If i could leave this agency zero stars i would. My tenancy ended on the 24th of august 2019 and i still haven't received my deposit back. They took forever to email us the proposed deductions and charged us around £300 for cleaning despite us hiring our own cleaner on the last day and... Read Full Review

DO NOT USE THIS COMPANY they are all so rude, pretentious and all round not very helpful or kind people. Will do anything to get some money out of you, and everything is always the tenant's fault. Complete con artists, don't ever use this company... Read Full Review

Terrible costumer service! They do not attend the phone sometimes during office hours. I reported an issue and chose to be present in its sorting since last time I wasn't and they came but the issue was not solved, so they sent me an email saying they will come ANYTIME during a weekday... Read Full Review

absolutely disgusted with the way ive been treated. as a mental health patient i dont expect to be taken advantage of and the team at baa agency have completely destroyed any hopes i had of sorting my housing problems. now i could be homeless, in debt, while dealing with a physical and metal... Read Full Review

This agency is everything that's wrong with the housing market in our city. As soon as we signed the contract for our flat all communication stopped completed. No-one was available when we called. We arrived to a damp, unpainted flat with rubbish on the floor, dog hair and urine in the ... Read Full Review

When I begun writing this review, I attempted to think of something good to open with - you know, two stars and a wish and all that - but I failed. There is literally nothing good to say about this agency, if I could give them 0/5 stars I would. They ignore repairs, don't take concerns... Read Full Review

I am a parent of a student and would never recommend this agency to another parent/student/guarantor. Due to our ignorance the house breached all fire regulations and we only found out after contacting the local council. The students raised concerns about issues within the house and non were... Read Full Review

They completely take advantage of students and are completely heartless. They are of no use helping us get out deposit back and consistently breached our contract. They never pick up the phone when there are issues and pass on all their responsibility. It's very sad the anxiety and pressure... Read Full Review

Poor. Never pick up they're phone at the office as it's always, "too busy". Maintenance requests are essentially useless as they're a stand in landlord. Good luck if you go with them, they leave you after you've paid your money and only get in contact if you're... Read Full Review

Dan Lyons is running three property companies at this address. BAA, plus Guildford Accommodation Agency and Benders Investments Limited and cannot handle any of them. He is rude and arrogant and has no interest in the tenants after they have paid his fees. He is robbing all of his landlords and... Read Full Review

Terrible communication between us and the agency on their part. We had issues with the bathroom and other parts of the house and it would take several days to a week for them to send someone to fix it. its been two months since we have moved out and we still are yet to receive our deposit back... Read Full Review

I don't have the highest of expectations with agencies as I've used a few and have rented as a non-student, but I wouldn't recommend even looking at BAAs properties. The big problems were that they broke the law by repeatedly breaking contract in regards to our right to 24 hours notice before any... Read Full Review

What a terrible experience!!! Be warned these 3 are total crooks. Awful people, terrible experience, filthy house, with no mod cons. NEVER... Read Full Review

Much like the other tenants BAA I found were un helpful patronising rude and lazy. They constantly lie and only want you money. I honesty have never met such a vicious little man such as The managing director. They used to let people in to my property without giving notice or me giving my... Read Full Review

It is interesting to read through the existing reviews and note that landlords are generally very positive and tenants very negative about their experiences. This just about sums it up for me. BAA are helpful and interested when they are encouraging you to part with your cash. Once they have... Read Full Review

Never seen more useless rude and two faced people in my life. Being nice and polite at first and once you sign the contract they are completely different bad manners and not caring about anything. You pay a crazy amount of agency fees and they dont even do the check in of the house and no contract... Read Full Review

BAA couldn't run a bath let alone a letting agency. As a tenant I have been repeatedly given wrong information, been accused of being hard to contact despite sending repeated notifications that they had spelt my (and 3 other tenants' out of 6 total) email addresses wrong, any problems we had were... Read Full Review

Dan and his team have been central in producing me stress free, profitable, hands off investments. Through expert local knowledge, BAA has gained maximum rental yield, zero voids, and maintained them with his responsive experienced team to be both compliant and immediately lettable. If you are... Read Full Review

One of the worse experiences my son has ever had! Constantly entering the property without any notice then when we complained we just got attitude and an apology through gritted teeth. This happened many times! They are very rude and very unprofessional and I have sent a letter of complaint to... Read Full Review

We came to use BAA following several years with other agents, we are a one ownership student property, and never felt fully supported. Now have been with BAA for two years and they have fully taken the pain out of renting being there at moments of despair with various issues over rent delays and... Read Full Review