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Safe & Secure Properties
2.3/5, 3 Reviews
50% Recommended
0% sales valuation accuracy
100% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
No description for branch.
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Scan MeSafe & Secure Properties
24-25 Westbourne Terrace, DH4 4QT
Certified Customer Experience Report Summary
Report generated on (19 September 2025 @ 04:39:56)
2.33
★★☆☆☆
Rated 2.33 out of 5 based on 3 reviews
- 50%Customer satisfaction
0
Recommend
3
Disapprove
Customer Experience Awards Won
Recent Customer Reviews From Clients Of This Agent
Displaying 3 of 3 total reviews
34 on 5th Sep 2025
★☆☆☆☆1 Star Review
Very bad customer service. Doesn't care about tenants and properties just make money. Contacting them more than a month
Their property damaging my property and cause electric problem but doesn't bother.
You can see in picture water coming from upstairs damage my light.
Belongs to safe and secure.
I have little kids in home.
Their property damaging my property and cause electric problem but doesn't bother.
You can see in picture water coming from upstairs damage my light.
Belongs to safe and secure.
I have little kids in home.
Services:N/A
Recommend:No
#1
Angry on 21st Dec 2021
★☆☆☆☆1 Star Review
The Letting side of this agent is diabolical. We bought a house with tenants in situ and so "inherited" these agents. There was no gas certificate, which is illegal, no deposit, no keys, even though in their own paperwork it states they need three sets cut! The rent was wrong for the two months we used them. They never answered our emails or returned our calls. Completely unprofessional. There is so much more, but i think this sums them up.
Services:N/A
Recommend:No
#2
Ben Hanna on 28th May 2021
★★★★★5 Star Review
A very professional team going above and beyond to help myself buy the house i loved. Lisa phones and sorted everything out even after hours on a bank holiday weekend.
Thank you too all the team.
Thank you too all the team.
Services:N/A
Recommend:No
#3
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £167,500 | £167,500 |
| Lettings | 100% | 50% | £650 | £650 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 1 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
Address
Safe & Secure Properties
24-25 Westbourne Terrace, Houghton Le Spring, County Durham
DH4 4QT
01913854477
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 17:30
- 09:30 - 17:30
- 09:30 - 17:30
- 09:30 - 17:30
- 09:30 - 17:30
- 09:30 - 13:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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Irresponsible ...
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1 Star Review
By : '34'
Branch : Houghton Le Spring, 24-25 Westbourne Terrace
Services : Letting( Property Management )
Would you recommend ? : No
6 Sept 2025
People found this helpful
Very bad customer service. Doesn't care about tenants and properties just make money. Contacting them more than a month Their property damaging my property and cause electric problem but doesn't bother. You can see in picture water coming from upstairs damage my light. Belongs to safe and ... Read Full Review
Comments (0)
Very bad customer service. Doesn't care about tenants and properties just make money. Contacting them more than a month
Was this helpful?:
34 said about Safe & Secure Properties
Services : Letting( Property Management )Date: 5th Sep 2025
Very bad customer service. Doesn't care about tenants and properties just make money. Contacting them more than a month
Their property damaging my property and cause electric problem but doesn't bother.
You can see in picture water coming from upstairs damage my light.
Belongs to safe and secure.
I have little kids in home.
The UK's Largest Customer Review Website for the Property Industry
Do not ...
Share On :
1 Star Review
By : 'Angry'
Branch : Houghton Le Spring, 24-25 Westbourne Terrace
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : No
Postcode : NE61
21 Dec 2021
People found this helpful2
The Letting side of this agent is diabolical. We bought a house with tenants in situ and so "inherited" these agents. There was no gas certificate, which is illegal, no deposit, no keys, even though in their own paperwork it states they need three sets cut! The rent was wrong for the ... Read Full Review
Comments (0)Was this helpful?:
Angry said about Safe & Secure Properties
Services : Letting( As a Owner )Date: 21st Dec 2021
The Letting side of this agent is diabolical. We bought a house with tenants in situ and so "inherited" these agents. There was no gas certificate, which is illegal, no deposit, no keys, even though in their own paperwork it states they need three sets cut! The rent was wrong for the two months we used them. They never answered our emails or returned our calls. Completely unprofessional. There is so much more, but i think this sums them up.
The UK's Largest Customer Review Website for the Property Industry
A very professional team ...
Share On :
5 Star Review
By : 'Ben'
Branch : Houghton Le Spring, 24-25 Westbourne Terrace
Services : Sales( As a Buyer )
Sold price : £167500
Would you recommend ? : Yes
Postcode : NE37
29 May 2021
People found this helpful1
A very professional team going above and beyond to help myself buy the house i loved. Lisa phones and sorted everything out even after hours on a bank holiday weekend. Thank you too all the ... Read Full Review
Comments (0)A very professional team going above and beyond to help myself buy the house i loved. Lisa phones and sorted everything out even after hours on a bank holiday weekend.
Was this helpful?:
Ben Hanna said about Safe & Secure Properties
Services : Sales( As a Buyer )Date: 28th May 2021
A very professional team going above and beyond to help myself buy the house i loved. Lisa phones and sorted everything out even after hours on a bank holiday weekend.
Thank you too all the team.
The UK's Largest Customer Review Website for the Property Industry
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9/27/2019, 3:13:14 AM by allAgents
