December, Day after we moved in a new house, under warranty, boiler for Central heating broke down, and Linden does not want to send anyone to repair it as it is not emergency. They told me I would pay if they send someone. Very cold outside, younger child now got high temperature, but no urgency for Linden. We have completed the buying and moved in house on Friday. On Saturday morning boiler stopped working with the error message pointing to a faulty component. I immediately called Customer Service who told that engineer will contact me and come during the day. 3 hours later nothing. I call again. This time they ask me which is the make of the boiler to see IF they can send an engineer. Thus, the previous information that engineer is on the way was not true. I got advised to bleed of radiators of air, although the heating worked the previous day, and the error message (as per manufacturer's manual) says it's a faulty component. Nothing helps. Linden does not want to send an engineer/Plummer. At one point during the day Linden's customer service even told me that if they send someone during the weekend, they will have to charge me, as broken down heating is not an emergency call. And it is mid of December now. And my younger child is ill. Thus, here I am. 2 days after I moved in. Sunday. My younger son got high temperature. No heating. I can not arrange for inspection and repair as not to invalidate the warranty. And for Linden, no central heating in December is not emergency call.