The UK's Largest Customer Review Website for the Property Industry
Touchstone CPS Ltd
4.5/5, 508 Reviews
82% Recommended
100% letting valuation accuracy
79% letting fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experience
d hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues. Thank you.
Latest Reviews
Sue Robertson
Cosmin Ciocan
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 79.00% | £350 | £4,300 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 0 | 383 | 92 | 0 | 0 | 0 | 0 | 24 | 7 |
Address
Touchstone CPS Ltd
1 Hay Aveune, Edinburgh, City Of Edinburgh
EH16 4RW
0131 657 5139
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Touchstone CPS Ltd Branches (View All 4)
Moving in was such a breeze ...
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5 Star Review
By : 'Joanna'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G40
19 Sept 2024
People found this helpful0
Moving in was such a breeze and the flats are beautiful! John went above and beyond and was so helpful throughout the application process, moving in and even when I had some questions afterwards. For it being such a fast process that most people would find stressful, John made it so ... Read Full Review
By : Penny Graham
24 Sept 2024Hi Joanna Wow! What wonderful praise for our colleague, John. John, like all of our colleagues, works hard to provide our customers with a smooth transition from application to move-in, and...
Picked up keys for my new ...
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5 Star Review
By : 'Holly'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
18 Sept 2024
People found this helpful0
Picked up keys for my new flat today, it’s lovely and John was super friendly and helpful - the process has been all smooth so far ... Read Full Review
By : Penny Graham
24 Sept 2024Hi Holly We're pleased to hear that you're happy with your new home, and we appreciate you sharing your experience with us. It's also good to know that our colleague John was able to assist...
Great ...
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5 Star Review
By : 'Kristie'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
18 Sept 2024
People found this helpful0
Touchstone and John have been extremely helpful and supportive throughout the process of applying for my new flat. I have moved to Glasgow from England so was a bit of an awkward case, but John and the team have been wonderful in changing things and accommodating ... Read Full Review
By : Penny Graham
24 Sept 2024Hi Kristie We're delighted to hear that you found John and the Touchstone team helpful and supportive during your recent move. John and the team work hard to assist our customers in any way they ...
Just got the keys from ...
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5 Star Review
By : 'Paula'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G40
29 Aug 2024
People found this helpful0
Just got the keys from Touchstone this morning for my new flat, great flat and great company was so easy to deal with and so responsive and helpful especially John who from the viewing day has been so helpful and supportive throughout the whole process! A complete asset to touchstone! Thanks again ... Read Full Review
By : Penny Graham
4 Sept 2024Hi Paula We are pleased that you took the time to share your experience with us; thank you. Thank you for recognising our colleague John and for the assistance and support he provided during...
The whole experience with ...
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5 Star Review
By : 'Caitlin'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
27 Aug 2024
People found this helpful0
The whole experience with touchstone has been very easy and positive. John specifically has gone above and beyond to support through the process and has been on hand to answer all my questions and offer help. The property itself is great condition and I’m very glad I came across this ... Read Full Review
By : Penny Graham
28 Aug 2024Hi Caitlin Thank you for taking the time to share your experience with us; it's appreciated. We're delighted to hear that with John's assistance, you found our application processes easy and...
Kaila has been brilliant ...
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5 Star Review
By : 'Sophie'
Branch : Bath, 2 Crescent Office Park Clarks Way
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : CW11
20 Aug 2024
People found this helpful0
Kaila has been brilliant throughout our application and can't thank her enough for her ... Read Full Review
By : Penny Graham
20 Aug 2024Hi Sophie Thank you for taking the time to recognise our colleague, Kaila, for her support with your recent application; it is appreciated. We're pleased Kaila was able to assist you with the ...
Fantastic ...
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5 Star Review
By : 'Grace'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
16 Aug 2024
People found this helpful0
I moved into my new flat on Tuesday and John who I dealt with via the Glasgow/Edinburgh branch was just phenomenal. His knowledge and expertise on the property and area left me feeling at ease. Also so nice to know he isn’t far if I should need him. Always daunting moving to a new ... Read Full Review
By : Penny Graham
20 Aug 2024Hello Grace Thank you for taking the time to share your experience with us and for your glowing commendation of our colleague, John; we greatly appreciate it. We're pleased to hear John was...
5 Star Service from the ...
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5 Star Review
By : 'Kirsten'
Branch : Bath, 2 Crescent Office Park Clarks Way
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CB22
15 Aug 2024
People found this helpful0
5 Star Service from the Touchstone team! With having many not so wonderful experiences with agencies in the past, we found Kaila to be very professional and helpful. She always got back to us quickly with the information we requested and was happy to assist where possible. We also worked with ... Read Full Review
By : Penny Graham
20 Aug 2024Hello Kirsten Thank you. We value our our customers' feedback. We're delighted that our colleagues, Kaila & Jenna, assisted you with your recent application and move, ensuring that this...
We've had a great ...
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5 Star Review
By : 'Matthew'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
12 Aug 2024
People found this helpful0
We've had a great experience renting a house from Touchstone. From the very beginning, they've been incredibly responsive and helpful. Their app makes everything so much easier, from paying rent to reporting any issues. Speaking of issues, any problems we've had have been ... Read Full Review
By : Penny Graham
13 Aug 2024Hi Matthew We really appreciate you taking the time to share your experience with us; thank you. We are delighted to hear that your recent application and move-in went smoothly thanks to our...
From the moment I received ...
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5 Star Review
By : 'Parker'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
31 Jul 2024
People found this helpful0
From the moment I received the keys, John was incredibly professional and welcoming. He took his time to show me around the property, making sure I was familiar with all the features and amenities which I greatly appreciated. His cheerful demeanour and good banter made the process more relaxed and ... Read Full Review
By : Penny Graham
1 Aug 2024Hi Parker We appreciate you taking the time to share your experience with us. Thank you also for your glowing commendation of our colleague, John. It's great to hear that you found John to...
I can’t fault the ...
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5 Star Review
By : 'Eilidh'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : G40
18 Jul 2024
People found this helpful0
I can’t fault the experience I have received from going to see the show home to getting the keys on move in day. I have felt supported and following moving in it has been easy to get any issues I had solved (there hasn’t been many). A special mention to John who has been great ... Read Full Review
By : Penny Graham
23 Jul 2024Hello Eilidh Thank you for taking the time to share your experience with us; we're thrilled that the process flowed seamlessly for you and that you're settling into your new home. Thanks...
New ...
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5 Star Review
By : 'Garaidh'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : No
Postcode : G40
15 Jul 2024
People found this helpful0
Overall I am very happy with my experience working with Touchstone. I found that once I supplied the relevant information to them the process on their end was quick and thorough. I am happy with the conditions in my new flat and felt that John was friendly, informed and available for any further ... Read Full Review
By : Penny Graham
16 Jul 2024Hi Garaidh We're delighted to hear that your experience with Touchstone has been a positive one. Thank you for your wonderful feedback for our colleague, John. It's good to know that with...
Professional ...
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5 Star Review
By : 'Stanley'
Branch : Bath, 2 Crescent Office Park Clarks Way
Services : Letting (As a Tenant)
Rent PCM : £675
Would you recommend ? : Yes
Postcode : SK11
15 Jul 2024
People found this helpful0
It was a good experience with the team Touch Stone. Very clear, information and guidance. Customer-friendly and truly ... Read Full Review
By : Penny Graham
16 Jul 2024Hi Stanley Thank you. We're delighted to hear that your recent experience with Touchstone was a positive one; it's good to know that you found our team professional and customer-friendly during...
Great service, smooth ...
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5 Star Review
By : 'Anton'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
11 Jul 2024
People found this helpful0
Great service, smooth process, easy communication. John showed me property and explained everything. He was very professional and friendly. Thank ... Read Full Review
By : Penny Graham
16 Jul 2024Hi Anton We're happy to hear that you found our application and move-in processes straightforward. We appreciate your feedback regarding our colleague, John. It's wonderful to hear that John ...
Many thanks to Billie ...
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5 Star Review
By : 'Karina'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH15
9 Jul 2024
People found this helpful0
I am very happy with Billie Dunn's work. He was literally the first agent seriously interested in the technical condition of the ... Read Full Review
By : Penny Graham
11 Jul 2024Hi Karina We appreciate you sharing your experience with us. We are pleased to hear that with Billie's assistance you are happy in your new home. Thanks again. Kind...
Good ...
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5 Star Review
By : 'Ryley'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £425
Would you recommend ? : Yes
Postcode : G40
9 Jul 2024
People found this helpful0
Good Morning, I had a very good experience with this company and especially the agent John who was helpful, polite and understanding throughout the whole ... Read Full Review
By : Penny Graham
11 Jul 2024Hi Ryley Hearing that you had such a positive experience with Touchstone makes us very happy. Thank you for taking the time to recognise the hard work of our colleague John. It's good to know...
John handled my move in ...
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5 Star Review
By : 'Heather'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : PA3
9 Jul 2024
People found this helpful0
John handled my move in excellently. He was able to answer all my questions and was helpful and professional ... Read Full Review
By : Penny Graham
11 Jul 2024Hi Heather We are so happy to hear that our colleague John was able to guide you though the process to move-in smoothly. Thank you for sharing your experience with us. Best wishes to you in...
The service could not have ...
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5 Star Review
By : 'Miss'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : G40
8 Jul 2024
People found this helpful0
The service could not have been better! We were kept up to date every step of the way and the turnaround from contract to getting the keys could not have been ... Read Full Review
By : Penny Graham
11 Jul 2024Hi Beth We are pleased to hear that our colleague John was able to guide you through the application process to move-in quickly and efficiently. We'll be sure to pass on your kind words to John,...
Professional, very kind and ...
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5 Star Review
By : 'Norbert'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH6
6 Jun 2024
People found this helpful0
Professional, very kind and always helpful and responsive. Highly ... Read Full Review
By : Penny Graham
13 Jun 2024Hi Norbert Thank you for your review and your recommendation; we appreciate the time spent on this. We're pleased to hear that you found our colleague, Paige, to be helpful and responsive; this...
I am satisfied with the ...
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4 Star Review
By : 'Edward'
Branch : Edinburgh, 1 Hay Aveune
Services : Letting (As a Tenant)
Rent PCM : £787
Would you recommend ? : Yes
Postcode : EH16
6 Jun 2024
People found this helpful0
I am satisfied with the service. I have been getting good response for any issues I ... Read Full Review
Attached Files
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure: https://www.touchstonecps.com/complaints-procedure
Last updated at 11/19/2025, 11:58:49 AM by allAgents
