Rook Matthews Sayer

Had an awful experience with RMS it took 18 weeks for a no chain on either side sale to go through. communication was very poor didn't return calls, were kept in the dark most of the time, It was truly awful only got sorted when we threatened to pull out of the ... Read Full Review

Michelle was very pro active in finding a buyer for my house. She advertised the house and kept me informed on any potential buyers and in doing so I had a good offer for my house within 2 month's. Michelle was honest, patient and friendly. Then Kate was dealing with the house sale from There. ... Read Full Review

Great assistance with those crucial - and what can be uncertain - days/hours toward the exchange of contracts...we are very happy with the property we've purchased, too....there was no 'hard sell' from the agent who accompanied our viewings...very much left for us to decide if we ... Read Full Review

I have chosen this agency to help me with renting a house for the first time and it hasn't been a smooth process. In fact, I ended up giving up renting the property with them. Total lack of information. As I was trying to rent for the first time I was oblivious to loads of things (broadband and ... Read Full Review

A total and utter rip off. They will not intervene at all to manage tenants, just send round a handyman, plumber, electrician, at extra cost to you for the most trivial of matters. I do not joke, I was charged for an electrician because the tenant did not plug the cooker hood on, and again to ... Read Full Review

As a landlord, I am really struggling with this letting agent. They ignore correspondence, don't notice when rent is late or in arrears, palm off quotes for work that are not itemised and are clearly inflated and tell outgoing tenants that the house is in a great state despite them having ... Read Full Review

After renting for the last year with RMS I have to say that they are awful at getting back to any repairs that need doing and they have shown a complete lack of competence and care towards their customers that rent houses with them. If you want friendly, efficient estate agents I would avoid Rook ... Read Full Review

As a first time buyer I was unsure of where to start and what the important questions were I needed to ask and Julie was really helpful and kept me informed throughout the whole buying process. She was highly professional and was always easy to ... Read Full Review

Selling your home is not something that you 'look forward to doing' but when you have honest,helpful staff like Julie and Emma it really makes the process easier...they are definetly the reason I will be using Rook Matthews again and I recommend them ... Read Full Review

Having had little or no success using alternate agents in selling one of my properties i decided to commission RMS. The valuation was undertaken by Elspeth who was acting as branch manager at the time with the general day to day management being undertaken by Julie Peel. Both Elspeth and Julie were ... Read Full Review

Very professional and helpful! During the sale of my house move things got very stressful at times and Dionne was very friendly and encouraged me things would be OK. For this I am very ... Read Full Review

Dionne Lambert was very helpful and kept us updated regularly be it phone, text or email throughout our sale. Zara Rossellini also in the early days of the sale was very ... Read Full Review

Dionne as part of the after sales team has been amazing, helping us deal with everything throughout the stresses of buying and selling and moving all with a 5 month old baby in tow. She has been very understanding, patient and caring and even helped keep my sanity at times. She never fails to make ... Read Full Review

Kate provided an excellent service in the sale of my house. Her communication was to the highest order, via email and telephone to keep my updated on the progression of the sale. Would definitely recommend to prospective sellers & buyers ***** Thank you again ... Read Full Review

Over time my dealings with Rook Matthews and in particular with Dionne became more involved as many difficult issues cropped up. Dionne from day one was a great help in smoothing out these difficult issues and in acting as a go between with all of the relevant parties. She became involved in both ... Read Full Review

Sold our house through Rook Matthews Sayer. Very happy with the process. Dionne kept us informed every step of the way and was there to answer any queries we had. I would recommend RMS to anyone wanting to ... Read Full Review

Selling a house is incredibly stressful so I was pleased we chose these agents to help us with this process. Aisling was so cheerful and competent when she came to value our house for selling that we signed her up on the spot! Anne was a gem, very calm always courteous and patient but this was ... Read Full Review

Buying & selling made easy! Very friendly and helpful, Helen, Cheryl and James make a good team, thanks for all your help ... Read Full Review

The service I received from RMS Gosforth was exceptional. From the initial stages to the final tenancy being signed, all communications were dealt with in a friendly and professional way. The staff who work in branch have a clear understanding of their business and their expertise makes them stand ... Read Full Review

We have bought and sold property before through RMS Ponteland and that is why we chose RMS again this time. We were last time buyers downsizing drastically and found the sale of our home of many years so difficult to come to terms with. Finding somewhere locally with character, large garden and ... Read Full Review