We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've never gone out of my way to write a bad review but I've never been treated so poorly in all my years of renting. Always were rude, terrible attitude on the phones, the... Read Full Review

I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants caused significant damage to my property, which I only discovered after years of their tenancy. I had to resort to ordering a skip to deal with the mess. ... Read Full Review

Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very abrupt and put the phone down on me, it’s not like you are getting paid to do a job( oh wait you are) try doing it and using manners, silly little... Read Full Review

Terrible agency. Rude. Ignorant. Don’t bother if you can avoid it!! Increase rent despite us saying we cannot afford it! Told us to ‘get a council house’... Read Full Review

Useless and unfriendly staff. Was told I would be kept informed but I have been constantly ignored. Stay away from these as much as possible. Absolutely... Read Full Review

Excellent and professional service, efficient and speedy responses, everything handled well and pressure taken of my self as a prospective... Read Full Review

We viewed a property before Christmas with all intentions of proceeding with application. Had everything lined up to go. Tried to arrange a second viewing for measurements etc ( whilst on our first viewing the current tenant said he was ok for a 2nd viewing whenever just to call frank Innes to... Read Full Review

So when we were renting a house from them we initially was with heartleys but they switched over without letting us know, we had no contact numbers or emails to talk to people, and when we did they didn't know who we were, Scarlett is very rude and mardy!!! She needs to wipe that smug look off ... Read Full Review

Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another... Read Full Review

Horrendous communication! Spent two days trying to book a letting viewing. Spoke to 4x different people at Ashby de la Zouch branch until I was finally told a lady was dealing with the property at Loughborough branch. I was told on numerous occasions that someone would call me back - they never... Read Full Review

DO NOT USE. Worst estate agents. First off took over 2000 pounds before we even started spent a month without a working toilet. Had a nice boiler leak and all i was told was to put a tub underneath as it would take 2 days to get to us. Been in that property 3 months and have asked if we can pull... Read Full Review

Unfortunately I had the dealings with both Sophie and Charlotte when trying to purchase a property in a local village toloughborough. The communication between the two was terrible and after making an offer on a property the feedback received was beyond poor. In a village environment it very easy... Read Full Review

Terrible agent ever! very un-professional and rude customer service! no concern for the landlord and the tenants inside the property! they only care about your money! after payment, no single action taken to solve your... Read Full Review

Jessica was rude and very unprofessional. The viewing of the prospective property were rearranged one week in advance. On the day of the viewing she rang an hour before the viewing and left a message saying, "if I am not hearing from you within few minutes I will cancel your appointment". ... Read Full Review

Un-trained monkeys could do a better job then the current staff they employ! They came to do a property inspection on 11th March 2013, highlighted 28!!! Yes 28 repairs needed in the property from mold in 5 rooms, to the kitchen sink coming away from the wall and rotting underneath. The... Read Full Review