Do not use this letting agent as poor communication and no accountability. Poor referencing leading to unsuitable tenants who could not afford rent. Took one year to evict as agent kept stalling starting legal proceedings. Landlord insurance invalid as did not inform me for two months that rent had not been paid. They instructed a different legal company than they said they would on my behalf who did not do the work instructed. This person then tried to charge me extra to instruct High Court Bailiffs, which he knew full well the judge had disallowed and which I only discovered when I rand the County Court myself. Even with the eviction Mr McKeon was lobbying for the tenants to be able to have more time to remove their belongings and to return another time to clean which was completely unacceptable as all locks had to be changed and tenant verbally and physically abusive. Unclear about deposit and process to reclaim as property left unrentable by tenants and needs extensive work. Monies still owed to me, poor accounting and do not reply to emails or return phone calls. Inventory I now know should be undertaken by independent 3rd party but they do their own. Please be wary, 8% for fully manGed let but not worth using this company. Compliant filed with The Property Ombundsman. Asked for nonDHSS, no pets and non smokers - got DHSS, dog who excreted over brand new lounge carpet and smokers. Please, please think twice.