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Cardiff, CF24
2.3/5, 10 Reviews
33% Recommended
0% letting valuation accuracy
40% letting fee satisfaction
No Description Found
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 40.00% | £425 | £675 |
Address
Allen & Harris
84 Albany Road, Cardiff, Cardiff County
CF24 3RS
029 2046 4744
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Allen & Harris Branches (View All 50)
Stay AWAY from A&H Roath ...
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1 Star Review
By : 'Georgia'
Services : 17
Sold price : £210
Would you recommend ? : No
Postcode : CF23
10 Aug 2025
People found this helpful
**Review Allen and Harris Estate Agents ROATH BRANCH:** NO STARS GIVEN—unfortunately, that option isn’t available! My experience with Allen and Harris Roath has been nothing short of a nightmare. They lost a sale on my property just three days after it was “sold”. After the third viewing, I was... Read Full Review
Comments on Agent Fees
Awful Estate Agent - Stay Away!
Comments (0)
**Review Allen and Harris Estate Agents ROATH BRANCH:**
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Georgia Davies said about Allen & Harris
Services : 17Date: 10th Aug 2025
**Review Allen and Harris Estate Agents ROATH BRANCH:**
NO STARS GIVEN—unfortunately, that option isn’t available!
My experience with Allen and Harris Roath has been nothing short of a nightmare. They lost a sale on my property just three days after it was “sold”. After the third viewing, I was alarmed by Ring doorbell footage showing the buyer's hands covering the camera and the salesman Yupy suggesting a property £60,000 more that was renovated, despite having already knocked my price down by £10,000. Even stated the address of the other property. I immediately lodged a complaint, but Mel, who claimed to be a manager, was actually just admin and left me waiting ID checks and that everything was fine. On a bank holiday Monday, I received a call from James, the valuer, informing me that the buyers had pulled out—without a courtesy call from the salesman, Yupy.
I KNEW THIS WAS GOING TO HAPPEN.
Additionally, my husband and I had troubling exchange with James via a WhatsApp group he created, where he insisted I couldn’t view MY own property and made rude, borderline racist comments regarding a potential buyer’s surname and how much they would offer. They seemed more focused on their fees than facilitating viewings, even trying to push their mortgage advisor on me when I had my own.
Vicki Crean’s management skills are VERY questionable; she broke GDPR by sharing another customer’s name and address with me, claiming we were relatives. It’s outrageous that she disclosed this information without consent. Her request my CCTV footage regarding unprofessional conduct outside my house was baffling.
A different salesman made misleading claims about my kitchen, and they left lights on in my home I was at work, wasting electricity. I had to chase feedback repeatedly, and around 89 bookings were made and then canceled, yet they still used those names in their records.
I've sent a formal complaint to Connells and terminated my contract with Allen and Harris Roath due to their numerous breaches of professionalism. Thankfully, I’m now working with a relative in the industry who knows how to do the job right. I would never recommend Allen and Harris, particularly the Roath branch, to anyone. This experience has wasted months of my family's time.
The only reason I chose them initially was that I purchased my house through them. I’ve noticed several other houses in “The Hawthorns” have switched to different estate agents—wonder why?
Please, no customer service responses; my complaints have already been lodged with Connells, and I’ve taken legal advice.
Fortunately this review due to character limits, I can’t go fully into depth!
Awful Awful Brach! Stay away!
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The service of Allen ...
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5 Star Review
By : 'Margaret'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF23
10 Oct 2023
People found this helpful0
The service of Allen & Harris is impressive. The whole letting team is very professional. Both Harry and Kevin are very helpful and responsive. The whole process went smoothly. Highly recommend... Read Full Review
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Margaret Lee said about Allen & Harris
Services : Letting( As a Tenant )Date: 10th Oct 2023
The service of Allen & Harris is impressive. The whole letting team is very professional. Both Harry and Kevin are very helpful and responsive. The whole process went smoothly. Highly recommend them.
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As first time buyer, I think ...
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1 Star Review
By : 'Nova'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CF23
24 Mar 2021
People found this helpful1
As first time buyer, I think everything is overwhelming for us We request a viewing a house in Llwyn castan Pentwyn and the sales agent Nicola is amazing, at the time of the viewing we met NICOLA and she absolutely helpful and help us to know about the property her service is 5 star. I have few... Read Full Review
Comments (1)As first time buyer, I think everything is overwhelming for us
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Nova Aherne said about Allen & Harris
Services : Sales( Prospective Vendor/Buyer )Date: 24th Mar 2021
As first time buyer, I think everything is overwhelming for us
We request a viewing a house in Llwyn castan Pentwyn and the sales agent Nicola is amazing, at the time of the viewing we met NICOLA and she absolutely helpful and help us to know about the property her service is 5 star. I have few calls with them and always ask for NICOLA as I feel comfortable talking to her, but she wasn't free
Why did I put 1 STAR... I called Allen & Harris to discuss an offer and spoke to Vicki and the conversation that we have I would say I feel that Vicki is telling me off. The tone and they way was communicated is not nice, especially when first time buyer. I called back her and informed that will not continue the service due to experience.
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By : Paul J
2 Sept 2021We also had dealings with "Nova" and found her extremely difficult as a prospective buyer, Be aware that there are often two sides to every...
Myself and partner have ...
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5 Star Review
By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : CF23
18 Aug 2019
People found this helpful0
Myself and partner have recently moved into our property in which we are letting through Allen & Harris Roath branch. Our experience has been smooth and stress free. Sarah and Harry were fantastic! Would highly... Read Full Review
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Alex Taylor said about Allen & Harris
Services : Letting( As a Tenant )Date: 17th Aug 2019
Myself and partner have recently moved into our property in which we are letting through Allen & Harris Roath branch. Our experience has been smooth and stress free. Sarah and Harry were fantastic! Would highly recommend.
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Bad Customer ...
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1 Star Review
By : 'Lily'
Services : Conveyancing
Would you recommend ? : No
Postcode : CF3
14 Jun 2018
People found this helpful2
They are good only until you put up your deposit. Once you paid something, they will not care for you anymore, even if the transaction is not complete yet. No response to emails, no updates on the property you are buying, etc. Terribly bad on customer service. So frustrating that they will not deal ... Read Full Review
Comments on Agent Fees
Expensive for the horrendous service they give
Comments (0)They are good only until you put up your deposit. Once you paid something, they will not care for you anymore, even if the transaction is not complete yet.
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Lily said about Allen & Harris
Services : Conveyancing( )Date: 13th Jun 2018
They are good only until you put up your deposit. Once you paid something, they will not care for you anymore, even if the transaction is not complete yet.
No response to emails, no updates on the property you are buying, etc. Terribly bad on customer service.
So frustrating that they will not deal with you professionally.
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I currently rent a property ...
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5 Star Review
By : 'Melissa'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : CF38
8 Jul 2016
People found this helpful2
I currently rent a property off allen & harris. Sequence UK Ltd are my management company and they have been nothing but amazing! Everything is handled very professionally and promptly. I would highly recommend them as a management company. Such a helpful bunch of staff :) :) HAPPY... Read Full Review
Comments on Agent Fees
yeah the fees are reasonable and I was 100% happy paying it, especially seen as I am having on going support at my property.
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Melissa said about Allen & Harris
Services : Letting( As a Tenant )Date: 7th Jul 2016
I currently rent a property off allen & harris. Sequence UK Ltd are my management company and they have been nothing but amazing! Everything is handled very professionally and promptly. I would highly recommend them as a management company. Such a helpful bunch of staff :) :) HAPPY TENANT!!
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Time waster. Did not care ...
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1 Star Review
By : 'Lestti'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : CF24
19 Feb 2016
People found this helpful3
Time waster. Did not care for appraising the property. Snootilly glanced at each room with no objective oppions in regards to the state of the property. Avoid dealing with this company. Cancelled appointment only to hastily rebook via voicemail. Would not... Read Full Review
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Lestti said about Allen & Harris
Services : Letting( Property Management )Date: 19th Feb 2016
Time waster. Did not care for appraising the property. Snootilly glanced at each room with no objective oppions in regards to the state of the property. Avoid dealing with this company. Cancelled appointment only to hastily rebook via voicemail. Would not recommend.
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To be fair I had a good ...
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2 Star Review
By : 'WC'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF24
18 Jun 2015
People found this helpful2
To be fair I had a good impression with a member of staff while he took me for viewing the flat. Once I paid the agency fee, things changed completely. A month's time between my viewing and the move-in date. During this period things were badly organised. I had to repeat my communications with... Read Full Review
Comments (1)To be fair I had a good impression with a member of staff while he took me for viewing the flat. Once I paid the agency fee, things changed completely.
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WC said about Allen & Harris
Services : Letting( As a Tenant )Date: 17th Jun 2015
To be fair I had a good impression with a member of staff while he took me for viewing the flat. Once I paid the agency fee, things changed completely.
A month's time between my viewing and the move-in date. During this period things were badly organised. I had to repeat my communications with the agency and chased after them many times. They kept telling me to transfer first-month rent (i.e. their commission) and the deposit to the landlord but I had to chase them several times for bank account details.
Items of furniture negotiated with landlord was difficult but finally seemed to go OK just two days before moving-in (according to Allan & Harris) . On the day of checking-in, no inventory was prepared.
Once I arrived at the property there were no lights. I called the agency immediately, when only 20 minutes before that I got the key from them. Needless to say, no one answered the phone. I left a voice message and they never got back to me.
A few days after moving in, the landlord said he had never agreed on certain furniture items, with proofs from his emails with the agent; while I had a different story with my email proofs with the agent as well. We concluded that the agent was not honest in the communications between us.
Will NOT use this agency ever again, regardless of where I'm moving to in the country.
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By : Lily
14 Jun 2018I agree. Allen and Harris is only good to customers up until you put your deposit or rent and when they get their commission and fees. After that, no more communications with you at all. Don't deal...
Worst letting agency I've ...
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1 Star Review
By : 'Tenant'
Services : Letting( As a Tenant )
Rent PCM : £425
Would you recommend ? : No
Postcode : CF24
17 Oct 2014
People found this helpful2
Worst letting agency I've ever dealt with (moved properties over 5 times in past). Had to move in later than agreed date as property 'was not ready', advertised as unfurnished but was full of the old tenants broken and dirty furniture, clothing, and kitchen utensils. Window broke due to old frame... Read Full Review
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Tenant 24 said about Allen & Harris
Services : Letting( As a Tenant )Date: 16th Oct 2014
Worst letting agency I've ever dealt with (moved properties over 5 times in past). Had to move in later than agreed date as property 'was not ready', advertised as unfurnished but was full of the old tenants broken and dirty furniture, clothing, and kitchen utensils. Window broke due to old frame decomposing from damp 2 months into tenancy and was not fixed for 6 months, poor customer service in regards to the ease and satisfaction of tenants. Left property in great condition yet they took over 3 months to return the deposit. Never again will I give the benefit of the doubt to a letting agency due to this awful experience.
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I had an afternoon viewing ...
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1 Star Review
By : 'Rebecca'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : CF23
29 Jan 2014
People found this helpful4
I had an afternoon viewing arranged with 'Gareth' from the Albany Road, Cardiff branch of Allen and Harris. My husband and I waited more than 20 minutes outside the property and nobody turned up. During this time (which was in office hours) I called the branch numerous times and nobody picked up... Read Full Review
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Rebecca said about Allen & Harris
Services : Letting( As a Prospective Landlord/Tenant )Date: 29th Jan 2014
I had an afternoon viewing arranged with 'Gareth' from the Albany Road, Cardiff branch of Allen and Harris. My husband and I waited more than 20 minutes outside the property and nobody turned up. During this time (which was in office hours) I called the branch numerous times and nobody picked up the phone. We were extremely unimpressed at having been left to wait in the January cold and rain, especially as I am 6 months pregnant. The next day my husband went to the branch to complain, only for the joker concerned to shamelessly lie to him, saying that he had called me and left messages, which of course he had not. My husband checked the number they had allegedly called and it was the correct number. I consider myself lucky to have got the measure of this unprofessional outfit before going any further with them. I will avoid them like the plague and urge others to do the same.
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