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Robert Manning
3.2/5, 17 Reviews
67% Recommended
100% letting valuation accuracy
82% letting fee satisfaction
Lettings specialists in South London and East London:
We can get your property let within 14 days at market rate – or we give you your money back*. Minimise your voids and call us today on 0203 725 8399.
Our services include
• Free no obligation advice and property assessment
• Rent Guarantee
• Let O
nly
• Pre-let service
• Tenant find
• Letting & rent collection
• Property management department
• Corporate Lettings: Employee Relocation, Long Term Company Lets, Short Term Lets, Vetted and Quality Occupants
• Additional Services : Tenant Vetting, Inventory Checking, Deposit Protection
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 82.00% | £420 | £2,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 2 | 7 | 0 | 0 | 0 | 0 | 6 | 1 |
Address
Robert Manning
25 Canada Square, London, Greater London
E14 5LQ
0203 725 8399
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 10:00 - 14:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
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Robert Manning Branches (View All 2)
These people are bandits not ...
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1 Star Review
By : 'Cristian'
Branch : London, 201a Victoria Street
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : EN5
21 Mar 2022
People found this helpful0
These people are bandits not estate agents! Please avoid! I paid my holding deposit late January and still waiting for it to be paid back to me No reply to any emails, you can’t talk to anyone, they only have people taking ... Read Full Review
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I have been waiting for ...
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1 Star Review
By : 'Colin'
Branch : Canary Wharf London, 25 Canada Square
Services : Letting( As a Tenant )
Rent PCM : £420
Would you recommend ? : No
Postcode : CB23
7 Mar 2022
People found this helpful0
I have been waiting for almost 3 months for my deposit to be paid back after vacating the property. I have phoned 11 times since and am always told someone will phone me back but no one has. Absolutely appalling. I also only took the property as the person who showed me around said i could have my ... Read Full Review
Comments (0)Was this helpful?:
Awful real estate, keep ...
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1 Star Review
By : 'Apostolos'
Branch : Canary Wharf London, 25 Canada Square
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EN5
19 Oct 2021
People found this helpful0
More than 2 months after I have vacated the property I'm still waiting for my deposit. And from what I've read on other reviews it looks like they're doing it systematically. Liars, incapable and bad in communicating. Keep ... Read Full Review
Comments (0)Was this helpful?:
They are withholding my money ...
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1 Star Review
By : 'Joseph'
Branch : London, 201a Victoria Street
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : WD19
29 Sept 2020
People found this helpful2
They are withholding my money from the DPS after 6 weeks of vacating the property. For their evidence they submitted photos of the wrong property to try and claim part of my deposit! Currently ongoing with the DPS after all this time. Awful communication when trying to revive your deposit ... Read Full Review
Comments (0)Was this helpful?:
Incompetent ...
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1 Star Review
By : 'Tracy'
Branch : London, 201a Victoria Street
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : WD19
29 Sept 2020
People found this helpful3
Poor communication throughout tenancy. My son had the tenancy agreement - I am his guarantor. After vacating property and taking photographs as evidence that his room was left in an immaculate condition, Robert Manning tried to charge him for unnecessary cleaning. DPS are involved; Robert Manning ... Read Full Review
Comments (0)Was this helpful?:
Extremely professional and ...
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5 Star Review
By : 'Arun'
Branch : London, 201a Victoria Street
Services : Property Management
Would you recommend ? : Yes
Postcode : HA0
28 Oct 2019
People found this helpful1
I highly recommend Robert Manning for my property management. Julie and the team have been extremely professional and helpful. They always respond quickly and thoroughly to all our ... Read Full Review
Comments (0)Was this helpful?:
Outstanding customer ...
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4 Star Review
By : 'Helen'
Branch : London, 201a Victoria Street
Services : Property Management
Sold price : £50000
Would you recommend ? : Yes
Postcode : SE16
25 Oct 2019
People found this helpful0
Using Robert Manning to manage my property has been an easy and reliable service. Really pleased. Chris has helped efficiently if there have been any ... Read Full Review
Comments (0)Was this helpful?:
Very poor, shameful ...
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1 Star Review
By : 'Vivian'
Branch : London, 201a Victoria Street
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : HA9
5 Nov 2018
People found this helpful5
10 July. Having requested a viewing at the property in Vivian Ave 23. I was presented with a clean and new looking converted house with each room ensuite. The property agent gladly shown me the apartment which I thanked and left. 11 July. I have asked the property agent if the rent can be ... Read Full Review
Comments on Agent Fees
This agency deserved no agency fee at all. This agency should pay.
Comments (0)Was this helpful?:
Everything went ...
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5 Star Review
By : 'Alex'
Branch : London, 201a Victoria Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE18
10 Oct 2018
People found this helpful0
It was very easy and straight forward with them. They found us a rental which matched our criteria ... Read Full Review
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Very poor service from Robert ...
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1 Star Review
By : 'Tenant'
Branch : London, 201a Victoria Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW7
30 Nov 2017
People found this helpful9
Very poor service from Robert Manning Lettings. They don't do any of the maintenance and management aspects of their role. They expect payments for things they don't do and demand money without any explanation. They *were dishonest, money-grabbing and untrustworthy. They have been abusive ... Read Full Review
Comments (0)Was this helpful?:
SHOCKINGLY POOR SERVICE. ...
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1 Star Review
By : 'GM'
Branch : Canary Wharf London, 25 Canada Square
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW7
6 Sept 2017
People found this helpful6
SHOCKINGLY POOR SERVICE. Vacated the property in April. After 5 months of emails and phone calls my deposit has not been returned yet. AVOID LIKE THE ... Read Full Review
Comments (1)Was this helpful?:
By : Idris julia
19 Jan 2018Absolutely agree with your sir. Very poor service. Do not work for them. Do not use the service. They are a small business" because they are just incredibly...
Arranged a viewing for a ...
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1 Star Review
By : 'Andrews'
Branch : Canary Wharf London, 25 Canada Square
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : E14
27 Aug 2015
People found this helpful8
Arranged a viewing for a property on a Saturday morning, received 4 email reminders prior to the viewing asking that I ensure I attend as 'we have gone through significant lengths to organise these viewings and coordinate with landlords/tenants.' On the morning of the viewing I arrived 15 mins ... Read Full Review
Comments (0)Was this helpful?:
Great company, we have no ...
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5 Star Review
By : 'Ms/Mr'
Branch : Canary Wharf London, 25 Canada Square
Services : Property Management
Would you recommend ? : Yes
Postcode : E14
13 Mar 2015
People found this helpful2
Great company, we have no complaints to make at all. Our property has had a lot of issues over the past year and everytime something has happened, they have been on to it straight ... Read Full Review
Comments (1)Was this helpful?:
By : Alma
27 Nov 2015It's been extensively advertised to be a less invasive, cheaper alternative. Generally, Gold wave generally, is an approach where herbs, vitamins, chemicals and drugs are combined together in a...
We are so glad we decided to ...
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5 Star Review
By : 'Mr'
Branch : Canary Wharf London, 25 Canada Square
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : E15
12 Mar 2015
People found this helpful1
We are so glad we decided to work with the Robert Manning team and have already recommended them more than ... Read Full Review
Comments (0)Was this helpful?:
After speaking with several ...
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5 Star Review
By : 'Zhana'
Branch : Canary Wharf London, 25 Canada Square
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : E6
11 Mar 2015
People found this helpful1
After speaking with several agents (and even trying one who did not work out for us), Julie impressed us at every turn. Me and my partner both work in central London, so we expect a high level of service. Julie's strategy to let our property got us more than the other agent's were even planning to ... Read Full Review
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My husband and I wanted an ...
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5 Star Review
By : 'Brain'
Branch : Canary Wharf London, 25 Canada Square
Services : 20
Would you recommend ? : Yes
Postcode : E14
5 Sept 2014
People found this helpful0
My husband and I wanted an agent that told us the truth about the market, our property, the process and our expectations. When you are trusting someone with ‘your pension', you need to have complete faith and trust in that person. Mikeal at Robert Manning holds the important character and ... Read Full Review
Comments (0)Was this helpful?:
Hi Fiona It is fine to give ...
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5 Star Review
By : 'J.'
Branch : Canary Wharf London, 25 Canada Square
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E14
5 Sept 2014
People found this helpful0
Hi Fiona It is fine to give the deposit back, the place looked very clean inside. I am pleased that you are happy to be our agents (Robert Manning) and the speed the fitted window locksâ€Â. J. ... Read Full Review
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1 - 17 of 17 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Procedure Robert Manning prides itself on being able to fulfil customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customer we apply the following approach to any customer complaint / concern: 1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with. Whilst we would anticipate that this party will have been able to resolve your issue at this stage , should you not receive a satisfactory response or resolution to your problem : 2. Please refer the complaint to our Customer Services Department. (admin@robertmanning.co.uk). Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate Robert Manning representative within 21 working days. This representative will be a senior member of the team managing the issues on which you have reason to complain. 3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a Robert Manning representative will be received within 21 working days. We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of Robert Manning by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration. 4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which robertmanning.co.uk are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take. They will then consider the complaint and review the matter.
Last updated at 12/17/2015, 11:42:29 AM by allAgents
