The UK's Largest Customer Review Website for the Property Industry
Durham, DH1
1/5, 3 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No Description Found
No Staff Registered
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Address
Countrywide Residential Lettings
15 Elvet Bridge, Durham, County Durham
DH1 3AA
0191 383 0768
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Countrywide Residential Lettings Branches (View All 102)
We have been at our rented ...
Share On : 
1 Star Review
By : 'Keith'
Services : Letting( As a Tenant )
Would you recommend ? : No
8 Oct 2012
People found this helpful6
We have been at our rented property with Countrywide for 2 years. In that time we have had excellent dealings with the landlady and do not really have an issue with the Durham office as they are pleasant to deal with. However it is Countrywide itself that is the issue. Initial fees were... Read Full Review
What agent could do to change your mind?
Countrywide should be more transparent and reveal ALL charges at the outset of the tenancy. Also WHY is there such an exhorbitant fee every time the tenancy is renewed. All it takes is a printing of a form and it signed, a 5 minute task for which a moderate fee of £20 would be more apt if anything at all.
Comments (0)
We have been at our rented property with Countrywide for 2 years. In that time we have had excellent dealings with the landlady and do not really have an issue with the Durham office as they are pleasant to deal with.
Was this helpful?:
Keith said about Countrywide Residential Lettings
Services : Letting( As a Tenant )Date: 8th Oct 2012
We have been at our rented property with Countrywide for 2 years. In that time we have had excellent dealings with the landlady and do not really have an issue with the Durham office as they are pleasant to deal with.
However it is Countrywide itself that is the issue. Initial fees were excessive so I managed to get them to reduce them (credit checks etc). After 1 year they decided to charge almost £200 to have the tenancy extended (again I got them to reduce this fee) and we took a further 6 months due to the fact I may have had to move due to work. After 6 months they again came back to ask for a further £200 or so to re-new the lease agreeement. I asked them for a reason for this amount of money to which the answer was curt and dismissive. In the end we said no and went onto a montly rolling contract.....no fee paid and have had no problems at all!!
Now we come to move due to needing more space and Countrywide have said we have to pay £24 for them to supply a reference to the new letting agents. Their reasoning behind the charge is that "You signed a contract and by doing so accept any charges like this one - All our other tenants are happy to do this".
There is nothing in the contract to obligate us to pay ad hoc fees, no fee structure is posted on their site nor was it supplied in a letter of notification when the tenancy was signed or on any renewal or monthly roll on term. It seems Countrywide want to charge for EVERYTHING even if it is not listed in any legal way.
Our new agents charge a one off fee for everything and renewals are free.
We will NEVER use Countrywide again ..... avoid as they are a rip off company.
The UK's Largest Customer Review Website for the Property Industry
I agreed to rent a property ...
Share On :
1 Star Review
By : 'Haggard'
Services : Letting( As a Tenant )
Would you recommend ? : No
14 Mar 2012
People found this helpful8
I agreed to rent a property from Countrywide at the advertised rate. However after I had agreed to the move Countrywide revealed they were demanding the better part of a months rent for a range of additional charges. These charges were not notified to me before I had committed to the let and... Read Full Review
What agent could do to change your mind?
Honesty
Comments (0)I agreed to rent a property from Countrywide at the advertised rate.
Was this helpful?:
Haggard One said about Countrywide Residential Lettings
Services : Letting( As a Tenant )Date: 14th Mar 2012
I agreed to rent a property from Countrywide at the advertised rate.
However after I had agreed to the move Countrywide revealed they were demanding the better part of a months rent for a range of additional charges. These charges were not notified to me before I had committed to the let and appear to be nothing more than a bribe for allowing a tenant to take the property.
Two weeks ago I received the six monthly renewal notice. It seems that Countrywide are demanding another bribe for handling the renewal.
I am not sure if I should cut my losses and move out . On the other hand this bunch of bandits will surely deduct termination fees.
I have honoured my commitment to this company from the start and have not argued about price. All I want is want an honest relationship with an organisation I can trust. This outfit are not such a company. Please for your own sake avoid this outfit.
The UK's Largest Customer Review Website for the Property Industry
Try to charge for a new ...
Share On :
1 Star Review
By : 'Steve'
Services : Letting( As a Owner )
Would you recommend ? : No
1 May 2011
People found this helpful3
Try to charge for a new inventory that they never did, 'hidden' charges, only tell you what you want to hear, no support from them with problem tenants and put a tenant into my property that was a non smoking, no pets and no children property, whom has a... Read Full Review
Comments (0)Was this helpful?:
Steve said about Countrywide Residential Lettings
Services : Letting( As a Owner )Date: 30th Apr 2011
Try to charge for a new inventory that they never did, 'hidden' charges, only tell you what you want to hear, no support from them with problem tenants and put a tenant into my property that was a non smoking, no pets and no children property, whom has a child!!
The UK's Largest Customer Review Website for the Property Industry
1 - 3 of 3 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
