The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.4/5, 28 Reviews
11% Recommended
38% sales valuation accuracy
67% letting valuation accuracy
31% sales fee satisfaction
31% letting fee satisfaction

Emma

Christina
By : 'Lina'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : SE16
Hi, I wish I checked reviews before renting with PML... This company still owes me overpaid rent as I moved out earlier and expected to get refund based on email agreement. The only way I got my deposit back was through the deposit scheme. For three months after moving out I was ignored using a variety of excuses like annual leave, no staff, sickness, only one member of staff could deal with my case, etc. Plus they tried to charge me for cleaning when I left the house cleaner tha it was. Disputed money was given back to me just because I had evidence: I took pictures when moved in and when out. Plus o e of the agent lost my checkout form, so that gave them more time with my money as I had to fill other docs. Overall, some school boy error company. I would not be surprised if it was run by some south bermondsey mob! They can stuff that redund!
I would expect agents to refund the deposit within a month after moving out and to refund overpaid rent.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 38% | 31% | £0 | £0 |
| Lettings | 67% | 31% | £540 | £950 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 1 | 21 | 1 | 0 | 1 | 0 | 0 | 1 |
Property Match London
55 Millharbour, London, Greater London
E14 9TA
020 3434 108
By : 'Catherine'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : No
Postcode : E14
Complete rogue agency. Now trading under DEXTEROUS PROPERTY LTD. Property Match were recently forced into liquidation by Tower Hamlets after making off with £25,000 in unpaid council tax. The women who runs the agency uses several fake names including Amanda Svan, Christina Berg, Katy Dady ... Read Full Review

By : 'a'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SE16
This company does its best to keep your deposit even when you did everything you could to keep the property cleaned. I was the last tenant to leave the flat (we were 5) and all the blame of a blocked gutter is on me. Please note that the agency was aware that I cleaned the gutters more than once ... Read Full Review
By : KLEARHOS
5 Mar 2021Hi, I lost my deposit. can i do anything about...

By : 'Samm'
Branch : London, 55 Millharbour
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : E14
This company lists flats that it doesnt have, I dont understand why but they try to get business by listing photos of flats online that are not actually available in the hope that you will take another flat that they show you. Its very misleading. The flats they have are very ... Read Full Review
By : 'Unbelievable'
Branch : London, 55 Millharbour
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : SE16
This company is associated with a * If you are an Owner never ever let your property to this Company or any other company associated with Paulo. This company does not care about what is ... Read Full Review
By : Ashley
23 Nov 2016I am keen to trace Mr Afonso, do you have his current address or any contact numbers? you can email me at hudsonashley774@gmail.com if you...
By : 'Unsatisfied'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Rent PCM : £693
Would you recommend ? : No
Postcode : SE16
I was a tenant with PML and for the duration of my tenancy I was met with nothing but rudeness and inconsistency from all the staff members. To anyone who is considering to rent from these people please save yourself a lot of problems and look elsewhere. Moved into the property and it was never ... Read Full Review
Be honest, be professional, be considerate and respectful and most importantly they should have done their job like it is supposed to be done and not cheat innocent and hard working people out of their hard earned cash.
By : 'Emma'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16
I have had various issues with PML throughout my 1.5 year stay in one of their properties, but the worst and most impactful has been now that I have left, getting, not only my deposit, but the rent I paid back. I automatically pay rent on the 8th of each month, and moved out on the 11th, so there ... Read Full Review
-Been more clear about when moneys owed would be paid (and actually stick to this) -Not allow someone with a mental illness who threatens others lives to live in one of their flat shares
Ridiculously unclear.
By : 'ASH85'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : SE8
We were broken into through the kitchen window. They didn't pick up the phone or answer our emails about getting the window re-secured and it took over two weeks and getting the police to force their hand before they so much as screwed it down. They send people over to work on tasks that were ... Read Full Review
By : 'John'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16
Do not, at whatever cost, use this estate agent - by far the worst estate agent experience of my time renting in London. Terrible after-care service, it has taken me 3 months to get my deposit back and they have tried every trick possible to take more money from the amount they ... Read Full Review
By : 'Ripped'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E14
I am writing this to warn other people in order to avoid being victims of the worst customer service I have ever experienced. The agency's employees but also any unauthorised person were entering the property frequently and with no previous warning. Bills were not getting paid, post belonging to ... Read Full Review
By : 'UnhappyStudent'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE1
Everything about our experience was terrible; from gas leaks upon arrival to regaining our deposit back after moving out. Upon move in the building, which had not been cleaned to the professional standards promise, we arrived to numerous bills, a gas leak for which we had to call emergency gas ... Read Full Review
Nothing could be done to change my mind about not recommending this company unless the entire thing underwent a structural reform and they hired competent staff.
By : 'Victim'
Branch : London, 55 Millharbour
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : E14
I'm looking for people who are willing to give accounts against property match London - if I am to report them to watchdog. Please just comment on this post if you are willing so I have an idea of the number of supporting victims. I do not think they should be allowed to trade any longer. They are ... Read Full Review
By : Tony
14 Apr 2016Hi, very similar problem and have got absolutely nowhere from trying to commit a small claim as they are continuing to claim that the issue concerns the "landlord", who doesn't exist. I...
By : 'Amanda'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : E1
Essentially criminals at CityWharf, they were in breach of contract throughout my stay. Do not comply with any fire/safety laws and will do their very best to withhold your deposit. Eventually only succumbing when I mounted court pressure on them, they knew they were in the wrong but I guess many ... Read Full Review

By : 'Valeriya'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Rent PCM : £540
Would you recommend ? : No
Postcode : SE16
I Have a long story with these guys. I know them since 2010 and seriously DON'T rent with them! They are terrible. My first problems started with them when they wouldn't send anyone to fix problems at the property where I lived. But these problems were a joke comparing to the rest of my experience! ... Read Full Review
Return my deposit strainght after moving out. Agree to relocate me as soon as the court case took place. And be honest about the issues (They lied to me and re-sighned the contract when they had no legal right to do so! They should have let me know about the court case and provide me with an option to move to a new place if they didn\'t want to lose me as a tenant)

By : 'Bea'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Rent PCM : £825
Would you recommend ? : No
Postcode : SE16
Property Match London Rooms agency review: If you expected (like I did) that renting a room through an agency would save you stress and would provide a more professional service then please stay away from Property Match London Rooms based in Bermondsey. I am relieved that my tenancy ended and I ... Read Full Review
Just close the office and let others manage the flats. You are not suitable to work with people.
Excessive for the terrible service provided. Not worth it. In addition to monthly rent, there was £100 admin fee and £75 for check in and check out each. The deposit is not returned for many weeks.
By : 'Angel'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1
Where do I start.... This agency is just awful. If you want to save yourself endless hassle then avoid them like the plague. I agreed to a flat share which I knew was a bad idea but I needed somewhere to live. The place was a dump and the other tenants seemed random and definitely not ... Read Full Review
By : 'Victim'
Branch : London, 55 Millharbour
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : E14
Calling all landlords and tenants- DO NOT USE Property Match London no matter what or any of their affiliated companies, that you can check on Companies House. I am going through living hell at the moment with them! They advertise on spareroom.co.uk Firstly, they only have one branch at 10 West ... Read Full Review
By : Raj
5 Aug 2014Hi, I am a tenant in one of the properties managed by PML. When I signed with them they told me they will pay all the utilities except wi-fi. Now they are asking me to pay for the water and are...


By : 'Lina'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16
Hi, I wish I checked reviews before renting with PML... This company still owes me overpaid rent as I moved out earlier and expected to get refund based on email agreement. The only way I got my deposit back was through the deposit scheme. For three months after moving out I was ignored using a ... Read Full Review
I would expect agents to refund the deposit within a month after moving out and to refund overpaid rent.
By : 'Do'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16
WORST AGENCY IN LONDON! If you are reading this and are about to sign of have signed with Property Match save yourself a lot of trouble and do not bother! Their staff are so incompetent "xxx". The first property I was due to move in I was told I had "2 professional housemates who ... Read Full Review
There is nothing that can be done. The way this agency operates and does business is beyond comprehension and completely illegal. Their staff are incompetent, rude and a waste of space.
By : 'luce77'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16
Most of their lettings are of single rooms. You will NOT have any say about who moves into the other rooms within the property. If you moved in to an all-female flat at the start of your tenancy you could well find that the other rooms have all been taken by men by the end as the other tenants' ... Read Full Review
Never ever ever ever ever.


By : 'Henryy'
Branch : London, 55 Millharbour
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : SE16
Property Match London (PML), which lets property in and around the London Docklands, is the worst run estate agency I or anyone I have ever known has come across. They are the very height of unprofessional. Ever watch TV shows where shameful building companies rip off unsuspecting victims? This ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.