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York, YO1
3.4/5, 7 Reviews
57% Recommended
100% letting valuation accuracy
57% letting fee satisfaction
Established in 1855 with 38 offices across the country including 13 in central London, our expert sales, lettings and new homes teams are best placed to advise sellers, buyers, landlords, tenants and developers on all their property requirements.
Latest Reviews
Danielle Bartley-mould
Paul Stansfield
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 57.00% | £1,200 | £1,300 |
Address
Carter Jonas
82 Micklegate, York, Yorkshire
YO1 6LF
01904 558200/01904 558231
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Carter Jonas Branches (View All 24)
Avoid avoid avoid do not use ...
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2 Star Review
By : 'Jenny'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : YO23
25 Apr 2023
People found this helpful1
Avoid avoid avoid do not use this agency, they do not do repairs, they give you false promises to redecorate and in my opinion left me and my two children to live in unreasonable conditions for two years and because I complained I had to fight to get my deposit back. I can honestly say I would... Read Full Review
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Jenny Newman said about Carter Jonas
Services : Letting( As a Tenant )Date: 25th Apr 2023
Avoid avoid avoid do not use this agency, they do not do repairs, they give you false promises to redecorate and in my opinion left me and my two children to live in unreasonable conditions for two years and because I complained I had to fight to get my deposit back. I can honestly say I would rather live on the street than use this agency again. I have owned my own property until now but due to my personal circumstances I had to rent, once I'm back on the housing market and if I needed to rent my property it will certainly not be through Carter Jonas.
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AVOID AVOID AVOID do not use ...
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1 Star Review
Sam
David
By : 'J'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : YO31
25 Apr 2023
People found this helpful0
AVOID AVOID AVOID do not use this agency they do not do repairs they left me and my two children living in my opinion unreasonable conditions, they give you false promises to redecorate and because I complained I had to fight to get my deposit back. DO NOT USE THIS AGENCY I would personally rather... Read Full Review
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J Newman said about Carter Jonas
Services : Letting( As a Tenant )Date: 25th Apr 2023
AVOID AVOID AVOID do not use this agency they do not do repairs they left me and my two children living in my opinion unreasonable conditions, they give you false promises to redecorate and because I complained I had to fight to get my deposit back. DO NOT USE THIS AGENCY I would personally rather live on the street than use this agency again....
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Highly ...
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5 Star Review
David
Judith
By : 'Danielle'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : YO31
21 Apr 2021
People found this helpful0
This review is based on the York Lettings branch. I can not recommend them enough, if you are looking for a rental with staff that genuinely show an interest and go out their way to be helpful, then this is the agents for you. We had the pleasure of dealing with Judith who kept us completely... Read Full Review
Comments (0)This review is based on the York Lettings branch.
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Danielle Bartley-mould said about Carter Jonas
Services : Letting( As a Tenant )Date: 20th Apr 2021
This review is based on the York Lettings branch.
I can not recommend them enough, if you are looking for a rental with staff that genuinely show an interest and go out their way to be helpful, then this is the agents for you.
We had the pleasure of dealing with Judith who kept us completely informed along the way. We had a set back due to the tenants currently in the property changing dates and Judith went above and beyond to help us and was very sympathetic to our position.
We'd like to Thank Judith and also David for all their help and would highly recommend them to anyone looking to rent.
Great service, professional staff with true empathy for others which is a rarity these days.
Many thanks
Danielle & Tony Bartley-Mould
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Impressive service from ...
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5 Star Review
David
By : 'Paul'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : YO1
1 Jul 2019
People found this helpful0
Impressive service from David and Grace - let my property in 24 hours! Would not hesitate to recommend Carter Jonas... Read Full Review
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Paul Stansfield said about Carter Jonas
Services : Letting( As a Owner )Date: 30th Jun 2019
Impressive service from David and Grace - let my property in 24 hours! Would not hesitate to recommend Carter Jonas lettings.
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Thank ...
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5 Star Review
David
By : 'Hazel'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : YO1
4 Oct 2018
People found this helpful1
David was excellent letting agent and represented both the interest of owner and tenants fairly. He is seeks to find solutions to problems and has a very professional approach. I would recommend him and his company... Read Full Review
Comments on Agent Fees
Reasonable fees
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Hazel said about Carter Jonas
Services : Letting( As a Tenant )Date: 3rd Oct 2018
David was excellent letting agent and represented both the interest of owner and tenants fairly. He is seeks to find solutions to problems and has a very professional approach. I would recommend him and his company highly
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Being historical clients of ...
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5 Star Review
Kate
By : 'Ian'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : YO23
18 Oct 2016
People found this helpful1
Being historical clients of Carter Jonas we were introduced to Kate in the Letting Department as we were requiring tenants for two apartments in the Residence, a quality refurbishment of Terry's Chocolate Factory. In each case Kate sourced the suitable tenants prior to us receiving the keys and has ... Read Full Review
Comments on Agent Fees
We find their charges very competitive.
Comments (0)Was this helpful?:
Ian said about Carter Jonas
Services : Letting( As a Owner )Date: 17th Oct 2016
Being historical clients of Carter Jonas we were introduced to Kate in the Letting Department as we were requiring tenants for two apartments in the Residence, a quality refurbishment of Terry's Chocolate Factory. In each case Kate sourced the suitable tenants prior to us receiving the keys and has done a fantastic job of liasing with both parties to make a happy and smooth transaction.With her professional knowledge coupled with people skills and the devoted time given to the detail and demands of both parties we have hesitation in recommending their services.
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Frustrating and hampered by ...
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1 Star Review
By : 'Simon'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : S36
2 Sept 2014
People found this helpful7
Frustrating and hampered by the representatives lack of relevant knowledge. Generally negative attitude towards prospective tenants. Carter Jonas have a rather demeaning approach to tenant selection. They run a beauty parade. You need to pay to enter the competition. If you fail the credit... Read Full Review
What agent could do to change your mind?
Been more knowledgeable, open minded, fairer and flexible. In short, be reasonable.
Comments (0)Frustrating and hampered by the representatives lack of relevant knowledge. Generally negative attitude towards prospective tenants.
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Simon said about Carter Jonas
Services : Letting( As a Prospective Landlord/Tenant )Date: 1st Sep 2014
Frustrating and hampered by the representatives lack of relevant knowledge. Generally negative attitude towards prospective tenants.
Carter Jonas have a rather demeaning approach to tenant selection. They run a beauty parade. You need to pay to enter the competition.
If you fail the credit checks you get a refund.
If you are not selected for the short list you get a refund.
If you are not chosen by the landlord you get a refund.
If you voluntarily drop out you DO NOT get a refund.
Be careful of this last one. Even if you change your mind it would be cheaper to be rude to the landlord rather than come clean and admit you no longer want the property. Even if, just for example, you decided you had little faith in the agents commitment to refurbish the property to minimal habitation standards, remove the bee nest, fix the leaking roof, fix the eye-watering stench in the lounge and put the doors back on. Even then, you are still not going to get a refund.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1/25/2018, 7:43:00 AM by allAgents
