The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.6/5, 92 Reviews
91% Recommended
67% letting valuation accuracy
90% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 90.00% | £348 | £1,350 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 2 | 32 | 3 | 0 | 0 | 0 | 0 | 35 | 4 |
Trinity Factors
209-211 Bruntsfield Place, Edinburgh, City of Edinburgh
EH10 4DH
0131 447 9911


By : 'Ale'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : EH67
Can't thank Gillian highly enough. She is always been incredibly helpful in every circumstances, with an extremely professional and friendly ... Read Full Review
By : Alasdair
27 Apr 2019Many thanks for taking the time to leave us this great review. I;'m very pleased that Gillian has been able to assist you so...

By : 'Hopetoun'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Property Management (They are our factor)
Would you recommend ? : Yes
Postcode : EH7
Trinity took over our development a few years ago and inherited an almighty mess from the previous agent. They took a very strategic and consultative process which restored our development both financially, aesthetically and structurally. So much so, a Chairman of a well-known legal practice in ... Read Full Review
Agents Fees are very good value.
By : Alasdair
27 Apr 2019Many thanks for leaving this very positive review. We did take on a number of issues to resolve at Hopetoun as you say - we just worked through them one at a time. Very happy to be your...


By : 'Lyndall'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH6
I have dealt with a number of staff at Trinity Factors during my tenancy and they have all been very helpful, professional and super efficient. This was my first time renting in Scotland and they were informative, friendly and happy to explain further anything that I needed clarity on. I highly ... Read Full Review
By : Alasdair Seale
11 Apr 2019Hello Lyndall. Thank you for leaving us this great review. It's great that you are so pleased with our service. Thank you for being one of our...

By : 'anon'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Property Management (They are our factor)
Would you recommend ? : Yes
Postcode : EH1
Thanks for all your help in sorting out the insurance details for our flat. Thanks again for your quick and professional ... Read Full Review
By : Alasdair
27 Apr 2019I'm delighted we were able to help. Thank you for taking the time to leave this...

By : 'Sandra'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Property Management (They are our factor)
Sold price : £250000
Would you recommend ? : Yes
Postcode : EH4
First impressions of the new factor are very positive ten out of ten. Communication is much improved unlike our last factor. I feel Nikkie Dunlop is very interested in her job and takes a pride in wanting to do well. She does like to attend to problems immediately rather than leaving them on the ... Read Full Review
No comment
By : Alasdair
5 Apr 2019Hello Sandra. Many thanks for being so fulsome in your praise of Trinity and in particular Nikkie. I'll make sure she knows. I'm delighted you are already noticing the improved customer service ...

By : 'Francesca'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Property Management (They are our factor)
Would you recommend ? : Yes
Postcode : EH3
Very pleased to be able to recommend Trinity Factors without hesitation for both property management and insurance. They've been faultlessly efficient in dealing with a range of queries and challenges, whilst remaining on the front foot in pushing forward the well-being of the development. ... Read Full Review
I can't comment on factoring fees as I don't have a benchmark but insurance fees are extremely competitive.
By : Aladair
3 Mar 2019Hello Francesca. Many thanks for leaving this great review. 'Faultlessly efficient.' What a delightful phrase. Thank you....

By : 'william'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Property Management (They are our factor)
Would you recommend ? : Yes
Postcode : EH7
Margaret brings a great deal of professionalism to the many and varied tasks involved in factoring a property such as Queen's Quay with over a hundred apartments in the complex with a mix of owners and tenants which provides its own challenges. Thanks for being on top of problems and ... Read Full Review
reasonable considering the work involved
By : Alasdair Seale
25 Feb 2019Hello William, I'm really pleased you are so happy with Margaret's work as property manager at Queens Quay and that you feel she's on top of the issues. You taking the time to leave this review is...

By : 'Anonymous'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Property Management (They are our factor)
Would you recommend ? : Yes
Postcode : EH6
Anthony, was a force of nature in addressing the concern I contacted him with, in a rapid timeframe. He kept in contact with me at all the relevant point to keep me up to date, and make me feel like a valued customer throughout our ... Read Full Review
By : Alasdair Seale
25 Feb 2019Many thanks for commenting so positively on Anthony's work at your property. It's always nice when our Clients are fulsome in their praise as well as public. I'll make sure he's told about this....
By : 'Alison'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EDIN
We are an Army family and over the years have had experience of several letting agents for our home. Trinity Factors has been the standout experience. They are careful with our property, very consultative, keen to both secure and offer value for money - and above all we feel they will be fair, both ... Read Full Review
Fine
By : Alasdair
22 Jan 2019Thanks very much for leaving this review. We're proud of the standard of service we deliver and are delighted that you are so...
By : 'Broadhaven'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Property Management (They are our factor)
Would you recommend ? : No
Postcode : EH42
Fifteen months ago our then factor, without our knowledge, permission or approval, sold us overnight to Trinity Factoring Services (TFS) . The sell on included handing over our balance of about £7000 to a firm of which we had absolutely no knowledge. Our first meeting with ... Read Full Review
Contrary to agreement at handover after 8 months factoring fees increased by 50%
By : Alasdair Seale
22 Jan 2019Thank you for telling us about this situation. I will look into it and (a) contact you directly to discuss and (b) leave a full response on this site. This may take a few days to fully investigate. ...

By : 'Maggie'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Property Management (They manage our building)
Would you recommend ? : Yes
Postcode : EH11
Personal welcome when recently moved in. Really prompt and friendly answer to queries. Sorted out quries about parking and secure entry system efficiently. Really good service Thank ... Read Full Review
Good

By : 'Gregor'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : EH34
May I take this opportunity to say how pleased I have been with the Association Saltoun Hall has had with Trinity Factors. Your service has been consistently efficient, knowledgeable and pleasant, and in particular that offered by Ms. Dunlop. I write as just one of the nine residents , but I ... Read Full Review
Your feed have always been very good value for money.
By : Alasdair Seale
15 Jan 2019Good day Gregor. Many thanks for posting this review of Nikkie and Trinity's work over the years at Saltoun Hall. It's...
By : 'Viv'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : EH1
I own a small flat in the Websters Land complex in Edinburgh. Just before this Christmas, while I was away, my downstairs neighbour informed me that water was leaking into his flat. We established that it was not coming from my flat but from one of the above flats. I contacted Lorna Brown at ... Read Full Review
Fine

By : 'Paul'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EH31
I'd like to place on record the exceptional service and help I have received ,most recently but overall ,from Sarah. Nothing is too much trouble and is always looking to find a resolution fro myself ( landlord) and most importantly the tenant ... Read Full Review
Exceptional vfm from my perspective as a landlord who is often out of the country and unable to be directly hands on in resolving issues that may arise for the tenant(s)
By : Alasdair Seale
18 Oct 2018Many thanks for this great review. Delighted you are so pleased with our service. Sarah appreciates your kind...

By : 'Jagdeep'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Letting (As a Tenant)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : EH10
Had a good experience with Trinity Factors in general but Sarah Mulhern from their Morningside branch was just exceptional! She was very prompt with her responses and genuinely happy to help with a whole range of requests before, during and after our moving in to our new home. Couldn't ask ... Read Full Review

By : 'Tabi'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Letting (As a Tenant)
Rent PCM : £348
Would you recommend ? : Yes
Postcode : EH14
The experience has be overall pleasant with them always keeping in touch and ready to answer any questions we have to ... Read Full Review
all fees are reasonable and your giving enough time and warning in advance to prepare for it.

By : 'IMS'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH16
I have had the pleasure of renting my first flat with Trinity Factors and they have done a tremendous job in helping me with the application process, lease signing, and all the way upto the end of my contract they have assisted us in any maintenance request or help required. We felt very ... Read Full Review

By : 'Sara'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH11
So far the experience with trinity factors has been pleasant. Emma is very fast, informative and friendly in her responses. We secured the flat and even after this they are still willing to give us another viewing, which is entirely in our benefit and much ... Read Full Review


By : 'Frank'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Letting (As a Tenant)
Rent PCM : £565
Would you recommend ? : Yes
Postcode : EH16
I've been a tenant on one of the properties managed by Trinity for more than 2 years and my experience has been really positive. They are excellent professional, always available to answer any question. Their repair team is precise and quick and every fault is taken care of in the appropriate ... Read Full Review
Fair.

By : 'Positive'
Branch : Edinburgh, 209-211 Bruntsfield Place
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : Yes
Postcode : EH11
Two different plumbing jobs were identified two days ago - one to do with a wobbly WC and the other a maintenance visit. The first visit was arranged really quickly and the plumber turned up later that day. Professional, friendly and able to fix the WC there and then. The second visit took place ... Read Full Review
I'm a tenant so have no view or information on the Agent's fees.
By : Alasdair
15 Mar 2018Hello Pete. I'm delighted that another job has been completed quickly and well - exceeding our customer's expectations. Thanks for leaving this great...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
In the first instance, please ask for the property manager,
Last updated at 7/2/2018, 8:58:07 AM by allAgents