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Truro, TR1
4.3/5, 16 Reviews
81% Recommended
73% sales valuation accuracy
86% letting valuation accuracy
79% sales fee satisfaction
79% letting fee satisfaction
We provide a full range of services in residential letting or selling.
Landlords can choose from 4 different schemes varying from a fast and efficient tenant find & rent collection service to a comprehensive fully managed service and guaranteed rent. From beginning to end we pride ourselves on speed, customer ser
vice, communication and ensuring the highest possible standard in everything we do. Our team of local specialists with expert local knowledge manage the rental process from Launceston to Sennen and everything in-between. Our property inventories are prepared to the highest possible standard and our motivated negotiators are incentivised to let properties as quickly as possible to the most appropriate clients. Our friendly and efficient office staff strive to consistently provide the best service possible, making the letting of your property as hassle free as possible.
Tenants receive a professional welcome, benefiting from our 'no grey area' policy where honesty and clarity is paramount. We understand that moving can often be a stressful period in your life and we aim to make this as seamless as possible through a fast, efficient friendly service and the aim to work around your schedule wherever possible. Our testimonials point to an agent who shows a care for what we do and who we deal with. We recognise that everyone's situation is different and we truly believe that there is a property out there for everyone that we can help you to make a home.
Estate Agency complements our lettings service, from selling to move on, buying to move in or landlords looking for that next investment. Our dedicated sales team are always happy to help and advise in what can be a complicated process. Again, we like to do business in a friendly but efficient manner whereby we recognise that communication is key to a successful sale or purchase. We promise that there are no hard sales techniques here, just straight-talking professionals who genuinely enjoy getting the best sale for their customers.
So if you are looking for local, friendly experts who are passionate about property then talk to us.
"Agent's staff did what..."
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4 Star Review
By : 'CM'
Services :
Would you recommend ? : No
7 Jul 2014
People found this helpful0
Agent's staff did what they said they would do and matched me with a great property quickly
Was this helpful?:
By : Northwood Cornwall
7 Jul 2014I'm sorry you wouldn't use us again despite us having matched you with a great property, quickly. Please don't hesitate to call to let us know how we may have turned the experience into one where you would use us again? We greatly value your feedback. Northwood Cornwall management team.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 73% | 79% | £0 | £0 |
| Lettings | 86% | 79% | £280 | £1,200 |
Areas covered
- Camborne
- Falmouth
- Helston
- Newquuay
- Perranporth
- PL13
- PL14
- PL15
- PL17
- PL35
- Redruth
- St Agnes
- St Austell
- St Ives
- TR1
- TR10
- TR11
- TR12
- TR13
- Truro
Address
Northwood
3 Frances Street, Truro, Cornwall
TR1 3DN
01872 262 262
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Social Media
Rankings
Northwood Branches (View All 92)
Northwood have been a breath ...
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5 Star Review
By : 'JAMES'
Services : Letting( As a Owner )
Rent PCM : £585
Would you recommend ? : Yes
Postcode : TR9
11 Sept 2020
People found this helpful0
Northwood have been a breath of fresh air. The team are so organised and everything is dealt with on time. Rent Payments comes through on the day after tenants have paid and we have found the whole experience of being Landlords so easy from onset. Property visits have been carried out quarterly... Read Full Review
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What a great agent. As a ...
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5 Star Review
By : 'Ian'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : TR20
21 Aug 2019
People found this helpful0
As a tenant I have to say that Northwood Truro and their staff have been at all times professional and courteous. They have always done what they have said and in the given timescales. As someone who deals with letting agents on a regular basis with a business hat on, I cannot fault them. Thank you ... Read Full Review
Comments (0)Was this helpful?:
Service way beyond ...
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5 Star Review
By : 'Justin'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : TR4
23 Jul 2019
People found this helpful0
From day one meeting Billie to view the house, I found the whole team at Northwood Truro to be absolutely amazing. I have spent my whole career in a service industry. I have to say that I was incredibly impressed with the thought, care and consideration that I received throughout my... Read Full Review
Comments (0)Was this helpful?:
Ideal choice for letting in ...
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5 Star Review
By : 'Nigel'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : TR16
11 Dec 2018
People found this helpful0
Found Northwood go be thorough but fair in their letting process. The team there are all helpful and courteous and are always there for you to deal with any queries or problems you may have. Would certainly recommend using them if you need to let a property in the Truro area of Cornwall or you... Read Full Review
Comments on Agent Fees
All fees charged seemed fair.
Comments (1)Was this helpful?:
By : Sean Brickley
11 Dec 2018Thank You Nigel, your kind words are much appreciated. The team send their best wishes and good luck to you and your family in the...
Extremely helpful, quick ...
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5 Star Review
By : 'Chrissy'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : TR15
19 Oct 2018
People found this helpful0
Been letting the same property for 4years, cant fault a single thing, any issues we had we sorted that day! Very friendly staff, couldnt do enough to help! Would highly recommend! Every thing from start to finish was so easy and stresd... Read Full Review
Comments on Agent Fees
Very reasonable fees in regards to checks and deposits etc
Comments (0)Was this helpful?:
Review of Northwood ...
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5 Star Review
By : 'C'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TR10
13 Aug 2018
People found this helpful0
We have been trading with Northwood Truro for the past 5 years and during this time we have found them to be professional and helpfull to both us and the tennant. Payments and communications have been prompt and in a timely manner. All staff encountered have also been helpfull and knowledgeabe with ... Read Full Review
Comments on Agent Fees
Seem to be reasonable and within the market standard.
Comments (0)Was this helpful?:
excellent service all ...
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5 Star Review
By : 'Amanda'
Services : Letting( As a Owner )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : TR16
28 May 2018
People found this helpful0
The service so far has been excellent. Roger arrived on time and was friendly and knowledgable. Everything has been done speedily and efficiently and everyone I have delt with by phone or by email has been very friendly. I cannot fault the service we have had at... Read Full Review
Comments on Agent Fees
good
Comments (0)Was this helpful?:
Will not say to much but the ...
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1 Star Review
By : 'green&peace'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : TR1
11 Mar 2018
People found this helpful3
Will not say to much but the service that Roger gave us has been very poor. We are taking our complaint direct to northwood as Roger is impossible to deal with... Read Full Review
Comments on Agent Fees
Fair if the service was not so poor
Comments (1)Was this helpful?:
By : Roger
11 Mar 2018Dear 'green&peace', Thank you for taking the time to leave your review. We have never dealt with somebody with your names, or in fact 'greenpeace'. If you have a genuine complaint, we would be...
We rented a property through ...
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5 Star Review
By : 'Matt'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : TR1
9 Mar 2018
People found this helpful1
We rented a property through Northwoods for just over 18 months and lived in the flat above their branch in Truro! We cannot fault the service we were given by all the staff - it was friendly, professional and thorough. They were always quick to respond to and act upon any queries or concerns we... Read Full Review
Comments on Agent Fees
The Agent's fees were reasonable and competitive.
Comments (0)Was this helpful?:
Roger was very personable in ...
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4 Star Review
By : 'Amanda'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : TR1
17 Sept 2015
People found this helpful2
Roger was very personable in the first meeting and discussed the various options available to me in a clear manner. The whole process from start to a recent finish was... Read Full Review
What agent could do to change your mind?
I do think that the fees, as a percentage of the value of the rental were a little on the high side.
Comments on Agent Fees
I do think that the fees, as a percentage of the value of the rental were a little on the high side.
Comments (1)Was this helpful?:
By : Roger
19 Sept 2015Hi Amanda, Thank you for our comments and taking the time to write a review. It has been a pleasure working with you. Our fees are very much middle of the market but we believe our service is at the...
- Have only been tenants in ...
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4 Star Review
By : 'Mary'
Services : Letting( As a Tenant )
Rent PCM : £280
Would you recommend ? : Yes
Postcode : TR1
21 Nov 2014
People found this helpful2
- Have only been tenants in our student property for two months, so this is a review of the service received so far. - very detailed (perhaps too detailed) inventory on moving in - The agents were understanding when it took a while for the first month's rent to arrive with the agency. - We have... Read Full Review
Comments (1)Was this helpful?:
By : Northwood Cornwall
21 Nov 2014Hi Mary, Thank you for taking the time to review the company and we are delighted that your experience has been mostly positive. Having reviewed your inventory, it is 202 pages for a 6 bedroomed high ...
I have previously managed my ...
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5 Star Review
By : 'Graham'
Services : Letting( As a Owner )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : TR6
11 Nov 2014
People found this helpful2
I have previously managed my property letting myself, but this time I decided to use Northwood in Truro. I spoke to Roger and the team and was made to feel at ease with both the process and managing any problems. The property was let very quickly, and a report regarding the 1st inspection was sent... Read Full Review
Comments on Agent Fees
The fees charged are reasonable.
Comments (0)Was this helpful?:
Amazing. Appointment with ...
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5 Star Review
By : 'bms'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : PL26
10 Nov 2014
People found this helpful2
Amazing. Appointment with Roger on a Saturday, viewings on the Wednesday after and new tenant due to move in within 2weeks. Straight talking, efficient, professional and friendly service.. very refreshing!!... Read Full Review
Comments (0)Was this helpful?:
Renting has changed a whole ...
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4 Star Review
By : 'NA'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : TR19
20 Oct 2014
People found this helpful1
Renting has changed a whole lot since I was previously a tenant about 15 years ago, and I was shocked by the number of hoops it is necessary to jump through in order to secure a tenancy these days - however, I'm assured by renting friends that this is the norm! My personal experience of... Read Full Review
Comments (0)Was this helpful?:
Agent's staff did what ...
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4 Star Review
By : 'CM'
Services : Letting( As a Tenant )
Would you recommend ? : No
7 Jul 2014
People found this helpful0
Agent's staff did what they said they would do and matched me with a great property... Read Full Review
Comments (1)Was this helpful?:
By : Northwood Cornwall
7 Jul 2014I'm sorry you wouldn't use us again despite us having matched you with a great property, quickly. Please don't hesitate to call to let us know how we may have turned the experience into one where you ...
Paid £300 reservation for ...
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1 Star Review
By : 'Anne'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
9 Oct 2012
People found this helpful8
Paid £300 reservation for them to hold the apartment, and reassured me that no one else would be shown round. They informed me they were sole agents. Only to find out a few days later that they had misled me, and were not sole agents. Other agents had advertised the same apartment. Therefore... Read Full Review
What agent could do to change your mind?
An offer of a refund of the £300 would have been acceptable.
Comments (1)Was this helpful?:
By : Northwood
14 Sept 2013Dear Anne, Good to hear that you are safe. The apartment was taken off the market and reserved for you but you didn't show up to check in. You signed a fee schedule which we have in the office and...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2/13/2023, 11:35:34 AM by allAgents
