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HC Property Lettings Ltd
4.1/5, 13 Reviews
77% Recommended
60% letting valuation accuracy
91% letting fee satisfaction
Property rental specialist.
"Well where to start!?! We saw ..."
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1 Star Review
By : 'zippybungle'
Services : Letting(Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : CB23
5 Apr 2014
People found this helpful7
Well where to start!?! We saw the property on Rightmove and phoned about making a viewing appointment. The agent said that nobody was available till Wednesday (it was Saturday) but the current tenants would be able to show us around. I did think was strange but went with it, the lady tenant was actually better than any agent I've had dealings with! We both really liked the property and decided to go for it. But trying to get anyone on the phone seemed impossible, so we sent an e-mail and heard nothing that day. Then first thing the next day we get a phone call from the agent and arrange for him to email us the relevant forms. We are then asked to scan the forms in and send them back via e-mail. I wasn't too thrilled at having to do this seeing as though the form included financial information. I would have thought bringing them to the office would be better, especially as we hadn't met anyone from the agency yet. We were then asked to transfer the money for the credit checks (as they didn't have a card machine!) A few days pass and then receive another call and all of a sudden the owner of the agency wants to meet us, so we arrange a meeting in a couple of days, then get another call a few minutes later asking if it would be ok to visit us at home. I didn't think was very professional and thought it was a little strange but agreed to this. So we finally meet him, he says they haven't received our paperwork, so we hand him the originals. He then flicks through them for a minute if that and then suddenly declares that they are not going to go through with this. He then starts blathering on about our credit (even though the credit check hadn't even been done) and then starts on my other half saying he didn't know she was on benefits, this had already been mentioned, and she is only on benefits due to being signed off work at the moment. The rent wasn't even going to be payed by her it would have come from my account and I'm working full-time. This however wasn't good enough for him he then makes some half-a***d apology and says he'll transfer the money back to me (which hasn't happened yet). He then gets up to leave and I go with him to see him out, he opens the door doesn't say goodbye or look back and just slams the door in my face! Leaving me fuming and my other half crying her eyes out!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 60% | 91.00% | £750 | £1,950 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 3 | 1 | 7 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
- CB1
- CB2
- CB4
- PE19
- PE29
Address
HC Property Lettings Ltd
8 Woodhead Place, Cambridge, Cambridgeshire
CB23 3GU
01480831400
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Awful service - ...
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1 Star Review
By : 'Daniel'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : No
Postcode : CB23
20 Sept 2023
People found this helpful0
Awful service - AVOID I embarked on putting my property on the rental market and chose this company because they are local. The service they provided was not up to standard at all which caused my to pull out and go with another company that was a million times more reliable. They were slow at ... Read Full Review
Comments (1)Was this helpful?:
By : Lauren Currah
20 Sept 2023Hi Daniel, I have checked our systems/with the team and unfortunately have not been able to locate any information on this (we are a small family run business so between our small team I am able...
As a landlord would highly ...
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5 Star Review
By : 'Anil'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Owner)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : CB4
18 Jan 2021
People found this helpful0
As a landlord would highly recommend. Efficient, knowledgeable, supportive to tenants, handle any issues that arise confidently and without ... Read Full Review
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Me and my family have been ...
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5 Star Review
By : 'Harriett'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Tenant)
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : CB23
16 Jun 2020
People found this helpful0
Me and my family have been renting properties through Hugh at HC Lettings for 7 years. Hugh has been able to accommodate our ever changing requirements with compassion when needed, fairness, speed and complete professionalism. Hugh and his team are always there if a problem arises, even on ... Read Full Review
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After selling our house and ...
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5 Star Review
By : 'P'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : CB23
2 Mar 2018
People found this helpful4
After selling our house and let down with our new housebuilders, Hugh came to our rescue and looked after us when many agents couldn't be bothered. I would recommend HC lettings to anyone. Warm helpful and extremely ... Read Full Review
Comments on Agent Fees
Good
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I have had a good experience ...
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5 Star Review
By : 'Yemi'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CB23
19 Jan 2018
People found this helpful2
I have had a good experience with HC Properties. I was particularly impressed by their professionalism and man management. They prioritised good customer services above profit and they are quite flexible in their approach to both tenant and property management. They are also especially good in ... Read Full Review
Comments on Agent Fees
Pretty standard fees
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I have dealt with many rental ...
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5 Star Review
By : 'Val'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CB23
21 Nov 2017
People found this helpful4
I have dealt with many rental agencies over the years as the company I work for rents property for visiting employees. HC Property Lettings is by far the most professional and responsive company in the Cambridge and Cambourne area. John and Hugh are a pleasure to contact and are always at pains to ... Read Full Review
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I am not a big one for ...
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5 Star Review
By : 'Chris'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Owner)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : CB23
1 Oct 2017
People found this helpful1
I am not a big one for reviews but in this case I make an exception. My family and I have experienced HC lettings both as a tenant and as a landlord and in both instances the services were exceptional. Hugh and team are detailed, fair and organised. our experience as a tenant meant we had no ... Read Full Review
Comments on Agent Fees
In line with market
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We have been renting a house ...
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5 Star Review
By : 'Fabio'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CB23
20 Jul 2017
People found this helpful2
We have been renting a house for nearly four years and we could not be happier with this agent. Hugh has always been polite, approachable and sorting our problems out. Now it is time to go back home and Hugh made our move much ... Read Full Review
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We rented a property through ...
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5 Star Review
By : 'Anonymous'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Tenant)
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : CB2
23 May 2017
People found this helpful4
We rented a property through HC Property Lettings for nearly two years. We found Hugh helpful, polite, and willing to help with repairs when required. HC Property Lettings provide a more personal touch than renting through a larger agency. Smooth move out process at the end of the ... Read Full Review
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I've used HC property ...
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5 Star Review
By : 'Ian'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Owner)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : CB23
15 Mar 2017
People found this helpful5
I've used HC property lettings for a number of years. Always professional and excellent customer service when problems ... Read Full Review
Comments on Agent Fees
Fees are very reasonable.
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I've been renting from H C ...
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5 Star Review
By : 'Laura'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : CB23
28 Feb 2017
People found this helpful6
I've been renting from H C Property Lettings for over 2 years and find the company excellent. Maintenance issues are resolved quickly after each inspection and I never have to chase them. I required a new washing machine recently and on my return home from work the old machine was gone and a ... Read Full Review
Comments on Agent Fees
Low fees compared to others in the area. I would describe them as very fair.
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I requested information by ...
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1 Star Review
By : 'Djaz'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : PE7
6 Feb 2017
People found this helpful6
I requested information by email regarding a property I saw on RightMove. I received a call back from a gentleman at HC Property Lettings Ltd. I was immediately taken back by how cold and sarcastic the gentleman was. For example; he said he was calling about the property I had requested more ... Read Full Review
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Well where to start!?! We saw ...
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1 Star Review
By : 'zippybungle'
Branch : Cambridge, 8 Woodhead Place
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : CB23
5 Apr 2014
People found this helpful7
Well where to start!?! We saw the property on Rightmove and phoned about making a viewing appointment. The agent said that nobody was available till Wednesday (it was Saturday) but the current tenants would be able to show us around. I did think was strange but went with it, the lady tenant was ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance put any complaints in writing to the office address. Secondly further issues would then need to be followed up with the company Director. Thirdly anything after that would need to be address to the company secretary. If no resolve then complaints need to be addressed to the Property ombudsman (Letting).
Last updated at 3/17/2017, 4:21:02 AM by allAgents
