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Epsom-Lettings, Epsom KT18
4.6/5, 36 Reviews
89% Recommended
100% sales valuation accuracy
50% letting valuation accuracy
75% sales fee satisfaction
50% letting fee satisfaction
No Description Found
Latest Reviews
Robert Thompson
Gemma Henderson
Hanna Alleway-Hayes
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 75% | £332,500 | £750,000 |
| Lettings | 50% | 50% | £1,000 | £1,440 |
Areas covered
- Epsom, Yule, Ashtead
- Esher
- KT10
- KT17
- KT18
- KT19
- KT20
- KT21
- KT22
- SM7
- Taddworth, Langley vale
Address
Cairds Estate Agents
3 West Street, Epsom, Surrey
KT18 7RL
01372 731966
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Cairds Estate Agents Branches (View All 3)
Cairds - The ...
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1 Star Review
By : 'Saz'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : KT17
19 Apr 2022
People found this helpful0
We had one of the worst renting experiences with Cairds, I honestly could write a book about how bad their service is. Not only do their staff gossip all day in the office about tenants, they allow HORRIBLE landlords to rent their poorly kept properties out and the agency does nothing to prevent... Read Full Review
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We had one of the worst renting experiences with Cairds, I honestly could write a book about how bad their service is. Not only do their staff gossip all day in the office about tenants, they allow HORRIBLE landlords to rent their poorly kept properties out and the agency does nothing to prevent it. We had so many issues in our flat from DAY ONE which Cairds blind sided us too & we ended up spending our own money to resolve the problems as the agency and the land lord was no help at all. We rarely complained but when we did, shortly after we was handed our 4 week notice. Kicked out with a brand new baby, because we complained about a washing machine that was damaging our clothes. (We was planning on leaving anyway as we couldn’t justify living their any longer, but despite this, they still served us a notice with no reason and/or courtesy from the Landlord)
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Saz said about Cairds Estate Agents
Services : Letting( As a Tenant )Date: 19th Apr 2022
We had one of the worst renting experiences with Cairds, I honestly could write a book about how bad their service is. Not only do their staff gossip all day in the office about tenants, they allow HORRIBLE landlords to rent their poorly kept properties out and the agency does nothing to prevent it. We had so many issues in our flat from DAY ONE which Cairds blind sided us too & we ended up spending our own money to resolve the problems as the agency and the land lord was no help at all. We rarely complained but when we did, shortly after we was handed our 4 week notice. Kicked out with a brand new baby, because we complained about a washing machine that was damaging our clothes. (We was planning on leaving anyway as we couldn’t justify living their any longer, but despite this, they still served us a notice with no reason and/or courtesy from the Landlord)
Upon moving in, we was promised a professional clean, we never received one, the flat was disgusting with things broken. Previous tenant had animals living in the flat, despite it being on the contract that no pets were allowed. From day one, we had a broken bathroom fan, broken bath panel, broken curtain rail, broken shower holder, broken washing machine drum and filter, broken light bulbs, unclean flat full of animal hair, dirty oven, thermostat needing replacing, mildew growing, drafty windows, paint peeling, flooring unlevel, skirting boards hanging off, nails all over the walls... I could go on, the list really is endless.
When we told Cairds our property wasn’t clean upon arrival as promised & in the contract, they did nothing and offered no solution. From then, the flood gates of problems opened. The flat we rented wasn’t ventilated properly with no air vent and drafty windows causing mould to grow throughout the building over the period of our year stay, when we mentioned to Cairds, they told us it’s our own fault and to ‘Open a window’… In the middle of WINTER with a new born baby. They offered no solution to ANY issue we raised, everything was OUR fault (even though it wasn’t) We couldn’t believe it. In the end we stopped trying and paid out for a dehumidifier for the sake of our baby to help with the moisture in the air causing the damp. This should of been an expense they or the landlady paid for after all we are giving them our rent money, on time, every month for a flat with absolute no up keep. The land lady should be ASHAMED, but I’m sure she wont be, as the agency allow her negligence. After all she has kept the same mouldy curtains and dirty, stained shower curtain for every tenant for at least the past 4 years going off the photographs on the letting. Absolutely disgusting. We kept them in storage and got them back out before leaving, we couldn’t justify using such things.
Cairds do not adhere to their own contract & do not live up to their end of the bargain. They especially like to grab onto vulnerable tenants who they think won’t complain, but unfortunately for them, that’s not how it works. Some people may pay the rent, keep quiet and put up with that, but definitely not us. They continue to let the landlords be cowboys. Rubbish service & will NEVER be using them again. We are so glad to be gone and not forced to pay a penny more towards that horrible land lady.
Thank God our deposit was protected and there were no crafty moves to try and deduct any funds from us… Probably because they had no leg to stand on if they wanted to try.
Good luck to the new Tenants who use Cairds and their dodgy landlords. You’re gonna need it!
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From the tenants first ...
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5 Star Review
Millie,
By : 'Robert'
Services : Letting( As a Owner )
Rent PCM : £1440
Would you recommend ? : Yes
Postcode : KT22
23 Jan 2022
People found this helpful0
From the tenants first viewing my property to them moving in took 8days. Well done Millie, Jade and the letting... Read Full Review
Comments (0)From the tenants first viewing my property to them moving in took 8days.
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Robert Thompson said about Cairds Estate Agents
Services : Letting( As a Owner )Date: 23rd Jan 2022
From the tenants first viewing my property to them moving in took 8days.
Well done Millie, Jade and the letting team.
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Property Purchase - Prompt ...
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5 Star Review
By : 'harrylee17'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT18
2 Oct 2021
People found this helpful0
Property Purchase - Prompt follow-up upon initial contact. Consistency on price information needs to be improved, as we have got different indications from different staff during initial price negotiation stage. We used our own conveyancing solicitor, so we have no comment on the ones they... Read Full Review
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harrylee17 said about Cairds Estate Agents
Services : Sales( As a Buyer )Date: 1st Oct 2021
Property Purchase - Prompt follow-up upon initial contact. Consistency on price information needs to be improved, as we have got different indications from different staff during initial price negotiation stage. We used our own conveyancing solicitor, so we have no comment on the ones they suggested. Upon offer and acceptance, the service and information transparency improved a lot. Cairds acted as the bridging communicator between us and the seller, and turnaround time is very short, which is excellent. The team in Epsom office are reachable via email/phone and knowledgeable about the prevailing market. Overall they are helpful in the transaction.
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Fantastic team in ...
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5 Star Review
Lorna
By : 'Gemma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT18
27 Sept 2021
People found this helpful0
We recently rented a place through Cairds in Epsom, Lorna was absolutely fantastic, she was efficient and knowledgable and anything she was unsure of she found out and got right back to us. Her team were equally as helpful and managed to get us into the new rental within 1.5 weeks. Couldnt... Read Full Review
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Gemma Henderson said about Cairds Estate Agents
Services : Letting( As a Tenant )Date: 27th Sep 2021
We recently rented a place through Cairds in Epsom, Lorna was absolutely fantastic, she was efficient and knowledgable and anything she was unsure of she found out and got right back to us. Her team were equally as helpful and managed to get us into the new rental within 1.5 weeks. Couldnt recommend them enough, great team to work with.
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I would recommend Cairds ...
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5 Star Review
Millie
By : 'James'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT17
4 Sept 2020
People found this helpful0
I would recommend Cairds lettings and especially Millie rarely do you find someone who understands customer service and also has good knowledge of letting and contract law. I feel my property is in safe... Read Full Review
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James Burgess said about Cairds Estate Agents
Services : Letting( As a Owner )Date: 3rd Sep 2020
I would recommend Cairds lettings and especially Millie rarely do you find someone who understands customer service and also has good knowledge of letting and contract law. I feel my property is in safe hands.
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I used Cairds letting Company ...
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5 Star Review
Millie
Millie
By : 'Hanna'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : KT19
25 Aug 2020
People found this helpful0
I used Cairds letting Company very helpful, very caring, friendly and competent. Millie White and Jane were working hard to find me a reliable tenant twice and I am very grateful. I highly recommend Cairds Company . Hanna... Read Full Review
Comments (0)I used Cairds letting Company very helpful, very caring, friendly and competent.
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Hanna Alleway-Hayes said about Cairds Estate Agents
Services : Letting( As a Owner )Date: 24th Aug 2020
I used Cairds letting Company very helpful, very caring, friendly and competent.
Millie White and Jane were working hard to find me a reliable tenant twice and I am very grateful.
I highly recommend Cairds Company .
Hanna Alleway-Hayes
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Thomas dealt with the sale of ...
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5 Star Review
Thomas
By : 'Andrew'
Services : Sales( As a Vendor )
Sold price : £332500
Would you recommend ? : Yes
Postcode : KT19
4 Dec 2019
People found this helpful0
Thomas dealt with the sale of my property Thomas was a joy to deal with totally committed proffesssional and compitent and very well spoken a all round nice guy who i would highly reccommend if dealing with... Read Full Review
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Andrew Hinksman said about Cairds Estate Agents
Services : Sales( As a Vendor )Date: 4th Dec 2019
Thomas dealt with the sale of my property Thomas was a joy to deal with totally committed proffesssional and compitent and very well spoken a all round nice guy who i would highly reccommend if dealing with cairds
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Edit of this review, Simon ...
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4 Star Review
Simon
By : 'Jean-Louis'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : KT19
24 Jun 2019
People found this helpful0
Edit of this review, Simon dealt with my situation personally and advised on what to do and helped massively with coming to terms with a deposit... Read Full Review
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Jean-Louis Solomon said about Cairds Estate Agents
Services : Letting( As a Tenant )Date: 23rd Jun 2019
Edit of this review, Simon dealt with my situation personally and advised on what to do and helped massively with coming to terms with a deposit repayment.
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1 Star Review
By : 'Disappointed'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : KT19
22 Aug 2017
People found this helpful5
Extremely disappointed with Cairds Lettings Agency Epsom. Their communication is appalling. I have been let down by them on a number of occasions. Promise the World and deliver nothing. They'll try to extract from you every last penny to justify themselves. They do not act in the best... Read Full Review
Comments on Agent Fees
After complaining, the fees were re-imbursed. But I had to chase them for that following their 'promise'. I also had to chase them for the monthly rental fee.
Comments (0)Extremely disappointed with Cairds Lettings Agency Epsom. Their communication is appalling. I have been let down by them on a number of occasions. Promise the World and deliver nothing. They'll try to extract from you every last penny to justify themselves. They do not act in the best interests of the Landlord or Tenant, only wanting their so called 'service' money. Really regretting using them to rent my property and will be looking, come renewal of the lease, to get a different company involved. I would actively discourage any Landlord from using their 'services'.
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Disappointed of Epsom said about Cairds Estate Agents
Services : Letting( As a Owner )Date: 21st Aug 2017
Extremely disappointed with Cairds Lettings Agency Epsom. Their communication is appalling. I have been let down by them on a number of occasions. Promise the World and deliver nothing. They'll try to extract from you every last penny to justify themselves. They do not act in the best interests of the Landlord or Tenant, only wanting their so called 'service' money. Really regretting using them to rent my property and will be looking, come renewal of the lease, to get a different company involved. I would actively discourage any Landlord from using their 'services'.
Marks out of 10. I'm struggling to give them a 2.
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A big thank you to the team ...
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5 Star Review
Simon
By : 'Excellent'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT21
17 Jul 2017
People found this helpful0
A big thank you to the team at Cairds, including Simon Caird, Ellen Gregory-Dade, Gavin Newton and Stephen Goldstraw for selling my property with passion. It was a challenging sale and the team have been totally fantastic and I felt completely cared for and listened to. After sales in particular... Read Full Review
Comments on Agent Fees
Good
Comments (0)A big thank you to the team at Cairds, including Simon Caird, Ellen Gregory-Dade, Gavin Newton and Stephen Goldstraw for selling my property with passion.
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Excellent Service said about Cairds Estate Agents
Services : Sales( As a Vendor )Date: 16th Jul 2017
A big thank you to the team at Cairds, including Simon Caird, Ellen Gregory-Dade, Gavin Newton and Stephen Goldstraw for selling my property with passion.
It was a challenging sale and the team have been totally fantastic and I felt completely cared for and listened to.
After sales in particular was exceptional and Stephen Goldstraw who supported me tirelessly to the point of exchange of contracts, showed an unwavering focus, great business and legal knowledge, dogged commitment and excellent communication skills. Stephen's hard work and commitment to making sure all went smoothly should be commended as his 'over and above the call of duty' service to me as the client was exceptional. The approach he took was tenacious and reassuring and I don't think I have come across someone in a long time that has such commitment in helping others and who is so customer focused.
Ellen was amazing in arranging numerous viewings in a short space of time and her tenacity and proactivity was impressive. She is great at what she does and customer satisfaction is her key goal.
Gavin worked hard to find prospective buyers and his negotiation skills were impressive.
Simon as always is a total delight to work with and his energy and positivity is infectious!
A great team, and by being so determined to help me sell my home, have enabled me to now live the life I have dreamed of doing for so long. THANK YOU!
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Sofie has been extremely ...
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4 Star Review
Sofie
By : 'Mr.'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT18
30 Jun 2016
People found this helpful0
Sofie has been extremely helpful in dealing with the sale of our property in Epsom. She has kept us well informed of progress of the... Read Full Review
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Comments on Agent Fees
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Mr. Clubb said about Cairds Estate Agents
Services : Sales( As a Vendor )Date: 29th Jun 2016
Sofie has been extremely helpful in dealing with the sale of our property in Epsom. She has kept us well informed of progress of the sale.
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Good and efficient service ...
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5 Star Review
By : 'Zed'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : KT18
22 Nov 2013
People found this helpful0
Good and efficient service from knowledgeable and joined up team, who arranged viewings promptly and negotiated with Landlord effectively. Kept in good... Read Full Review
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Zed said about Cairds Estate Agents
Services : Letting( As a Prospective Landlord/Tenant )Date: 22nd Nov 2013
Good and efficient service from knowledgeable and joined up team, who arranged viewings promptly and negotiated with Landlord effectively. Kept in good contact.
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Christian has been excellent ...
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5 Star Review
By : 'Ines'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT21
8 Aug 2013
People found this helpful0
Christian has been excellent through all the process. He has done everything he could to organise a property view before the viewings have started, as I was going on holiday. Other people in the agency were telling me that it was impossible, but Christian made it possible! And we got the house! He... Read Full Review
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Ines Alves said about Cairds Estate Agents
Services : Letting( As a Tenant )Date: 8th Aug 2013
Christian has been excellent through all the process. He has done everything he could to organise a property view before the viewings have started, as I was going on holiday. Other people in the agency were telling me that it was impossible, but Christian made it possible! And we got the house! He has also very fast with the paper work and has shown proactivity. We are very happy with the service provided up to this stage.
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This is the second property ...
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5 Star Review
By : 'Epsom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT19
5 Jul 2013
People found this helpful1
This is the second property that we have rented through Cairds. They understood straight away the kind of property that we wanted and had a good selection of properties for us to to view. Rebekah was knowledge and enthusiastic about the local market place and was a valuable source of help and... Read Full Review
Comments (0)This is the second property that we have rented through Cairds.
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Epsom Evie said about Cairds Estate Agents
Services : Letting( As a Tenant )Date: 4th Jul 2013
This is the second property that we have rented through Cairds.
They understood straight away the kind of property that we wanted and had a good selection of properties for us to to view.
Rebekah was knowledge and enthusiastic about the local market place and was a valuable source of help and advice.
In the office Juliet and Lynsey have been so helpful in getting things sorted out and they respond very quickly to queries. They clearly have a solid understanding of rentals/legislation.
I would recommend Cairds to landlords and tenants alike. Brilliant.
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Daniel got straight back to ...
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5 Star Review
By : 'Miss'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT19
30 Apr 2013
People found this helpful0
Daniel got straight back to me after my First Internet Enquiry and has been great ever since. He responds very quickly and has answered all my questions... He is a Very polite Young Man and it has been a pleasure dealing with him... He is a asset to Cairds Est Agents... Read Full Review
Comments (0)Daniel got straight back to me after my First Internet Enquiry and has been great ever since.
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Miss J Evans said about Cairds Estate Agents
Services : Letting( As a Tenant )Date: 29th Apr 2013
Daniel got straight back to me after my First Internet Enquiry and has been great ever since.
He responds very quickly and has answered all my questions... He is a Very polite Young Man and it has been a pleasure dealing with him...
He is a asset to Cairds Est Agents ...
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I have been very impressed by ...
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5 Star Review
Lorraine
By : 'Laura'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT20
24 Mar 2013
People found this helpful1
I have been very impressed by the enthusiasm and professionalism both Lorraine and Kecia have shown towards my sale. I have been very happy with the service they have provided which has been particularly helpful in this financial climate. I thank them both for their efficient work ethic and their... Read Full Review
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Laura Baines said about Cairds Estate Agents
Services : Sales( As a Vendor )Date: 24th Mar 2013
I have been very impressed by the enthusiasm and professionalism both Lorraine and Kecia have shown towards my sale. I have been very happy with the service they have provided which has been particularly helpful in this financial climate. I thank them both for their efficient work ethic and their diligence towards getting a sale and working as a team to progress it. Thank you.
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We are just completing a sale ...
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5 Star Review
Lorraine
By : 'C.T.'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : KT18
21 Mar 2013
People found this helpful1
We are just completing a sale with Cairds. The sale has not been entirely straightfoward [are any?!] . Kecia and Lorraine have been very proactive and committed to finding a suitable buyer, and finalising the sale. Very professional - well done. They are also very pleasant to deal with at the same ... Read Full Review
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C.T. said about Cairds Estate Agents
Services : Sales( As a Vendor )Date: 21st Mar 2013
We are just completing a sale with Cairds. The sale has not been entirely straightfoward [are any?!] . Kecia and Lorraine have been very proactive and committed to finding a suitable buyer, and finalising the sale. Very professional - well done. They are also very pleasant to deal with at the same time!
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All the team at Cairds made ...
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5 Star Review
By : 'Landlady'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT19
19 Mar 2013
People found this helpful0
All the team at Cairds made the process of letting my house out extremely smooth, which was very important to me who lives abroad. They were all very friendly, professional, helpful, efficient and organised. This is the first time I have let out a property and they found very good tenants who kept... Read Full Review
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Landlady said about Cairds Estate Agents
Services : Letting( As a Owner )Date: 19th Mar 2013
All the team at Cairds made the process of letting my house out extremely smooth, which was very important to me who lives abroad. They were all very friendly, professional, helpful, efficient and organised. This is the first time I have let out a property and they found very good tenants who kept the property in a very good condition. As I am entirely satisfied by the level of their services, I have also decided to entrust them with the sale of my property.
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By : fixed matches
30 Jan 2015Hey there owner of www.allagents.co.uk. Great site. I think you should be little more strict with the...
I have been dealing with the ...
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5 Star Review
By : 'Lorayne'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT19
15 Mar 2013
People found this helpful0
I have been dealing with the letting of my Son's house and have been really impressed with Caird's efficiency in dealing with everything concerned with the let.Tenants were found immediately and references obtained. Len Taylor is very personable and ensures his clients are informed of all... Read Full Review
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Lorayne Northfield said about Cairds Estate Agents
Services : Letting( As a Owner )Date: 15th Mar 2013
I have been dealing with the letting of my Son's house and have been really impressed with Caird's efficiency in dealing with everything concerned with the let.Tenants were found immediately and references obtained. Len Taylor is very personable and ensures his clients are informed of all developments promptly
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CAIRDS HAVE BEEN FANTASTIC. ...
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5 Star Review
By : 'BERNIE'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT17
8 Mar 2013
People found this helpful0
CAIRDS HAVE BEEN FANTASTIC. OUR PROPERTY WAS LET THE VERY FIRST DAY , TO THE FIRST PERSON TO VIEW IT. VERY PROFESSIONAL AND PROMPT SERVICE. 10/10. I WOULD LIKE TO COMMEND LEN TAYLOR WHO HAS DONE EVERYTHING HE SAID HE WOULD IN RECORD TIME 100% COMMITMENT TO THE JOB AND A LOVELY GUY . MANY MANY... Read Full Review
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BERNIE ALLERY said about Cairds Estate Agents
Services : Letting( As a Owner )Date: 8th Mar 2013
CAIRDS HAVE BEEN FANTASTIC. OUR PROPERTY WAS LET THE VERY FIRST DAY , TO THE FIRST PERSON TO VIEW IT. VERY PROFESSIONAL AND PROMPT SERVICE. 10/10. I WOULD LIKE TO COMMEND LEN TAYLOR WHO HAS DONE EVERYTHING HE SAID HE WOULD IN RECORD TIME 100% COMMITMENT TO THE JOB AND A LOVELY GUY . MANY MANY THANKS
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