The UK's Largest Customer Review Website for the Property Industry
Touchstone CPS Ltd
5/5, 487 Reviews
100% Recommended
100% letting valuation accuracy
83% letting fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experience
d hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues. Thank you.
Latest Reviews
Joseph Miller
Jessica Crossman
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 83.00% | £350 | £4,300 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 0 | 367 | 87 | 0 | 0 | 0 | 0 | 24 | 7 |
Address
Touchstone CPS Ltd
Retirement Rentals, 2 Crescent Office ParkClarks Way, Bath, Somerset
BA2 2AF
01225 838360
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Touchstone CPS Ltd Branches (View All 4)
Moved into one of the new ...
Share On : 
5 Star Review
By : 'Katie'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £660
Would you recommend ? : Yes
Postcode : EH1
5 Jun 2024
People found this helpful0
Moved into one of the new David Wilson apartments at Cammo just over 1 year ago and have found the whole experience and services provided by Touchstone to be professional, reliable and easy. My property manager Chris John was super welcoming when moving in, assuring me that he was on hand to assist ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
5 Jun 2024Hi Katie We're happy to hear that you've had a good first year in your Touchstone home. It's wonderful to hear that your property manager, John, has been attentive and that you feel...
Hi Billie Dunn, things are ...
Share On :
4 Star Review
By : 'Mad'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH16
5 Jun 2024
People found this helpful0
<p>Hi Billie Dunn, things are going well,can you replace a new stand dry stand for clothes in our building back garden . It's damaged thank you for the ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
5 Jun 2024Hello Mad Thank you for your post; we're pleased to hear that everything is going well. Just to confirm, your message was forwarded to our colleague Billie, and we understand she is now in...
Touchstone has proven beyond ...
Share On :
5 Star Review
By : 'Monica'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £730
Would you recommend ? : Yes
Postcode : EH14
5 Jun 2024
People found this helpful0
Touchstone has proven beyond doubt that they are reliable , supportive and attentive to the needs of their clients, would choose touch stone over again and would gladly recommend ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
5 Jun 2024Hi Monica Thank you for your warm commendation of our services, it's lovely to see. Thanks too for tagging our colleague, Billie, into your review; we really appreciate it. It is wonderful to...
He has been good with the ...
Share On :
5 Star Review
By : 'Muslimah'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £805
Would you recommend ? : Yes
Postcode : EH15
4 Jun 2024
People found this helpful0
He has been good with the service and always attending to my ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
5 Jun 2024Hi Muslimah Thank you for taking the time to provide a review of our services, and especially for tagging our colleague Billie into your review; it's much appreciated. Billie will be...
Very helpful property ...
Share On :
5 Star Review
By : 'Kaz'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH14
4 Jun 2024
People found this helpful0
Very helpful property managers (Mr. Billie Dunn & Ms. Lyndsay ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
5 Jun 2024Hi Kaz Thank you for taking the time to review your Touchstone experience. It's wonderful to hear that you found our colleagues Billie and Lyndsay helpful; they'll appreciate your feedback....
Very efficient and fast ...
Share On :
5 Star Review
By : 'Greta'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH13
4 Jun 2024
People found this helpful0
Very efficient and fast problem solving. Happy with the ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
5 Jun 2024Hi Greta Thank you for sharing your experience with us; we greatly appreciate it. Thanks too for tagging our colleague Billie into your review and for providing such wonderful feedback; she...
This is my second time ...
Share On :
1 Star Review
By : 'Ogunnaike'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : EH15
4 Jun 2024
People found this helpful0
This is my second time renting a property with touchstone and it feels like a new management because me experience this time is not encouraging at all.first of,apartment wasn’t properly cleaned,so many things needs to be fixed which is still not fixed after two months of moving in,shower ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
5 Jun 2024Hello Ogunnaike Thank you for providing feedback. We're sorry that second time around things haven't been as smooth for you as we would have liked. We realise you have already raised this...
Very fast response, Very ...
Share On :
5 Star Review
By : 'Ernst'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : EH22
4 Jun 2024
People found this helpful0
Very fast response, Very polite. Good job. Thank you ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
5 Jun 2024Hi Ernst Thank you for taking the time to provide your review and feedback about our colleague, Billie. We're pleased to hear you found her responsive and polite; Billie makes customer service a...
Billie handled sensitive ...
Share On :
5 Star Review
By : 'Daniel'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £775
Would you recommend ? : Yes
Postcode : EH15
4 Jun 2024
People found this helpful0
Billie handled sensitive situations very well with a fair and just ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
5 Jun 2024Hi Daniel Thank you for sharing your experience with us; we greatly appreciate it. Thanks too for your feedback on our colleague, Billie. It's good to know that when dealing with sensitive...
Always super helpful and ...
Share On :
5 Star Review
By : 'Hope'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £402
Would you recommend ? : Yes
Postcode : EH25
4 Jun 2024
People found this helpful0
Always super helpful and friendly! Could ask for a better person to help ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
5 Jun 2024Hi Hope What a lovely review; thank you. It's always great to hear such positive things about our colleagues; the Edinburgh team will really appreciate your feedback. Best...
Krzysztof is extremely ...
Share On :
5 Star Review
By : 'Taylor'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH17
1 Jun 2024
People found this helpful0
Krzysztof is extremely helpful and the whole process was so straight forward and the team made it as stress free as possible to move ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
4 Jun 2024Hi Taylor Thank you for taking the time to share your experience with us. We are pleased to hear that you found our procedures easy and that the move was stress-free for you. We appreciate...
I have been with Touchstone ...
Share On :
5 Star Review
By : 'kyle'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH6
29 May 2024
People found this helpful0
I have been with Touchstone for a couple of years now and I am very happy with the service. They are quick to respond to communications and always happy to ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
30 May 2024Hi Kyle Thank you for sharing your experience with Touchstone's Edinburgh office; we greatly appreciate it. As a long-time customer, we're delighted to hear that you find us helpful and...
Very good housing officer ...
Share On :
5 Star Review
By : 'Sarah'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : Yes
Postcode : EH6
24 May 2024
People found this helpful0
Very good housing officer Paige responded immediately to my issue with my flat she is very polite and thorough in her work very ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
28 May 2024Hi Sarah Thank you for sharing your recent experience with our colleague, Paige in the Edinburgh office. Paige has become a valued and respected member of the Touchstone team, and it's no...
Wonderful experience with my ...
Share On :
4 Star Review
By : 'Believeth'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH16
23 May 2024
People found this helpful0
Wonderful experience with my property manager since she took ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
28 May 2024Hello Thank you for your wonderful feedback about our colleague, Paige. We're pleased that you found Paige helpful during your recent conversations and that our overall service has improved. ...
Amazing ...
Share On :
5 Star Review
By : 'Akinola'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £635
Would you recommend ? : Yes
Postcode : EH8
14 May 2024
People found this helpful0
Touchstone is quite an amazing housing agency with neat and very affordable homes. The customer service is topnotch. Response to request or complaints are treated as quick as ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
15 May 2024Hi Akinola We appreciate you sharing your fantastic feedback on our customer service; that you thought our service was top-notch and that our colleagues were quick to respond to any questions or...
Paige has been amazing as a ...
Share On :
5 Star Review
By : 'Richard'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £715
Would you recommend ? : Yes
Postcode : EH17
13 May 2024
People found this helpful0
Paige has been amazing at looking after any issues. I feel like we’ve became best friends as we’ve had to speak to much. Whilst some of our views may differ on certain aspects - I do feel that Paige has our back. I get a lot of issues brought to myself from other residents who ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
14 May 2024Hi Richard Thank you for your feedback, we do appreciate it. Paige has become very popular among our customers since joining Touchstone, and it's easy to see why. Thank you for recognising...
Great ...
Share On :
5 Star Review
By : 'Meg'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH16
11 May 2024
People found this helpful0
Paige is very helpful and relays information quickly/concisely. Overall I love living in this flat and hope to be here for many more years to ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
14 May 2024Hi Meg We appreciate you sharing your experience with us. Thank you for your kind words about our colleague, Paige. She is quickly becoming a firm favourite among our customers due to her...
I am pleased to express my ...
Share On :
5 Star Review
By : 'Linda'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH16
9 May 2024
People found this helpful0
I am pleased to express my satisfaction with the current level of support and proactive measures that are being taken to address the longstanding issues I have been facing for ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
9 May 2024Hi Linda We appreciate your time in reviewing Touchstone. We are sorry that prior to our colleague Paige becoming your property manager, you had some unresolved issues. We are happy to hear...
Paige has been ...
Share On :
5 Star Review
By : 'Albert'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £715
Would you recommend ? : Yes
Postcode : EH17
9 May 2024
People found this helpful0
Paige has been very helpful since she assumed this position. She responds to email in the shortest possible time. She follows up complains and maintenance appointment until the issue is solved. She is polite in her communication ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
9 May 2024Hello Albert Thank you for taking the time to post about your recent experience with our colleague, Paige. We are happy to hear that you have found Paige to be very helpful and attentive in...
Paige has been great in ...
Share On :
5 Star Review
By : 'Fipe'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH17
7 May 2024
People found this helpful0
Paige has been great in communicating with me through the ... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
9 May 2024Hello Thank you for taking the time to review Touchstone; we really appreciate it. It's great to hear that you've found communicating with Paige to be nice and easy, she'll be delighted with...
1 - 20 of 487 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure: https://www.touchstoneresi.co.uk/complaints-procedure
Last updated at 2/11/2020, 4:59:50 AM by allAgents
