I was initially impressed with the letting agent's enthusiasm for our custom, and first impressions were good. They had a well presented, contemporary office with a team of smart and professional looking people. The first impression was wrong. We paid the "holding deposit" for the property to secure it's lease to us and was told that although our home insurance would be paying the rent (we had to move out of our owned property for building work to commence), we would need to pay the holding deposit, that would be paid back directly to us once the security deposit was paid. Upon payment of the security deposit, I had to battle with Intire to pay our holding deposit back to us because company policy was to deduct this from the first rental payment. This was a clear contradiction of the reassurance of the member of staff we discussed this with initially. Anyway, after an arduous battle, I managed to get my holding deposit back after being made to feel like a trouble causer and a problem customer. Upon moving into the house that looked as though it hadn't seen a clean since the mid '90's, We promptly bleached, cleaned and scrubbed every surface to make it hygienic and functional. After various other battles with the agents over little things, our lease was up and it was time to move out. Again, we bleached, cleaned and tidied the whole house to a much higher standard than when we first arrived. Upon inspection by the agents, they identified a number of leaves on the ground in the back garden. (of course there were, it was January 13th and for the last month or two, we had seen nothing but torrential rain and wind!). The landlord said that this would need to be cleared and they would get a quote for it. The garden was roughly 5 metres by 5 metres and consisted of a flagstone path and a pebbled area. The initial quote was for £145! I offered to clear the leaves myself and did this on the Saturday morning. Again, the wind and rain meant that the ground was soaked. I collected the leaves from all the flagged area and the majority from the pebbled area however, removing the last of the leaves from the pebbled area would have resulted in the pebbles being taken with the leaves due to the excess water adherence. This was explained to the letting agents however, this was quickly disregarded and I am now currently battling with the landlord over the £50 they are trying to deduct from the security deposit that they claim to have paid to a gardener for leaf collection. I only hope that the next tenant has more control over the weather systems in the UK than I do otherwise they too will be in an outrageous position when they come to collect their security deposit. I feel as though we have been treated like nothing more than petty criminals during our rental experience with Intire and would actively discourage anyone from using them in future.