By : 'Matthew' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SL4
22 Aug 2023
People found this helpful0
<p>Landlords beware! </p><p> In 2021, Chancellors deceptively advertised property as being 'no deposit' and tried to trick me into signing up for a tenancy deposit scheme. They prefilled in the form, and only after I had paid a holding deposit did I discover this was a... Read Full Review
Services : Letting( As a Tenant )Date: 21st Aug 2023
<p>Landlords beware! </p><p> In 2021, Chancellors deceptively advertised property as being 'no deposit' and tried to trick me into signing up for a tenancy deposit scheme. They prefilled in the form, and only after I had paid a holding deposit did I discover this was a complicated insurance scheme. They would have charged the landlord £50 a month for something I as tenant had no need for and had never asked for. The ASA agreed the advertising was misleading. </p><p> Contractors selected by Chancellors installed a replacement boiler using non-gas safe fitters which broke the law, and I believe Chancellors did not inform the landlord. I told Chancellors the very same day I had concerns. The boiler was condemned after inspection by Gas-safe and the manufacturer. The HSE confirmed to me, in writing, that the contractor had broken the law. I asked Chancellors for months on end if they had told the landlord. They refused to answer and I even tried to get the ombudsman to force them to tell him. In the end, I wrote the landlord a letter. He said he had been completely unaware there had been a problem. He understandably ended up using his own contractors for several repairs rather than continuing to entrust work to Chancellors. </p><p> Finally, I checked-out of the property today with my landlord understandably switching letting agent and was only told at 2117 last night by text message the checkout would be at 11am the next day. </p><p> Landlords, I would strongly suggest you do not trust your property to these people and find a reputable local agent who will act in your interests. </p><p> Tenants - it's hard out there at the moment, but if you must rent from Chancellors it's probably a good idea to make sure you've got the Landlord's details.</p>
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By : 'RuM2019' Services : Letting( As a Owner ) Rent PCM : £1100 Would you recommend ? : No Postcode : SL4
2 Apr 2019
People found this helpful3
This branch handled our rental and one of the agents, Harj, took it upon himself to take all the extra keys out of the property after a viewing. He said it would be safer in case cleaners or contractors came in. It now transpires that he never logged the keys and has been dismissed from the... Read Full Review
Services : Letting( As a Owner )Date: 1st Apr 2019
This branch handled our rental and one of the agents, Harj, took it upon himself to take all the extra keys out of the property after a viewing. He said it would be safer in case cleaners or contractors came in. It now transpires that he never logged the keys and has been dismissed from the company. No-one bothered to notify us and I had been emailing him as his account was still active..
The branch don't know where the keys are and the tenants have moved in knowing that the keys are out there somewhere, together with the parking access fob, as well as keys to our garage where we stored personal belongings. I contacted the branch to speak to someone, and Vivienne has been brought in to cover, and said the matter was being looked at by her director but she couldn't give me a timescale as to when it would be resolved. She kept saying she didn't know anything about it as didn't work at the branch previously; whilst I fully appreciate that she is a representative of the company.
I am now looking at legal action against Chancellors to try and get this remedied and some security for both the tenants and us.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.