Baird Lumsden were extremely passive in the selling process. On initial contact with the company, their female employee was very condescending about the fact that they were a 'rural estate' agent. As we had moved out of the house already, a viewing agent was employed who would frequently arrive 2 mins before scheduled viewing time and could not answer questions posed by prospective buyers because he hadn't read-up on the information which we had provided i.e. quarterly heating bills etc; subsequently he left the house lights on and the carpets soiled with his muddy footprints. On complaining (or providing feedback!) we were told that he did not leave the lights on and the footprints were not his. Unsurprisingly, with a For Sale sign that has remained broken for 4 months, the house remains unsold after 2 years and we have had enough. There are multiple poor examples of their poor service, but I do not intend to waste any more time, money or effort on this company - my intent is merely to highlight that this company might not be the high-end provider that they profess to be. A company with very little appreciation of customer service and service recovery.