Cardiff Estate Agents with branches in Canton and Penarth, Selling and renting apartments and homes in the South Wales area.
 
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Oct 12,2014
Minithumbdown
By:
Oct 12,2014
1 people found
this helpful
I used Squarefoot as absent landlord and found the service and attitude appalling. Most of the time they seemed to have no idea who was living in the house, rarely made the check up visits promised, or if they did I did not receive any reports. Faults reported to them by tenants to them were relayed to me in panic thereby increasing rather than relieving me of the stress of letting. Repairs were done very shoddily and expensively. Tenants were not given the inventory or checked out. Due to their...
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What agent could do to change your mind?
Courtesy when contacted would have been a good start, responding to emails in a timely manner, visiting the property once in a while, using the inventory to check tenants in and out of the property, making sure that the people occupying the house were the same people named on the tenancy agreement, getting repairs done properly and checking them when completed, informing me before getting a new tenancy agreement signed, advising me when rent increases etc should be considered, making regular maintenance checks and ensuring that tenants were caring for the property, being aware of five people living in the house let to three, advising me of a safety issue of a thorny shrub that had overgrown onto a footpath instead of the council having to inform me.
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Oct 10,2013
Minithumbdown
By:
Oct 10,2013
0 people found
this helpful
I rented with Squarefoot lettings from April 2010 - October 2013. During this time, their profesisonal conduct and customer service were both well below par. Issues that I encountered included: - not following up on maintenance enquiries, including an unsafe gas metre and broken radiator for 18 months - unanswered emails and enquiries - very rude behaviour (When I emailed this week to enquire what my deposit amount had been, a member of staff responded: "do you know what deposit you paid...
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What agent could do to change your mind?
- dealing with maintenance problems within a reasonable period of time (i.e. during the tenancy) - responding to email enquiries in a polite and professional manner, providing the requested information, and treating tenants as paying customers rather than products. - communicating verbally in a polite and professional manner. I.e. Not stating that requiring housing benefit for a period of 1 month would cast \"aspersions on [my] character\" or accusing tenants of being rude when making a complaint. - adherance to the Data Protection Act (i.e. not sharing tenant\'s personal information with others)
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Office 1
49 Windsor road, Penarth CF64 1JE
(1)
Office 2
196 Cowbridge Road East, Cardiff CF5 1GX
(1)

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