The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.7/5, 8 Reviews
67% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
57% sales fee satisfaction
57% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 56.99999999999999% | £133,000 | £133,000 |
| Lettings | 0% | 56.99999999999999% | £550 | £1,734 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 3 | 1 | 0 | 2 | 0 | 0 | 0 |
Squarefoot Estate Agents
198 Cowbridge Road East, Cardiff, Cardiff County
CF5 1GX
02920 990088
By : 'Anne'
Branch : Cardiff, 198 Cowbridge Road East
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF11
I can definitely recommend Squarefoot Estate Agents, Ehsan worked above his means in order for me to get the house I wanted. It was a pleasure to deal with ... Read Full Review
By : 'Anthony'
Branch : Cardiff, 198 Cowbridge Road East
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : CF11
6 month tenancy. £440.00 agency fee for a 2-bed with 3 people. Simple and efficient from the word go, maintenance carried out surprisingly quickly, any issues that came up were dealt with promptly and professionally. After our dismal experience with Pinnacle Letting Agency, it was an absolute ... Read Full Review
Meh; In the middle, £440.00 for a 2-bed. Pays for a good service and issues are dealt with quickly, but could benefit with being marginally lower to not put off potential customers.
By : 'lauren'
Branch : Cardiff, 198 Cowbridge Road East
Services : Sales( As a Buyer )
Sold price : £133000
Would you recommend ? : Yes
Postcode : CF11
Wonderful service so happy with my new home Thank you to all of you for everything really happy.couldnt have done a better job even got me in touch with a great solicitor it all happened very quick its what I wanted very pleased with how fast it all happened also they were able to put me in touch ... Read Full Review
n/a
By : 'Laura'
Branch : Cardiff, 198 Cowbridge Road East
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CF11
Today I completed on a house sold by square foot agents. Ehsan has been very helpful throughout, pushing the sale through when Solicitors were slowing it down. The communication was great and I'd use them if I sell the house on future. Highly recommend! ... Read Full Review
Cannot comment as buyer.

By : 'Leila'
Branch : Penarth, 49 Windsor road
Services : Letting( As a Tenant )
Rent PCM : £1734
Would you recommend ? : No
Postcode : E1
They are absolutely awful. They're almost completely unresponsive and you have to call and email at least 5 times before you get any kind of response (which usually doesn't solve the issue or answer your query). Examples of queries we've had, the location of our electricty meter (this is still ... Read Full Review
Bad
By : 'DO'
Branch : Cardiff, 198 Cowbridge Road East
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : CF64
As a tenant the service you receive is appalling, communication is forced and quite frankly rude, when they do decide to return calls etc.Only ever had to report 3 incidents in 5 years and each time it was drawn out over days, water suiting from tap, 3 days sink collapsed 2 days and cooker stopped ... Read Full Review
Very high fees for renewal and juts a standard contract nothing about it is tailored to property I am in, and they don't even send it out in post now
By : 'justonething'
Branch : Cardiff, 198 Cowbridge Road East
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : No
Postcode : CF24
I used Squarefoot as absent landlord and found the service and attitude appalling. Most of the time they seemed to have no idea who was living in the house, rarely made the check up visits promised, or if they did I did not receive any reports. Faults reported to them by tenants to them were ... Read Full Review
Courtesy when contacted would have been a good start, responding to emails in a timely manner, visiting the property once in a while, using the inventory to check tenants in and out of the property, making sure that the people occupying the house were the same people named on the tenancy agreement, getting repairs done properly and checking them when completed, informing me before getting a new tenancy agreement signed, advising me when rent increases etc should be considered, making regular maintenance checks and ensuring that tenants were caring for the property, being aware of five people living in the house let to three, advising me of a safety issue of a thorny shrub that had overgrown onto a footpath instead of the council having to inform me.
By : 'Unhappy'
Branch : Penarth, 49 Windsor road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF24
I rented with Squarefoot lettings from April 2010 - October 2013. During this time, their profesisonal conduct and customer service were both well below par. Issues that I encountered included: - not following up on maintenance enquiries, including an unsafe gas metre and broken radiator for 18 ... Read Full Review
- dealing with maintenance problems within a reasonable period of time (i.e. during the tenancy) - responding to email enquiries in a polite and professional manner, providing the requested information, and treating tenants as paying customers rather than products. - communicating verbally in a polite and professional manner. I.e. Not stating that requiring housing benefit for a period of 1 month would cast \"aspersions on [my] character\" or accusing tenants of being rude when making a complaint. - adherance to the Data Protection Act (i.e. not sharing tenant\'s personal information with others)
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.