I would strongly advise against using this company for lettings. Firstly the agent fees are extortionate (£500+). We generally experienced poor service right after signing the contract. I highlight 3 things I was disappointed with. 1) We received the property in a dirty condition after what was said to be a "professional clean" was carried out on the property before we moved in. My wife experienced coughing due to the dust in the carpet. On informing the agents of this they did absolutely nothing. 2) Whenever dealing with the agents in the office I felt that I was being treated as a nuisance rather than a valued customer. On my observations I think they believed me to be a small and unimportant customer (this was noticeable in the way I observed them dealing with wealthier clients). 3) At the end of the tenancy you are forced to pay for professional carpet cleaning (Imagine the insult I felt about that). This is expressed before signing the contract. When we handed back the property at the end of the tenancy we were left waiting a long time to confirm the handover was complete. Generally we experienced a complete customer relations nightmare. Before signing the contract we had a decent experience but as soon as they have the money, care for the customer disappears. There is a real lack of care and disinterest about the problems that may arise during our tenancy. I will avoid doing business with this agency in the future. Let me finish with the positive. The flat was absolutely lovely and in a peaceful part of the marina. Apart from dealing with the agent we very much enjoyed the property.