Rook Matthews Sayer

I bought my first home through rook Matthews sayer blyth and the whole team were brilliant, I also used their in house mortgage advisor who was equally brilliant. We have also just sold our home and again used rook Matthews sayer again and the whole process couldn’t of been nicer. My ... Read Full Review

Absolutely loved my experience with this company :) All staff members I spoke with were super friendly, supportive and reliable! The process could not have been easier and I would 100% recommend this company to ... Read Full Review

Beware of this company and the services they recommend for sure. Terrible. They were appalling. 4 months to complete on a no chain property! Worse estate agents I have ever had the experience of dealing with. Extremely bad customer service. Never call you back when they say, The member of staff ... Read Full Review

Selling my house had been an absolute nightmare in a previous sale due to going with an online estate agent so I was absolutely dreading it with how stressful it can be. Going with Rook Matthews Sayer Gosforth was the best decision, from the very start right the way through to completion day they ... Read Full Review

Thank you to Zara Rosellini and Natalie Halford -Best. Appreciate the support and help you give with my journey to find a new home. Always accommodating and setting up lots of viewing. Wish you both well for the future. With kind regards, Many ... Read Full Review

Our first time at selling a house. Michelle and Kate help guide us all the way though a difficult sale as we had problems with the buyers solicitor. They helped us remain calm and supported us all the way and got there in the end they are a wonderful team ... Read Full Review

We received an excellent service both selling and buying. Cheryl gave an excellent valuation, and demonstrated good knowledge of the local housing market. This was validated by achieving a sale close to the asking price, other valuations were significantly off the mark. Rook Matthews follow up ... Read Full Review

Just bought a house using rms. David was nasty, rude rather insulting. Buyer also took his property off rms but we offered and he had to use these. My worst experience ever. Will never recommend or use them ... Read Full Review

Very aggressive, and disgusting. Was very rude . Non professional in his approach. Will never recommend them at all for any custom. My worst experience ... Read Full Review

Having put the house on the market on the Wednesday it was sold by the Friday ! Special thanks to Jill for sale chasing and dealing with solicitors throughout the process. Rooks are professional experienced estate agents unlike some of the other local/hybrids who claim to be “number one in the ... Read Full Review

My tenants moved out rather unexpectedly but Adele went out of her way to ensure that the premises were fully checked over and restored to a lettable standard. She then worked very hard to find new tenants and we have now re let the place. Very ... Read Full Review

I would just like to thank both Lindsay Chipchase and Jennifer Bird who were very helpfull during my recent house purchase. They were very professional with regards to every aspect of the sale, and made it a very smooth transaction. Thank You ... Read Full Review

I recently used RMS to find new tenants. Adele Cox & Vicky Gordon were very helpful and the service was quick and painless. Would recommend and will use ... Read Full Review

Their approach is the following: taking money for referencing, claiming that they failed to reference You, then hoping that the customer will not complaint. I had this issue with them - I have been living in the UK for 11 months and they responded that I apparently live here not long enough to ... Read Full Review

I purchased a flat through Jennifer . Once my offer was accepted she kept me up to date with the progress of the purchase. Liased with my lawyer and allowed for a smooth purchase . Very clued up on the local market ... Read Full Review

I instructed the team at Rook Matthews Sayer to sell a newly refurbished flat in Heaton. The property was sold within just a few days of coming onto the market. I was impressed by the proactive and professional approach of the team throughout the whole process. They have been a pleasure to deal ... Read Full Review

Having used RMS as letting agent for 5 years with my 4 properties they have never failed to find a tenant in a timely manner. I have had no problem with any of the tenants , and Natalie Adele and Jen have have always kept me up to date with progress . Their professional pleasant and curious ... Read Full Review

Ups and downs on any sale...and there were bumps in my particular road. Got there in the end and RMS Heaton helped get the job done. Most agents in my opinion are well below average but RMS Heaton proved better than ... Read Full Review

Had one of there reps out and was advised to put on market for £199,000 with a view of accepting £190,000 I told him in no uncertain terms that he was a mile out. We had other agents out and eventually went with Sarah Mains who advised offers above £225,000 the property sold twice within 3 weeks ... Read Full Review

Dialled via right move, Shiela answered and instead of introducing herself spoke to me on the assumption I was a staff member, an odd experience if that number is used for customers. I was added to the database, and told I'll get a call to see if I can view a property the next day. No call ... Read Full Review