The UK's Largest Customer Review Website for the Property Industry
Hartlepool, TS24
5/5, 170 Reviews
98% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
Welcome to Castledene Sales & Lettings, the current Sunday Times Northern Letting Agent of the Year 2016 � a reason we attribute to Customer Service being at the forefront of everything we do.
This focus ensures our customers receive a level of service that surpasses their expectations and those of our co
mpetitors. The reason why this Service is so good ? We are unrivalled when it comes to staff development & training, meaning you can rest assured that whatever your property requirements, you are in safe hands with Castledene.
Operating from 4 branches, our multi award winning Property Management & Sales company covers the entire North East of England.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £28,500 | £230,000 |
Areas covered
- TS23
- TS24
- TS25
- TS26
Address
Castledene Sales & Lettings
19 Victoria Road, Hartlepool, County Durham
TS24 7SE
01429 856565
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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Latest Properties
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Castledene Sales & Lettings Branches (View All 4)
These two work so hard and ...
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5 Star Review
By : 'Lisa'
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : TS26
13 Dec 2017
People found this helpful0
These two work so hard and from moving in to my home they have always been so lovely. Any repairs I report are always dealt with immediately and their contractors are really friendly. I wouldn't rent of anyone other than castledene. They are brilliant... Read Full Review
Comments on Agent Fees
Good
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Exceptional!!! I have 6 ...
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5 Star Review
By : 'D'
Services : Letting (As a Owner)
Rent PCM : £500
Would you recommend ? : Yes
Postcode : TS26
12 Dec 2017
People found this helpful0
Exceptional!!! I have 6 houses in Hartlepool, Stockton and Middlesbrough and all were problematic to me. After changing management to Castledene, the difference is certainly noticeable. The service levels are outstanding and the confidence I have in the girls is as high as could be. All 4... Read Full Review
Comments on Agent Fees
Worth every penny.
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Smashing lasses. Genuinely ...
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5 Star Review
By : 'Wombwell'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TS26
12 Dec 2017
People found this helpful0
Smashing lasses. Genuinely have went out of their way to help me. Would tell anyone to use castledene. Thank... Read Full Review
Comments on Agent Fees
Good
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5* service all round. Without ...
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5 Star Review
By : 'Jakey'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TS25
12 Dec 2017
People found this helpful0
5* service all round. Without doubt the best agent I have used in all my years as a landlord. Highly... Read Full Review
Comments on Agent Fees
Good
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Superb service! I have used ...
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5 Star Review
By : 'Carolyn'
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : TS26
11 Dec 2017
People found this helpful0
Superb service! I have used Castledene in Hartlepool for 3 years now and actually followed the girls when they joined from a previous agent simply because they give me such an excellent service which gives me total peace of mind. I know they look after my properties like they were there... Read Full Review
Comments on Agent Fees
Excellent for the level of service received.
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Absolutely love these two! ...
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5 Star Review
By : 'Ian'
Services : Letting (As a Owner)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : TS25
11 Dec 2017
People found this helpful0
Absolutely love these two! Professional, helpful and very effective. They manage my portfolio really well and make my life so much easier. I would definitely recommend them to any landlord looking for a managing... Read Full Review
Comments (0)Was this helpful?:
Always happy to help and ...
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5 Star Review
By : 'Chris'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : TS26
8 Dec 2017
People found this helpful0
Always happy to help and amazing customer care. Can't ask for more, Friendly and helpful and with a smile even on them cold Monday... Read Full Review
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I would certainly recommend ...
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5 Star Review
By : 'Louise77'
Services : Letting (As a Owner)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : TS27
8 Dec 2017
People found this helpful0
I would certainly recommend Castledean to everyone. Professional and reliable staff who go out their way to help. It all went smoothly and quickly. I wouldn't use anyone... Read Full Review
Comments on Agent Fees
I found fees are good compared to other companies.
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Louise Wray , from the ...
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5 Star Review
By : 'Jolanda'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
7 Dec 2017
People found this helpful0
Louise Wray , from the castldine Group , Hartlepool one of the best agents I have had the pleasure to speak to. Listened to what I needed and was absolutely amazing with the option she presented to me. Worth every second spent with her and now I know exactly what I... Read Full Review
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The guys who work here are ...
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5 Star Review
By : 'Julie'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
7 Dec 2017
People found this helpful0
The guys who work here are great, very friendly and helpful. Louise in particular has become a friend to both myself and my daughter outside of work hours as well, Very professional, I very highly recommend, the company and Louise herself in... Read Full Review
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Louise is a consummate ...
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5 Star Review
By : 'Karl'
Services : Sales (As a Buyer)
Sold price : £116000
Would you recommend ? : Yes
Postcode : TS20
7 Dec 2017
People found this helpful0
Louise is a consummate professional, always friendly, polite and her exceptional customer service skills are second to none! Would recommend Louise and her team to... Read Full Review
Comments on Agent Fees
Very reasonable
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Would recommend Louise, ...
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5 Star Review
By : 'Joanne'
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : TS26
7 Dec 2017
People found this helpful0
Would recommend Louise, louise would go above and beyond for all customers . When I need to move I would definitely go to Louise for help and... Read Full Review
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I have had numerous dealings ...
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5 Star Review
By : 'Parko'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TS25
7 Dec 2017
People found this helpful0
I have had numerous dealings with Louise over the years. She is very professional at her job and has a really bubbly personality which makes it always pleasant when communicating. I would highly recommend her to anyone who either wants to sell or rent their... Read Full Review
Comments on Agent Fees
Good
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Always helpful, ...
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5 Star Review
By : 'James'
Services : Letting (As a Owner)
Rent PCM : £585
Would you recommend ? : Yes
Postcode : TS25
7 Dec 2017
People found this helpful0
Always helpful, knowledgeable, polite and professional. From valuation to two years later I'm genuinely delighted I choose Castledene to look after my house. Keep up the good work... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Definitely would consider ...
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5 Star Review
By : 'A'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : TS24
7 Dec 2017
People found this helpful0
Definitely would consider using castledene for when I'm be moving next. Friendly welcome staff and born and bred in the North... Read Full Review
Comments (0)Was this helpful?:
First class service from ...
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5 Star Review
By : 'Landlord!'
Services : Letting (As a Owner)
Rent PCM : £650
Would you recommend ? : Yes
Postcode : TS25
5 Dec 2017
People found this helpful0
First class service from first class staff!! Louise and Lizzie are fantastic and if your looking for a team to look after your rental properties I couldn't recommend them enough! My portfolio is managed with ease and... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Louise manages all of my ...
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5 Star Review
By : 'Jamie'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TS18
5 Dec 2017
People found this helpful1
Louise manages all of my properties now and everything runs 100% smoothly. If you're a landlord and need your property managed, give Louise @ Castledene a... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Great girls, great at what ...
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5 Star Review
By : 'Tony'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TS25
4 Dec 2017
People found this helpful1
Great girls, great at what they do! Haven't had a single issue since transferring my portfolio to Castledene Hartlepool! I would certainly... Read Full Review
Comments on Agent Fees
good
Comments (0)Was this helpful?:
Delighted with the service I ...
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5 Star Review
By : 'Lily'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TS26
4 Dec 2017
People found this helpful0
Delighted with the service I receive. Since moving my portfolio to castledene and with the help of Louise and Lizzie, my life is simpler! They take all the hassle out of renting for me! Couldn't recommend... Read Full Review
Comments on Agent Fees
Excellent
Comments (0)Was this helpful?:
I rent my house from ...
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5 Star Review
By : 'Grace'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : TS25
4 Dec 2017
People found this helpful0
I rent my house from castledene and from the initial viewing threw to 18 months later we are still so happy. Nothings a problem, any repairs we have are dealt with fast and we are so happy in our home!! Special thanks to Louise and Liz for everything you... Read Full Review
Comments on Agent Fees
Good
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Last updated at 3/31/2017, 5:01:33 AM by allAgents
