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Lucas Grant Lettings
2.6/5, 19 Reviews
42% Recommended
100% letting valuation accuracy
29% letting fee satisfaction
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"I was impressed with the..."
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1 Star Review
By : 'Rebecca'
Services : Letting(I am a Landlord / Landlady)
Would you recommend ? : No
Postcode : NG8
20 Mar 2014
People found this helpful6
I was impressed with the radio marketing and decided to use them to find suitable tenants. I found their Nottingham office reception on Stoney street Nottingham did not really know who they were when I dropped off keys. I found it difficult to get in touch with them. I decided against going with them quite early on and after taking my fee of £300.00 I received no receipt and no contact whatsoever once they had got their money. I have tried e mailing and telephoning for a receipt for monies taken, I was finally contacted by Mark after pretending to be a new enquiry and I received a frosty reception when he rang back and he was very annoyed. I still am awaiting a receipt which he said was sent [it was not] and he was going to e mail it too which obviously will not be forth coming. Overall please save your time and money and go else where for a better service. They need to concentrate on service rather than relentless radio advertising and you will of course be paying more than 4% their marketing campaign says. The sprat to catch the mackerel.
What agent could do to change your mind?
They are not bothered about you at all and very disappointed.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 29.00% | £495 | £645 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 4 | 5 | 4 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
Lucas Grant Lettings
Rutland House,
23-25 Friar Lane, Leicester, Leicestershire
LE1 5QQ
0116 217 1887
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
Please if you read this do ...
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1 Star Review
By : 'An'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : No
Postcode : LE3
16 Sept 2017
People found this helpful1
Please if you read this do not rent through these agents all they want is MONEY!!!!!! They have zero customer services and make up trumped up charges when you try and get your deposit back.Absolute cowboys please please please ... Read Full Review
Comments on Agent Fees
Expensive expect to pay more than they show you.
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AVOID AT ALL COSTS I was ...
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1 Star Review
By : 'AVOID'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Tenant)
Rent PCM : £525
Would you recommend ? : No
Postcode : LE2
19 Sept 2016
People found this helpful2
AVOID AT ALL COSTS I was previously a tenant of a property managed by Lucas Grant, and working in a profession in the city. Lucas Grant are a company I would never deal with again. For approximately 8 months I lived in a property with the back door secured only with locks I purchased myself, and ... Read Full Review
Comments on Agent Fees
Awful
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Had a nightmare trying to get ...
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1 Star Review
By : 'Gavin'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Tenant)
Rent PCM : £625
Would you recommend ? : No
Postcode : LE77
4 Mar 2016
People found this helpful13
Had a nightmare trying to get our deposit back. On check-out we were told by Lucas that we would receive an email in a couple of days, to reply and then the money would be transferred within 3 days. After 14 days without an email and having to chase them and being told they are dealing with it we ... Read Full Review
What agent could do to change your mind?
Very competitive compared to the competition.
Comments on Agent Fees
Very competitive compared to the competition.
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This company is ran by ...
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1 Star Review
By : 'Nick'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Owner)
Rent PCM : £645
Would you recommend ? : No
Postcode : LE6
2 Mar 2015
People found this helpful5
This company is ran by terrible, lying agents. read the other bad reviews, they are all true. Email me and I'll give you further details wether you are a Landlord or Tenant. Don't be foolishly drawn in by the 4% fee, your other pockets will be robbed without you knowing! Tenant wise, best of luck ... Read Full Review
What agent could do to change your mind?
Too much to list, the whole company structure and ethics are so far off mark it\'s hard to find a solution.
Comments on Agent Fees
They are in it to make money which is obvious but boy oh boy do they squeeze every bit they can in hidden ways!
Comments (1)Was this helpful?:
By : Office
2 Mar 2015Our Terms of Business for Landlords outline our responsibilities and fees. This document was discussed during our initial meeting with a landlord. The terms clearly outlines any potential fees that...
AVOID!!!!!! Since renting ...
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1 Star Review
By : 'Bek14'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : LE7
22 Dec 2014
People found this helpful8
AVOID!!!!!! Since renting through Lucas Grant Lettings we have been appalled with their non existent customer service skills and rude manner. They ignore phone calls, ignore all maintenance issues and do nothing that you ask for. Our shower has broken, hob and oven broken, there is a leak into the ... Read Full Review
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By : Office
2 Mar 2015We only provide a Tenant Find Service for this property therefore do not manage the maintenance. We advised the tenants that we do not manage the property and that the landlord was responsible for...
This is a company who do not ...
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1 Star Review
By : 'landlord1'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Owner)
Rent PCM : £495
Would you recommend ? : No
Postcode : LE3
12 Aug 2014
People found this helpful8
This is a company who do not value their customers at all. From the very beginning, a lowered rent price was negotiated with the tenants without consolidating with myself. When I addressed this issue, an apology and explanation was given, which I had accepted. Throughout the tenancy I have had ... Read Full Review
Comments (1)Was this helpful?:
By : Office
3 Mar 2015During the initial meeting with any landlord we always give our best possible valuation. In this case the valuer gave a price of between £495.00 - £525.00 pcm. The valuer also agreed with the...
NEVER AGAIN!! I have rented ...
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1 Star Review
By : 'Natp263'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : No
Postcode : LE9
5 Aug 2014
People found this helpful3
NEVER AGAIN!! I have rented properties in Leicester for 5 years both professionally and as a student and I found this to be my worst experience by far, We lived in the house for 6 months, none of the repairs we noted upon moving in were fixed, when we spoke to people me and my partner we getting ... Read Full Review
Comments (1)Was this helpful?:
By : Office
3 Mar 2015The tenants reported a problem with a tap when they moved in. The landlord lived in Australia therefore we encountered a slight delay in getting authorisation. Within 3 weeks of the maintenance...
My flat was on the market for ...
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5 Star Review
By : 'happy'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LE4
10 Apr 2014
People found this helpful2
My flat was on the market for four months with a reputable letting agent and it had one offer that fell through. Lucas Grant Lettings then took it on and within four days it had an applications. During the valuation they discussed different avenues to market. I was impressed that they don't skimp ... Read Full Review
Comments (1)Was this helpful?:
By : Office
3 Mar 2015Thank you for a great comment, Normally people are quick to be negative but to receive a comment like this is why we do our job! Just for feedback on our other avenues that led to the successful let...
My score for Mark is because ...
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5 Star Review
By : 'tracey'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NG11
10 Apr 2014
People found this helpful2
My score for Mark is because I was looking for a property very special and I had a small budget, so it was very difficult to find the property I liked. But, this agent was very kind all time, he had a tremendous patience a long the search, it was about large, and he was very effective response to ... Read Full Review
Comments (0)Was this helpful?:
AVOID, AVOID, AVOID, AVOID, ...
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1 Star Review
By : 'Jess1984'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : LE1
1 Apr 2014
People found this helpful3
AVOID, AVOID, AVOID, AVOID, AVOID, please guys if you are looking for a letting agent in leicester/Nottingham please do yourselves a favour and AVOID these guys. I've had a terrible experience with them the don't return phone calls or emails. That "prestigious office" they boast about ... Read Full Review
What agent could do to change your mind?
Oh my god where to start!!!!
Comments (0)Was this helpful?:
I was impressed with the ...
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1 Star Review
By : 'Rebecca'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : NG8
20 Mar 2014
People found this helpful6
I was impressed with the radio marketing and decided to use them to find suitable tenants. I found their Nottingham office reception on Stoney street Nottingham did not really know who they were when I dropped off keys. I found it difficult to get in touch with them. I decided against going with ... Read Full Review
What agent could do to change your mind?
They are not bothered about you at all and very disappointed.
Comments (0)Was this helpful?:
I just wanted to say thank ...
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5 Star Review
By : 'Tracey'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LE4
2 Oct 2013
People found this helpful2
I just wanted to say thank you to this agent for understanding our situation and getting us moved into a house within 24 hours. I spoke to two other agents that attitude stunk. Our house sale exchanged and completed with less than 12 hours ... Read Full Review
Comments (1)Was this helpful?:
By : Office
3 Mar 2015Thank you for the great review. This one was shall we say "unusual" but we got there!...
Expect the best from Lucas ...
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1 Star Review
By : 'An'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LE1
23 Sept 2013
People found this helpful6
Expect the best from Lucas and his team UNTIL you sign the contract. Do not trust this company. They do not answer your calls , emails and take weeks to get back to you regarding a problem. They expect you to follow up on things that is their duty and do not take responsibility for anything. ... Read Full Review
What agent could do to change your mind?
Do their job.
Comments (1)Was this helpful?:
By : Lucas Grant Lettings
27 Sept 2013It is unfortunate that these tenants have felt the need to place a review suggesting such a negative image of our business. Although we seek constructive feedback from our landlords and tenants...
I have let with Lucas Grant ...
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5 Star Review
By : 'Robert'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LE1
11 Sept 2013
People found this helpful4
I have let with Lucas Grant Lettings since the end of 2011 and I have found great benefit from the large customer base and efficient sales staff. They have always found tenants quickly avoiding 'voids' and have negotiated good rental levels. This time Eve and Mark did a grand job finding a great ... Read Full Review
Comments (1)Was this helpful?:
By : Office
3 Mar 2015You are making us blush with your kind comments. Thank you....
I have let with Lucas Grant ...
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5 Star Review
By : 'Robert'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LE1
11 Sept 2013
People found this helpful1
I have let with Lucas Grant Lettings since the end of 2011 and I have found great benefit from the large customer base and efficient sales staff. They have always found tenants quickly avoiding 'voids' and have negotiated good rental levels. This time Eve and Mark did a grand job finding a great ... Read Full Review
Comments (0)Was this helpful?:
Very organised,professional ...
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4 Star Review
By : 'tomC'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LE4
9 Sept 2013
People found this helpful1
Very organised,professional and also helpful organised staff.I lived there for two years and I was really satisfied with them. I recommend it.Thank ... Read Full Review
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Very organised,professional ...
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4 Star Review
By : 'tomC'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LE4
9 Sept 2013
People found this helpful1
Very organised,professional and also helpful organised staff.I lived there for two years and I was really satisfied with them.I recommend it.Thank ... Read Full Review
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Recently I have rented my ...
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5 Star Review
By : 'Sandra'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : LE3
5 Sept 2013
People found this helpful1
Recently I have rented my house through Lucas Grant Lettings. As per usual there were a few delays and although frustrating the service that I received from all the guys but in particular Eve was absolutely excellent. I would recommend to use these guys and if I am intending to give them another ... Read Full Review
Comments (1)Was this helpful?:
By : Office
3 Mar 2015Thanks Sandra for some great feedback! :) And Eve thanks you for the flowers and card. We look forward to successfully letting your other...
A truly terrible company to ...
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1 Star Review
By : 'Jtaylor1983'
Branch : Leicester, Rutland House,
23-25 Friar Lane
Services : Letting (As a Owner)
Would you recommend ? : No
Postcode : LE2
24 Aug 2013
People found this helpful5
A truly terrible company to deal with, initially they come with all the banter and sales jargon. After good luck, they don't answer phone calls or emails. Their office is a rented office in a shared building and they are never ... Read Full Review
What agent could do to change your mind?
Improve their standards of customer service, answer emails and answer phone calls in a timely manner
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
