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Loughborough, LE11
1.2/5, 15 Reviews
7% Recommended
0% sales valuation accuracy
33% letting valuation accuracy
11% sales fee satisfaction
11% letting fee satisfaction
No Description Found
Latest Reviews
Vivienne English
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 11% | £0 | £0 |
| Lettings | 33% | 11% | £550 | £900 |
Address
Frank Innes
7 Swan Street, Loughborough, Leicestershire
LE11 5BJ
01509 833262
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Frank Innes Branches (View All 24)
We have rented with Frank ...
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1 Star Review
By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE7
20 Sept 2024
People found this helpful0
We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've never gone out of my way to write a bad review but I've never been treated so poorly in all my years of renting. Always were rude, terrible attitude on the phones, the... Read Full Review
Comments (0)
We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've never gone out of my way to write a bad review but I've never been treated so poorly in all my years of renting.
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Jack Anthony said about Frank Innes
Services : Letting( As a Tenant )Date: 19th Sep 2024
We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've never gone out of my way to write a bad review but I've never been treated so poorly in all my years of renting.
Always were rude, terrible attitude on the phones, the property was given to us in poor condition and still dirty from the previous tenants, when trying to move and leave Frank Innes, they were unsupportive in all possible ways, originally telling us the landlord accepted our request to leave early, but when we asked for the proof on email this was never sent, i chased and spoke with Sandra who had said we already received this, but we had not and rudely spoke to me saying she would send it again, on further receipt of the letter it was the same original letter, the frustration caused by constantly having to chase led to both me and my partner falling ill.
Only person to ever show sympathy and speak to us like humans was Dan the sales manager, sadly not the person we had to deal with or this review would be far more positive.
Anyone thinking of working with this branch, i implore you to not.
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I've had an extremely ...
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1 Star Review
By : 'Incognito'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : No
Postcode : LE11
16 Mar 2024
People found this helpful0
I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants caused significant damage to my property, which I only discovered after years of their tenancy. I had to resort to ordering a skip to deal with the mess. ... Read Full Review
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Incognito said about Frank Innes
Services : Letting( As a Owner )Date: 16th Mar 2024
I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants caused significant damage to my property, which I only discovered after years of their tenancy. I had to resort to ordering a skip to deal with the mess. Despite being assured of the property's good condition over the years, it was anything but. I strongly advise steering clear of this agency!
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Spoken to Emily twice now, ...
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1 Star Review
By : 'Vivienne'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE12
12 Sept 2023
People found this helpful0
Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very abrupt and put the phone down on me, it’s not like you are getting paid to do a job( oh wait you are) try doing it and using manners, silly little... Read Full Review
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Vivienne English said about Frank Innes
Services : Letting( As a Tenant )Date: 12th Sep 2023
Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very abrupt and put the phone down on me, it’s not like you are getting paid to do a job( oh wait you are) try doing it and using manners, silly little girl
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Terrible agency. Rude. ...
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1 Star Review
By : 'H'
Services : Letting( As a Tenant )
Rent PCM : £635
Would you recommend ? : No
Postcode : LE11
30 Aug 2022
People found this helpful1
Terrible agency. Rude. Ignorant. Don’t bother if you can avoid it!! Increase rent despite us saying we cannot afford it! Told us to ‘get a council house’... Read Full Review
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H said about Frank Innes
Services : Letting( As a Tenant )Date: 30th Aug 2022
Terrible agency. Rude. Ignorant. Don’t bother if you can avoid it!! Increase rent despite us saying we cannot afford it! Told us to ‘get a council house’ .
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Waste of ...
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1 Star Review
By : 'Callum'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : LE12
7 Jul 2021
People found this helpful1
Useless and unfriendly staff. Was told I would be kept informed but I have been constantly ignored. Stay away from these as much as possible. Absolutely... Read Full Review
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Callum said about Frank Innes
Services : Letting( As a Prospective Landlord/Tenant )Date: 7th Jul 2021
Useless and unfriendly staff. Was told I would be kept informed but I have been constantly ignored. Stay away from these as much as possible. Absolutely useless
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Excellent and professional ...
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4 Star Review
By : 'Stephen'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : LE12
14 Oct 2020
People found this helpful0
Excellent and professional service, efficient and speedy responses, everything handled well and pressure taken of my self as a prospective... Read Full Review
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Stephen Dutka said about Frank Innes
Services : Letting( As a Tenant )Date: 13th Oct 2020
Excellent and professional service, efficient and speedy responses, everything handled well and pressure taken of my self as a prospective tenant
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Unfair ...
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1 Star Review
By : 'Rose'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
14 Jan 2020
People found this helpful1
We viewed a property before Christmas with all intentions of proceeding with application. Had everything lined up to go. Tried to arrange a second viewing for measurements etc ( whilst on our first viewing the current tenant said he was ok for a 2nd viewing whenever just to call frank Innes to... Read Full Review
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Rose said about Frank Innes
Services : Letting( As a Prospective Landlord/Tenant )Date: 14th Jan 2020
We viewed a property before Christmas with all intentions of proceeding with application. Had everything lined up to go. Tried to arrange a second viewing for measurements etc ( whilst on our first viewing the current tenant said he was ok for a 2nd viewing whenever just to call frank Innes to arrange ). We called frank Innes and was told they would contact the tenant to arrange but may be after Christmas period , which we were fine with and totally understood , heard nothing back from frank Innes so tried to call ourselves to chase but no answer. Left numerous messages asking to be called back. This didn't happen and the property was let underneath us. Which meant we had to start all over again. I myself am an estate agent and in the company I work would never do this to public. It was a huge shame as I found the lady Naomi a delight to speak with. Massively let down and unfair.
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By : Fred
31 Jan 2020Rubbishing another estate agent when you are one sounds a bit fishy to...
Awful at dealing with ...
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1 Star Review
By : 'Shannon'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE12
6 Aug 2018
People found this helpful3
So when we were renting a house from them we initially was with heartleys but they switched over without letting us know, we had no contact numbers or emails to talk to people, and when we did they didn't know who we were, Scarlett is very rude and mardy!!! She needs to wipe that smug look off ... Read Full Review
Comments on Agent Fees
Everything about them awful
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Shannon said about Frank Innes
Services : Letting( As a Tenant )Date: 5th Aug 2018
So when we were renting a house from them we initially was with heartleys but they switched over without letting us know, we had no contact numbers or emails to talk to people, and when we did they didn't know who we were, Scarlett is very rude and mardy!!! She needs to wipe that smug look off her face and smile for once!, they never passed things on to the landlord to get fixed they just ignored emails so we had no fence in the back garden for about a year, when we moved out they took money off us in our deposit even tho we left the house nicer then when we got it I asked for receipts for the money they took out of our deposit but I just get ignored by rami, they need to work on customer service immensely they are not happy or helpful at all! Do not rent any houses from these people!!!
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Do not use this company!!! I ...
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1 Star Review
By : 'Ben'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : LE12
16 Nov 2017
People found this helpful3
Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another... Read Full Review
Comments on Agent Fees
Bad
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Ben said about Frank Innes
Services : Letting( As a Tenant )Date: 16th Nov 2017
Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another agency.
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Horrendous communication! ...
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1 Star Review
By : 'Feline'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : LE65
26 Aug 2016
People found this helpful1
Horrendous communication! Spent two days trying to book a letting viewing. Spoke to 4x different people at Ashby de la Zouch branch until I was finally told a lady was dealing with the property at Loughborough branch. I was told on numerous occasions that someone would call me back - they never... Read Full Review
Comments on Agent Fees
N/A
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Feline said about Frank Innes
Services : Letting( As a Prospective Landlord/Tenant )Date: 25th Aug 2016
Horrendous communication! Spent two days trying to book a letting viewing. Spoke to 4x different people at Ashby de la Zouch branch until I was finally told a lady was dealing with the property at Loughborough branch. I was told on numerous occasions that someone would call me back - they never did. I had to call back each time. Finally spoke to the right person at Loughborough who knew nothing about my enquiry but then promised she would call back to confirm an appointment to view! What a surprise - she didn't, so at that point I have up! Went to another agent to find a flat. Terrible, terrible customer service!
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DO NOT USE. Worst estate ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE7
14 Aug 2016
People found this helpful1
DO NOT USE. Worst estate agents. First off took over 2000 pounds before we even started spent a month without a working toilet. Had a nice boiler leak and all i was told was to put a tub underneath as it would take 2 days to get to us. Been in that property 3 months and have asked if we can pull... Read Full Review
What agent could do to change your mind?
Absolutely atrotious
Comments on Agent Fees
Absolutely atrotious
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Unhappy customer said about Frank Innes
Services : Letting( As a Tenant )Date: 13th Aug 2016
DO NOT USE. Worst estate agents. First off took over 2000 pounds before we even started spent a month without a working toilet. Had a nice boiler leak and all i was told was to put a tub underneath as it would take 2 days to get to us. Been in that property 3 months and have asked if we can pull out early. We were told yes but would have to pay to re asvertise and to pay for every month property was empty. We explained that we were getting death threats from our neighbour but she said that what they do isnt our concern its the tenant that we are liable for. Really wish we hadnt gone with them but desperate times im afraid.
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Unfortunately I had the ...
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1 Star Review
By : 'Local'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LE12
9 Jun 2016
People found this helpful3
Unfortunately I had the dealings with both Sophie and Charlotte when trying to purchase a property in a local village toloughborough. The communication between the two was terrible and after making an offer on a property the feedback received was beyond poor. In a village environment it very easy... Read Full Review
Comments on Agent Fees
N/A to me
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Local Family Man said about Frank Innes
Services : Sales( Prospective Vendor/Buyer )Date: 8th Jun 2016
Unfortunately I had the dealings with both Sophie and Charlotte when trying to purchase a property in a local village toloughborough. The communication between the two was terrible and after making an offer on a property the feedback received was beyond poor. In a village environment it very easy to find out the real facts rather than those given and it is disappointing to realise how unprofessional in my opinion the service was. You can see from other reviews left, that there is a cultural problem within this business.I will never use this agent for any services and strongly recommend you steer clear whether buying or selling your house.
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Terrible agent ever! very ...
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1 Star Review
By : 'mickel'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : No
Postcode : LE11
28 Oct 2015
People found this helpful3
Terrible agent ever! very un-professional and rude customer service! no concern for the landlord and the tenants inside the property! they only care about your money! after payment, no single action taken to solve your... Read Full Review
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mickel said about Frank Innes
Services : Letting( As a Owner )Date: 28th Oct 2015
Terrible agent ever! very un-professional and rude customer service! no concern for the landlord and the tenants inside the property! they only care about your money! after payment, no single action taken to solve your problem.
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Jessica was rude and very ...
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1 Star Review
By : 'Xinhai'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : LE11
20 Sept 2014
People found this helpful5
Jessica was rude and very unprofessional. The viewing of the prospective property were rearranged one week in advance. On the day of the viewing she rang an hour before the viewing and left a message saying, "if I am not hearing from you within few minutes I will cancel your appointment". ... Read Full Review
What agent could do to change your mind?
Change the way they treat customers
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Xinhai said about Frank Innes
Services : Sales( Prospective Vendor/Buyer )Date: 19th Sep 2014
Jessica was rude and very unprofessional. The viewing of the prospective property were rearranged one week in advance. On the day of the viewing she rang an hour before the viewing and left a message saying, "if I am not hearing from you within few minutes I will cancel your appointment". This tone of language is aggressive and unreasonable. Not only that, when we have rung her back, she said due to the fact that she got another appointment can we move to Monday, which is ridiculous. Due to her incapability of organising her own time, customer would have to suffer. I strongly recommend you NOT to use this agent at all because if they can't treat customers with respect then how can you trust them with the process of buying/selling a property.
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Un-trained monkeys could do a ...
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1 Star Review
By : 'Countrysnide'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE11
17 Sept 2013
People found this helpful5
Un-trained monkeys could do a better job then the current staff they employ! They came to do a property inspection on 11th March 2013, highlighted 28!!! Yes 28 repairs needed in the property from mold in 5 rooms, to the kitchen sink coming away from the wall and rotting underneath. The... Read Full Review
What agent could do to change your mind?
They could actually care! Or alternatively take action to correct the mess!
Comments (0)Un-trained monkeys could do a better job then the current staff they employ!
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Countrysnide said about Frank Innes
Services : Letting( As a Tenant )Date: 17th Sep 2013
Un-trained monkeys could do a better job then the current staff they employ!
They came to do a property inspection on 11th March 2013, highlighted 28!!! Yes 28 repairs needed in the property from mold in 5 rooms, to the kitchen sink coming away from the wall and rotting underneath.
The property decor is nearly 40 years old in every room!
Fobbed off continually by staff, saying every-time the robotic line "I need to chase it up for you."
6 Months on 0 repairs carried out! Property now far worse than it was, kitchen sink pipe work has collapsed and i enjoyed clearing up approx 6 litres of water when it happened! Not!
Taken it to environmental health now and even that doesn't seem to want to kick them into gear.
Well this sink incident is the straw that broke the camels bank and I will be going to the property ombudsman, the local papers and seeking legal advice!
AVOID AT ALL COSTS! PEOPLE SAVE YOUR MONEY AND USE ANY OTHER AGENTS NOT ASSOCIATED WITH FRANK INNES AND COUNTRYWIDE LETTINGS!
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