The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

1.9/5, 13 Reviews
23% Recommended
71% sales valuation accuracy
50% letting valuation accuracy
57% sales fee satisfaction
57% letting fee satisfaction
By : 'Decay'
Services :
Would you recommend ? : Yes
I have many properties managed by this firm. The fact their name is associated with the property as managing agents, helps to maintain the value as buyers will know they are inheriting a firm that can be trusted. They are professional and, in my view, a class act.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 71% | 56.99999999999999% | £104,000 | £110,000 |
| Lettings | 50% | 56.99999999999999% | £0 | £0 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 4 | 0 | 2 | 0 | 0 | 0 | 0 | 2 | 4 |
F & S Property Management
9 Carlton Crescent, Southampton, Hampshire
SO15 2EZ
023 8022 6686

By : 'Mrs'
Branch : Southampton, 9 Carlton Crescent
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO19
Everything about this company is atrocious from charging fees for work that is never done to being screamed at by a staff member (JL) for over half an hour because a contractor she had hired didn't clear up after themselves and she expected the tenants to do this even though it's not in ... Read Full Review
Talk about rip off merchants. Massive fees charged yet no maintenance ever gets done.
By : 'Mr'
Branch : Southampton, 9 Carlton Crescent
Services : Property Management
Would you recommend ? : No
Postcode : SO19
We are absolutely disgusted with the service F&S Management provide. We are part Owners of a top floor flat, and on New Year's Eve 2017 our boiler broke down owing to rain dripping through from the roof which is not maintained properly by F&S Management. We had to get a plumber after ... Read Full Review
BAD
By : 'Ruth'
Branch : Southampton, 9 Carlton Crescent
Services : Property Management
Would you recommend ? : No
Postcode : SO
I was put through to Michelle regarding the upkeep and maintenance. She was rude and didn't listen to what I had to say. She kept interrupting me and stated that we didn't pay enough to have the property maintained how we would like. Before they came on board 4 years ago we never had any issues ... Read Full Review
Where is our money going?
By : 'Hrumph'
Branch : Southampton, 9 Carlton Crescent
Services : Property Management
Would you recommend ? : No
Postcode : SO22
F&S were taken over by RMG (Residential Management Group) in 2015. I don't know what they were like before but now they are inefficient, chaotic, don't do what they say they will, drop the ball, forget basics like insurance and AGMs ... I know there are lots of really awful companies in this ... Read Full Review
Would be reasonable if they actually did the job.

By : 'Fort'
Branch : Southampton, 9 Carlton Crescent
Services : Letting( As a Owner )
Sold price : £110000
Would you recommend ? : No
Postcode : PO4
Awful company and property manager to deal with. Property manager is never around to discuss anything 'sorry she's currently out the office' is all I ever get. Email sometimes do get a reply. I'm in the process of taking legal action regarding an intercom issue which hasn't been fixed after being ... Read Full Review
Would be ok if issues were taken care of.

By : 'suzette'
Branch : Southampton, 9 Carlton Crescent
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SO19
The company manages our building and does so really badly. Our assigned property manager is clearly deranged and completely incompetent and totally unprofessional. She gives conflicting reasons to both tenants and landlords as to why X or Y can't be done even though none of the reasons actually ... Read Full Review
Fees seem to be in line with those of other letting agents and property mgmt companies. HOWEVER fees are charged to freeholders, landlords and tenants for services that are never carried out
By : 'caveat'
Branch : Southampton, 9 Carlton Crescent
Services : Property Management
Would you recommend ? : Yes
Postcode : SO5
I own several rental properties and F&S have recently taken management of this site from a large National company, thanks god! Early days but noticeable improvements and you can actually get to speak to someone as was always being told 'the manager is not available, he'll call you back' with ... Read Full Review
By : Nick
1 Dec 2019This review predates the takeover of F&S by RMG, exactly the sort of appalling outfit the writer of this review thought they had escaped from. You can see from the astoundingly bad reviews after...
By : 'Olly71'
Branch : Southampton, 9 Carlton Crescent
Services : Property Management
Would you recommend ? : No
Postcode : SO15
[[EDIT ORIGINAL START]] They manage our building - appallingly. The place used to be quite a swanky development but this company are letting it go to ruin. The communal areas are now dillapidated and if anything needs doing they (eventually) use incompetent contractors who ignore anything you ask ... Read Full Review
start operating an honest business and stop treating tenants and customers with contempt.
By : 'Simon_27'
Branch : Southampton, 9 Carlton Crescent
Services : Property Management
Would you recommend ? : Yes
F&S deal with the property management for the block in which I own a flat. The fee's for ground rent/service charge are in line with other properties in the area so I have no problems there. Whenever anything goes wrong in the block (lighting/lift/carpets/doors etc) it is usually fixed within ... Read Full Review
By : 'shocking'
Branch : Southampton, 9 Carlton Crescent
Services : Letting( As a Tenant )
Would you recommend ? : No
Shocking. Nothing but overcharging all the way since they took over the management of our block. They charge admin fee upon admin fee and are obviously profiteering from their position. They also held up our moving out of our flat by taking 3 weeks to send a basic document back to our solicitors ... Read Full Review
By : 'Decay'
Branch : Southampton, 9 Carlton Crescent
Services : Letting( As a Owner )
Would you recommend ? : Yes
I have many properties managed by this firm. The fact their name is associated with the property as managing agents, helps to maintain the value as buyers will know they are inheriting a firm that can be trusted. They are professional and, in my view, a class ... Read Full Review
By : 'Gareth'
Branch : Southampton, 9 Carlton Crescent
Services : Letting( As a Owner )
Would you recommend ? : No
Have now started to accept card payment over the phone for ground rent & maintenance, if payment is made monthly, they charge extra. Be prepared to obtain your own quotes for work to be done as the contractors they use charge astronomical rates for little work to be done e.g. over ... Read Full Review
By : Decay
10 Feb 2011Cannot be talking about the same firm. I think they are brilliant. If you are too lazy to get your own quotes and put them forward to the firm for consideration, then that is a matter for...
By : 'stephen'
Branch : Southampton, 9 Carlton Crescent
Services : Letting( As a Owner )
Would you recommend ? : No
... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.