I was promised that the flat will be cleaned before me moving in. They made me sign the documents in their office in Kings Langley and then go and take the keys from the flat with a surveyor. The flat was NOT cleaned at all but I had already signed the contract. I called the office and I was promised to get a callback shortly and quick solution from the manager * - I never did receive that call and their solution of the problem. My previous landlady helped me clean, we filled up her vacuum cleaner with dust and dirt. She was furious! For reference, the place was not as dirty as to have the dirty pants of the girlfriend of the the previous tenant on the floor, but was nearly that bad. Dirty sheets on the bed, dust 1/8 of an inch in the lights, crumbles all over, spiderwebs, windows uncleaned, etc. During the tenancy problems with the property were neglected by the agency on two out of two occasions: 1. The property was worn off and due to rusty holder a mirror in the bathroom got broken since the holder snapped - I reported the incident but the mirror was not fixed. 2. The lights switch in the bathroom was sticky and at times would not turn on/off - I reported this problem also but it received no attention too. When I left the property I left it cleaned, washed the windows, etc. I cleaned myself. The surveyor gave me a report that the property is not damaged whatsoever and is cleaned, but I have no receipt from cleaning company. About 2 weeks after I left, *, the manager/owner of Pendley Estates sent me an email that they want to charge me 6 hours for cleaning. I agreed as I needed my money £937.5 back and thought that 6 x £7-8 is worth the price to avoid disputes and get my money back ASAP. I received £763.50 exactly TWO MONTHS + ONE DAY later after I send them numerous emails and visited their office in Kings Langley TWO times. They usually replied to my emails explaining that the account is closed and it is only matter of their accountant to send the money - and I kept waiting. As said £763.50 was returned from 937.50, in other words Pendley Esatates charged me £29 ph for cleaners when I left the property clean by any standard, and way much cleaner than what it was when I moved in, and they dragged their feet for 2 months to refund me even this much. With my new landlord/agency I discovered that I need to have received a Tenancy Deposit Protection Certificate - I did not receive one from Pendley Estates. I checked with the Tenancy Deposit Agency (there may be more which I did not find??) and they have no record of my deposit/tenancy which is illegal - it appears that Pendley Estates did not register my deposit and broke the law, unless they have used some very unpopular service. Pendley Estates at Kings Langley/Bovingdon - never again for me - be aware.