Newgate Property Services

When i moved into the property the carpet in the bathroom was stained / damp and there was peeling paint, cosmetic i didn't mind as i would be decorating anyway and the oven door wasnt attached [ this was fixed nearly 8 weeks after moving in] Certain items within the property ie the hoover, storage heaters didnt work, i replaced the hoover. Upon moving furniture about i found several iron marks on the carpet cleverly hid with furniture. Light fittings that were being held on by the wire alone. I always emailed the agent, because phoning was a nightmare and id have proof of what i had requested if needed at a later date. The shower leaked and destroyed the carpet in the bathroom, yet after several emails over a 10 weeks i had to fix the shower, and remove the sodden carpet as to aleviate the odour within the apartment. Everytime i sent an email it was read, then nothing.... so id email again and nothing would happen it was only when i emailed saying id be moving on after the tenancy and i would report the agent to the owner did anything happen. The floor was replaced 3 weeks before the end of my 6mth tenancy!! The storage heaters up until my moving out still do not work, i replaced all the unsafe light fittings. Getting hold of Susan Eden is like platting fog, she always out of the office and when you do get hold of her she promises the earth but delivers nothing... absolutely rubbish, i would never mention this agent to anyone i liked, apart to warn to stay away from.. Absolutely useless, its like they've taken on so many properties they dont know how to cope, my requests were not unduly or over the top, they were simple things that if acted upon timely would not have bothered me. As they took so long to reply or do anything other than take my money every month with little interest to how i was doing in the property / feedback, i will never use them again, everytime i contact them i just wait to be 'fobbed off' again with another excuse. The property itself there was no major issue with other than a few issues, ie oven door, light fittings, storage heaters and the sodden carpet, These could have all been rectified with a matter of weeks, not the months it took them. My lease was 6 months and i could not wait to move,