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Shoreditch, London EC2A
4.6/5, 21 Reviews
90% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
95% letting fee satisfaction
Fyfe Mcdade was established in 2007 by Carl Schmid and Ray Smith who, after several years of working across the property industry, decided to work together and set up an estate agency with a difference. They wanted to steer clear of the hackneyed stereotype of the sharp suited and aggressive sales agent and bring
together a group of experienced and likeminded professionals to provide clients with excellent service in a friendly and welcoming environment.
Since then the company has grown to offer a wide range of property services, whilst retaining its approachable ethos. Staff are instructed to focus on customer service, always acting in the best interests of their clients, and to build long-term relationships with everyone they deal with, from landlords and vendors to tenants, buyers, solicitors, surveyors and developers.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £740,000 | £740,000 |
| Lettings | 0% | 95% | £520 | £3,033 |
Areas covered
- E2
- E3
- E5
- E8
- EC1M
- EC1R
- EC1V
- EC1Y
- EC2A
- Hackney
- Islington
- N1
- Tower Hamlets
Address
Fyfe McDade Ltd
1 Charlotte Road, London, Greater London
EC2A 3DH
020 7613 4044
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Fyfe McDade Ltd Branches (View All 4)
Excellent from start to ...
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5 Star Review
By : 'Stu'
Services : Sales( As a Vendor )
Sold price : £740000
Would you recommend ? : Yes
Postcode : E8
5 Jul 2021
People found this helpful0
I was recommended Fyfe Mcdade by a friend and start to finish they were brilliant. From initially visiting our home through to completing our sale they could not have been more helpful, professional, or friendly. Their seemingly limitless patience at answering the many questions we had, along with... Read Full Review
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Stu said about Fyfe McDade Ltd
Services : Sales( As a Vendor )Date: 5th Jul 2021
I was recommended Fyfe Mcdade by a friend and start to finish they were brilliant. From initially visiting our home through to completing our sale they could not have been more helpful, professional, or friendly. Their seemingly limitless patience at answering the many questions we had, along with their advice at every stage of the process was tremendously valuable – to say it felt like we were in good hands is an understatement. What can be an incredibly stressful process, felt far calmer and more straightforward with Fyfe Mcdade. We have been delighted with the outcome and could not recommend them more!
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1 Star Review
By : 'Jacob'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : No
Postcode : SE1
5 Aug 2020
People found this helpful2
If you don't have time to read this review, here is a summary: • Fyfe Mcdade will promise anything to sign you up and make you pay, then not fulfill their part of the deal. • They broke the contract on day 1. • Uses their leverage of them having your money and... Read Full Review
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Jacob From said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 4th Aug 2020
If you don't have time to read this review, here is a summary:
• Fyfe Mcdade will promise anything to sign you up and make you pay, then not fulfill their part of the deal.
• They broke the contract on day 1.
• Uses their leverage of them having your money and you don't have any alternative living situation to their advantage.
• Ignores complaints and is likely to ghost you for weeks.
• Most likely fake reviews. (***** was a manager I knew from the company and has rated it 5 stars, so I suspect others have done the same).
• They take more than a month to release your deposit.
• They take no responsibility for their employees' actions and expect you to be more flexible than a rubber band.
• £ 1650/m flats with countless problems such as humidity and mould, rodents, leaky roof and windows.
I will sleep better knowing I have helped someone dodge the torpedo sized bullet that hit me square in the face.
Now to the review:
My partner and I were shown a dirty flat in central London and were promised that everything worked, it would be professionally cleaned, and the internet was already set up and ready to use. The agent managed to "misunderstand" my foreign partner when talking about the break clause, and basically just ignored our request there and set that it was too late to change now as the landlord already agreed to other terms.
When we finished our preceding tenancy agreement we moved in on the same day. When they did not comply with any of those promises it left us with no other option than to clean the entire flat ourselves with a broom and dustpan since the vacuum didn't work.
The internet was not working either, so I was unable to get any work done from home for 12 days.
They apologised and said that as they did not clean it, we did not have to pay for cleaning either when we moved out (spoiler alert: we did).
Fast forward a bit and we start to notice a big humid spot on the wall in our bedroom and mould growing in the ceiling in the bathroom. That was the leaky roof... We were told that it was not dangerous, and we should just wipe down the mould and open the windows.
They had a guy our looking at the roof but it never got fixed, and every time it rained (which it does a lot in London), the spot on the wall got bigger. At a later time, the ceiling in the entrance was dripping but as this was not part of the flat itself, nothing was done about it.
Then we got rodents, and I think we have had about 6 people out over a period of 2 years looking at the apartment before they finally found a gaping hole of 30 cm in diameter behind the stove. We had poison and traps everywhere and I would guess we had like 10-15 mice.
As Fyfe Mcdade has a very high staff turnover, the agents are allowed to say ANYTHING that will make the company money, when the tenants realise what the agent promised back in the days, they are not working there anymore and the company just rejects all responsibility. Forget about written proof or verbal contracts...
You can literally ask them if you are allowed to hang up paintings and they say yes, no problem, but then they will charge you for not having painted the wall afterward when you get the deposit back... Yes, that happened.
I gave them so many chances to rectify their actions, to take responsibility, find compromises and provide just a grain of customer service.
***** was the only guy who I spoke to who had any kind of concern what their customers thought of them and he was polite and showed integrity. Unfortunately, it is not enough to lift the review up to 2 stars for the countless times they have disappointed. Just to clarify, it has not been one person at the company I dislike. This is multiple employees and the overall company policy of not caring how customers are treated, as long as they have already paid.
Well hey, why not take them to court? They violated the consumer Rights Act 2015 on different occasions. Time and money is the main issue here, I would most likely have won, but as a foreigner living in London, it could end up dragging out too long. I also did not have the luxury of having other places to live in. I needed to be in central London due to work commitments.
You might think I am an exception to the small sample size of people who have reviewed this company. I can assure you with all the problems I encountered during my tenancy period and how it was handled by different agents, there is no way I am an outlier. I recognised some of the employees’ names on the customer review site rating it 5 stars, but I guess that's just marketing done right...
I have chosen not to call out any of the employees who treated us so horribly as this is a review of the company as a whole.
If you are considering selling or renting your property or becoming a tenant at Fyfe Mcdade. I would think twice about it if I were you. In my opinion, companies with this kind of management should cease to exist.
If you have any questions or think that you need more arguments to not sign up with them, you are more than welcome to send me a personal email and I will help you decide.
Email: fromj2015@gmail.com
Sincerely,
Jacob.
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5 Star Review
By : 'BGS'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
22 May 2019
People found this helpful0
Fyfe McDade have been great so far. Really quick to respond and address any issues with the flat. Would definitely... Read Full Review
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BGS said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 21st May 2019
Fyfe McDade have been great so far. Really quick to respond and address any issues with the flat. Would definitely recommend.
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Proactive, ...
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5 Star Review
By : 'GT'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E2
18 Apr 2019
People found this helpful0
We needed to move into a property within a week, and Pamela sorted it out for us really quickly. She accelerated the referencing process and negotiated with the landlord to expedite the signing process. She also emailed us after we have moved in to check that everything is fine in the new... Read Full Review
Comments on Agent Fees
Market standard.
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GT said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 17th Apr 2019
We needed to move into a property within a week, and Pamela sorted it out for us really quickly. She accelerated the referencing process and negotiated with the landlord to expedite the signing process. She also emailed us after we have moved in to check that everything is fine in the new property.
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5 Star Review
By : 'Alli'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
25 Mar 2019
People found this helpful0
Pamela was amazing - she was incredibly helpful, responsive (even outside of normal business hours/ on holidays) and knowledgeable. Our renting experience was easy and enjoyable, thanks to Pamela's patience and... Read Full Review
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Alli said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 25th Mar 2019
Pamela was amazing - she was incredibly helpful, responsive (even outside of normal business hours/ on holidays) and knowledgeable. Our renting experience was easy and enjoyable, thanks to Pamela's patience and kindness.
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Efficient and ...
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5 Star Review
By : 'Georgia'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : E9
19 Mar 2019
People found this helpful0
Pamela was so friendly and so quick to respond to any questions we had. Overall the process was hassle free. When we went to their office to pick up the keys the vibe was so much better than other agencies we've dealt with in the past - super... Read Full Review
Comments on Agent Fees
The fees were lower than our previous agency
Comments (0)Pamela was so friendly and so quick to respond to any questions we had. Overall the process was hassle free.
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Georgia said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 19th Mar 2019
Pamela was so friendly and so quick to respond to any questions we had. Overall the process was hassle free.
When we went to their office to pick up the keys the vibe was so much better than other agencies we've dealt with in the past - super chilled.
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Assistance on finding a ...
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5 Star Review
By : 'Georgia'
Services : Letting( As a Tenant )
Rent PCM : £3033
Would you recommend ? : Yes
Postcode : E8
9 Jan 2019
People found this helpful0
We have been looking for a new home to rent for a while and Pamela and Tom have been extremely helpful and responsive throughout the process. Specifically during the Christmas holiday period and while we were out abroad, they went out of their way to make sure that they secure our dream property... Read Full Review
Comments on Agent Fees
Reasonable and in line with market average
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Georgia said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 9th Jan 2019
We have been looking for a new home to rent for a while and Pamela and Tom have been extremely helpful and responsive throughout the process. Specifically during the Christmas holiday period and while we were out abroad, they went out of their way to make sure that they secure our dream property and facilitate a super fast moving in process. We managed to complete everything within less than a week and during the first week of January while everyone was on holidays! I wish more estate agents were like them!
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5 Star Review
By : 'Viki'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E11N
2 Nov 2018
People found this helpful0
Pamela has been amazing from start to finish. She's always super quick to reply and very helpful with any questions we have had. Pamela has helped to make our moving in experience so much more fun :-) highly recommend working with... Read Full Review
Comments on Agent Fees
Reasonable!
Comments (0)Was this helpful?:
Viki & Alizee said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 2nd Nov 2018
Pamela has been amazing from start to finish. She's always super quick to reply and very helpful with any questions we have had. Pamela has helped to make our moving in experience so much more fun :-) highly recommend working with her!
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Reliable and ...
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5 Star Review
By : 'ML'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
1 Oct 2018
People found this helpful0
Pamela and I were meant to meet and she showed me the best flat in Spitafield, a bit of a battle to get it but thanks for her assistance and honesty, I secure a nice flat that I dont ever want to leave :) She is really down to earth, professional and... Read Full Review
Comments on Agent Fees
market standard
Comments (0)Pamela and I were meant to meet and she showed me the best flat in Spitafield, a bit of a battle to get it but thanks for her assistance and honesty, I secure a nice flat that I dont ever want to leave :)
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ML said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 30th Sep 2018
Pamela and I were meant to meet and she showed me the best flat in Spitafield, a bit of a battle to get it but thanks for her assistance and honesty, I secure a nice flat that I dont ever want to leave :)
She is really down to earth, professional and approachable.
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5 Star Review
By : 'Sebastian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N1
13 Sept 2018
People found this helpful0
Pamela was super responsive and kept us informed about everything we needed to know about the flat and renting in London. Overall great experience with Fyfe McDade - highly... Read Full Review
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Sebastian said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 12th Sep 2018
Pamela was super responsive and kept us informed about everything we needed to know about the flat and renting in London. Overall great experience with Fyfe McDade - highly recommended!
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5 Star Review
By : 'Carmelo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EC1V
19 Jun 2018
People found this helpful0
Friendly and professional agent which helped me in finding a flat near Old street. Everything has been handled professionally and honestly. Highly... Read Full Review
Comments (0)Friendly and professional agent which helped me in finding a flat near Old street.
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Carmelo said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 18th Jun 2018
Friendly and professional agent which helped me in finding a flat near Old street.
Everything has been handled professionally and honestly.
Highly suggest
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Friendly, helpful and ...
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5 Star Review
By : 'George'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EC2A
5 Jun 2018
People found this helpful0
Pamela was very helpful and supportive in my search for the right property for myself and my cat, Penelope. She knew exactly what I was looking for and as soon as something became available, she showed it to me. I found the whole process between making an offer and negotiating terms very clear and... Read Full Review
Comments on Agent Fees
Good
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George said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 4th Jun 2018
Pamela was very helpful and supportive in my search for the right property for myself and my cat, Penelope. She knew exactly what I was looking for and as soon as something became available, she showed it to me. I found the whole process between making an offer and negotiating terms very clear and communicative and am very happy with the flat and Fyfe Mcdade as letting and managing agents. I could not recommend them more highly. Thank you, Pamela!
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5 Star Review
By : 'Dominique'
Services : Letting( As a Tenant )
Rent PCM : £520
Would you recommend ? : Yes
Postcode : E1
31 May 2018
People found this helpful0
Pamela is a great agent. She replied promptly to all my requests (even on weekends and after regular working hours) and was very helpful. Pamela gave me important advice for my application / offer. All information I got from her were on the point and the flat I am now renting is exactly how she... Read Full Review
Comments on Agent Fees
Good
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Dominique said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 30th May 2018
Pamela is a great agent. She replied promptly to all my requests (even on weekends and after regular working hours) and was very helpful. Pamela gave me important advice for my application / offer. All information I got from her were on the point and the flat I am now renting is exactly how she described it. I highly recommend Pamela and Fyfe McDade.
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5 Star Review
By : 'Robert'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
12 Apr 2018
People found this helpful0
Pamela was a breath of fresh air. She always had a great attitude, listened to our needs and went the extra mile to make sure we were happy in our new place. I would happily recommend... Read Full Review
Comments on Agent Fees
Fine
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Robert James said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 11th Apr 2018
Pamela was a breath of fresh air. She always had a great attitude, listened to our needs and went the extra mile to make sure we were happy in our new place. I would happily recommend her!
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5 Star Review
By : 'Fabio'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N1
4 Apr 2018
People found this helpful0
Pamela was great!! She was answering our questions late of night, through Saturday and Sunday.. always quick to reply and always friendly regardless of our insistent questions and annoyances. We never felt like we were being played, as is a common feeling with other agents. We highly recommend... Read Full Review
Comments on Agent Fees
It was fair, I think.
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Fabio said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 3rd Apr 2018
Pamela was great!! She was answering our questions late of night, through Saturday and Sunday.. always quick to reply and always friendly regardless of our insistent questions and annoyances. We never felt like we were being played, as is a common feeling with other agents. We highly recommend her.
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Extremely precise and ...
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5 Star Review
By : 'Giovanni'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N1
5 Dec 2017
People found this helpful0
Extremely precise and professional agents, best property I could find and fast process overall. They made the unpleasant experience of finding a place in London a... Read Full Review
Comments on Agent Fees
Average, but very fast processing
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Giovanni Gola said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 5th Dec 2017
Extremely precise and professional agents, best property I could find and fast process overall. They made the unpleasant experience of finding a place in London a breeze.
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Michael has been a pleasure ...
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5 Star Review
By : 'Anna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
4 Dec 2017
People found this helpful0
Michael has been a pleasure to deal with - very helpful, efficient and quick to respond at all times. Highly... Read Full Review
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Anna Z said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 4th Dec 2017
Michael has been a pleasure to deal with - very helpful, efficient and quick to respond at all times. Highly recommend!
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Laurie was very kind and ...
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5 Star Review
By : 'Avalon'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E2
2 May 2017
People found this helpful0
Laurie was very kind and helpful. I was new to London and he really helped make the transition smoother with understanding how renting worked... Read Full Review
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Avalon said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 1st May 2017
Laurie was very kind and helpful. I was new to London and he really helped make the transition smoother with understanding how renting worked etc.
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We found the whole experience ...
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5 Star Review
By : 'Islingtonproperty'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N13E
2 May 2017
People found this helpful1
We found the whole experience of dealing with Laurie and his team to be really positive, straight forward, and easy. He was always contactable, ready to help, and he really made the whole process as smooth as... Read Full Review
Comments on Agent Fees
We understood the need for fees and felt happy to pay them due to the quality of service we received.
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Islingtonproperty said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 1st May 2017
We found the whole experience of dealing with Laurie and his team to be really positive, straight forward, and easy. He was always contactable, ready to help, and he really made the whole process as smooth as possible.
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Laurie is always honest and ...
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5 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Rent PCM : £2058
Would you recommend ? : Yes
Postcode : E8
25 Apr 2017
People found this helpful1
Laurie is always honest and efficient which are two excellent qualities in an estate agent. He has a 'no nonsense' attitude which we really appreciated when dealing with... Read Full Review
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Anonymous said about Fyfe McDade Ltd
Services : Letting( As a Tenant )Date: 24th Apr 2017
Laurie is always honest and efficient which are two excellent qualities in an estate agent. He has a 'no nonsense' attitude which we really appreciated when dealing with him.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
If you have a complaint about the service you have received from any of the Fyfe Mcdade Ltd branches, you
should put your concerns in writing to the corresponding branch manager. The correspondence will be
acknowledged within 3 working days. The matter will then be investigated, and a full response sent to you
at the address or email address provided within 15 working days.
If you feel the matter remains unresolved then you need to address your complaint to a Director of Fyfe
Mcdade Ltd at 1 Charlotte Road, London, EC2A 3DH, who will conduct an investigation and respond with a
final viewpoint.
Last updated at 5/9/2023, 6:28:43 AM by allAgents
