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Touchstone CPS Ltd
5/5, 487 Reviews
100% Recommended
100% letting valuation accuracy
83% letting fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experience
d hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues. Thank you.
Latest Reviews
Joseph Miller
Jessica Crossman
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 83.00% | £350 | £4,300 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 0 | 367 | 87 | 0 | 0 | 0 | 0 | 24 | 7 |
Address
Touchstone CPS Ltd
Retirement Rentals, 2 Crescent Office ParkClarks Way, Bath, Somerset
BA2 2AF
01225 838360
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Touchstone CPS Ltd Branches (View All 4)
Billies response was prompt ...
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4 Star Review
By : 'Akpan'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £710
Would you recommend ? : Yes
Postcode : EH4
17 Aug 2023
People found this helpful0
Billies response was prompt and feedback timely. Thank you ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
17 Aug 2023Hello Akpan Thank you so much for providing your review for our colleague, Billie. It's always lovely for us to read and Billie will be delighted with your feedback. Thanks again. Kind...
Tenants Point of ...
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1 Star Review
By : 'Ex.'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH15
11 Aug 2023
People found this helpful0
From a tenants point of view, there are very few if any positive interactions I had with Touchstone. From the start of the tenancy things were difficult. On our first day we were given an incorrect code to unlock a keybox with our keys in it. After contacting our property manager for an hour her ... Read Full Review
Comments (2)Was this helpful?:
By : Penny Graham
15 Aug 2023Hello Thank you for bringing these issues to our attention. We are very sorry that your experience with us did not run smoothly. We appreciate that you’ve probably already been in...
Communication excellent. ...
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5 Star Review
By : 'Gianni'
Branch : Bath, 2 Crescent Office Park Clarks Way
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : S2
31 Jul 2023
People found this helpful0
Communication excellent. Polite. Always able to answer questions. Kaila is an asset to the company. ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
2 Aug 2023Hi Gianni Thank you for providing such a wonderful review for our colleague, Kaila. We're delighted to note that you've found Kaila so helpful, she'll be thrilled to hear this! Best wishes...
Lyndsey Eaton has been by far ...
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4 Star Review
By : 'Maxine'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH14
26 Jul 2023
People found this helpful0
Lyndsey Eaton has been by far the best housing officer we have seen over the last 6 years in our area . Took on a back log of work including overspill from COVID . Deals with any issues I have had quickly and Efficiently ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
27 Jul 2023Hi Maxine Thank you for your glowing commendation of our colleague Lyndsey! Customer care is important to us, so we really appreciate you taking the time to acknowledge the help and assistance...
Excellent service from ...
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5 Star Review
By : 'Liza'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH15
30 Jun 2023
People found this helpful0
Excellent service from Krzysztof Lubuszewski, I have had some issues obtaining an application for the new properties at Kane Neuk and he resolved this quickly and answered my other questions. He provided help and advice and followed up with emails to confirm I had what I ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
4 Jul 2023Hi Liza Thank you so much for taking the time to post about your recent experience with us. Thanks too for the glowing commendation for our colleague, Krzysztof, he'll be chuffed with your...
Kaila and Jenna were ...
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5 Star Review
By : 'Michelle'
Branch : Bath, 2 Crescent Office Park Clarks Way
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LA3
24 May 2023
People found this helpful0
Kaila and Jenna were exceptional. Both very patient with what was a stressful time for me. They were mazing and kept me up to date with everything that was going on. Amazing. Thank you so very much for your ... Read Full Review
Comments (1)Was this helpful?:
By : Mrs Penny Graham
24 May 2023Hi Michelle Thank you for sharing your experience with us, we really appreciate it. For many, searching for a new home and moving can be a very stressful time, so we're delighted to see that with ...
Excellent customer service, ...
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5 Star Review
By : 'Hazel'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH42
22 Mar 2023
People found this helpful0
Excellent customer service, good communication throughout the whole process! This made me feel at ease knowing if I had a question, it would be answered promptly, and completely. I am grateful for such an easy and efficient ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
30 Mar 2023Hi Hazel Thank you so much for your wonderful review of the service that you received recently from our team in the Edinburgh office, we really do appreciate your time on this. It’s...
This company will provide you ...
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1 Star Review
By : 'Jordan'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £530
Would you recommend ? : No
Postcode : EH42
23 Feb 2023
People found this helpful0
This company will provide you with a very 'extensive' initial report of the condition of the property before moving in but this will omit any damage that they don't want you to see. They will then push you to sign the tenancy form accepting this and then leave you with endless ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
28 Feb 2023Hi Jordan We are sorry that you are unhappy with the outcome of your recent tenancy check-out. Finalising deposits can be contentious but our colleagues aim to be professional throughout...
I have signed a contract to ...
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5 Star Review
By : 'TV'
Branch : Bath, 2 Crescent Office Park Clarks Way
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NG1
21 Feb 2023
People found this helpful0
I have signed a contract to rent a property. The agents were quick to respond and explained things very ... Read Full Review
Comments (1)Was this helpful?:
By : Mrs Penny Graham
21 Feb 2023Hi TV Thank you for posting a review about your recent experience with our company, we really appreciate it. We're delighted that you have found our colleagues prompt and helpful with their...
The portal is not that easy ...
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4 Star Review
By : 'Anthony'
Branch : Bath, 2 Crescent Office Park Clarks Way
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : PO7
17 Feb 2023
People found this helpful0
The portal is not that easy to use ask questions I don't have answers to when reporting a repair however when phoning in in the operator was very helpful in trying to sort my problems ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
21 Feb 2023Hi Anthony Thank you for your feedback about our customer portal, it's really useful. We're sorry that you have had difficulty with our system and apologise for any inconvenience that this may...
Unsatisfied quality of ...
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2 Star Review
By : 'Disappointed'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : No
Postcode : EH6
12 Jan 2023
People found this helpful0
Quality of service much worse than that I received from my previous agent. Long time waiting for any response - questions remain unanswered. Accuracy of information about property rented not sufficient - hard to settle in a new place and start functioning normally without possessing basic knowledge ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
12 Jan 2023Hi We are sorry that you’ve had a negative experience with us but thank you for bringing these issues to our attention. If there’s anything that you are still waiting on from us,...
Getting an accommodation was ...
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5 Star Review
By : 'kay'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH53
1 Nov 2022
People found this helpful0
Getting an accommodation was really terrify and mind disturbing for 2months, but TOUCHSTONE CPS ltd came to my rescue and the experience was fantastic and i will forever be ... Read Full Review
Comments (1)Was this helpful?:
By : Mrs Penny Graham
4 Nov 2022Hi Kay Thanks so much for sharing your experience with us, it's means a lot to us. We're delighted that we could help you in your search for a new home. Best wishes to you in your new...
The experience has been ...
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5 Star Review
By : 'ESTHER'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £690
Would you recommend ? : Yes
Postcode : EH53
1 Nov 2022
People found this helpful0
The experience has been fantastic!!! after trying to secure an accommodation for two months now We are forever grateful !!! THANK YOU ... Read Full Review
Comments (1)Was this helpful?:
By : Mrs Penny Graham
4 Nov 2022Hi Esther Thank you for taking the time to share your experience with us, it really is appreciated. We're delighted that we were able to help you in your search for a new home. Best wishes to ...
Lettings ...
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5 Star Review
By : 'Rosemary'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £595
Would you recommend ? : Yes
Postcode : EH54
29 Oct 2022
People found this helpful0
Since I enquired about the property advertised everything has went smoothly. All the staff members I dealt with were very helpful, nothing was too much ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
1 Nov 2022Hi Rosemary Thank you for sharing your experience, it means a lot to us. It's great to see that you everything went smoothly for you and that you found our colleagues helpful. Thanks...
Was in desperate need of a ...
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5 Star Review
By : 'John'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £725
Would you recommend ? : Yes
Postcode : EH17
16 Oct 2022
People found this helpful0
Was in desperate need of a flat and Touchstone were very efficient (and quick) in getting me one. Leanne showed me around the flat and was very helpful. Thanks, really appreciate your ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
18 Oct 2022Hi John That's great news! We're so pleased that we could help you find a new home. Thanks too for highlighting our colleague, Leanne. She'll be chuffed that you've taken the time to post a...
The property was a great ...
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5 Star Review
By : 'Holly'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £562
Would you recommend ? : Yes
Postcode : EH7
10 Oct 2022
People found this helpful0
The property was a great price in a great location. All the touchstone staff were very helpful and quick at responding whenever I needed ... Read Full Review
Comments (1)Was this helpful?:
By : Mrs Penny Graham
18 Oct 2022Hi Holly Thank you for providing a review for Touchstone following your search to find a new home recently. It's always appreciated when we receive feedback from our customers, and we're...
I have had nothing but bad ...
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1 Star Review
By : 'Nikita'
Branch : Bath, 2 Crescent Office Park Clarks Way
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : BS34
4 Oct 2022
People found this helpful0
I have had nothing but bad customer service from this managing company, maintenance works are delayed constantly to the point if I want anything done I have to go to environmental health. The ombudsman awarded me compensation and are now being difficult awarding me ... Read Full Review
Comments (1)Was this helpful?:
By : Mrs Penny Graham
4 Oct 2022Hello Nikita Given the nature of the review, we feel it more appropriate to discuss this offline. We believe all maintenance reports have either been or are being attended to. The partial award...
Does anyone even work ...
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1 Star Review
By : 'Rach'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : EH14
19 Sept 2022
People found this helpful0
We moved in back in March, the property wasn’t very clean and there were quite a few problems with the flat itself, which the property manager assured would be fixed in the following week or two of moving in. Then he left, and didn’t tell us, so we had a hard time getting in ... Read Full Review
Comments (1)Was this helpful?:
By : Mrs Penny Graham
21 Sept 2022Hi Rach Thank you for providing feedback of your experience with us. Naturally we are disappointed that our service hasn’t met the standards that you should expect, and we are sorry for...
The company the agents use to ...
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1 Star Review
By : 'Alina'
Branch : Bath, 2 Crescent Office Park Clarks Way
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : NG1
12 Jul 2022
People found this helpful0
The company the agents use to fix things are rubbish. advertised balcony which now can't use. Money grabbing. Multiple ... Read Full Review
Comments (1)Was this helpful?:
By : Mrs Penny Graham
12 Jul 2022Hi Alina Thank you for reaching out to us. We are very sorry to read that you have experienced some difficulties with our appointed contractors and your balcony. Please could I ask that you...
I have had the same issue ...
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1 Star Review
By : 'Grace'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £639
Would you recommend ? : No
Postcode : EH16
29 Jun 2022
People found this helpful0
I have had the same issue with a neighbour who lives above me causing so much excessive noise day and night that I can’t even relax in my own home for over 7 months now. I have brought this to the attention of my property manager, Ayse on multiple occasions with video evidence of the ... Read Full Review
Comments (1)Was this helpful?:
By : Mrs Penny Graham
13 Jul 2022Hi Grace We are very sorry to see that you have been experiencing difficulties with your neighbour. Please could we ask that you contact us direct at feedback@touchstoneresi.co.uk with details of...
1 - 20 of 487 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure: https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 2/11/2020, 4:59:50 AM by allAgents
