Finally Arranged a viewing for a property, Took them 3 days to arrange it and me Chasing them, they were happy for me to drive two hours away knowing fully well an offer was accepted on the property! Called the same to put in an offer, called me Back at the end of the day to say an offer was... Read Full Review

Very limited knowledge. I was contacted after I enquired about a property only to be met with a rude and unhelpful attitude from the Lettings manager. Also I expected someone in this position to have a basic understanding of Scottish property legislation, which she did not. There are far better... Read Full Review

I live in a different area from the flat I rent out so am reliant on the agent for organising any repairs. I originally commissioned a local agent to look after the flat, however this agent was subsequently taken over by Countrywide. they have taken over six months to organise repairs after a... Read Full Review

Beyond useless is the only way to describe the team at Glasgow Merchant City. They are often friendly but don't actually seem to do anything for the money you pay as a landlord. My partner made repeated phonecalls to chase every last detail of anything agreed with them, tenants waiting for... Read Full Review

We have read a lot of bad reviews about this letting agent and were a bit suspicious of the dealings, but that might have been our own bias after having read all the bad reviews. I do not recall much details from when we have started renting. Although we did have to follow up a few times, the... Read Full Review

Worst agents ever. Avoid them at all costs if you can. They've been absolutely unprofessional when it came to my flatmate and I signing our tenancy agreement. They have lied to me about them contacting my guarantor for their details, even though my guarantor had assured me they had given the... Read Full Review

Worst company ever! After weeks of chasing up over the phone, Countrywide finally gave me a viewing slot for a rental property in Glasgow on a Saturday at 2.30pm. Apparently, the existing tenants were being difficult and not allowing them access to the property. Nevermind. Atleast I got a viewing... Read Full Review

We moved in on the 6th of March, since that point we have had no hot water or heating. It is currently the 16th and so we have went 10 days without a resolution. We have not been provided with any regular updates, I have raised 2 tickets and have not been contacted once, and we are no closer to... Read Full Review

On this street there are about 10 different agencies. Now, I am no econony expert, but I would naively expect that with such high competition the customer service would be stellat. Err, no... far from it. Sure we entered as tenants needing to renew the contract so I do understand that on the... Read Full Review

All staff can be classed as unprofessional. Try phoning and you get voicemail. When staff decide to call you back they are rude. if you are interested in renting a property advertised heaven help you --you have to do all the running. No way will a member of staff keep you in the... Read Full Review

Those people decided to keep 1000 pounds deposit for no reason whatsoever. They did not provide any evidence or any receipt. On the phone they told me that the cleaning was 100-150 pounds roughly (the house was in perfect order when we left it) and they kept the rest for other expenses about which... Read Full Review

The worst estate agency ever. The misery these guys made me go through was atrocious. The staff at candleriggs branch are rude, unhelpful and dishonest including the manager. They lie through their teeth. I would never ever deal with these guys again and nor will I recommend them. I am a landlord... Read Full Review

Abysmal service. I have let from Countrywide twice now and both times the service has been lazy, shocking and at times unsavoury. There is obviously no communication between staff as each person gives me contrasting information, and I am always misguided on what documents I need to send, who needs ... Read Full Review

Countrywide seems to have a corporate culture of misleading and mistreating tenants (and, from what I hear, landlords as well). They never responded to my written requests to do anything (repairs, initial cleaning, etc.) What's worse, they sometimes respond positively by phone (never in writing)... Read Full Review

The whole experience has been a nightmare? The staff never return calls, have a low regard for tenants and seldom carry out what was promised. They also mark you as a problem as soon as you ask to get things resolved. Will move agent as soon as current tenant vacates and our new property will not... Read Full Review

Hi, We had let our property through countrywide letting in 26-Jun-2012. Initially things were ok. However after the 1st tenant left, they deducted cleaning charges from our rent saying they will be paying it back. After the 2nd tenant it was same story again. We had twice paid for cleaning... Read Full Review

The agent did not turn up for check in on two occasions meaning the time I spent cleaning and tidying up the property was not seen. I had to come out of my lease early and Countrywide made it seem like they were doing me a favour and it was hassle for them - when in fact I was up to date on rent... Read Full Review