ease throughout selling our house.Kept us up to date at all times with good emails and calls.Never came across as pushy or rushed which was pleasant.The Move Manager team was excellent and backed up what teh sales team did to get our offer agreed.Would highly recommend.
The UK's Largest Customer Review Website for the Property Industry
Hi David, thanks so much for your kind comments regarding the service the team provided for you. So pleased that you found it professional and relaxed with good communication. Kind Regards, Vanessa ...
So quick to ...
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5 Star Review
By : 'Doris' Services : Letting( As a Owner ) Rent PCM : £850 Would you recommend ? : Yes Postcode : HP21
9 Feb 2021
People found this helpful0
So quick to respond when I contacted Gatekeeper to rent out my flat. They kept in touch until I was ready to make my move and then found a tenant for me within a... Read Full Review
Services : Letting( As a Owner )Date: 9th Feb 2021
So quick to respond when I contacted Gatekeeper to rent out my flat. They kept in touch until I was ready to make my move and then found a tenant for me within a week
The UK's Largest Customer Review Website for the Property Industry
Hi Doris, thanks so much for leaving us a 5 Star Review, I am so pleased that we were able to support and find a tenant quickly for you. Kind Regards, Vanessa - Marketing...
Very impressed. Looked ...
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5 Star Review
By : 'Harriet' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : HP21
9 Feb 2021
People found this helpful0
Just rented and was very impressed. Everything was sorted quickly and efficiently and I felt very looked after. Will definitely be using... Read Full Review
Hi Harriet, thanks so much for your kind comments, so pleased that you felt looked after and everything was sorted quickly and efficiently. Kind Regards, Vanessa - Marketing...
As a Landlord gives me ...
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5 Star Review
By : 'Steph' Services : Letting( As a Owner ) Rent PCM : £1050 Would you recommend ? : Yes Postcode : HP19
9 Feb 2021
People found this helpful0
Always come up with great solutions to challenges or problems.
As a Landlord gives me complete confidence that they look after my best interests and investment.
Have a great Landlord online app that makes it easy to see everything which is going... Read Full Review
Steph Makin said about Gatekeeper Property Services Ltd
Services : Letting( As a Owner )Date: 9th Feb 2021
Always come up with great solutions to challenges or problems. As a Landlord gives me complete confidence that they look after my best interests and investment. Have a great Landlord online app that makes it easy to see everything which is going on.
The UK's Largest Customer Review Website for the Property Industry
Hi Steph, thanks so much for your kind comments, it's lovely to hear that the team always come up with great solutions to challenges or problems, it means a great deal to get your feedback. Also so ...
Warning ...
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1 Star Review
By : 'Natalie' Services : Letting( As a Tenant ) Rent PCM : £750 Would you recommend ? : No Postcode : HP20
6 Feb 2021
People found this helpful0
Very rude agents. Not helpfull at all. When you have an issue with property they send you uncompetent handyman who mskes even more damage for which you'll be charged when you move out. When they arrange vieving with potentially new tenants they never take their shoes off ,make stains on your... Read Full Review
Natalie said about Gatekeeper Property Services Ltd
Services : Letting( As a Tenant )Date: 6th Feb 2021
Very rude agents. Not helpfull at all. When you have an issue with property they send you uncompetent handyman who mskes even more damage for which you'll be charged when you move out. When they arrange vieving with potentially new tenants they never take their shoes off ,make stains on your carpet and then charge you for cleaning the stains their made. Be carefully when they arrange vieving when you not at home because you may find the flat left opened. It happened to me twice when I came beck home from work after their had viewings and maind door was left opened. Very rude and as per their motto they "keep you moving"
The UK's Largest Customer Review Website for the Property Industry
Hi Natalie, obviously I am disappointed that your experience with Gatekeeper has not been as you or we would have liked. I am unable to locate your exact tenancy details so can't investigate the...
Hannah always gets back to us ...
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5 Star Review
Hannah
By : 'Adrian' Services : Letting( As a Tenant ) Rent PCM : £875 Would you recommend ? : Yes Postcode : HP21
21 Mar 2020
People found this helpful0
Hannah always gets back to us very quickly and corresponds by email and phone which I really appreciate. She reads correspondence thoroughly to understand our needs. She is honest which I appreciate the most because previous agents have not been and I respect honesty over convenience much more.... Read Full Review
Adrian Ellis said about Gatekeeper Property Services Ltd
Services : Letting( As a Tenant )Date: 21st Mar 2020
Hannah always gets back to us very quickly and corresponds by email and phone which I really appreciate. She reads correspondence thoroughly to understand our needs. She is honest which I appreciate the most because previous agents have not been and I respect honesty over convenience much more. Hannah is professional but friendly and approachable and always make me feel heard and trusted and doesnt doubt my intentions. She is doing a fab job of managing our property and I'm very grateful.
The UK's Largest Customer Review Website for the Property Industry
Hi Adrian, thanks so much for your kind comments on the service you have received, in particular from Hannah. I know that she works incredibly hard to keep her Tenants happy so it is great to hear...
Phil was really helpful and ...
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5 Star Review
Phil
By : 'Kate' Services : Letting( As a Tenant ) Rent PCM : £750 Would you recommend ? : Yes Postcode : HP20
21 Mar 2020
People found this helpful0
Phil was really helpful and polite. Felt that he listened to my comments and the feed back I have had since has been really... Read Full Review
Hi Kate, really pleased to hear that you found Phil to be helpful and polite and that he listened to you. Thank you for leaving us the 5 Star review. Kind Regards, Vanessa - Marketing...
Easy and ...
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5 Star Review
By : 'Isobel' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : HP21
16 Mar 2020
People found this helpful0
I've just rented my flat in Aylesbury and found it very easy surprisingly. A tenant was found quickly making it easy for met o get on with moving away.... Read Full Review
Isobel Cooper said about Gatekeeper Property Services Ltd
Services : Letting( As a Owner )Date: 16th Mar 2020
I've just rented my flat in Aylesbury and found it very easy surprisingly. A tenant was found quickly making it easy for met o get on with moving away. Thanks.
The UK's Largest Customer Review Website for the Property Industry
Hi Isobel, so pleased to hear that we managed to find a tenant quickly for you enabling you to get on with moving away! All the best with the changes. Kind Regards, Vanessa - Marketing...
Kept in ...
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5 Star Review
By : 'Jessica' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : HP21
15 Mar 2020
People found this helpful0
New to the area I contacted several agents. Although the right property didn't come up straight away, Gatekeeper kept in touch with new ones until I found the right... Read Full Review
Jessica Burgess said about Gatekeeper Property Services Ltd
Services : Letting( As a Tenant )Date: 15th Mar 2020
New to the area I contacted several agents. Although the right property didn't come up straight away, Gatekeeper kept in touch with new ones until I found the right place.
The UK's Largest Customer Review Website for the Property Industry
Hi Jessica, good to hear that the team continued to search for the right property for you, even though it didn't come up straight away. Thanks for leaving the feedback! Kind Regards, Vanessa -...
Very Happy with ...
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5 Star Review
By : 'James' Services : Letting( As a Tenant ) Rent PCM : £950 Would you recommend ? : Yes Postcode : HP21
13 Mar 2020
People found this helpful0
Very impressed with all services by the agent.
Always communicate well and are very supportive and empathetic when required to... Read Full Review
Hi James, thanks so much for the 5 Star Review, good to hear that the team communicate well and are supportive. Kind Regards, Vanessa - Marketing...
I rented a 1 bed with ...
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1 Star Review
By : 'stephanie' Services : Letting( As a Tenant ) Rent PCM : £600 Would you recommend ? : No Postcode : HP20
11 Mar 2020
People found this helpful1
I rented a 1 bed with Gatekeepers, which to be honest, was a bit of a dump when I viewed. But getting a little desperate as I own a dog I took it, with the agreement of redecorating in a neutral colour, new window seals, new grouting and that I would pay for a carpet cleaner when I move out.
... Read Full Review
stephanie baker said about Gatekeeper Property Services Ltd
Services : Letting( As a Tenant )Date: 11th Mar 2020
I rented a 1 bed with Gatekeepers, which to be honest, was a bit of a dump when I viewed. But getting a little desperate as I own a dog I took it, with the agreement of redecorating in a neutral colour, new window seals, new grouting and that I would pay for a carpet cleaner when I move out. Moving in day, after getting all the furniture in, bed built etc i went to shower to find it didn't work. First thing the next morning I called the maintenance team, who told me the landlady said i would have to pay for the plumber as it was working before I moved in. I refused, so eventually they agreed to send someone. i noticed the flat had not been cleaned, the window seals had not been done, the bathroom grout was not new but had been painted over with a grout pen and although it had had a blotchy coat of paint thrown on, they'd not stripped the peeling wallpaper off the bedroom wall. When I mentioned this to them they didn't offer comment or apology. 3 months into my 6 month trial period they call to say I owe them £150 for admin for my new contract to be written. If I didn't pay it within 7 days I had to give notice and move out at the end of the current agreement. As it took me months to find a rental in the first place they had me over a barrel so I worked overtime to earn extra money to pay them. 2 weeks after my new contract began then called to say that the landlady had decided to put the flat up for sale, I would still be allowed to see out my agreement but they will be having viewings whilst I still live there. They booked numerous viewings, I cleaned the flat for them the night before each one, and made arrangements for my dog to go to a sitter, if he was unable to come to work that day. When the tenancy law changed early last year they called to say that due to this I had to pay my end of tenancy fees straight away. I refused. After dozens of calls telling me I had to pay it they eventually said they would take it out of my deposit. I still don't understand why they needed it early as the new law didn't affect me as my contract was signed pre May 1st. In August I got a new better job over an hr drive away, and my dad was diagnosed with cancer. As my parents lived half way between my flat and my new work, it was decided to leave the flat and move in with them to help my mother until he was better. Again 3 months early they contacted me for more admin fees and to inform me my monthly rent was increasing, so I handed in my notice. Again cleaning the flat and removing my dog for all the viewings. A few were booked for evenings after work so when I returned home I would sit in the car till they would finish. The second time I did this I noticed I never seen anyone leave. When I called the next day they told me they had been cancelled, and forgot to let me know. I can't even remember how many times this happened (more than several) I understand if they cancel last minute that it is not gatekeeper at fault, but after the effort I put in to keeping the flat spotless for them, being left to sit in a car in the middle of winter for an hour is pretty irritating. As my contract ended at Christmas I moved out a week early. I paid for their approved carpet cleaner to come in and hired a clean team i had used before when I sold my house, to do an end of tenancy clean. 2 weeks after my end date they did the 'check out report'. They charged me £50 for a cleaner due to 2 cobwebs (2 weeks after I'd gone) and dirty skirting boards which from the photos looked like water spray their carpet cleaner had left behind, and to reclaim the mouldy window seals, which you cannot clean, and there are itinerary photos that prove they were already like that when I received the property. £45 for a smoke alarm that I'd removed the battery out of as it went off everytime you made toast. £35 for filler marks on the wall although I'd been told it the flat would be repainted for the next tenant. And... £10 for a tiny hook left in the bathroom which is screwed into a wall plug that was already present when I moved in. And of course my end of tenancy fee. To add insult to injury, a month after moving, whilst collecting any post that had not been redirected, I learnt from the new Tennant, that not only had the window seals I'd been charge for not been re done (again), but that she was told by a named Gatekeeper employee that I had been 'asked to leave'. I have no idea why they felt the need to lie, and after all I put up with from them, found it quite upsetting.
Sorry for the long winded review, but I felt I needed to get it all off my chest so I can move on.
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5 Star Review
By : 'Joe' Services : Sales( As a Vendor ) Sold price : £275000 Would you recommend ? : Yes Postcode : HP21
5 Feb 2020
People found this helpful0
I have just completed the sale of my house with Gatekeeper and I have been massively impressed.The team were always available even our of hours and gave me really detailed viewings feedback.The offer and legals process was supported well and communication was good even up ... Read Full Review
Joe Carew said about Gatekeeper Property Services Ltd
Services : Sales( As a Vendor )Date: 5th Feb 2020
I have just completed the sale of my house with Gatekeeper and I have been massively impressed.The team were always available even our of hours and gave me really detailed viewings feedback.The offer and legals process was supported well and communication was good even up to and after my move out.Would highly recommend the service and a big thank you to all the team.
The UK's Largest Customer Review Website for the Property Industry
Hi Joseph, amazing comments to leave, we really appreciate it. Great to hear that the team really supported you throughout the sale of your property and that you would recommend us. Kind Regards,...
My Gatekeeper experience has ...
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5 Star Review
By : 'Sarah' Services : Letting( As a Tenant ) Rent PCM : £925 Would you recommend ? : Yes Postcode : HP19
30 Sept 2019
People found this helpful0
My Gatekeeper experience has been nothing short of faultless.
From initial enquiry to moving in.
Brilliantly trained staff and friendly communications.
Cant speak highly enough of... Read Full Review
Sarah Lambley said about Gatekeeper Property Services Ltd
Services : Letting( As a Tenant )Date: 29th Sep 2019
My Gatekeeper experience has been nothing short of faultless. From initial enquiry to moving in. Brilliantly trained staff and friendly communications. Cant speak highly enough of them.
The UK's Largest Customer Review Website for the Property Industry
Hi Sarah, wow - lovely comments, thank you so much! The team will be so pleased to received your feedback and recommendation. Kind Regards, Vanessa - Marketing...
Second ...
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5 Star Review
By : 'Hingus' Services : Letting( As a Tenant ) Rent PCM : £875 Would you recommend ? : Yes Postcode : HP21
30 Sept 2019
People found this helpful0
We rented a house in initially in Swindon through Gatekeeper. We then moved home and have now rented with them in Aylesbury.
They always communicate well and look after our interests in the tenancy.
I would recommend to... Read Full Review
Hingus P said about Gatekeeper Property Services Ltd
Services : Letting( As a Tenant )Date: 29th Sep 2019
We rented a house in initially in Swindon through Gatekeeper. We then moved home and have now rented with them in Aylesbury. They always communicate well and look after our interests in the tenancy. I would recommend to anyone.
The UK's Largest Customer Review Website for the Property Industry
Thanks so much for your recommendation! Kind Regards, Vanessa - Marketing...
New ...
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5 Star Review
By : 'S' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : HP21
28 Sept 2019
People found this helpful0
I took my property to Gatekeeper to find me a tenant and manage the property for me. I have found that from start to finish they have been excellent. The communication has been frequent and my new tenant has moved in without any issues. All very good so... Read Full Review
S Johnson said about Gatekeeper Property Services Ltd
Services : Letting( As a Owner )Date: 27th Sep 2019
I took my property to Gatekeeper to find me a tenant and manage the property for me. I have found that from start to finish they have been excellent. The communication has been frequent and my new tenant has moved in without any issues. All very good so far...
The UK's Largest Customer Review Website for the Property Industry
Thank you so much for leaving such a positive review, I am so pleased that you have found the service to be excellent, communication good and have had no issues. Kind Regards, Vanessa - Marketing...
Worst agency ever avoid it ...
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1 Star Review
By : 'Ramona' Services : Letting( As a Tenant ) Rent PCM : £875 Would you recommend ? : No Postcode : HP20
27 Sept 2019
People found this helpful1
Worst agency ever avoid it ,everything was amazing till agency fees was paid and the nightmare have started. New contract had to be renewed 2 month early(4 month on currently adress)with 14 days only notice and a big surprise increasing rent 35£ and they negotiate the price without asking(20£)... Read Full Review
Ramona Bihorean said about Gatekeeper Property Services Ltd
Services : Letting( As a Tenant )Date: 26th Sep 2019
Worst agency ever avoid it ,everything was amazing till agency fees was paid and the nightmare have started. New contract had to be renewed 2 month early(4 month on currently adress)with 14 days only notice and a big surprise increasing rent 35£ and they negotiate the price without asking(20£) By the new low all agency from 1st jun 19 should keep 5 weeks deposit only and the rest refunded,all good till we renew of the contract and paid 95£ renewal fees(we should not) and received an email saying deduction of deposit will be made when new contract start and before signing told as 2 weeks!! I have a new born inside the house otherwise i should be out from this house before November,so lucky having us still in this house. This agency is all about money and till there after is nothing,maintenance inside the house takes ages,weeks for example day one we moved we had no hot water,heat and took them 2 weeks to fix the issue and i was pregnant,we had to bring and pay own plumber fixing toilet tank from day one was leaking and water bill cost 32£ for 3 days losing water,was a surprise on day one to find toilet tunk water switched knowing there was a problem,without carrying about our money spend on fixing what it should be fixed before moving inand issues can continue.We had issues with laundry machine ,I have informed them since i move in and the issues continue ,it took more then month to realise and believe there is an issue and we received new laundry machine,i would never ever recommend Gatekeeper to anyone,they are above lows and all excuses bad communication including Alex. Never ever We had incase rent in the uk after 6 month renewal of contract!! Please avoid !
The UK's Largest Customer Review Website for the Property Industry
Dear Mrs Bihorean,
Obviously I am disappointed that you have expressed the opinions you have in this review but I appreciate you taking the time to leave your comments. We take our customer service ...
Very ...
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5 Star Review
Harriet
By : 'Laura' Services : Letting( As a Tenant ) Rent PCM : £675 Would you recommend ? : Yes Postcode : HP21
26 Nov 2018
People found this helpful0
Very impressed with the service. Harriet was very knowledgeable, polite and helpful. Didn't feel pressured into anything which I've felt before from agents. Answered all questions we had. Overall a great... Read Full Review
Comments on Agent Fees
Me and my partner were happy with the fees, they have been quite a bit more with past agents.
Laura Hunt said about Gatekeeper Property Services Ltd
Services : Letting( As a Tenant )Date: 26th Nov 2018
Very impressed with the service. Harriet was very knowledgeable, polite and helpful. Didn't feel pressured into anything which I've felt before from agents. Answered all questions we had. Overall a great experience.
The UK's Largest Customer Review Website for the Property Industry
Hi Laura, brilliant feedback to receive, many thanks for this. Great to hear that Harriet offered excellent customer service and that overall you had a great experience through Gatekeeper. Kind...
Good quality of support and ...
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5 Star Review
By : 'Michele' Services : Letting( As a Tenant ) Rent PCM : £700 Would you recommend ? : Yes Postcode : HP21
4 Nov 2018
People found this helpful0
I'm very satisfied with Gatekeeper and Andrew Ballard has proven to be a capable member of the Gatekeeper team.
I recommend this letting agency.
Thumb... Read Full Review
Michele said about Gatekeeper Property Services Ltd
Services : Letting( As a Tenant )Date: 4th Nov 2018
I'm very satisfied with Gatekeeper and Andrew Ballard has proven to be a capable member of the Gatekeeper team. I recommend this letting agency. Thumb up!
The UK's Largest Customer Review Website for the Property Industry
Hi Michele, great to hear that you are pleased with the service you have received from Gatekeeper and that Andrew has proven himself a capable member of the team. Many thanks for the 5 star review. ...
Feedback ...
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5 Star Review
Phil
Alex
By : 'Lisa' Services : Letting( As a Owner ) Rent PCM : £725 Would you recommend ? : Yes Postcode : HP14
6 Aug 2018
People found this helpful0
I have been with gatekeeper since they first opened in Aylesbury as one of there Landlords. Gatekeeper look after 4 of my rentals and i wish they would expand to London to look after one of my properties there. They are efficient, always looking for the best opportunities for the landlord as well... Read Full Review
Lisa Evans said about Gatekeeper Property Services Ltd
Services : Letting( As a Owner )Date: 5th Aug 2018
I have been with gatekeeper since they first opened in Aylesbury as one of there Landlords. Gatekeeper look after 4 of my rentals and i wish they would expand to London to look after one of my properties there. They are efficient, always looking for the best opportunities for the landlord as well as the tennant, which is rare compared to the other property management teams i work with in other locations in the UK. They try to achieve the best rents with quality checked tennants. The management team are efficient in terms of dealing with issues and getting them resolved. I completely trust them to deal with all and any issues that arise without causing me any fuss.
The UK's Largest Customer Review Website for the Property Industry
Hi Lisa, thanks so much for leaving such a positive review. I am so pleased that you find the team efficient and trustworthy in looking after your properties and the fact that they work in your best ...
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