By : 'John' Services : Letting( As a Owner ) Would you recommend ? : No Postcode : ME16
18 Aug 2023
People found this helpful1
Worse than terrible
Ashton Burkinshaw (owned by Countrywide) managed my property in Maidstone through their fully managed scheme, from the outset the tenant was unhappy with them, and I can understand why. The agent did a property inspection at the beginning of January 2020, and didnt carry out ... Read Full Review
Services : Letting( As a Owner )Date: 18th Aug 2023
Worse than terrible
Ashton Burkinshaw (owned by Countrywide) managed my property in Maidstone through their fully managed scheme, from the outset the tenant was unhappy with them, and I can understand why. The agent did a property inspection at the beginning of January 2020, and didnt carry out another inspection until November 2022, blaming covid and a lack of resources, the agent convienientky failed to send the 2022 inspection report to me for 163 days. I then found out that during the period 2020 to the check out in May 2023 that the property had significantly deteriorated, there were damages and significant unauthorized modifications, additionally the tenant reported an escape of water in 2021 but Ashton Burkinshaw did nothing to solve this problem for 9 months, you can imagine the mess when I finally got involved.
Further when I attended the maidstone branch the senior branch manager informed me that if I was planning to make a claim for the deposit then the tenancy was to lean favourably towards the tenant and against the landlord..
I went through the Ashton Burkinshaw complaints proceedure but its internal so not impartial, and of course those doing the review are Countrywide employees so there is no chance of a fair outcome, your can try ARLA, Propertymark and the Ombudsman but dont expect a fair and balanced outcome.
Ashtom Burkinshaw Maidstone are from my experience un-cooperative, unresponsive, unprofessional, expensive and the branch environment is toxic, discriminatory and unfriendly.
There are other agents in that part of Kent who will definitely offer you a better more professional and cheaper service that Ashton Burkinshaw .
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1 Star Review
By : 'Rm1664' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : TN32
6 Mar 2021
People found this helpful2
I'm only giving one star because there is no option for zero.
We rented a property from Ashton Burkinshaw a few years ago, it was an extremely unpleasant experience.
The property was old and tired, borderline unrentable and not updated for many years. The rent went up at every opportunity... Read Full Review
Services : Letting( As a Tenant )Date: 6th Mar 2021
I'm only giving one star because there is no option for zero. We rented a property from Ashton Burkinshaw a few years ago, it was an extremely unpleasant experience. The property was old and tired, borderline unrentable and not updated for many years. The rent went up at every opportunity and I felt they were always trying to maximise the money they could make from tenant and landlord. The superior and snobbish attitude the staff took with us was distasteful and being rude or dismissive to our phonecalls and concerns was routine. Add to this they actively tried to extort money from us after our tenancy ended and you have the sum of the worst estate agents around, thats not just our view either. Honesty, integrity and decency are in short supply with this firm. My advice would be to avoid in every way possible.
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If I could leave a zero star ...
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1 Star Review
By : 'h8ab' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : TN32
9 Mar 2017
People found this helpful6
If I could leave a zero star review I would. Terrible agents, throughout our tenancy service was awful and conducted with a snobbish, superior attitude. We got the feeling they were continually trying to rip us and the landlord off. At the end of our tenancy they tried to extort a huge amount of... Read Full Review
Services : Letting( As a Tenant )Date: 9th Mar 2017
If I could leave a zero star review I would. Terrible agents, throughout our tenancy service was awful and conducted with a snobbish, superior attitude. We got the feeling they were continually trying to rip us and the landlord off. At the end of our tenancy they tried to extort a huge amount of money of us for things ranging from routine maintenance all the way to fictional things they had made up. Absolutely terrible. If they were letting my dream house i wouldn't even bother enquiring.
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Until recently our policy was not to respond to these reviews; this has changed which is why we are responding now. I am sorry these tenants felt like this. We did not manage the property so had...
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Last updated at 10/9/2019, 2:40:16 AM by allAgents
Awards won by Ashton Burkinshaw, Tenterden TN30 6AP