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Sheffield, S1
2.5/5, 14 Reviews
33% Recommended
100% letting valuation accuracy
33% letting fee satisfaction
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Latest Reviews
Jessica Whitham
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 33.00% | £400 | £525 |
Address
Crapper & Haigh
9-11 Figtree Lane, Sheffield, South Yorkshire
S1 2DJ
0114 272 9944
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Crapper & Haigh Branches (View All 2)
This rental agency is the ...
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1 Star Review
By : 'Jessica'
Services : 2
Sold price : £850
Would you recommend ? : No
Postcode : S81
20 Jun 2025
People found this helpful
This rental agency is the worst I have ever come across... Read Full Review
Comments on Agent Fees
This estate agents let me and my four children move into a property. With loose wires running though water. Mould and damp all the way though the property. No fire alarms or carbon monoxide detectors. No tops with water worked to have a wash. Holes in the shower and bath so leaking water all in the kitchen. Then to top off my experience I had to share our rental home with rats. Crapper and haigh did absolutely nothing to try and prevent this and had no care in the world for mine and my children’s safety. I would highly recommend to stay clear of this company.
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Jessica Whitham said about Crapper & Haigh
Services : 2Date: 20th Jun 2025
This rental agency is the worst I have ever come across .
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First ...
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5 Star Review
John
By : 'Steve'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : DN4
2 Jun 2025
People found this helpful0
Having read previous reviews we were naturally a little wary of using C&H's services but they came recommended by our estate agent who had been first . Our dealings with John Francis were of a similar high standard. We thought we made need a Level 3 survey but John advised this was not neccessary... Read Full Review
Comments on Agent Fees
Not the cheapest but excellent value and quality of the Survey will have saved us far more in the long run
Comments (0)Having read previous reviews we were naturally a little wary of using C&H's services but they came recommended by our estate agent who had been first .
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Steve Smith said about Crapper & Haigh
Services : Letting( Property Management )Date: 1st Jun 2025
Having read previous reviews we were naturally a little wary of using C&H's services but they came recommended by our estate agent who had been first .
Our dealings with John Francis were of a similar high standard. We thought we made need a Level 3 survey but John advised this was not neccessary and that the much cheaper option of a Level 2 would be far more appropriate.
When the survey landed. Whilst comprehensive , it was written in a format that was easy to understand and digest. Extremely informative and as a result it helped us understand that the property we thought was us , had far too many 'unseen' issues.
As our search now continues we will definitely be using Crapper & Haigh again the property survey.
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One of the worst in ...
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1 Star Review
By : 'Malcolm'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : S10
24 Apr 2022
People found this helpful1
One of the worst in Sheffield. Phone is rarely answered apart by answerphone and they do not respond to emails. Crapper than... Read Full Review
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Malcolm Scott said about Crapper & Haigh
Services : Letting( As a Prospective Landlord/Tenant )Date: 23rd Apr 2022
One of the worst in Sheffield. Phone is rarely answered apart by answerphone and they do not respond to emails. Crapper than others.
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Complete ...
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1 Star Review
John
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : S12
18 Mar 2022
People found this helpful1
This Estate Agent is a disgrace and really shouldn't be allowed to trade in the manner it does in this day and age. John Francis treats his tenants with the contempt he believes they deserve. Due to the nature of the rental property that they "specialise" in, they are frequently... Read Full Review
Comments (0)This Estate Agent is a disgrace and really shouldn't be allowed to trade in the manner it does in this day and age. John Francis treats his tenants with the contempt he believes they deserve. Due to the nature of the rental property that they "specialise" in, they are frequently dealing with the most vulnerable and disadvantaged in the community.
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David Lloyd said about Crapper & Haigh
Services : Letting( As a Tenant )Date: 18th Mar 2022
This Estate Agent is a disgrace and really shouldn't be allowed to trade in the manner it does in this day and age. John Francis treats his tenants with the contempt he believes they deserve. Due to the nature of the rental property that they "specialise" in, they are frequently dealing with the most vulnerable and disadvantaged in the community.
Requests for repairs and maintenance are ignored, if the tenant becomes too persistent then their tenancy is not renewed and they are out on the streets. Mr Francis seems to think he can just keep tenants deposits without justification or explanation such is the arrogance of the man.
I would strongly recommend avoiding this company at all costs. However, such is the demand for low cost housing in the Sheffield area there will always be unfortunate individuals that have no choice but the have dealings with them. For this reason the regulators need to take a long hard look at how Mr Francis conducts his business, and in particular the way he mistreats his tenants.
https://www.examinerlive.co.uk/news/local-news/sheffield-mum-wins-rent-debt-18977067
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Needed to get a RICS survey ...
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1 Star Review
By : 'Bev'
Services : Surveying
Would you recommend ? : No
Postcode : WF2
26 Aug 2021
People found this helpful1
Needed to get a RICS survey and energy report for my 85yr old mum to sell her 'over 55s' property Paid £210 to Crapper and Haigh, and 10 days later I am still chasing them for these documents. Which ever person answers the phone seems to think that taking a contact number and saying... Read Full Review
Comments (0)Needed to get a RICS survey and energy report for my 85yr old mum to sell her 'over 55s' property
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Bev Birkin said about Crapper & Haigh
Services : Surveying( )Date: 25th Aug 2021
Needed to get a RICS survey and energy report for my 85yr old mum to sell her 'over 55s' property
Paid £210 to Crapper and Haigh, and 10 days later I am still chasing them for these documents.
Which ever person answers the phone seems to think that taking a contact number and saying they'll phone you back will suffice... which it would, if they DID actually phone you back!!
God help others in the same position as my mum who don't have someone who can chase things on their behalf.
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Most unprofessional agents ...
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1 Star Review
By : 'Luke'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £450
Would you recommend ? : No
Postcode : S10
14 Jul 2021
People found this helpful2
Having lived in private renting for the best part of two decades, I've dealt with a lot of letting agents. Never have I dealt with such a lackadaisical, unresponsive and unprofessional agents. They don't answer their phones, respond to messages or their emails.. Having been led to... Read Full Review
Comments (0)Having lived in private renting for the best part of two decades, I've dealt with a lot of letting agents. Never have I dealt with such a lackadaisical, unresponsive and unprofessional agents. They don't answer their phones, respond to messages or their emails..
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Luke Kettle said about Crapper & Haigh
Services : Letting( As a Prospective Landlord/Tenant )Date: 13th Jul 2021
Having lived in private renting for the best part of two decades, I've dealt with a lot of letting agents. Never have I dealt with such a lackadaisical, unresponsive and unprofessional agents. They don't answer their phones, respond to messages or their emails..
Having been led to believe I was the first into a property, and trying to arrange a date to sign for it I find out online that they have already agreed a let, having that I've chased them for the best part of week it would've been courteous to let me know.
Don't waste your time, absolutely useless!
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A professional and extremely ...
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5 Star Review
John
By : 'Nicola'
Services : Surveying
Sold price : £200000
Would you recommend ? : Yes
Postcode : S7
7 Sept 2020
People found this helpful0
A professional and extremely knowledgeable estate agent. John Francis, the sole principal offered invaluable advice. Very impressive and highly... Read Full Review
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Nicola Spencer said about Crapper & Haigh
Services : Surveying( )Date: 6th Sep 2020
A professional and extremely knowledgeable estate agent. John Francis, the sole principal offered invaluable advice. Very impressive and highly recommended.
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Worst agency I have ever ...
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2 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : S5
23 Sept 2019
People found this helpful1
They would only take rent by either cash or cheque and they also refused to give me receipts for the cheques I gave them. They lost one of my cheques once, and another time they cashed it in early! Very unreliable! When I asked why they didn't take bank transfers they said they... Read Full Review
Comments (0)They would only take rent by either cash or cheque and they also refused to give me receipts for the cheques I gave them. They lost one of my cheques once, and another time they cashed it in early! Very unreliable!
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Unhappy Renter said about Crapper & Haigh
Services : Letting( As a Tenant )Date: 22nd Sep 2019
They would only take rent by either cash or cheque and they also refused to give me receipts for the cheques I gave them. They lost one of my cheques once, and another time they cashed it in early! Very unreliable!
When I asked why they didn't take bank transfers they said they 'didn't have the facilities' and when I explained that all you need is a bank account the response was 'we do things the old fashioned way here!' Seems very dodgey to me in this day and age!
Another issue is that they would only offer fixed term contracts, which gives them the opportunity to charge you another admin fee and raise the rent price every 6 months.
When I asked about going onto a rolling contract after 1 year like most agencies, I was told that it would not be possible, and I would need to commit to a minimum of 6 more months and sign a new contract.
I was also stung with extortionate deposit deductions.
If I were to say one good thing, it's that the rent was relatively cheap, but I felt like I paid for it in inconvienence and it wasn't worthwhile in the end.
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A very happy experience with ...
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5 Star Review
By : 'Ross'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : S26
31 May 2017
People found this helpful0
A very happy experience with Ann & Karen at Crapper & Haigh. This made buying our first house not as stress full as we thought & a delight to have purchase from... Read Full Review
Comments on Agent Fees
Very reasonable.
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Ross & Lucy said about Crapper & Haigh
Services : Sales( As a Buyer )Date: 30th May 2017
A very happy experience with Ann & Karen at Crapper & Haigh. This made buying our first house not as stress full as we thought & a delight to have purchase from them.
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Sold our house through ...
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5 Star Review
By : 'Hezseltine'
Services : Sales( As a Vendor )
Sold price : £134000
Would you recommend ? : Yes
Postcode : S66
5 May 2017
People found this helpful0
Sold our house through crapper and haigh at swallonest .. The two lady's in the office worked very hard , keeping you informed and ringing round and where professional at all times ... Read Full Review
Comments on Agent Fees
Very good
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Hezseltine said about Crapper & Haigh
Services : Sales( As a Vendor )Date: 4th May 2017
Sold our house through crapper and haigh at swallonest .. The two lady's in the office worked very hard , keeping you informed and ringing round and where professional at all times ,
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Sold my first house with ...
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5 Star Review
A
By : 'nomis'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : S21
15 Mar 2017
People found this helpful1
Sold my first house with Crapper and Haigh, Sales were brilliant at Swallownest and really helpful. Communication via phone and email and they went the extra mile. The 2 ladies in the office do a brilliant... Read Full Review
Comments on Agent Fees
In line with others
Comments (0)Sold my first house with Crapper and Haigh,
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nomis said about Crapper & Haigh
Services : Sales( As a Vendor )Date: 15th Mar 2017
Sold my first house with Crapper and Haigh,
Sales were brilliant at Swallownest and really helpful. Communication via phone and email and they went the extra mile.
The 2 ladies in the office do a brilliant job.
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Avoid at all cost their Sole ...
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1 Star Review
John
By : 'Sheffield'
Services : Letting( As a Tenant )
Rent PCM : £525
Would you recommend ? : No
Postcode : S10
6 Oct 2015
People found this helpful5
Avoid at all cost their Sole PRinciple 'John Francis' is a contagious, difficult and rude man. It honestly baffles me that any business or individual would want to deal with him and by association Crapper & Haigh. They are highly unprofessional and infuriating to speak to / deal with. I have... Read Full Review
What agent could do to change your mind?
Been polite & professional.
Comments (0)Avoid at all cost their Sole PRinciple 'John Francis' is a contagious, difficult and rude man. It honestly baffles me that any business or individual would want to deal with him and by association Crapper & Haigh. They are highly unprofessional and infuriating to speak to / deal with. I have never in all my business dealing as both a landlord and tenant, been spoken to the way John Francis thought was acceptable.
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Sheffield Local said about Crapper & Haigh
Services : Letting( As a Tenant )Date: 5th Oct 2015
Avoid at all cost their Sole PRinciple 'John Francis' is a contagious, difficult and rude man. It honestly baffles me that any business or individual would want to deal with him and by association Crapper & Haigh. They are highly unprofessional and infuriating to speak to / deal with. I have never in all my business dealing as both a landlord and tenant, been spoken to the way John Francis thought was acceptable.
Avoid
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They did nothing thats the ...
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : S5
5 Sept 2015
People found this helpful4
They did nothing thats the point. Where to start they are useless n thacstaff are rude. Avoid at all costs worst estate afent ive dealt with and I deal with plenty of estate agents from student to private to even council abd they run property's from 1 to thousands. Crapper abd haigh are without... Read Full Review
Comments (0)They did nothing thats the point.
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James Fairbrother said about Crapper & Haigh
Services : Letting( As a Tenant )Date: 4th Sep 2015
They did nothing thats the point.
Where to start they are useless n thacstaff are rude. Avoid at all costs worst estate afent ive dealt with and I deal with plenty of estate agents from student to private to even council abd they run property's from 1 to thousands. Crapper abd haigh are without doubt the worst
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Absolutely disgraceful ...
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1 Star Review
By : 'Cherie'
Services : Letting( As a Tenant )
Rent PCM : £515
Would you recommend ? : No
Postcode : S26
7 Aug 2014
People found this helpful7
Absolutely disgraceful conduct from Crapper and Haigh- we arranged to have the property professionally cleaned and were given permission by a member of the team to retain the keys over an additional weekend in order to do this. We then received a letter informing us that we would forefit our... Read Full Review
Comments on Agent Fees
Extortionate!
Comments (0)Absolutely disgraceful conduct from Crapper and Haigh- we arranged to have the property professionally cleaned and were given permission by a member of the team to retain the keys over an additional weekend in order to do this. We then received a letter informing us that we would forefit our deposit because we had not returned the keys at the end of the contract! We've also not been told where our deposit has been stored for safekeeping!
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Cherie said about Crapper & Haigh
Services : Letting( As a Tenant )Date: 6th Aug 2014
Absolutely disgraceful conduct from Crapper and Haigh- we arranged to have the property professionally cleaned and were given permission by a member of the team to retain the keys over an additional weekend in order to do this. We then received a letter informing us that we would forefit our deposit because we had not returned the keys at the end of the contract! We've also not been told where our deposit has been stored for safekeeping!
Many many emails and phonecalls, 2 official complaints and no one has responded to us. We will be taking this matter to the Property Ombudsman.
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